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JumpCloud Directory Platform Logo

JumpCloud Directory Platform

A cloud directory platform for secure access to resources

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Table of Contents

JumpCloud Directory Platform - 2026 Pricing, Features, Reviews & Alternatives

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: January 2026

JumpCloud Directory Platform overview

Verified reviewer profile picture

Based on 264 verified user reviews

What is JumpCloud Directory Platform?

By industry, JumpCloud Directory Platform reviewers are most commonly professionals in information technology and services (24%). The most frequent use case cited by reviewers is identity management (46%).

What are the most popular integrations for JumpCloud Directory Platform?

The JumpCloud Directory Platform integrations most frequently cited by reviewers are: Google Workspace (a document management product rated 4.9 out of 5 for its integration with JumpCloud Directory Platform) and Microsoft 365 (a document management product, 4.4).

Starting price

3per user /
per month
view pricing plans
try for free

JumpCloud Directory Platform’s user interface

Ease of use rating:
4.6
(264)

JumpCloud Directory Platform pros, cons and reviews insights

Verified reviewer profile picture

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(1)
3-4(82)
5(181)

What do users say about JumpCloud Directory Platform?

By industry, JumpCloud Directory Platform reviewers are most commonly professionals in information technology and services (24%). The most frequent use case cited by reviewers is identity management (46%).

Select to learn more

Who uses JumpCloud Directory Platform?

Based on 264 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Information Technology and Services
Computer Software
Financial Services
Health, Wellness and Fitness
Others

Use cases

IT Management
Identity Management
Authentication
Single Sign On
Password Management

JumpCloud Directory Platform's key features

Most critical features, based on insights from JumpCloud Directory Platform users:

Password management
4.4
(32)
User management
4.6
(31)
Access management
4.5
(29)
User provisioning
4.5
(26)
Credential management
4.5
(18)
Secure login
4.5
(17)

All JumpCloud Directory Platform features

Features rating:

4.4
(264)

File sharing
4.0
(1)
Screen sharing
5.0
(1)
Secure data storage
4.5
(2)
Threat response
3.5
(2)
Secure password sharing
4.7
(3)
Endpoint management
4.6
(5)
Configuration management
4.2
(5)
Asset tracking
5.0
(2)
IT reporting
4.0
(3)
Encryption
4.5
(6)
Unattended access
4.0
(1)
Mobile device management
5.0
(1)
Monitoring
4.0
(3)
Encrypted password storage
4.5
(2)
Real-Time monitoring
3.7
(3)
Patch management
4.3
(7)
Alerts/Notifications
4.5
(4)
Session recording
5.0
(1)
Performance metrics
4.0
(1)
Security tools
4.5
(2)
Policy creation
3.9
(14)
Data security
5.0
(4)
Authentication
4.6
(20)
Single sign on
4.7
(56)
IT asset tracking
4.0
(10)
Access controls/permissions
4.4
(61)
Remote monitoring & management
4.0
(8)
Policy management
4.4
(26)
Dashboard
4.5
(41)
Third-Party integrations
4.3
(23)
IT asset management
4.2
(16)
Reporting/Analytics
4.0
(21)
Two-Factor authentication
4.6
(14)
Real-Time notifications
4.2
(14)
Multi-Factor authentication
4.4
(33)
HIPAA compliant
4.2
(10)
Privileged account management
4.4
(23)
Compliance tracking
3.9
(8)
Activity dashboard
4.5
(12)
Activity tracking
4.1
(26)
Audit management
4.2
(18)
Access certification
4.6
(13)
Issue auditing
3.7
(9)
Compliance management
4.4
(40)
Self service portal
4.2
(36)
Network security
5.0
(1)
Diagnostic tools
5.0
(1)
Security breach monitoring
4.7
(3)
Asset lifecycle management
4.0
(1)
Scheduling
4.0
(1)
Remote access/control
4.2
(19)
Self-Service access request
4.4
(12)
Maintenance scheduling
4.2
(11)
ISO compliance
4.5
(8)
API
3.5
(8)
Audit trail
4.0
(3)
Sarbanes-Oxley compliance
3.8
(4)
Real-Time reporting
(0)
Two-Way audio & video
(0)
User Activity Monitoring
(0)
User session management
(0)
Video conferencing
(0)
Security management
(0)
Real-Time data
(0)
Real-time alerts
(0)
Service level agreement (sla) management
(0)
Push notifications
(0)
Project management
(0)
Video support
(0)
Process/Workflow automation
(0)
Virtual machine monitoring
(0)
VPN
(0)
Workflow management
(0)
Server monitoring
5.0
(1)
Support ticket management
(0)
Synchronization scheduling
(0)
Task management
(0)
Reporting & statistics
(0)
Remote update/installation
(0)
Summary Reports
(0)
Status tracking
(0)
Threat intelligence
(0)
Troubleshooting
(0)
SSL security
(0)
Software management
(0)
Social Sign On
(0)
Remote Access Management
(0)
Remote access & monitoring
(0)
Remediation management
(0)
Security auditing
(0)
Real-Time updates
(0)
Patch testing
(0)
Data synchronization
(0)
Data storage management
(0)
Data management
(0)
Customization
(0)
Customizable reports
(0)
CRM
(0)
Contract/License management
(0)
Collaboration tools
(0)
Cloud application security
(0)
Chat/Messaging
(0)
BYOD management
(0)
Billing & invoicing
(0)
Backup and recovery
(0)
Automatic user/device recognition
(0)
Automatic scans
(0)
Automatic patch deployment
(0)
Automatic backup
(0)
Automated scheduling
(0)
Approval process control
(0)
Application security
(0)
Application management
(0)
Application access control
(0)
App management
(0)
Anomaly/Malware detection
(0)
Administrative Reporting
(0)
Activity monitoring
(0)
Active directory integration
(0)
Patch prioritization
(0)
Password policies
(0)
Network wide management
(0)
Network monitoring
(0)
Multiple user accounts
(0)
Multi-Language
(0)
Mobile content management
(0)
Mobile alerts
(0)
Mobile access
(0)
Log management
(0)
Location tracking
(0)
Lifecycle management
(0)
Least Privilege
(0)
Issue management
(0)
Inventory management
4.0
(1)
Identity Federation
(0)
For msps
(0)
File storage
(0)
Event logs
4.0
(1)
Event analysis
(0)
Enrollments/Onboarding
(0)
Endpoint protection
(0)
Employee onboarding
(0)
Disk encryption
(0)
Deployment management
(0)
Data visualization
(0)
Data verification
(0)

JumpCloud Directory Platform awards

JumpCloud Directory Platform alternatives

JumpCloud Directory Platform logo

JumpCloud Directory Platform

4.6
(264)
visit website

Starting from

3

/user

Per month

Free trial
Free version
Ease of Use
4.5
Features
4.4
Value for Money
4.5
Customer Support
4.5
ManageEngine Endpoint Central logo

ManageEngine Endpoint Central

4.6
(1.3K)
learn more

Starting from

Empty state illustration for "No pricing info"

No pricing info

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Iru logo

Iru

4.9
(470)
learn more

Starting from

Empty state illustration for "No pricing info"

No pricing info

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Action1 logo

Action1

4.9
(237)
learn more

Starting from

Empty state illustration for "No pricing info"

No pricing info

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

JumpCloud Directory Platform pricing

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Cloud Directory

3

/user

Per month

Features included:

  • Cloud Directory

Device Management

11

/user

Per month

Features included:

  • Device Management / MDM
  • Patch Management
  • Remote Access

SSO

13

/user

Per month

Features included:

  • Cloud Directory
  • Single Sign-on
  • User Lifecycle Management
  • Multi-Factor Authentication (MFA)
  • Password Manager

Core Directory

15

/user

Per month

Features included:

  • Cloud or On-Premises
  • Secure Access

Platform

22

/user

Per month

Features included:

  • Identity Management
  • Device Management
  • Access Management

Platform Prime

27

/user

Per month

Features included:

  • 24 X 7 Support
  • Passwordless Authentications

User opinions about JumpCloud Directory Platform price and value

Value for money rating:

4.5

Of 22 reviews that provide robust commentary on JumpCloud Directory Platform's price and value, 64% mention it in a positive light.

Some reviewers find JumpCloud Directory Platform to be cost-effective for small to medium businesses, especially appreciating the free user/device model for up to 10 users. They say it helps reduce overall IT costs, including datacenter hosting and server licenses. Reviewers appreciate the basic functionality provided at a low cost, which helps meet audit and compliance targets. However, some users report that costs can increase significantly as the number of users grows or additional features are required. They feel that the pricing structure, with feature-gated buckets, can be annoying and that advanced support or training incurs extra costs.

, and

To see what individual users think of JumpCloud Directory Platform's cost and value, check out the review excerpts below.

“At the price point (free) and the basic functionality provided, I am able to meet my audit and compliance targets with little effort and at a bargain.”
GS

Gareth S.

Head of IT

“Best thing is that the first 10 users are free so it's a great tool for companies that needs to manage less than 10 devices”
FA

Faris A.

CTO

“The pricing situation, breaking things out into feature-gated buckets is, annoying to say the least.”
ES

Edan S.

Manager, Information Security and Infrastructure

JumpCloud Directory Platform integrations (70)

Integrations rated by users

We looked at 264 user reviews to identify which products are mentioned as JumpCloud Directory Platform integrations and how users feel about them.

Google Workspace logo
Google Workspace

Integration rating: 4.8 (34)

“Very simple integration, just needs an admin password to configure and then adding users to jumpcloud is a few clicks away. The ability to sync information between JC and Google is simple. ”

“Integration with Google Workspace is important because it centralizes user and device management, simplifies access control, and ensures a seamless workflow across platforms.”

“JumpCloud manages our Google Workspace accounts, and it was crucial that it supports multiple accounts.”

“Without integration with Google Workspace, we would not be able to manage our infrastructure.”

“We import and manage all using account using the Federated access from Google Workspace.”

“It allows us to use Google as a source of truth and mirror accounts into JumpCloud.”

TM

Trevor M.

Operations Engineer

1/6
Microsoft 365 logo
Microsoft 365

Integration rating: 4.6 (11)

“When the business decided to move from GWS to O365! Just take your user directory with you by connecting both to Jumpcloud and syncing to both. Much easier that way.”

KF

Ken F.

IT Operations Manager

HiBob logo
HiBob

Integration rating: 5.0 (1)

“To integrate with our HR platform for automating the process of onboarding and offboarding ou staff.”

RK

Raul K.

Group Director of Technology

GitHub logo
GitHub

Integration rating: 4.7 (3)

Dropbox Business logo
Dropbox Business

Integration rating: 3.0 (1)

Scrut Automation logo
Scrut Automation

Integration rating: 5.0 (1)

Drata logo
Drata

Integration rating: 5.0 (1)

JumpCloud Directory Platform support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
FAQs/Forum
Phone Support
Email/Help Desk
Chat

Training options

Documentation
Live Online
Webinars

JumpCloud Directory Platform FAQs

Q. Who are the typical users of JumpCloud Directory Platform?

JumpCloud Directory Platform has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What is JumpCloud Directory Platform used for?

JumpCloud is an open directory platform for secure, frictionless access from any device to any resource, anywhere. JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices, and apply Zero Trust principles. JumpCloud has a global user base of more than 100,000 organizations, with over 3,000 customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, and Foursquare. JumpCloud is backed by BlackRock, General Atlantic, OpenView, and Foundry Group. With tools to help centralize and simplify identity management, JumpCloud enables organizations to manage multiple systems from a single, browser-based admin console, regardless of their location. System management features help ensure that the various workstations, laptops, and servers (whether Windows, Mac, or Linux) within the environment are uniformly under control and compliant through a complete set of security tools. Organizations can provide user access across all system endpoints, manage permission settings, and enforce secure password policies. Organizations are able to integrate their WiFi and VPN devices using JumpCloud’s RADIUS-as-a-Service to provide an additional method of authenticating users across services and clients. With the platform’s SAML 2.0 and LDAP-based Single Sign-On protocols, users can streamline authorization and authentication for both web and on-premises applications, including IT resources such as phone directories and printers. Group-based access controls can be associated to specific groups of individuals, and allow administrators to add or remove user access with a single click.

Q. What are the benefits of using JumpCloud Directory Platform?

  • Securely manage and connect user identities to multiple IT resources including systems, applications, networks, and files, regardless of platform, protocol, provider, or location.

  • Eliminate the insecure practice of sharing passwords and SSIDs, and integrate WiFi and VPN appliances to leverage each users’ individual credentials and group membership for appropriate authorization.

  • Get access to system management capabilities from a single browser-based admin console. Enforce policies, execute ad-hoc scripts, authenticate users, and set password requirements.

  • Streamline authentication and authorization for web and on-premises applications with JumpCloud’s SAML 2.0 and LDAP protocols, including additional IT resources such as printers and phone directories.

  • Connect NAS appliances, Samba file servers, and cloud storage to JumpCloud’s virtual LDAP service to secure access to users' files, home directories, and other data assets.

    • Q. What languages does JumpCloud Directory Platform support?

    JumpCloud Directory Platform supports the following languages:
    English, French, Spanish

    Q. Does JumpCloud Directory Platform offer an API?

    Yes, JumpCloud Directory Platform has an API available for use.

    Q. What level of support does JumpCloud Directory Platform offer?

    JumpCloud Directory Platform offers the following support options:
    Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk, Chat

    Related categories

    Patch Management
    Encryption
    Identity Management
    IT Asset Management
    Policy Management
    Compliance
    Remote Monitoring and Management
    Managed Service Providers (MSP)
    Endpoint Protection
    Network Security
    Mobile Device Management
    IT Management