1CRM Pricing, Features, Reviews & Comparison of Alternatives


Doing Business, Better

4.3/5 (52 reviews)

1CRM overview

1CRM stands out as a CRM which includes a broad set of business management features, but is priced for Small/Medium business. Highly customizable and cost effective, 1CRM allows you to organize a large part of your business within a single web application, and access that information at any time or place.

Each edition (including the free Startup Edition) includes sales & marketing automation, full order & project management, service cases, 24/7 self-service portal & eStore, customizable dashboards, mobile access, and more.

1CRM integrates with many other tools such LiveChat, PieSync, Skype and RingCentral, Content Management Systems such as Typo3, WordPress and Joomla!, eCommerce Systems like Magento and WooCommerce, and Marketing Automation tools like HubSpot and Lead Guerrilla.

1CRM allows everyone in your business to collaborate effectively by sharing access to the same information within a single platform. Whether they are in the office or on-the-go, being able to easily access that information allows for a faster and more efficient approach to customer service.


Starting from
Pricing options
Free trial
One-time license
Value for money
View Pricing Plans


Business size



United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, French, German, Italian, Spanish
1CRM screenshot: 1CRM Accounts List1CRM Mobile iOS App1CRM screenshot: 1CRM PDF Form Designer1CRM screenshot: 1CRM Forum1CRM screenshot: 1CRM-Project-Management1CRM screenshot: 1CRM-Sales-Charts1CRM screenshot: Customizable CRM1CRM screenshot: 1CRM Calendar & Email1CRM screenshot: 1CRM Order Management1CRM Quick Demo

1CRM reviews

Value for money
Ease of use
Customer support
Eduardo Diaz Comellas

Great software that covers a lot of situations

Used daily for 2+ years
Reviewed 2018-06-27
Review Source: Software Advice

Support is great. Questions are usually answered in a few hours. Updates work flawlessly. The developers are very fast at chasing bugs when they appear. I like how it integrates a lot of business processes into a single program. Everything is linked and you get all your information easily. This is not only a CRM, but it is close to a full ERP. It adds invoicing, financials, service support and a ton of other features. I find it specially useful to add my own templates for documents and the way I can create a full module without needing to program. It has also added an API that you can use to integrate with external software.

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Julian Gallow

Security certificate warning, basic lists inaccurate, clunky documents, HORRIBLE SUPPORT!

Used daily for 6-12 months
Reviewed 2017-12-20
Review Source: Capterra

None. A net negative experience.It was meant to be a SaaS all-in-one (financial, inventory, crm, etc), but had fundamental flaws and was essential unworkable - and support are rude and unhelpful.

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Rushang Doshi

Reasonable CRM software for small businesses

Used daily for 2+ years
Reviewed 2018-06-22
Review Source: Software Advice

PRICE IS SUPERB, given the features they provide and usability. The campaign management and sales followup to marketing campaigns are really helpful for my business model. I am very satisfied with 1CRM and would strongly recommend it.Firstly, extremely good price and really good quote and invoice functions included within this CRM. It is very well suited for small and slightly medium-sized organizations. The customer service was surprisingly really quick and helpful during the time of incorporation

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Marcus Bointon

The best CRM solution we've found

Reviewed 2015-08-25
Review Source: GetApp

We are a small company selling our email marketing service, smartmessages.net, and we are also the UK 1CRM partner. We started out using SalesForce, but quickly realised it was very limited and very expensive if we wanted to add the features we needed. We then turned to SugarCRM which solved most of the cost issue, but found it similarly restrictive, and also proved extremely unreliable. 1CRM was just what we wanted, providing all the features for a great price and without the unreliability, so we now use it for all our CRM needs. It worked so well for us that we became the UK partner for 1CRM in 2006, and so we use it to manage our 1CRM customers too! We are especially keen on the invoicing and lead/opportunity pipeline, and make extensive use of the google apps integrations (we're all Mac & Linux based). The features introduced in the 1CRM Enterprise Edition have made it much more powerful and adaptable for our customers' needs. It's shown itself to be scalable too - we have installations ranging from 2 users to 80 without any performance problems. We have written a 1CRM extension to link it to Xero (an online accounting service), so we have an effective accounting integration too. Everything's included - we've not needed to buy anything else Self-hosting (we provide hosting for customers, so we prefer this route) Fast Reliable Mobile sync Joomla portal integration Great support

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Eduardo Diaz Comellas

Great software, great support

Reviewed 2015-04-14
Review Source: GetApp

We have been using 1CRM at Ultreia Comunicaciones for a long time, sice it was called info@hand. We find it to be an invaluable help to help us deploy a workflow and stablish internal procedures. Although we do not use all of its features, the ones we use are strong and work flawlessly. 1CRM Corp, the people behind the software, have always given support and insight. Any important bug that happens is corrected in hours, and new versions are relased from time to time with more features, speed improvements and better look. Feature complete. Most companies will be able to automatize their workflows using 1CRM. It is extremely customizable, both in views and the data schema. Graphics help to get the best information in a glimpse. Reports give you insight about your data. Everything is connected: a contact is linked to the account and the quote you sent... you can stick notes into any object (accounts, opportunities, quotes, invoices), so all your information will be available to any operator. There is an extraordinary permission system that allows you to clearly sepparate roles in the company and block access to restricted areas depending on the role. Last, but not least, you can now sync all your information with your smartphone, without having to rely on third party solutions, so your information is yours, and you can keep it away from search engines' eyes.

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1CRM pricing

Starting from
Pricing options
Free trial
One-time license
View Pricing Plans

30-day free trial, no credit card required.

Startup: $12 per user, per month
Startup+: $19 per user, per month
Professional: $28 per user, per month
Enterprise: $34 per user, per month

1CRM features

Activity Dashboard
Activity Tracking
Automatic Notifications
Automatic Reminders
Calendar Management
Custom Fields
Customizable Branding
Customizable Reporting
Customizable Templates
Email Integration
Mobile Integration
Reporting & Statistics
Social Media Integration

CRM Integration (105 other apps)
Contact Database (103 other apps)
Customer Database (111 other apps)
Data Import/Export (137 other apps)
Electronic Payments (110 other apps)
Third Party Integration (153 other apps)

Security and privacy


Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Category Leaders ranking


#18 in CRM

View full ranking

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

1CRM also features in these categories:

Additional information for 1CRM

Key features of 1CRM

  • Mobile Support (iPhone/iPad, Android apps in app stores)
  • Sales Force Automation & Forecast Tracker
  • Service Contracts & Case Management
  • Built-In Self-Service Portal for Collaboration
  • HR, Employee Timesheets, Expense Reports
  • Advanced Reporting: Charts can be aded to Dashboards
  • Billing/invoicing Included as standard in all Editions
  • Marketing Automation
  • PDF Form Designer for company colours and layout on all PDFs
  • IP Telephony Integration (Skype etc..)
  • Syncs With Google Applications: Drive, Contacts, Calendar
  • Stripe Integration for Credit Card processing
  • Contact history shown on all Contacts with full interaction
  • Create custom invoices at the office or on-the-go!
  • Manage the progress of your projects
  • Create budgets and forecasts for your projects
  • Capture your leads and automatically follow-up with them
  • Support for lead forms for HTML sites and many CMS systems
  • Manage multiple projects all from a single CRM
  • Create custom fields to make your CRM work the way you need.
  • Charting Included as standard in all Editions
  • Create quotes/invoices using different currencies
  • Duplicate any project to create a template for another.
  • Contact management Included as standard in all Editions
  • Calendar management Included as standard in all Editions
  • Very comprehensive: Quotes, Invoices, Sales Orders, Catalog
  • Projects, booked hours, timesheets, Gantt charts
  • Restful Api, with API client library on github
  • PDF Form Designer (Enterprise only) for advanced cosmetics
  • Full opportunity funnel, dashboarding etc
  • Customizable pipeline stages, funnel charts, etc
  • Product catalog included, with stock tracking, categories
  • Comprehensive quote management - flexible, customizable
  • Generates any invoice, line item groups, T's & C's
  • Discounts (fixed or percentage) as well as Price Books
  • 1CRM includes PO's, Receiving, Supplier Bills, Payments
  • Sales Orders Included as part of Order Management
  • Shipping/Receiving is Included as part of Order Management
  • PO's may be received, Bills managed, Payments allocated
  • Create as many custom report designs as you like
  • Full custom report designer included
  • Dashboards Included as standard in all Editions
  • Quota management included as part of Forecasting system
  • Change Log/Audit trail - standard feature
  • Task tracking, reminders are standard
  • Full expense reporting and approval system included
  • Staff book their time to project tasks, submit timesheets
  • Spanish, English, French, German, Italian
  • Create as many custom dashboard layouts as you like
  • In email, quotes/invoices, dashboards, etc ...
  • Customizable Workflow Automation Standard
  • Workflow automation is a standard feature in all Editions
  • Bug tracking Included as standard in all Editions
  • Full case management system built in
  • Knowledge base module included: convert cases to KB articles
  • Full Access Control Management system
  • Roles and Teams are used for full Access Control Management
  • Full Roles & Teams Access Control management
  • SSL security Standard on all cloud sites
  • Automated notifications Included as standard in all Editions
  • As reminders of upcoming calls/meetings/tasks
  • Book meetings, send invitations, show calendar etc...
  • Calendar offers Day or Week Group Calendaring Tabs
  • Vacation and sick day tracking included
  • StanSick leave & vacation tracking standard
  • Vacation/Sick Leave tracking - included as standard
  • Automatic reminders Included as standard in all Editions
  • Management reporting for Employee Activity tracking
  • Outlook integration Included as standard
  • Available as On Premise Software or Cloud-Hosted Service
  • Extensive Customization Features
  • Project & Resource Management
  • Email integration Included as standard in all Editions
  • Gantt charts standard for all projects
  • Supports quotes/invoices for services, timesheets, projects
  • Timesheets are a Standard feature
  • Sales Forecast module included as standard
  • iPhone App Store and Android Google Play Store Apps
  • Email templates, PDF templates included as standard
  • Marketing Events module performs event management
  • 1CRM can track email opening, count & location
  • Email templates (HTML) included as standard
  • Email campaigns included as standard
  • 'Smart list tabs' are used to create customized list views
  • iOS & Android apps free in their app stores
  • Works with Word, Outlook
  • Mobile alerts via iOS and Android notification systems
  • Standard and custom sales reports for sales reporting
  • Email campaigns can schedule one or more emails
  • Schedule Reports: Send to copy list each day/week/month
  • Serial number tracking in shipping/receiving, Invoices
  • On Mac/PC browser, and on iOS/Android devices
  • Users may perform system-wide or module-wide searches
View All Features


1CRM offers these key advantages over competitive solutions:

1) Professional Services Automation (PSA): Gantt charts, resource management & timesheets. See a real-time, color coded representation of all your project tasks in a timeline.

2) Complete CRM solution: Effectively manage your entire business within just one online platform. 1CRM includes full order & project management capabilities, email integration, contact management, and sales & marketing automation. Instantly access any lead/contact/account profile to find contact information, view your interaction history or upcoming opportunities.

3) So Many Integration!: 1CRM works with the products you love - integrating with over 40 popular products & services; such as WordPress, PieSync, Magento, Stripe, RingCentral, WooCommerce, Skype, Lead Guerrilla, LiveChat and DropBox.

4) Highly Customizable - 1CRM adapts to any industry with its uniquely flexible design. Customize your screen and print layouts, tabs, and language, while personalizing your dashboards & mobile experience to instantly access the information that matters most to you!

5) Free Edition - 1CRM's free 3 user Startup Edition contains the most features and functionality of any free CRM software on the market.

6) Cost effective Cloud or on-premise deployment available.