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Intelligent Service Management
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Service desk & IT service management
Table of Contents
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Intelligent Service Management - 2026 Pricing, Features, Reviews & Alternatives
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Intelligent Service Management overview
What is Intelligent Service Management?
Intelligent Service Management is a cloud-based IT service management tool offering support in 9 ITIL processes including Help Desk, IT Asset Management and Knowledge Management. With multi-tenant support, this is an excellent solution for managed service providers to accurately and responsively support your customers. ISM works on a Hyper-SaaS framework that aims to speed product implementation. The system offers the ability to create service templates, while each customer portfolio has customized data fields, service catalogs, visual identities and workflows.
ISM is used in a variety of industries. It is deployed globally and is offered in 11 different languages. It is a no code, cost effective service solution. More of ISM's features include configuration management, service automation, project management, knowledge management, internalization, and elastic search. Native mobile apps for iOS and Android allow users to filter through the ticket queue, attach pictures to a ticket, and use speech-to-text technology to enter text.
Key benefits of using Intelligent Service Management
ISM allows organizations to keep their service catalog aligned with the needs of the business and organizational objectives.
Comprehensive features enable users to identify and respond more quickly to incidents and requests for service with individualized services for each customer.
ISM provides anytime, anywhere access via web and mobile, including self-service resolutions that help lower overall ticket volume.
ITIL processes via browser or mobile apps in different languages enable users to submit incidents and requests with detailed information for heightened responsiveness.
Starting price
per month
Alternatives
with better value for money
Intelligent Service Management’s user interface
Intelligent Service Management reviews
Overall rating
4.4
/5
24
Positive reviews
92
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.81/10
5
4
3
2
1
12
10
2
0
0
Ana F.
IT Analyst
Jess M.
Systems Engineer
John F.
Cloud Administrator
Leonardo B.
Analista de Negócios
Jonathan G.
Service Desk Analyst
Verified reviewer
Anonymity request
Who uses Intelligent Service Management?
Based on 24 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
- Not enough reviewsIntelligent Service Management's key features
Most critical features, based on insights from Intelligent Service Management users:
All Intelligent Service Management features
Features rating:
Intelligent Service Management alternatives
Intelligent Service Management
Starting from
50
Per month
Freshservice
Starting from
29
Per month
SysAid
Starting from
No pricing info
IT Glue
Starting from
29
Per month
Intelligent Service Management pricing
Value for money rating:
Starting from
50
Per month
User opinions about Intelligent Service Management price and value
Value for money rating:
To see what individual users think of Intelligent Service Management's price and value, check out the review snippets below.
Ana F.
IT Analyst
Jess M.
Systems Engineer
Intelligent Service Management integrations (3)
Top integrations
Intelligent Service Management support options
Typical customers
Platforms supported
Support options
Training options
Intelligent Service Management FAQs
Intelligent Service Management has the following pricing plans:
Starting from: $50.00/month
Pricing model: Free, Subscription
Free Trial: Available
These products have better value for money
Q. Who are the typical users of Intelligent Service Management?
Intelligent Service Management has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Intelligent Service Management support?
Intelligent Service Management supports the following languages:
English
Q. Does Intelligent Service Management support mobile devices?
Intelligent Service Management supports the following devices:
Android, iPad, iPhone
Q. Does Intelligent Service Management offer an API?
No, Intelligent Service Management does not have an API available.
Q. What other apps does Intelligent Service Management integrate with?
Intelligent Service Management integrates with the following applications:
Zapier, Salesforce Sales Cloud
Q. What level of support does Intelligent Service Management offer?
Intelligent Service Management offers the following support options:
Knowledge Base, Email/Help Desk, Phone Support, 24/7 (Live rep)
