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ManageEngine Endpoint Central Logo

ManageEngine Endpoint Central

4.5
(486)

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Desktop, mobile device & patch management software

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(8)

ManageEngine Endpoint Central Features

Features Summary

Functionality

4.5

/5

486

Total features

65

7 categories

ManageEngine Endpoint Central features

API
Access Controls/Permissions
Activity Tracking
Alerts/Notifications
Application Management
Application Security
Approval Process Control
Asset Lifecycle Management

Common features of IT Management software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Audit Management
Audit Trail

Price starts from

795

Per year

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.5

/5

486

Price starts from

795

Per year

learn more

Total Features

65

Unique features

  • License Inventory

  • Trial License

  • Configuration Management

  • Location Tracking

Functionality

4.6

/5

2.4K

Price starts from

29.99

Per month

visit website

Total Features

42

Features in Common

10

Unique features

  • Real Time Notifications

  • Data Import/Export

  • ERP

  • SMS Messaging

Functionality

4.6

/5

321

Price starts from

299.99

/user

Per year

learn more

Total Features

29

Features in Common

17

Unique features

  • Real Time Data

  • Real Time Monitoring

  • Server Monitoring

  • Real Time Notifications

Common ManageEngine Endpoint Central comparisons

ManageEngine Endpoint Central logo
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ManageEngine Endpoint Central logo
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ManageEngine Endpoint Central logo
DeskCenter Management Suite logo
ManageEngine Endpoint CentralvsDeskCenter Management Suite
ManageEngine Endpoint Central logo
Automox logo
ManageEngine Endpoint CentralvsAutomox
ManageEngine Endpoint Central logo
ConnectWise Automate logo
ManageEngine Endpoint CentralvsConnectWise Automate
ManageEngine Endpoint Central logo
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ManageEngine Endpoint CentralvsNinjaOne

Reviewers who mentioned features said:

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Anthony A.

Verified reviewer

Consumer Goods, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Robust endpoint management solution

Reviewed 2 months ago

This is a platform that has a set of features that ensure optimal and secure terminal management.

Pros

Easy patch management and effective protection against threats. Facilitates collaborative work with desktop sharing for remote workers. I really like the features it offers to manage the updates we perform for our operating systems. The reports are very rich and easy to use.

Cons

This is a very complete, versatile and flexible tool. there is nothing I dislike about it.

AR
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Anonymous Reviewer

Verified reviewer

Financial Services, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Tries to do too many things

Reviewed 4 years ago

This product advertises a lot of features and functionalities that try to make the solution a one-stop shop for IT departments. Unfortunately none of the features work well or work at all. When compared with other patching solutions, software deployment solutions and help desk toolsets, it falls flat on its face and does not meet the demands of an enterprise sized organization. Support staff is foreign based and can be very difficult working against the language barriers or trying to explain the problem even though they appear to be trying to help.

Pros

Useful dashboard for inventory of hardware and software.

Cons

Patching is extremely complicated compared to competitors. Agents deployed to endpoints consume large amount of CPU and RAM. Customer support is a small team with most tickets taking 3 days minimum. Every case starts with uploading logs. Product patches are being released constantly to fix the large number of bugs in software. Bandwidth management for remote offices does not function well and will easily consume an entire circuit. If this happens it is difficult to stop the traffic until the action has completed. Small mistakes can have big consequences when configuring deployments.

Vendor response

Hello, Greetings from ManageEngine! We're glad you like our intuitive dashboard for hardware and software inventory. We're sorry about your unpleasant experience with the product. Our patching today has transcended and become a lot more seamless with the introduction of automated patch deployment tasks, wherein every stage of the patch cycle is automated. We've grown as a team, and currently...

MM
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Michael M.

Farming, 1,001-5,000 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Hosted Endpoint Central 30day review

Reviewed a month ago

Very Positive. We have been impressed with the quality of the product, ease of use, and features. This product is a strong leader in our search for a UEM.

Pros

We were looking for an all-in-one remote access, patch management, application management, OS deployment, and inventory control solution for our department. While we have only been testing for 30 days, we have been very impressed by the ease of use and how quickly we were able to deploy and manage this to our test users.

Cons

Wishing there was a support portal that our end users could browse to for us to remotely access their PCs that do not have the EC agent on. Support for other vendors (HP, Lenovo) driver/bios updates.

AR
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Anonymous Reviewer

Verified reviewer

Information Technology and Services, 201-500 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Ease Endpoint Management

Reviewed 2 months ago
Pros

It is very similar to the other manage engine works and the GUI is pretty straightforward. It won't consume more time for learning and it will be easy to learn the function and configuration of deployment. And the tool is also available for different Operating Systems, so deployment can be made easy.

Cons

While installation of patches, the reason or the error why it has failed is not properly mentioned often.

JT
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Jimmy T.

Automotive, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Best product for Endpoint Management

Reviewed 2 months ago
Pros

Easy deployment on all devices. Asset management is easier to track. Never worry about Windows updates again.

Cons

When something fails there's never a clear reason as to why. Remote support doesn't always work as expected.

AR
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Anonymous Reviewer

Verified reviewer

Computer Software, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Industry Best Recognised #1 End Point & Device Management Solution

Reviewed a month ago

Very tight security software. State of the art security with anti-ransomware intelligent threat detection.Ease of use end point protection and user friendly.Makes IT administration very productive and accountable .

Pros

IT management, Endpoint management, device management, network management, application management, data loss management,Anti-ransomware ,Bitlocker management

Cons

freezes systems during operation of cleaning or updating software.

NJ
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Nathan J.

Insurance, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

We would be lost without Manage Engine Endpoint Central

Reviewed a month ago

Manage Engine Desktop Central has become a critical system within our IT department. We use it for remote support, asset management, software deployment, rolling out fixes and most importantly patch management, The system is brilliant in allowing powerful administration via the Manage Engine Endpoint Central agent. We would genuinely be lost without it. We are currently looking to expand our use of the system by delving into the OS deployment feature which will further expand our love for this solution.

Pros

Remote support capabilities are amazing, we can remote control with privilege escalation by the click of a button or use system tools to quietly support and implement fixes. Remote command prompt, registry, file manager and more allow us to make changes in silence.Software deployment is great and allows us to send out new installations or upgrades to our entire estate via the Manage Engine agent. Patch...

Cons

There is no real relationship with Manage Engine outside of renewals, they don't seem to assign a customer success or account manager as a single point of contact. It would be good to have a relationship with somebody at Manage Engine who can highlight new features to us or tell us what we may not be utilizing. On the rare occasion we have to contact support, it can be quite tricky to get the required level of support quickly. We do get to a solution eventually but sometimes it can be a slightly slow process. Manage Engine sometimes upgrade features or make changes to functionality without prior warning causing some elements to fail or change.

AR
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Anonymous Reviewer

Verified reviewer

Information Technology and Services, 10,001+ employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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All in one unified endpoint and patch management software for your businesses. Experience it today !

Reviewed 6 months ago

One click endpoint management system to manage your security threats and hacking troubles and issues related to web and cloud system. It is the best tool for patch management and results in greatest security for web and mobile devices. The software is light to operate and easy to deploy and administer by tech users. Amazing product . You all should give it a try and experience it to fullest.

Pros

Superb endpoint management software that helps in monitoring and managing endpoint issues from a central remote location. Flawless integration with several intuitive features enhancing the overall outcome of business. Wide and global presence and word of mouth marketing of its utility features immensely helped us to generate more leads and business. Revenue growth boosted to a great level, marking significant outcome. Strong customer and tech support team with continuous improvement in business offerings to clients. Costing and affordability at ease with superb discounts. Huge customer retention due to flexible and customizable offerings and integrations. Strong training and support team for regular orientation

Cons

We have not faced any major difficulty so far as the working with software has always been a great experience due to its wonderful integrative features and properties. The software undergoes upgradation multiple times and comes up with newer versions every time. This can be further streamlined and eased out.

RH
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Robert H.

Government Administration, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Desktop Central - try it! You may wonder how you lived without it before.

Reviewed 7 months ago

Overall, I really enjoy their products. I have used their other offerings and have been pleased with how easy their software is to learn and use. I really like the reporting features, even if they are a bit plain. But, the data in the reports is spot on. It would be nice to have a way to spice up the reporting templates a bit for non-technical management. I've tried other patching products over the years, but I've always recommended Desktop Central to my clients to at least try. Almost all of them end up purchasing Desktop Central!

Pros

Desktop Central is very easy to set up. As long as you follow the requirements for opening ports, you should be able to install and start using the product very quickly. The product can be used for free with up to 25 clients, so you can really "kick the tires" and get a full idea of if this is the product for you. It is reasonably fast, and the learning curve is fairly easy and straightforward. ...

Cons

It took me a little while to learn HOW the product works, and what the developers' thought process was at first. Once I got that part, the use of the product really fell into place for me rather quickly. I think the learning curve for this software is much easier than other products, but you do have to at least look over the intro manuals the first couple of times you use the product. I'd love to see the company make more training videos using native North American English speakers. ManageEngine is an Indian company, and while their team absolutely knows their stuff, it can be challenging (at least for me) to work with the Indian speaking and writing style of English.

EL
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Eugene L.

Computer Software, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Absolutely the must in any Environment (and a great pricing as well)

Reviewed 2 years ago

I've been using DesktopCentral since version 9 and I can see how this product evolves into a great, a "must have" tool for any organization. There is quite a competition exists, especially with Microsoft Intune (even though Intune does not provide all the functionality that DesktopCentral has) - it's free for E5 customers. We rely on DesktopCentral in our day to day work and it's our primary tool for endpoint + server management. Absolutely helpful tool. I must also mention Support - to have support options via chat - is a great idea, always available and always helpful.

Pros

All-in-One tool, Inventory, Security, Encryption, Patch management, MDM, Modern Management, Remote Access, Software Deployment - it's a "swiss knife" for any IT department. What makes Desktop Central great is that you have everything to manage your servers, endpoints, in all aspects of it just from a single tool. No need for a multi-server deployment, very easy to deploy and manage. It just works! Logically, easy and very user/admin friendly

Cons

Sometimes it takes a while to get a new functionality implemented or some existing functionality to be improved. MacOS support sometimes takes a while to "catch up" with new OS releases (even though Apple does provide access to "betas" to pretty much anybody). It would be great to have an edition were all the modules and addons (including Security one) would be already included (we would definitely go for it). Virtualization Modules, VDI management would be a great addition as well

JL
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Jim L.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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An Absolutely Essential IT Support Solution for Small to Large Environments

Reviewed 2 years ago

See above! I mainly use Desktop Central to maintain third party applications (non-Microsoft). I also provide periodic remote desktop support for a few users, including one who works from home, like I do. It would take me hours to drive to the office or user's location! . Especially in this last year, Desktop Central and a couple other Manage Engine products have been essential for me to provide support for a small office that is struggling financially to keep its doors open. I cannot say enough good things about this and the the other Manage Engine products.

Pros

From third party program installation and management to remote computer management, Desktop Central is an indispensable solution. - Managing third party software is greatly simplified with Patch Management and Software Deployment. - Full system Inventory, with Manage Licenses, Software Metering and automated system Scan. - Remote Control allows remote desktop support, essential for today's IT support. - A robust set of reports that can be scheduled and emailed. - Integrates with Service Desk Plus to automatically create service tickets, and email alerts can be created. - The Free version is fully functional and a great solution for small offices with a limited budget.

Cons

I have been using Desktop Central at my current position for 4 years. I cannot live without Desktop Central, or several other Manage Engine products! It is essential for IT to know what their network condition is, maintain its optimum health, and provide end user remote support. Desktop Central is only one of many Manage Engine products that allows IT support to do this.

MW
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Michael W.

Retail, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A Product that actually does what you paid for, and then does even more!

Reviewed 2 years ago

I have used this program now between three different companies that I have worked in, two of which I made the recommendation that it be purchased. I am impressed with the product, but also with the development and support team. Its not uncommon for me to send them a question and have an answer back in less then 24 hours. They also have a wonderful ability to take feedback and then have it show up in the product in very little time.

Pros

The product does an amazing job performing the update of server and desktop operating systems and software. What is surprising is all the additional things it does, and the features that they keep adding into the product. Examples over the years includes adding in things like mobile device management, review of each box for vulnerabilities, showing issue and problems with the boxes that are both correctable and not correctable by the patching functions.

Cons

Upon some tasks they will show failure or a pending action, however they do not then update those status in the queue. I think this is done from a compliance standpoint, but there should be a function added to specifically address a job that’s been run, been incomplete and then a pending follow-up action.

Ak
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Anurag k.

Verified reviewer

Computer Games, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Works perfectly for me to manage and monitor several devices

Reviewed 2 years ago

Being a Game Developer and Digital Media Producer, I always need a solution to perfectly control and manage all of my desktop and mobile devices and Desktop Central is what I really found as an intuitive and innovative solution to do it. I can easily operate my devices, monitor their usage, install system updates, manage installation of softwares, share files within the systems etc very easily from a single device just because of Desktop Central which is far better when compared to its competitors. Desktop Central allows me to run its application even on my 32-bit system. It also has a mobile application which works smoothly.

Pros

There are several things I loved about Desktop Central like the ability to automate the patching of OS, automatic scanning and installation of latest service packs for OS, imaging of OS to protect my devices from security vulnerabilities. It also allows me to install and uninstall necessary softwares remotely with many of its useful features and built-in templates. A few more useful features are also...

Cons

The only thing I would like to say to Manageengine is that they should fix the pricing for Desktop Central, a small organization or a small firm can't easily afford this much expensive solution for them. Though, I think Desktop Central already offers to get a price Quote to their customers according to their need.

AR
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Anonymous Reviewer

Verified reviewer

Law Practice, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Comprehensive Desktop Management Solution

Reviewed 3 years ago

ManageEngine Desktop Central has helped us improve our overall technical and operational support to staff and further, helped consolidate software and resources.

Pros

ManageEngine Desktop Central is a robust set of tools that allow s you to deploy, automate, and support your end user's device with a simple to manage interface. Before using ManageEngine my team used a wide variety of tools and a lot of 'hands-on' involvement to maintain our diverse set of end-user equipment, but, with Desktop Central we are able to deploy images, software, manage patches, set security policies, and provide remote support all from one central location.

Cons

The setup can be a little overwhelming at first due to all of the configuration and features. While the support team was good and very friendly, it would be better if there is more standardized KBs and how-to videos to help support some of the advanced functions.

Vendor response

Hello, Greetings from ManageEngine! We're glad that you like the multifariousness of Desktop Central. We hope our product has aced in helping you with endpoint security and management, thereby replacing the multiple tools that you've had to use in the past. We are working on standardizing the knowledge base articles and how-to videos. If you require further assistance, do write to us at cms-eval@manageengine.com. Should you need any further information, please do not hesitate to write to us at desktopcentral-support@manageengine.com.

JF
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John F.

Hospital & Health Care, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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You must check out Desktop Central for *any* size organization

Reviewed 10 months ago
Pros

It's breadth of features. It literally has features you normally need 3-4 different products from different manufacturers. Normally someone will pay for remote control software, patch management, mobile device management, desktop management as separate products but all that (and more) are built right it. The integration into AD and the ability to patch update computers off the network is vital to my company. The price is also extremely affordable. I've used them in both a 1500 employee company with more than 2000 devices and now in a smaller company with 80 employees and 100 devices and it's been a godsend. Support is also amazing. they have articles available and live chat available and all hours which is nice for me.

Cons

Some parts are confusing, like the configuration profiles. It takes some getting used to.

AP
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Alvaro P.

Insurance, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Your All-in-One Solution

Reviewed 2 years ago

I really can't leave without Manage Engine. It's my everyday Go-To tool for all my needs. You guys are doing a great job improving the software.

Pros

I love the fact that this software gets updates and upgrades periodically. I do appreciate the nice remote capabilities, the option to roll out your own image, MS Updates, asset management and great reports. Its my everyday tool for helping out end users and doing all my IT duties! Its an amazing tool! I am waiting for the day that they add Purchase Orders to the Manage Engine Suite.

Cons

Some upgrades might catch you by surprise since the design and the buttons change here and there, but I do understand the process of making things better for the IT Professional. Can be a bit expensive if you add all the tools to the suite. Better bundles should be added to the list of suggestions.

AR
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Anonymous Reviewer

Verified reviewer

Nonprofit Organization Management, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Desk Central

Reviewed 2 years ago

It's almost all positive. It allows me to stay of top of all software patching, both Windows and 3rd-party. That's the single largest benefit. But in addition it allows quickly implement group policy-like configurations, effectively block thumb drives, reboot all machines on a set schedule, view a complete inventory of all hardware and software, search for specific software that's installed, implement quick changes to all machines when needed, like registry ones, and many others.

Pros

This product was easy for me to implement several years ago. Whenever I have problems, it's very easy to contact their support team and when i do they are very responsive. If a feature isn't there that I'd like to have, they also make a serious effort to see it implemented in the future. For what it does, it's very cost-effective and an extremely beneficial tool to have at my disposal as the lead tech in our organization. If it wasn't available I feel it would be extremely difficult to replace with anything product anywhere near its price range, and I'd likely lose features as well.

Cons

No product is perfect, and there's a few features I'd like to have added, but at least they make an honest effort to hear my concerns whenever i have them. I really can't think of much of anything else that I'd criticize them for, and I'm very happy with it.

PD
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Pascal D.

Sports, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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RBFA

Reviewed 2 years ago

The best tool so far in my career, modular, great support.

Pros

Ease of use. Super OS and patch deployment, the overviews and the reports. Quick help on each page. Deploy of software. Mobile device management.

Cons

The error messaging, most of the times to general. Quick help not always sufficient. The help websites, not clear enough to find your way.

RB
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Rajneesh B.

Computer Software, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Heterogeneous End-point Management from a Unified Console

Reviewed 2 years ago

Easy to use UI, Online help and chat support, Great community support. Overall, quick to learn and easy Setup.

Pros

More control, Power to you, whilst deploying SW Deployment, OS Patching and even MDM, all can be achieved from a single console. Not to mention, OS Deployment & Imaging are offered free for all Workstation & Servers. Gartner listed, Awesome support very Proactive indeed.

Cons

None at all. Out-of-box product features have nothing to complaint about. We love everything that DesktopCentral UEM has to offer.

KU
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Kapil U.

Information Technology and Services, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

A unified endpoint management solution for omnichannel users for managing various s/w implementation

Reviewed 3 years ago

The ease of software deployment has been a cake walk. It has reduced the time efficiency by leaps and bounds. The performance of the software is a huge plus point

Pros

Ease of deploying the software to multiple devices with in minutes have saved cost, time and manpower for the organization

Cons

Customizing the dashboard and reports control could have been more user friendly.

Vendor response

Hello Kapil, Greetings from ManageEngine! We're glad that you like the multifariousness of Desktop Central. We hope our product has helped you with securing and managing your endpoints. We're happy to know that software deployment has been a walk in the park for your organization by using our product. We hope you've tried other features as well. If you require further assistance with the product features, do write to us at cms-eval@manageengine.com. Should you need any further information, please do not hesitate to write to us at desktopcentral-support@manageengine.com.

PM
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Philipp M.

Civil Engineering, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent product! Compared to other ME products also very few bugs. Support should be improved.

Reviewed 5 years ago

Huge time savings in supporting our end users!

Pros

- stable - ease of use - value for Money is excellent!!! - covers (almost) all our endpoint management Needs - steady improvement in functionality

Cons

Technical Support should be improved! The technicians seem very knowledgeable! Anyhow, I miss the personal contact to the Support engineers. I don't like how, in a Support session, the technician connects to my PC and starts clicking around and Chat through Notepad. Any other vendor's Support technician would give me a call and stay on the phone while Troubleshooting Problems. It's a great way to learn about the product for me, and for the technician it may also be usefull as I may help the technician by providing Details more easely. I think that it would improve the Support process drastically. I really dislike the way Support works at the Moment!

Vendor response

Hello Philipp, Greetings from ManageEngine! We're glad you like the multifariousness of Desktop Central. We hope our product has aced in helping you with endpoint management and security. Thank you for your feedback on our support, and we're happy to keep you informed that our support team today is not what it used to be three years back. We've worked on inflating every intricate detail with our customer service. If you require further assistance with the product, do write to us at cms-eval@manageengine.com. Should you need any further information, please do not hesitate to write to us at desktopcentral-support@manageengine.com.

CK
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Chris K.

Hospital & Health Care, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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desktop Central: Affordable, yet complex

Reviewed a year ago

Sales was challenging as they expect you to be an expert on their product already. Installation was easy and the actual product is amazing.

Pros

The one-stop shop for all IT endpoint tasks. We previously used multiple tools for patching, inventory, remote access, and software control. MEDC allows us to roll them all into one easy to use tool. The fact that it's cloud based is key as we try to minimize any on-prem services.

Cons

Some of the terms can be confusing, and the sheer number of different ME products makes selecting the correct product challenging. The sales team could use some training on how to properly assist potential customers on needs assessments and how their products align and especially interact.

DM
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Dylan M.

Verified reviewer

Health, Wellness and Fitness, 1,001-5,000 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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One of the easiest to use management systems yet powerful as well

Reviewed a year ago

We went from having a few devices in a few close locations to 100's of devices located across multiple states. Having a reliable and simple way to manage these devices has made my job 1000 times easier.

Pros

I had started with Maas360 and every part of that seemed to be confusing and poorly laid out. With DesktopCentral that wasn't the case. It was easy to find what I needed after a very short time of poking around and trying things out.

Cons

About the only thing I can think of at the moment would be that that the mobile devices are separate from the inventory. It made the integration of the 2 products seem less integrated. But this was, to be honest a minor issue to me.

MK
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Morton K.

Banking, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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One of the best ITSM Tool

Reviewed a year ago

It has made our endpoint management and deployment easy as we have automated most of the task using this product.

Pros

The remote control functionality to provide remote help. Threat and patch management.

Cons

One feature i would love to have is ability to use software metering for web-based applications. this feature is currently not available in the software metering module.

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Michael B.

Civil Engineering, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent Management Product for On-Premise Businesses

Reviewed 7 days ago

Our estate is easier to maintain thanks to a professional product from a professional business.

Pros

The products' comparatively simple implementation. The simplicity of completing what you want to do after they are installed. The support teams' professional assistance is genuinely outstanding if something breaks.

Cons

Although this is now the industry norm due to all the threats and exploits that are widely used, the product must be updated frequently. While backing up the data is a difficult process in general, especially when databases are involved, I just wish the update process were a little simpler.