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1CRM

Doing Business, Better
6 reviews
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Overview

1CRM is a highly customizable and affordable Customer Relationship & Business Management system. It allows you to organize your whole business within a single web application, and access that information at any time.

Each edition (including the free Startup Edition) includes sales & marketing automation, full order & project management, service cases, 24/7 self-service portal & eStore, customizable dashboards, mobile access, and more.

1CRM integrates with many tools, such as: Facebook, Twitter, GoToMeeting, Wordpress, Magento, Quickbooks, iCal, Google Apps, Google Maps, Skype, LinkedIn, and Google+.

1CRM allows everyone in your business to collaborate effectively by all having access to the same information within a single platform. Whether they are in the office or on-the-go, being able to easily access that information allows for a faster and more efficient approach to customer service.

Security and privacy

No
Encryption of sensitive data at rest
Yes
HTTPS for all pages
No
Multi-factor authentication options
Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Specifications

Intended Users
Freelancers, Mid Size Business, Non Profits, Small Business
Devices Supported
Linux, Mac, Windows, Web-based, Windows Phone, Mobile Web App
Supported Countries
Asia, Australia, Canada, Europe, Germany, Japan, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
Danish, English, French, German, Irish, Italian, Norwegian, Spanish, Swedish
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Pricing

Pricing model:Open-source, Subscription
Free Trial:Available (No Credit Card required)

Startup Edition: FREE
Startup+ Edition: $10/month/user
Professional Edition: $18/month/user
Enterprise Edition: $23/month/user


Competitors Pricing

Talygen

Starting from:$20.00/month
Pricing model:Subscription
Free Trial:Available (No Credit Card required)

Zoho CRM

Starting from:$12.00/month
Pricing model:Freemium, Subscription
Free Trial:Available (No Credit Card required)

Hatchbuck

Starting from:$99.00/month
Pricing model:Subscription

Insightly
  • · Powerful email integration with Google Apps
  • · Free up to 2 users
  • · Fast Search of Everything You've Stored
  • · Automatic Address Book
Visit WebsiteCompare with 1CRM
InsightlyCustomer Management
Salesforce Sales Cloud
  • · Communities for sales
  • · Marketing and sales leads
  • · Email integration
  • · Opportunities and quotes
Visit WebsiteCompare with 1CRM
Salesforce Sales CloudCustomer Management
Infusionsoft
  • · CRM
  • · Marketing Automation
  • · E-Commerce
  • · Built-in metadata and keyword fields
Visit WebsiteCompare with 1CRM
InfusionsoftCustomer Management

Key Features

  • Extensive Customization Features
  • Mobile Support (iPhone/iPad, Android, BlackBerry)
  • Full Order Management: Product Catalog, Quotes, Invoices, ..
  • Sales Force Automation & Forecast Tracker
  • Offers a Free Edition
  • Service Contracts & Case Management
  • Available as On Premise Software or Cloud-Hosted Service
  • Project & Resource Management
  • Built-In Self-Service Portal for Collaboration
  • HR, Employee Timesheets, Expense Reports
  • Portal Includes Integrated eCommerce Store
  • Advanced Reporting
  • Comprehensive QuickBooks Integration
  • Customizable Workflow Automation
  • Marketing Automation
  • PDF Form Designer
  • IP Telephony Integration (Skype etc..)
  • Inbound/Outbound HTML Email
  • MS Word Mail Merge
  • Syncs With Google Applications

Benefits

1CRM offers these key advantages over competitive solutions:

1 - 1CRM is a complete CRM solution for SME business owners - including full order and project management. You can create quotes and invoice clients on the spot. Instantly access any lead/contact/account profile for contact information, a full history, and opportunities. Track shipping, expenses, service cases, timesheets, projects, purchase orders, payments & more - all within a single platform.

2 - Highly Customizable - 1CRM adapts to any industry with its uniquely flexible design. Customize your screen and print layouts, tabs, and language, while personalizing your dashboards & mobile experience to instantly access the information that matters most to you!

3 - Free Edition - 1CRM's free 3 user Startup Edition contains the most features and functionality of any free CRM software on the market.

4 - Cloud or on-premise deployment available.
Zoho CRM
  • · Sales Force Automation
  • · Marketing Automation
  • · Customer Support & Service
  • · Inventory Management
Visit WebsiteCompare with 1CRM
Zoho CRMCustomer Management
Hatchbuck
  • · CRM
  • · Marketing Automation
  • · Drag & Drop Form Builder
  • · Email Marketing
Visit WebsiteCompare with 1CRM
HatchbuckCustomer Management
Talygen
  • · Time Tracking with Screenshots
  • · Integration with Basecam, Quickbooks and Freshbooks
  • · Project Management
  • · Mobile apps for iPhone, Android, Windows Phone & Blackberry
Learn MoreCompare with 1CRM
TalygenOperations Management

User Reviews

Verified
Reviewer

Best CRM for Small Businesses Hands Down!

A verified reviewer21st of April 15:06

Very easy-to-use and feature-rich CRM for small businesses. 1CRM was able to help me move away from several different apps and integrate all of my project management and CRM into a single system. I've tried other solutions out there (SugarCRM, Insightly, Salesforce), but either didn't meet our needs or were difficult for my team to adopt. 1CRM offered amazing support and customization, and is literally a one-stop shop for all the functionality you need to run your business.

Verified
Reviewer

Great software, great support

Eduardo Diaz Comellas, Operations Manager at Abella Telecom14th of April 15:21

We have been using 1CRM at Ultreia Comunicaciones for a long time, sice it was called info@hand. We find it to be an invaluable help to help us deploy a workflow and stablish internal procedures. Although we do not use all of its features, the ones we use are strong and work flawlessly. 1CRM Corp, the people behind the software, have always given support and insight. Any important bug that happens is corrected in hours, and new versions are relased from time to time with more features, speed improvements and better look.

Where has this been hiding?

Jacky Delias12th of August, 2013 07:33

This is a great product, and much needed in my business. I tried SalesForce and SugarCRM first, but they just didn't have all the features I needed, and were really expensive to maintain. 1CRM provides everything I need, increased productivity, and brought down my IT spending costs. Keep up the good work!

Huge Value for the Investment

OldButCrafty29th of November, 2012 17:57

When we found this System, we were amazed at the capabilities built into the System... far more features and functions... a true enterprise CRM for SMB for less than what you would pay for a copy of ACT! A bi-directional QuickBooks connector (for an added fee) and built-in Joomla connector to enable a self-service customer portal sealed the deal for us.

Great Little Product

Bruce19th of November, 2012 19:02

This is a great product. I set it up for a professional services company and found it to be comprehensive and robust, yet easy to use. The people running this company are innovative, understand small and medium business, and are constantly adding new features and functionality.

excellent value

happyuser7719th of November, 2012 17:39

While we have not been using the application for very long, our entire team already agrees it is a very powerful tool. Info@hand is very user friendly, and provides an intuitive interface which is great for our "non-techie" team. The application is completely customizable and has allowed us to create a robust system that meets all of our users needs. Excellent value for our medium enterprise, best application we have deployed from a functional and value perspective.

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FAQs for 1CRM

Below are some frequently asked questions for 1CRM .

Q. What are the main features of 1CRM ?

1CRM offers the following features:

  • Extensive Customization Features
  • Mobile Support (iPhone/iPad, Android, BlackBerry)
  • Full Order Management: Product Catalog, Quotes, Invoices, ..
  • Sales Force Automation & Forecast Tracker
  • Offers a Free Edition
  • Service Contracts & Case Management
  • Available as On Premise Software or Cloud-Hosted Service
  • Project & Resource Management
  • Built-In Self-Service Portal for Collaboration
  • HR, Employee Timesheets, Expense Reports
  • Portal Includes Integrated eCommerce Store
  • Advanced Reporting
  • Comprehensive QuickBooks Integration
  • Customizable Workflow Automation
  • Marketing Automation
  • PDF Form Designer
  • IP Telephony Integration (Skype etc..)
  • Inbound/Outbound HTML Email
  • MS Word Mail Merge
  • Syncs With Google Applications
Q. How much does 1CRM cost?

We have the following pricing information for 1CRM :

Starting from: $0.00/month
Pricing model: Open-source, Subscription
Free Trial: Available (No Credit Card required)

Startup Edition: FREE
Startup+ Edition: $10/month/user
Professional Edition: $18/month/user
Enterprise Edition: $23/month/user

Q. Who are the typical users of 1CRM ?

1CRM has the following typical customers:

Freelancers, Mid Size Business, Non Profits, Small Business

Q. What languages does 1CRM support?

1CRM supports the following languages:

Danish, English, French, German, Irish, Italian, Norwegian, Spanish, Swedish

Q. What type of pricing plans does 1CRM offer?

1CRM has the following pricing plans:

Free Trial, Open-source, Subscription

Q. Does 1CRM support mobile devices?

1CRM supports the following devices:

Windows Phone, Mobile Web App

Q. Does 1CRM offer an API?

Yes, 1CRM has an API available for use.

Q. What other apps does 1CRM integrate with?

1CRM integrates with the following applications:

Joomla, QuickBooks Online, GoToMeeting, Facebook, Skype, Microsoft Excel, Microsoft Word, LinkedIn, Twitter, Wordpress, Magento , HubSpot, Dropbox, Microsoft Outlook

Q. What level of support does 1CRM offer?

1CRM offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials



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