LogMeIn Rescue vs ScreenConnect

TeamViewer ONE

Zoho Assist

AnyDesk

TeamViewer enables secure remote access, IT management, and AI-driven solutions, serving 630,000+ customers with 2.5B+ installations.

Quickly support remote customers through web-based, attended remote support sessions and manage remote computers effortlessly through unattended remote access.

AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS. AnyDesk allows users to connect to computers remotely anywhere, anytime, and facilitates desktop sharing, remote support, and web presentation.

Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more.

Access Controls/Permissions

Activity Dashboard

Alerts/Escalation

Annotations

Asset Tracking

Automated Routing

Availability Management

Blended Call Center

Call Logging

Call Recording

Campaign Management

Change Management

Chat/Messaging

Collaboration Tools

Computer Telephony Integration

Configuration Management

Contract/License Management

Customizable Branding

Desktop/Browser Sharing

Diagnostic Tools

Electronic Signature

Email Management

Employee Activity Monitoring

File Sharing

File Transfer

Inbound Call Center

Incident Management

Interaction Tracking

Live Chat

Meeting Management

Mobile Screen Sharing

Multi-Channel Communication

Multi-Participant Screen Sharing

Predictive Dialer

Presenter Control Management

Problem Management

Project Management

Queue Management

Real-Time Chat

Real-time Consumer-facing Chat

Real Time Screen Sharing

Release Management

Remote Access/Control

Remote Support

Reporting/Analytics

Screen Capture

Screen Mirroring

Screen Recording

Screen Sharing

Self Service Portal

Session Recording

Session Transfer

Softphone

Surveys & Feedback

Targeted/Locked Screen Sharing

Task Management

Third-Party Integrations

Time Zone Tracking

Troubleshooting

Unattended Access

Video Chat

Video Conferencing

Video Support

Reviewers appreciate the robust functionality and reliability, and some users report feeling satisfied with the value when advanced features are essential. However, reviewers indicate the price is significantly higher than competitors, and some users say cheaper or free alternatives exist.

Value for money

By industry, LogMeIn Rescue reviewers are most commonly professionals in information technology and services (21%). The most frequent use case cited is remote support (88% of reviewers).

LogMeIn Rescue

Web-based

iPad

Android

iPhone

Windows

ScreenConnect

Kaseya VSA

BeyondTrust Remote Support

Remote Device Support

Rescue Enterprise

Vice President, Instructional Design Services

I was really happy with how quickly and easily LogMeIn Rescue allowed my Help Desk technicians to gain access to our client's computers when they were having issues.

We decided to use LogMeIn Rescue for our client Help Desk mostly because we were already using other GoTo products.

Project Manager

The remote access function is working flowless, like always.

Senior Procurement Specialist

It allows end-user support on-site and at remote locations through any type of internet connection (domain authentication not required).

The value for money is not quite there, especially compared to other products on the market.

IT Support Engineer

Great tool in supporting out workers we have accross the country.

Team admin

The feature that user click the icon on desktop and it appears as waiting session on console is just amazing feature. When waiting session is there, there is sound alert, blinks which is great.

It allows instantaneous access to computers that are otherwise difficult to physically get to.

Desktop Support Engineer

best feature is real time chat & screen sharing & after click the remote file remote auto connected in just a sec...

Senior IT Engineer

We can now support user devices (including mobile phones) via Rescue over an internet connection.

The password intake feature and remote process management and script features are awesome.

Teacher

Reports on user satisfaction, performance, and session statistics can be created.

IT Manager

I like it that you can leave a log of what you did after the employer has disconnected you from their computer.

Before starting sessions, there are some user access limitations to be completed in Windows.

It reboots and reconnect automatically and can reboot in safe mode as well.

It is possible to get remote help for computers, Macs, and mobile devices.

Technical support

The software provides the best feature to establish remote connections on multiple platforms such as Android, Windows, and Mac OS

Service Desk Analyst

Also, I enjoyed the simplicity of the session transfer, leaving notes for the next person to work on your case, integrations, and in general smooth performance.

Office Manager

Often, whoever is helping us troubleshoot our issues is working on multiple screens, therefore our screenshare is not always being worked on which makes us wonder whether the other person is still troubleshooting our issue or working on something separate or stepped away for a moment.  

Haven't found anything I don't like, so I'll keep using it. If I do find something to critique, I'll edit my review.

Director of Sales

We have not been using Rescue long but are already impressed by the capabilities and how easily our team and our customers took to using it.

Major Incident Manager

Outside of hardware and environmental issues, I can make almost any repair on an end user's computer without even needing to be in the same country.

This product allowed me to connect even to Windows XP during the days, not a lot of similar products can do that.

I do not really feel that there is much they can improve on, everything we needed was already built-in when we moved to Rescue.

It generates both emails with embedded links and session numbers to make access for customer easy.

Senior Director of Operations

We love being able to remote support our team.

It offers ease of access for me as an admin to assist our users remotely especially during the pandemic.

Director

I have problems time to time with my IT and this solves them right away.

Easy of access in joining sessions both scheduled and impromptu.  

I like that it allows me to take over an end user's computer with almost complete access.

Telecom Lead Engineer

This allows us to be able to see their screens and figure out their issue much easier.

LogMeIn Rescue is how we support our clients and end users all over the world.

Owner

I user for several years, until I found Zoho assis, way cheaper and with mobile support.

Mobile support not included (aditional licence payment).

Systems Administrator

I generate a session, email the link and key to the user I'm supporting right in the app (literally just putting their email address in and pressing Send).

Student

Giving someone remote access to your computer can be a bit nerve racking

Event Specialist

I have really benefitted from the remote service that IT can provide me no matter where I am in the world.

OneSupport Lead Technician

It also needs a technician console for Linux.

It is a really well made option for remote repairs.

Missing the IOS application back in the days, not sure if it changed now.

This is very handy and allows me to do my job easier.

Marketing and Network Administrator

I like the easy interface and how simple it is for the remote person needing support

Sometimes it would be nice to have more advanced settings

IT Consultant

Good solid remote support product and the mobile phone element is very useful.

The technician client is a little cluttered and unintuitive.

Session Management

Ease of Use

Client Support

Mobile Support

Bugs and Issues

Customer Support

User Interface

Security and Access Control

Performance and Speed

Small Business

Large Enterprises

Mid-size Business

Freelancers

Reviewers appreciate the robust functionality and reliability of LogMeIn Rescue, saying it delivers peace of mind and quality service. Some users report that the software is worth the expense for organizations that can afford it, and they feel satisfied with the value when advanced features are essential. However, reviewers indicate that the price is significantly higher than many competitors, with some users saying the cost is prohibitive for small businesses or individuals. Some reviewers feel that there are cheaper or even free alternatives offering similar capabilities, and they wish for more flexible or affordable pricing options.

GoTo

Slack

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Security Project Engineer

Support is occasionally poor, but I believe this is a Connectwise issue that has been longstanding.

Consulting Team Lead

We appreciate its user-friendliness and the fact that we were always able to get a prompt response from their helpful support team, suggesting options that would work best for us.

Carer

After hours support and maintenance provider.

ScreenConnect is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication.

LogMeIn Rescue vs ScreenConnect Comparison (2026)

LogMeIn Rescue

ScreenConnect

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives