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Uptrends

Remote website, application, API and server monitoring tools

Uptrends Reviews

Reviews summary

Pros

They reach out regularly to make sure we are happy. Good communicators, flexible business solutions.

Mike H.

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They were quick to respond, did not try to low ball our client and were generous to extend the discount an entire year. It's hard to find great partners/vendors like this, now-a-days.

Susan C.

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The setup was easy and the customer service was helpful when I first set it up. The software is well supported.

Lorelei G.

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Cons

Then... they don't stop charging your card even after the ridiculous 3 months have passed ... *Another* charge comes in at the end of October.

Anonymous Reviewer

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It also takes quite some time to set up things properly to avoid alert fatigue.

Anonymous Reviewer

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Then she left, and when the rep couldn't get in touch with her, he switched our account to Auto Pay.

Anonymous Reviewer

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Overall rating

4.1

(12)

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75%
positive reviews
75%
would recommend this app

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12 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Uptrends is the website tracking tool you need!

Reviewed 8 months ago

Love uptrends. Don't know how we got along so long without it.

Pros

The ability to within 10minutes setup tracking on our sites as been a life saver. We were always gettign complaints of our site being down and our team never could figure out why or by the time they looked it was back up.

Cons

Pricing is definitely enterprise level, they charge on a per credit basis. The learning curve is medium level difficulty maybe some better videos as an intro FAQ could help.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Product for Pinpointing Issues

Reviewed 7 months ago

Great customer support. They reach out regularly to make sure we are happy. Good communicators, flexible business solutions.

Pros

We love the ability to instantly prove where problems are with connectivity. The feature of monitoring from multiple checkpoints is invaluable to isolating network issues. The auto traceroute, log retention, reporting and integration with other tools is great.

Cons

We would have liked the ability to import our monitoring targets from CSV or some other automated method. Minor issue.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend8/10

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Very powerful website monitoring tool

Reviewed a month ago

Overall, an it's excellent choice to keep on top of uptime and performance.

Pros

I especially appreciate the ability to monitor from multiple locations around the world. The alerts are timely and allow a prompt incident response. Also contains some very useful tools like measuring website performance.

Cons

I was never a fan of the interface, which looks kind of clunky and not very intuitive. It also takes quite some time to set up things properly to avoid alert fatigue.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Beware of this Company!

Reviewed 2 years ago
Pros

It pinged our web site every 5 minutes, and it was easy to use, but i'll never use it again.

Cons

We used this service for several years, and were never set up on Auto-Pay. My boss paid it using a credit card each year. Then she left, and when the rep couldn't get in touch with her, he switched our account to Auto Pay. If you're on Auto Pay, and you don't cancel within 90 days, they charge you for the whole year. I tried to dispute it, even messaged the reps boss and she didn't reply. They just sent us to collections.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent customer service

Reviewed a year ago

Uptrends is willing to negotiate and stand behind their product to put their customers first.

Pros

Visibility into your complete infrastructure, cloud & on premises

Cons

nothing i didn't like so I'm not sure what else i need to write

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Uptrends is perfect for site monitoring.

Reviewed 4 years ago
Pros

The interface and backoffice are intuitive and easy to use. You can simply expand on your initial setup. The solution is stable.

Cons

The filtering of the uptrends traffic from Google Analytics can take some time and needs to be reviewed periodically.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Dependable Service Provider for any Website.

Reviewed a year ago
Pros

Uptrends is a dependable service and helps us ensure our website is up and running at optimal speed at all times.

Cons

Nothing not to like. Uptrends does the job its supposed to.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing Support

Reviewed 4 months ago

We have used Uptrends to manage and support our client's site. During Covid-19, our client suffered a financial hardship and they were going to cancel their subscription to support reducing their cost. Uptrends account managers were gracious and prompt to provide our client with a substantial and impactful discount, in order to sustain their account. They were quick to respond, did not try to low ball our client and were generous to extend the discount an entire year. It's hard to find great partners/vendors like this, now-a-days

Pros

Software is user friendly, given the proper training or tutorials.

Cons

Very robust in its features, so it can be overwhelming.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Acceptable functionality, scammy business practices

Reviewed a year ago
Pros

It does its job of monitoring, albeit with a clunky 90s-era interface.

Cons

First, their UI makes it impossible to downgrade plans . You can only upgrade. Nice. Then, their "month to month" billing is a scam. In the fine print, you have to give them 3 months' notice (!) Who does that... And they conveniently interpreted "3 months" as "4 more payments". I.e., I cancelled in mid-June, and I'm charged at the end of June, the end of July, the end of August, and the end of September. Great! Then... they don't stop charging your card even after the ridiculous 3 months have passed ... *Another* charge comes in at the end of October. Don't fall for it like we did... Use something else like dotcom-monitor.com (which is recommended in Google Page Speed docs) -- just anything else than these guys.

Overall Rating
  • Value for money
  • Ease of use
  • Features

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Beware unethical company

Reviewed 6 months ago

unethical company auto renews without notice or consent. Ignores proper request to cancel and threatens legal action if you don't pay auto renewal. Stay away!

Pros

works for what it does and gives easy to use reports

Cons

ugly user interface. not the most intuitive

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Good Monitoring Software

Reviewed a year ago

It was good. There was a learning curve but customer service was eager to help.

Pros

The setup was easy and the customer service was helpful when I first set it up. The software is well supported.

Cons

The notifications had to be adjusted to get the emails I wanted to receive. Not an issue but had to learn the system.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Incredibly powerful website monitoring

Reviewed 4 years ago

Uptrends offer some truly powerful monitoring tools for a fair price. It's one of the few services I've found that offers a waterfall interval check. This lets you keep track of how each of your pages is performing/loading and lets you identify where any slowdowns might be. The interface wasn't as easy to use as I would have liked, but support is readily available and happy to help set things up or change them. This is one of the few companies where I've actually have the chance to talk with the owner. He's very helpful and passionate about Uptrends.

Pros

Uptrends can help you monitor aspects of your site that most services simply can't.

Cons

The backend usability could be improved.

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10+ YEARS RECOMMENDING SOFTWARE

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