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Wazzup Logo

Manage WhatsApp communication with clients directly from CRM

Table of Contents

Wazzup - 2026 Pricing, Features, Reviews & Alternatives

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Wazzup overview

What is Wazzup?

Wazzup is a platform that integrates all communication channels with customers directly into your CRM system. There is no longer a need to switch between various applications and messengers, Wazzup brings them all together in one place. With this platform, you can easily connect popular messengers such as WhatsApp, Instagram, Telegram, and more with different CRM systems, including Bitrix24, Zoho, HubSpot, Kommo, and Monday.

One of the key advantages of Wazzup is the centralization of customer messages that are all gathered in your CRM system, where you can easily manage them. The application automatically sends notifications about orders, payments, and deliveries, significantly simplifying management of tasks and improving the quality of customer service.

Connecting Wazzup to CRM systems not only facilitates quick responses to customer requests but also the creation of inquiries and tasks, and process automation. With built-in reports and analytics, you can quickly monitor and improve sales and service management, make data-driven decisions, and effectively utilize your time.

The benefits of using the Wazzup include:

- Multifunctionality: Support not only for WhatsApp but also for other popular messengers such as Viber, Telegram, Facebook Messenger, and others, unites all communication channels with customers in one place.

- Reliability: All customer messages are saved in CRM, preventing the loss of information, and ensuring stable operation during customer interactions.

- Analytics: Providing data on customer interactions in social networks and messengers helps improve sales and service management, as well as make data-driven decisions.

- User convenience: Consolidating all social networks and messengers in one convenient interface simplifies communication management and increases work efficiency.

- Time savings: Automating most tasks related to customer interactions allows managers to focus on other tasks, increasing overall team productivity and efficiency.

Key benefits of using Wazzup

  • Omnichannel Capability: You can connect to WA Web, WABA, Instagram, and Telegram. In CRMs, only a limited number of messengers can be connected.
  • Convenient interface for adding and sending templates through Wazzup chats.
  • Wazzup chats interface directly in CRM, allowing emoji usage, easy access to deals/leads, and one-click creation. A full semblance of WhatsApp Web interface.
  • Unanswered message counter in chats ensures no message is missed by your managers.
  • Proprietary mobile app allows communication with WABA channels from anywhere in the world, even though you can't use a WABA number in the WhatsApp app.
  • Widget for communication with clients in addition to communication through lead forms directly in CRM systems.
  • Voice recording/listening is available in the widget, with quoting functionality for WA Web.
  • Widget's functionality remains unaffected by CRM file space limitations; messages can still be sent even if CRM storage is full.
  • Creation of funnels for efficient lead management.
  • You can initiate conversations, not just respond to incoming messages.
  • Ability to customize chat displays so employees only see chats for which they are responsible in CRM.
  • Mobile app mirrors chat in the personal cabinet, providing transparency for sales department heads and convenience for managers.
  • Templates can be used not only for WABA but also for other channels. Wazzup templates can be customized in the personal cabinet and are usable across widgets, personal cabinet chats, and mobile apps. Attachments can be added to templates for clients, and tags can be assigned to your employees.
  • Push notifications are included in our mobile app, ensuring no client message goes unnoticed.
  • Deals can be created directly from messengers into CRM.
  • Starting price

    16per user /
    per month

    Alternatives

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    Wazzup’s user interface

    Ease of use rating:

    Wazzup reviews

    Overall rating

    3.0

    /5

    2

    Positive reviews

    50

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10
    Rating distribution

    5

    4

    3

    2

    1

    1

    0

    0

    0

    1

    Wazzup's key features

    Most critical features, based on insights from Wazzup users:

    Real-Time data
    Data import/export
    Data connectors
    Data synchronization
    Data capture and transfer
    Integrations management

    All Wazzup features

    Features rating:

    Access controls/permissions
    Third-Party integrations
    Automated scheduling
    Mobile access
    Activity tracking
    Mass texting
    Message personalization
    Metadata management
    Monitoring
    Multiple data sources
    Real-Time reporting
    Real-Time updates
    Reporting/Analytics
    Scheduled messaging
    Search/Filter
    SMS messaging
    SSL security
    Transaction management
    Web services
    Widgets
    Workflow management
    Alerts/Escalation
    API
    Application management
    Automated responses
    Campaign planning
    Communication management
    Configurable workflow
    Contact management
    CRM
    Dashboard
    Data management
    Data mapping
    Data storage management
    Data visualization
    Data warehouse
    Database support
    Document management
    Event logs

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    Per month

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    Wazzup pricing

    Value for money rating:

    Pricing plans

    Pricing details:

    Free plan
    Free trial
    Subscription

    Basic

    16

    /user

    Per month

    Features included:

    • CRM integration
    • 100 chats per month

    Pro

    36

    Per month

    Features included:

    • CRM integration
    • Can initiate chat with client
    • Up to 500 chats per month

    Max

    72

    Features included:

    • CRM integration
    • Can initiate chat with client
    • Unlimited chats

    User opinions about Wazzup price and value

    Value for money rating:

    Wazzup integrations (7)

    Wazzup support options

    Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    FAQs/Forum
    Knowledge Base
    24/7 (Live rep)
    Chat

    Training options

    Webinars
    Documentation
    Videos

    Wazzup FAQs

    Q. What type of pricing plans does Wazzup offer?

    Wazzup has the following pricing plans:
    Starting from: €16.00/month
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)

    These products have better value for money


    Q. Who are the typical users of Wazzup?

    Wazzup has the following typical customers:
    Small Business


    Q. What languages does Wazzup support?

    Wazzup supports the following languages:
    English, Arabic, Portuguese, Russian, Spanish


    Q. Does Wazzup support mobile devices?

    Wazzup supports the following devices:
    Android, iPhone


    Q. Does Wazzup offer an API?

    Yes, Wazzup has an API available for use.


    Q. What other apps does Wazzup integrate with?

    Wazzup integrates with the following applications:
    Kommo, Zoho Flow, Pipedrive, Planfix, 1CRM, Bitrix24, HubSpot CRM


    Q. What level of support does Wazzup offer?

    Wazzup offers the following support options:
    Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat

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