1CRM Pricing, Features, Reviews & Comparison of Alternatives

1CRM  Reviews

1CRM

Doing Business, Better

4.6/5 (25 reviews)   Write a review
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Who is 1CRM For?

1CRM is a highly customizable and affordable Customer Relationship & Business Management system. It allows you to organize your whole business within a single web application, and access that information at any time.

Each edition (including the free Startup Edition) includes sales & marketing automation, full order & project management, service cases, 24/7 self-service portal & eStore, customizable dashboards, mobile access, and more.

1CRM integrates with many tools, such as: Facebook, Twitter, GoToMeeting, Wordpress, Magento, Quickbooks, iCal, Google Apps, Google Maps, Skype, LinkedIn, and Google+.

1CRM allows everyone in your business to collaborate effectively by all having access to the same information within a single platform. Whether they are in the office or on-the-go, being able to easily access that information allows for a faster and more efficient approach to customer service.



Stats are based on GetApp community users.

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1CRM GetRank

Reviews
Integrations
Mobile
Media
Security

#20 in CRM

View full ranking
45
15
12
0
4
14

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

1CRM Screenshots (8)

Security and privacy

Encryption

No
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

No
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Specifications

Intended Users
Freelancers, Mid Size Business, Non Profits, Small Business
Devices Supported
Linux, Mac, Windows, Web-based, Windows Phone, Mobile Web App
Supported Countries
Asia, Australia, Canada, Europe, Germany, Japan, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
Danish, English, French, German, Irish, Italian, Norwegian, Spanish, Swedish
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

1CRM Pricing

Pricing model: Open-source, Subscription
Free Trial: Available (No Credit Card required)

Startup Edition: FREE
Startup+ Edition: $12/month/user
Professional Edition: $21/month/user
Enterprise Edition: $27/month/user

Competitors Pricing

Talygen

Starting from: $20.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Zoho CRM

Starting from: $12.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Hatchbuck

Starting from: $99.00/month
Pricing model: Subscription

Users who visited 1CRM also visited

Insightly
  • · sync calendar items between Insightly and Google Calendar
  • · Mass email/email templates for sales
  • · Gmail, Outlook 2013/Office 365
  • · Lead Management
Visit WebsiteCompare with 1CRM
InsightlyCustomer Management
Salesforce
  • · Communities for sales
  • · Marketing and sales leads
  • · Email integration
  • · Opportunities and quotes
Visit WebsiteCompare with 1CRM
SalesforceCustomer Management
Infusionsoft
  • · CRM
  • · Marketing Automation
  • · E-Commerce
  • · Built-in metadata and keyword fields
Visit WebsiteCompare with 1CRM
InfusionsoftCustomer Management

Key Features of 1CRM

  • Extensive Customization Features
  • Mobile Support (iPhone/iPad, Android, BlackBerry)
  • Full Order Management: Product Catalog, Quotes, Invoices, ..
  • Sales Force Automation & Forecast Tracker
  • Offers a Free Edition
  • Service Contracts & Case Management
  • Available as On Premise Software or Cloud-Hosted Service
  • Project & Resource Management
  • Built-In Self-Service Portal for Collaboration
  • HR, Employee Timesheets, Expense Reports
  • Portal Includes Integrated eCommerce Store
  • Advanced Reporting
  • Comprehensive QuickBooks Integration
  • Customizable Workflow Automation
  • Marketing Automation
  • PDF Form Designer
  • IP Telephony Integration (Skype etc..)
  • Inbound/Outbound HTML Email
  • MS Word Mail Merge
  • Syncs With Google Applications

Benefits

1CRM offers these key advantages over competitive solutions:

1 - 1CRM is a complete CRM solution for SME business owners - including full order and project management. You can create quotes and invoice clients on the spot. Instantly access any lead/contact/account profile for contact information, a full history, and opportunities. Track shipping, expenses, service cases, timesheets, projects, purchase orders, payments & more - all within a single platform.

2 - Highly Customizable - 1CRM adapts to any industry with its uniquely flexible design. Customize your screen and print layouts, tabs, and language, while personalizing your dashboards & mobile experience to instantly access the information that matters most to you!

3 - Free Edition - 1CRM's free 3 user Startup Edition contains the most features and functionality of any free CRM software on the market.

4 - Cloud or on-premise deployment available.

Alternatives to 1CRM

Zoho CRM
  • · Sales Force Automation
  • · Marketing Automation
  • · Customer Support & Service
  • · Inventory Management
Visit WebsiteCompare App
Zoho CRMCustomer Management
Hatchbuck
  • · CRM
  • · Marketing Automation
  • · Drag & Drop Form Builder
  • · Email Marketing
Visit WebsiteCompare App
HatchbuckCustomer Management
Talygen
  • · Time Tracking with Screenshots
  • · Integration with Basecam, Quickbooks and Freshbooks
  • · Project Management
  • · Mobile apps for iPhone, Android, Windows Phone & Blackberry
Learn MoreCompare App
TalygenOperations Management

Videos

1CRM Reviews & Ratings

User ratings

(15)
(10)
(0)
(0)
(0)

Rating summary

Overall rating
Ease of use
Value for money
Customer support

The best CRM solution !

Verified Reviewer  24th of January 11:49

bob john, IT professional
We found this CRM and incorporated into all aspects of our business from lead prospecting, service tickets, invoicing and quotes, email, project management and much much more. It was very easy to customize and their support team is one of the best I've dealt with from a CRM vendor

Pros: The variety and power of the different modules included.

Cons: Browser access from phone and tablet is good and looking forward to mobile apps coming online.

Rating breakdown
Ease of use
Value for money
Customer support

Best CRM for Growing Businesses Hands Down!

Verified Reviewer  17th of September, 2015 22:32

Ronny Cheng, Director of Marketing
I found 1CRM when I was looking for a new CRM solution for my business. Obviously I looked at other options such as Salesforce, Sugar, etc., but they all seemed to lack features. Salesforce really turned me off because of the lack of basic marketing automation features that I needed, and Sugar was a disaster of it's own. 1CRM has all of the features that I needed right out of the box, but also had a strong project management capability which allowed me to cut my costs further and provide that extra level of integration between my CRM and my project management tool.

Pros: Complete CRM with sales, marketing, service, and project management. Great support, updated UI, fast, and best value for cost.

Cons: None that I can think of. The team at 1CRM seems to address issues before they even ever become problems.

Rating breakdown
Ease of use
Value for money
Customer support

Beyond pure CRM!

Verified Reviewer  17th of September, 2015 17:50

Larry Trenwith, CMC, Helping clients grow by providing the insights they need to make better business decisions
I have used the cloud offering of 1CRM personally in my management consulting business. It is a great way of managing all the usual CRM kind of activities. Of greater testimony to this solution is its rollout at one of my clients. Initially implemented in Sales & Marketing for CRM functions it has proven so effective they have adopted 1CRM as their primary corporate information management system and are in the process rolling out most of its other functionality - it truly is a complete "small business management" system.

Pros: Comprehensive solution for virtually all aspects of a small/medium business Ability to tailor modules without programming (Studio features) Workflow & notifications capabilities provides excellent process control

Rating breakdown
Ease of use
Value for money
Customer support

Excellent business management app for the SMB segment

Verified Reviewer  26th of August, 2015 16:34

Jacques Gripekoven, Managing Director EYEPEA and ALLOcloud
We, at ALLOcloud.com, have been using 1CRM (was Info@hand when we started) for the last 8 years. We thoroughly benchmarked several web-based solutions (incl Sugar and SalesForce) and finally chose 1CRM. The main decision criteria were: - 360° view of our business - easy yet powerful customization - possibilities to integrate with third party applications (telephony, accounting, portal, billing...) - good support We've been happy customers since. Just for reference, we host the product on our own servers

Pros: - 360° view of our business - easy yet powerful customization - possibilities to integrate with third party applications (telephony, accounting, portal, billing...) - good support

Cons: - portal uses Joomla which we find quite old-fashion (would prefer Drupal)

Rating breakdown
Ease of use
Value for money
Customer support

The best CRM solution we've found

Verified Reviewer  25th of August, 2015 16:46

Marcus Bointon, Owner and Technical Director, Synchromedia Limited
We are a small company selling our email marketing service, smartmessages.net, and we are also the UK 1CRM partner. We started out using SalesForce, but quickly realised it was very limited and very expensive if we wanted to add the features we needed. We then turned to SugarCRM which solved most of the cost issue, but found it similarly restrictive, and also proved extremely unreliable. 1CRM was just what we wanted, providing all the features for a great price and without the unreliability, so we now use it for all our CRM needs. It worked so well for us that we became the UK partner for 1CRM in 2006, and so we use it to manage our 1CRM customers too! We are especially keen on the invoicing and lead/opportunity pipeline, and make extensive use of the google apps integrations (we're all Mac & Linux based). The features introduced in the 1CRM Enterprise Edition have made it much more powerful and adaptable for our customers' needs. It's shown itself to be scalable too - we have installations ranging from 2 users to 80 without any performance problems. We have written a 1CRM extension to link it to Xero (an online accounting service), so we have an effective accounting integration too.

Pros: Everything's included - we've not needed to buy anything else Self-hosting (we provide hosting for customers, so we prefer this route) Fast Reliable Mobile sync Joomla portal integration Great support

Cons: Email marketing setup is quite complicated (though we are biased!) More documentation needed More integrations would be good

Rating breakdown
Ease of use
Value for money
Customer support

1CRM is the CRM that will save you time and money.

Verified Reviewer  24th of August, 2015 20:07

John Bura, Lead Developer at Mammoth Interactive
I have used many CRMs including Sugar CRM and when I installed 1CRM I was blown away at how awesome it was. First , the interface is sleek and productive. It feels very intuitive and the design is efficient. I love the fact that you can use different themes. I can customize my dashboard any way I want to. With this customization, I feel that the CRM is easy to use and it doesn't make simple tasks too hard. The integration on my iPhone is seamless and I really feel like I can get stuff done on an tablet or a phone. Most importantly, the price is spot on. I don't have to break the bank with 1CRM.

Pros: The best part about 1CRM is that it is a complete CRM with a ton of business features. Sometimes you use a CRM and there are features that are not there or you have to pay much more to use them. You don't get that with 1CRM. I needed some special customization with 1CRM and the platform easily adapted to my business needs. I am planning to do some more customization later and I feel like it won't be a problem. On top of that the customization came through in iOS.

Cons: Some of the bigger CRMs have more integrations. I feel as 1CRM grows this won't be an issue.

Rating breakdown
Ease of use
Value for money
Customer support

great value and productivity

Verified Reviewer  24th of August, 2015 16:50

Terry Goulah, Management Consultant
hands down best value in software we have used and implemented. Straightforward set up and customization. The team has seamlessly integrated the tool into their daily work and increased productivity. Platform conformed to our needs as opposed to so many tools that require significant changes in workflow.

Rating breakdown
Ease of use
Value for money
Customer support

Every new version, still better!

Verified Reviewer  24th of August, 2015 08:35

Xavier Romeu Terradas, Gerente de Penta MSI, +20 años superando retos tecnologicos
We are a reseller of 1CRM in Spain, but first at all, we were 1CRM users to manage our company. Customer Service and Joomla! integration was the keys to choose 1CRM. And also, for opportunities management, of course. Time to start with 1CRM: 1 day!! (we were 12 people!!).

Pros: Easy to use, perfect module integration (only need to add Accounting to have a full ERP), SOAP access and mobile access.

Cons: Accounting integration with other solutions.

Rating breakdown
Ease of use
Value for money
Customer support

Fantastic End to End CRM

Verified Reviewer  23rd of August, 2015 20:43

Garett Llorente, Senior Executive Manager and Expert Problem Solver at Kewl Consulting Inc.
We found this CRM and incorporated into all aspects of our business from lead prospecting, service tickets, invoicing and quotes, email, project management and much much more. It was very easy to customize and their support team is one of the best I've dealt with from a CRM vendor

Pros: Easy to customize Intuitive Cost effective Great support Documentation and help files are extensive Lots of integration

Rating breakdown
Ease of use
Value for money
Customer support

Modules are like a Swiss Army Knife for the Business

Verified Reviewer  23rd of August, 2015 20:09

Mike DeWees, Technology and business growth consultant to mid-tier and large scale organizations
We've used 1CRM for years are find it's broad set of included business modules covers the majority of uses a growing business has for a CRM.

Pros: The variety and power of the different modules included.

Cons: Browser access from phone and tablet is good and looking forward to mobile apps coming online/

Rating breakdown
Ease of use
Value for money
Customer support

Articles

29 Nov 2012
Customer relationship management marketing software does not work in isolation. To be effective, it must integrate with other parts of your business. However, most CRM software, SaaS-based ones included, are siloed and standalone affairs, which integrat

FAQs for 1CRM

Below are some frequently asked questions for 1CRM .

Q. What are the main features of 1CRM ?

1CRM offers the following features:

  • Extensive Customization Features
  • Mobile Support (iPhone/iPad, Android, BlackBerry)
  • Full Order Management: Product Catalog, Quotes, Invoices, ..
  • Sales Force Automation & Forecast Tracker
  • Offers a Free Edition
  • Service Contracts & Case Management
  • Available as On Premise Software or Cloud-Hosted Service
  • Project & Resource Management
  • Built-In Self-Service Portal for Collaboration
  • HR, Employee Timesheets, Expense Reports
  • Portal Includes Integrated eCommerce Store
  • Advanced Reporting
  • Comprehensive QuickBooks Integration
  • Customizable Workflow Automation
  • Marketing Automation
  • PDF Form Designer
  • IP Telephony Integration (Skype etc..)
  • Inbound/Outbound HTML Email
  • MS Word Mail Merge
  • Syncs With Google Applications

Q. How much does 1CRM cost?

We have the following pricing information for 1CRM :

Starting from: $0.00/month
Pricing model: Open-source, Subscription
Free Trial: Available (No Credit Card required)

Q. Who are the typical users of 1CRM ?

1CRM has the following typical customers:

Freelancers, Mid Size Business, Non Profits, Small Business

Q. What languages does 1CRM support?

1CRM supports the following languages:

Danish, English, French, German, Irish, Italian, Norwegian, Spanish, Swedish

Q. What type of pricing plans does 1CRM offer?

1CRM has the following pricing plans:

Free Trial, Open-source, Subscription

Q. Does 1CRM support mobile devices?

1CRM supports the following devices:

Windows Phone, Mobile Web App

Q. Does 1CRM offer an API?

Yes, 1CRM has an API available for use.

Q. What other apps does 1CRM integrate with?

1CRM integrates with the following applications:

Twitter, Wordpress, Dropbox, Joomla, QuickBooks Online, HubSpot, GoToMeeting, Google Apps for Work, LinkedIn, Skype, Magento , Facebook, Microsoft Outlook, Microsoft Excel, Microsoft Word

Q. What level of support does 1CRM offer?

1CRM offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Top comparisons

GetApp users often compare 1CRM to these alternatives:

  1. Vtiger CRM vs 1CRM
  2. SugarCRM vs 1CRM
  3. Zoho CRM vs 1CRM
  4. Insightly vs 1CRM
  5. Infusionsoft vs 1CRM


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