1CRM   

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1CRM

Doing Business, Better

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1CRM Overview

1CRM is a highly customizable and affordable Customer Relationship & Business Management system. It allows you to organize your whole business within a single web application, and access that information at any time.

Each edition (including the free Startup Edition) includes sales & marketing automation, full order & project management, service cases, 24/7 self-service portal & eStore, customizable dashboards, mobile access, and more.

1CRM integrates with many tools, such as: Facebook, Twitter, GoToMeeting, Wordpress, Magento, Quickbooks, iCal, Google Apps, Google Maps, Skype, LinkedIn, and Google+.

1CRM allows everyone in your business to collaborate effectively by all having access to the same information within a single platform. Whether they are in the office or on-the-go, being able to easily access that information allows for a faster and more efficient approach to customer service.

1CRM GetRank

Reviews
Integrations
Mobile
Media
Security

#20 in CRM

View full ranking
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GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

1CRM Screenshots (8)

Security and privacy

Encryption

No
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

No
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
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Specifications

Intended Users
Freelancers, Mid Size Business, Non Profits, Small Business
Devices Supported
Linux, Mac, Windows, Web-based, Windows Phone, Mobile Web App
Supported Countries
Asia, Australia, Canada, Europe, Germany, Japan, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
Danish, English, French, German, Irish, Italian, Norwegian, Spanish, Swedish
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

1CRM Pricing

Pricing model: Open-source, Subscription
Free Trial: Available (No Credit Card required)

Startup Edition: FREE
Startup+ Edition: $10/month/user
Professional Edition: $18/month/user
Enterprise Edition: $23/month/user

Competitors Pricing

Talygen

Starting from: $20.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Hatchbuck

Starting from: $99.00/month
Pricing model: Subscription

Zoho CRM

Starting from: $12.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Users who visited 1CRM also visited

Insightly
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  • · Automatic Address Book
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Salesforce Sales Cloud
  • · Communities for sales
  • · Marketing and sales leads
  • · Email integration
  • · Opportunities and quotes
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Infusionsoft
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  • · Marketing Automation
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Key Features of 1CRM

  • Extensive Customization Features
  • Mobile Support (iPhone/iPad, Android, BlackBerry)
  • Full Order Management: Product Catalog, Quotes, Invoices, ..
  • Sales Force Automation & Forecast Tracker
  • Offers a Free Edition
  • Service Contracts & Case Management
  • Available as On Premise Software or Cloud-Hosted Service
  • Project & Resource Management
  • Built-In Self-Service Portal for Collaboration
  • HR, Employee Timesheets, Expense Reports
  • Portal Includes Integrated eCommerce Store
  • Advanced Reporting
  • Comprehensive QuickBooks Integration
  • Customizable Workflow Automation
  • Marketing Automation
  • PDF Form Designer
  • IP Telephony Integration (Skype etc..)
  • Inbound/Outbound HTML Email
  • MS Word Mail Merge
  • Syncs With Google Applications

Benefits

1CRM offers these key advantages over competitive solutions:

1 - 1CRM is a complete CRM solution for SME business owners - including full order and project management. You can create quotes and invoice clients on the spot. Instantly access any lead/contact/account profile for contact information, a full history, and opportunities. Track shipping, expenses, service cases, timesheets, projects, purchase orders, payments & more - all within a single platform.

2 - Highly Customizable - 1CRM adapts to any industry with its uniquely flexible design. Customize your screen and print layouts, tabs, and language, while personalizing your dashboards & mobile experience to instantly access the information that matters most to you!

3 - Free Edition - 1CRM's free 3 user Startup Edition contains the most features and functionality of any free CRM software on the market.

4 - Cloud or on-premise deployment available.

Alternatives to 1CRM

Zoho CRM
  • · Sales Force Automation
  • · Marketing Automation
  • · Customer Support & Service
  • · Inventory Management
Visit WebsiteCompare
Zoho CRMCustomer Management
Hatchbuck
  • · CRM
  • · Marketing Automation
  • · Drag & Drop Form Builder
  • · Email Marketing
Visit WebsiteCompare
HatchbuckCustomer Management
Talygen
  • · Time Tracking with Screenshots
  • · Integration with Basecam, Quickbooks and Freshbooks
  • · Project Management
  • · Mobile apps for iPhone, Android, Windows Phone & Blackberry
Learn MoreCompare
TalygenOperations Management

Videos

1CRM User Reviews

Excellent business management app for the SMB segment

Verified Reviewer  26th of August 16:34

Jacques Gripekoven, Managing Director EYEPEA and ALLOcloud
We, at ALLOcloud.com, have been using 1CRM (was Info@hand when we started) for the last 8 years. We thoroughly benchmarked several web-based solutions (incl Sugar and SalesForce) and finally chose 1CRM. The main decision criteria were: - 360° view of our business - easy yet powerful customization - possibilities to integrate with third party applications (telephony, accounting, portal, billing...) - good support We've been happy customers since. Just for reference, we host the product on our own servers

The best CRM solution we've found

Verified Reviewer  25th of August 16:46

Marcus Bointon, Owner and Technical Director, Synchromedia Limited
We are a small company selling our email marketing service, smartmessages.net, and we are also the UK 1CRM partner. We started out using SalesForce, but quickly realised it was very limited and very expensive if we wanted to add the features we needed. We then turned to SugarCRM which solved most of the cost issue, but found it similarly restrictive, and also proved extremely unreliable. 1CRM was just what we wanted, providing all the features for a great price and without the unreliability, so we now use it for all our CRM needs. It worked so well for us that we became the UK partner for 1CRM in 2006, and so we use it to manage our 1CRM customers too! We are especially keen on the invoicing and lead/opportunity pipeline, and make extensive use of the google apps integrations (we're all Mac & Linux based). The features introduced in the 1CRM Enterprise Edition have made it much more powerful and adaptable for our customers' needs. It's shown itself to be scalable too - we have installations ranging from 2 users to 80 without any performance problems. We have written a 1CRM extension to link it to Xero (an online accounting service), so we have an effective accounting integration too.

1CRM is the CRM that will save you time and money.

Verified Reviewer  24th of August 20:07

John Bura, Lead Developer at Mammoth Interactive
I have used many CRMs including Sugar CRM and when I installed 1CRM I was blown away at how awesome it was. First , the interface is sleek and productive. It feels very intuitive and the design is efficient. I love the fact that you can use different themes. I can customize my dashboard any way I want to. With this customization, I feel that the CRM is easy to use and it doesn't make simple tasks too hard. The integration on my iPhone is seamless and I really feel like I can get stuff done on an tablet or a phone. Most importantly, the price is spot on. I don't have to break the bank with 1CRM.

great value and productivity

Verified Reviewer  24th of August 16:50

Terry Goulah, Management Consultant
hands down best value in software we have used and implemented. Straightforward set up and customization. The team has seamlessly integrated the tool into their daily work and increased productivity. Platform conformed to our needs as opposed to so many tools that require significant changes in workflow.

Every new version, still better!

Verified Reviewer  24th of August 08:35

Xavier Romeu Terradas, Gerente de Penta MSI, +20 años superando retos tecnologicos
We are a reseller of 1CRM in Spain, but first at all, we were 1CRM users to manage our company. Customer Service and Joomla! integration was the keys to choose 1CRM. And also, for opportunities management, of course. Time to start with 1CRM: 1 day!! (we were 12 people!!).

Fantastic End to End CRM

Verified Reviewer  23rd of August 20:43

Garett Llorente, Senior Executive Manager and Expert Problem Solver at Kewl Consulting Inc.
We found this CRM and incorporated into all aspects of our business from lead prospecting, service tickets, invoicing and quotes, email, project management and much much more. It was very easy to customize and their support team is one of the best I've dealt with from a CRM vendor

Modules are like a Swiss Army Knife for the Business

Verified Reviewer  23rd of August 20:09

Mike DeWees, Technology and business growth consultant to mid-tier and large scale organizations
We've used 1CRM for years are find it's broad set of included business modules covers the majority of uses a growing business has for a CRM.

Best CRM for Small Businesses Hands Down!

Verified Reviewer  21st of April 15:06

A verified reviewer
Very easy-to-use and feature-rich CRM for small businesses. 1CRM was able to help me move away from several different apps and integrate all of my project management and CRM into a single system. I've tried other solutions out there (SugarCRM, Insightly, Salesforce), but either didn't meet our needs or were difficult for my team to adopt. 1CRM offered amazing support and customization, and is literally a one-stop shop for all the functionality you need to run your business.

Great software, great support

Verified Reviewer  14th of April 15:21

Eduardo Diaz Comellas, Operations Manager at Abella Telecom
We have been using 1CRM at Ultreia Comunicaciones for a long time, sice it was called info@hand. We find it to be an invaluable help to help us deploy a workflow and stablish internal procedures. Although we do not use all of its features, the ones we use are strong and work flawlessly. 1CRM Corp, the people behind the software, have always given support and insight. Any important bug that happens is corrected in hours, and new versions are relased from time to time with more features, speed improvements and better look.

Where has this been hiding?

12th of August, 2013 07:33

Jacky Delias
This is a great product, and much needed in my business. I tried SalesForce and SugarCRM first, but they just didn't have all the features I needed, and were really expensive to maintain. 1CRM provides everything I need, increased productivity, and brought down my IT spending costs. Keep up the good work!

Write a review

FAQs for 1CRM

Below are some frequently asked questions for 1CRM .

Q. What are the main features of 1CRM ?

1CRM offers the following features:

  • Extensive Customization Features
  • Mobile Support (iPhone/iPad, Android, BlackBerry)
  • Full Order Management: Product Catalog, Quotes, Invoices, ..
  • Sales Force Automation & Forecast Tracker
  • Offers a Free Edition
  • Service Contracts & Case Management
  • Available as On Premise Software or Cloud-Hosted Service
  • Project & Resource Management
  • Built-In Self-Service Portal for Collaboration
  • HR, Employee Timesheets, Expense Reports
  • Portal Includes Integrated eCommerce Store
  • Advanced Reporting
  • Comprehensive QuickBooks Integration
  • Customizable Workflow Automation
  • Marketing Automation
  • PDF Form Designer
  • IP Telephony Integration (Skype etc..)
  • Inbound/Outbound HTML Email
  • MS Word Mail Merge
  • Syncs With Google Applications

Q. How much does 1CRM cost?

We have the following pricing information for 1CRM :

Starting from: $0.00/month
Pricing model: Open-source, Subscription
Free Trial: Available (No Credit Card required)

Q. Who are the typical users of 1CRM ?

1CRM has the following typical customers:

Freelancers, Mid Size Business, Non Profits, Small Business

Q. What languages does 1CRM support?

1CRM supports the following languages:

Danish, English, French, German, Irish, Italian, Norwegian, Spanish, Swedish

Q. What type of pricing plans does 1CRM offer?

1CRM has the following pricing plans:

Free Trial, Open-source, Subscription

Q. Does 1CRM support mobile devices?

1CRM supports the following devices:

Windows Phone, Mobile Web App

Q. Does 1CRM offer an API?

Yes, 1CRM has an API available for use.

Q. What other apps does 1CRM integrate with?

1CRM integrates with the following applications:

Twitter, Wordpress, Dropbox, Joomla, QuickBooks Online, HubSpot, GoToMeeting, Google Apps for Work, LinkedIn, Skype, Magento , Facebook, Microsoft Outlook, Microsoft Excel, Microsoft Word

Q. What level of support does 1CRM offer?

1CRM offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials


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