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NITRO Help Desk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT Help Desk Solution for Microsoft Office 365, Teams and SP
Table of Contents
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NITRO Help Desk - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: September 2025
NITRO Help Desk overview
What is NITRO Help Desk?
Help Desk for SharePoint is a complete out-of-the-box IT help desk solution managing requests with efficient queue management, ticket resolution, graphs, charting, and more. Tickets are resolved quickly and efficiently. Unlimited staff and end-users. Customizable workflows and forms.
– Increase options for ticket submission
– Link and attach existing forms and documents to tickets
– Enable escalation and emergency notification via email and
messaging
– Connect tickets to Assets, Equipment, and Project Solutions or other outside databases
– Create knowledge bases for customers and employees
– Incorporate approval processes based on ticket type, requester, etc.
– Identify overdue tickets, high-priority statuses, or any other filter with the Ticket Alerts feature
Improve incident resolution times with this easy-to-use application that provides insights and tracking for your IT service management program. Flexible and powerful enough to meet your unique support needs. Runs in all versions of SharePoint, including Office 365 and Teams. Powered by Crow Canyon’s unique NITRO application layer.
Starting price
Alternatives
with better value for money
NITRO Help Desk’s user interface
NITRO Help Desk reviews
Overall rating
5.0
/5
2
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend10/10
5
4
3
2
1
2
0
0
0
0
NITRO Help Desk's key features
Most critical features, based on insights from NITRO Help Desk users:
All NITRO Help Desk features
Features rating:
NITRO Help Desk alternatives
NITRO Help Desk
Starting from
No pricing info
Zendesk Suite
Starting from
39
Per month
Freshdesk
Starting from
19
Per month
LiveChat
Starting from
24
Per month
NITRO Help Desk pricing
Value for money rating:
Starting from
No pricing info
User opinions about NITRO Help Desk price and value
Value for money rating:
NITRO Help Desk integrations (5)
Integrations rated by users
We looked at 2 user reviews to identify which products are mentioned as NITRO Help Desk integrations and how users feel about them.
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Other top integrations
NITRO Help Desk support options
Typical customers
Platforms supported
Support options
Training options
NITRO Help Desk FAQs
NITRO Help Desk has the following pricing plans:
Pricing model: Subscription
These products have better value for money
Q. Who are the typical users of NITRO Help Desk?
NITRO Help Desk has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does NITRO Help Desk support?
NITRO Help Desk supports the following languages:
English
Q. Does NITRO Help Desk offer an API?
No, NITRO Help Desk does not have an API available.
Q. What other apps does NITRO Help Desk integrate with?
NITRO Help Desk integrates with the following applications:
Microsoft SharePoint, Microsoft Outlook, Microsoft Azure, Microsoft Teams, Microsoft 365
Q. What level of support does NITRO Help Desk offer?
NITRO Help Desk offers the following support options:
Email/Help Desk, Knowledge Base, FAQs/Forum, Phone Support, Chat