1CRM Pricing, Features, Reviews & Comparison of Alternatives

1CRM Reviews

1CRM

Doing Business, Better

4.58/5 (32 reviews)
3,602     4,573

1CRM is a highly customizable and cost effective Customer Relationship & Business Management system. It allows you to organize your whole business within a single web application, and access that information at any time.

Each edition (including the free Startup Edition) includes sales & marketing automation, full order & project management, service cases, 24/7 self-service portal & eStore, customizable dashboards, mobile access, and more.

1CRM integrates with many tools, such as: Facebook, Twitter, GoToMeeting, Wordpress, Magento, Quickbooks, iCal, Google Apps, Google Maps, Skype, LinkedIn, and Google+.

1CRM allows everyone in your business to collaborate effectively by all having access to the same information within a single platform. Whether they are in the office or on-the-go, being able to easily access that information allows for a faster and more efficient approach to customer service.
1crm.com

1CRM Reviews (32)

Latest reviews

 Great value for the features

Great experiences with this application . Robust features.

Read the full review
Reviewed 14th of March by Deborah Brown

 

 Complete and flexible CRM at a great price

I have been using IAH then 1CRM for years and it proved to be a very cost-effective, powerful solution for my business. Quality is good but support is great!

Read the full review
Reviewed 14th of November, 2016 by Fred Pierre

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1CRM Category Leaders

Reviews
Integrations
Mobile
Media
Security

#22 in CRM

View full ranking
51
10
11
10
5
15

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

1CRM Screenshots (8)

1CRM screenshot: 1CRM Accounts List1CRM screenshot: 1CRM PDF Form Designer1CRM screenshot: 1CRM Forum1CRM screenshot: 1CRM-Project-Management1CRM screenshot: 1CRM-Sales-Charts1CRM screenshot: Customizable CRM1CRM screenshot: 1CRM Calendar & Email1CRM screenshot: 1CRM Order Management

Security and privacy

Encryption

No
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

Yes
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Small Business
Devices Supported
iPhone-iPad, iPhone, Mac, Windows, Web-based, Mobile Web App
Supported Countries
Asia, Australia, Brazil, Canada, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom, United States
Supported Languages
English, French, German, Italian, Spanish
Support Options
FAQs, Forum, Knowledge Base, Online Support, Video Tutorials

1CRM Pricing

Starting from: $12.00/month
Pricing model: Freemium, One-time License, Subscription
Free Trial: Available (No Credit Card required)

30-day free trial, no credit card required.

Startup: $12 per user, per month
Startup+: $19 per user, per month
Professional: $28 per user, per month
Enterprise: $34 per user, per month

Competitors Pricing

Infusionsoft

Starting from: $199.00/month
Pricing model: Subscription

Talygen

Starting from: $20.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

C2CRM

Pricing model: Subscription

Users who visited 1CRM also visited

Key Features of 1CRM

  • Mobile Support (iPhone/iPad, Android, BlackBerry)
  • Sales Force Automation & Forecast Tracker
  • Service Contracts & Case Management
  • Built-In Self-Service Portal for Collaboration
  • HR, Employee Timesheets, Expense Reports
  • Advanced Reporting
  • Marketing Automation
  • PDF Form Designer
  • IP Telephony Integration (Skype etc..)
  • Syncs With Google Applications
  • Stripe Integration
  • Contact management including full interaction history
  • Create custom invoices at the office or on-the-go!
  • Manage the progress of your projects
  • Create budgets and forecasts for your projects
  • Capture your leads and automatically follow-up with them
  • Manage multiple projects all from a single CRM
  • Create custom fields to make your CRM work the way you need.
  • Create quotes using different currencies
  • Duplicate any project to create a template for another.
  • Customizable Workflow Automation
  • Available as On Premise Software or Cloud-Hosted Service
  • Extensive Customization Features
  • Project & Resource Management

Benefits

1CRM offers these key advantages over competitive solutions:

1) Professional Services Automation (PSA): Gantt charts, resource management & timesheets. See a real-time, color coded representation of all your project tasks in a timeline.

2) Complete CRM solution: Effectively manage your entire business within just one online platform. 1CRM includes full order & project management capabilities, email integration, contact management, and sales & marketing automation. Instantly access any lead/contact/account profile to find contact information, view your interaction history or upcoming opportunities.

3) Integrated CRM solution: 1CRM works with the products you love - integrating with over 30 popular products & services; such as, Magento, Stripe, RingCentral, WooCommerce, Skype, and DropBox.

4) Highly Customizable - 1CRM adapts to any industry with its uniquely flexible design. Customize your screen and print layouts, tabs, and language, while personalizing your dashboards & mobile experience to instantly access the information that matters most to you!

5) Free Edition - 1CRM's free 3 user Startup Edition contains the most features and functionality of any free CRM software on the market.

6) Cost effective Cloud or on-premise deployment available.

Alternatives to 1CRM

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Deborah Brown

Great value for the features

14/03/2017

Great experiences with this application . Robust features.

Pros

Value for the money

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Fred Pierre

Complete and flexible CRM at a great price

14/11/2016

I have been using IAH then 1CRM for years and it proved to be a very cost-effective, powerful solution for my business. Quality is good but support is great!

Pros

Richness of features Customizations Cost Ability to run it on premises or as a service

Cons

Integration with 3rd party solutions (calendars...) could be easier and more robust

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Terry Woolford

1CRM - Complete, cost effective and flexible CRM system

21/09/2016

I looked at many CRM platforms for my small but rapidly growing business of 10 people. I opted to free trial three, of which one was 1CRM, I knew within the first day that this was the software my business needed. Instead of managing sales leads, orders, deliveries and employee project hours in different systems - I could do it all in one place. No more time wasted entering the same data over and over again. 1CRM was also the most cost effective platform, with each seat costing less than $30 per month - that was almost half the cost of the others with three times more functionality.

Pros

Flexibility, customization, easy to use

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jim Fields

What a Great Bundle of Business Tools for a Great Price

21/09/2016

This sytem is a great Sales & Marketing CRM, but, Order Management and Customer Service Case Management puts it over the top for us. We have yet to try out the Projects component but it seems powerful. We just downloaded the iPhone App and it seems to make this the perfect system for in office or on the road. We also like the reasonable month-to-month pricing, unlike Salesforce who required a 12 month contract.

Pros

Wide variety of modules

Cons

Wish there was an Android App

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering 1CRM

We found it hard to beat the value this system provides for the money.

Source: Capterra
Helpful?   Yes   No
Read more
John Bura

Simply the best CRM out there. Couldn't be happier.

21/09/2016

Amazing product. I have been using 1CRM for years and it was a great decision for my business. I love everything about it especially the quality and the cost.

Pros

The interface feels intuitive and the features are very robust. Every task feels organic and easy to use. Not to mention the cost is well below Salesforce or any other CRM that I was looking into.

Cons

I wish 1CRM had live chat integration. Currently I have to manually record any support requests or interactions I have on there, so it¿d be nice if it could do that automatically. I also wish 1CRM had an Android App. They just came out with one for iOS, so I hope Android will follow!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering 1CRM

Use 1 CRM. It's the best CRM hands down.

Source: Capterra
Helpful?   Yes   No
Read more
Adrian Brookes

Quite good but test it carefully for your business flow

06/07/2016

Pros

Very good at producing the documents needed by an industrial vendor. Quotes to Sales Orders to Invoices to Packing Slips. Good built in product catalog.

Cons

Updates don't appear to be well tested. New problems show up on each update we have done. Does not support unit of measure (such as Each, Foot, Box, Spool, etc) except by modifying each item description.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

8/10

Recommendations to others considering 1CRM

Get a trial and test it relentlessly with your business model. Populate the accounts, vendors, catalog and test the functionality.

Source: Software Advice
Helpful?   Yes   No
Read more
bob john

Verified Reviewer

The best CRM solution !

24/01/2016

We found this CRM and incorporated into all aspects of our business from lead prospecting, service tickets, invoicing and quotes, email, project management and much much more. It was very easy to customize and their support team is one of the best I've dealt with from a CRM vendor

Pros

The variety and power of the different modules included.

Cons

Browser access from phone and tablet is good and looking forward to mobile apps coming online.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more
Ronny Cheng

Verified Reviewer

Best CRM for Growing Businesses Hands Down!

17/09/2015

I found 1CRM when I was looking for a new CRM solution for my business. Obviously I looked at other options such as Salesforce, Sugar, etc., but they all seemed to lack features. Salesforce really turned me off because of the lack of basic marketing automation features that I needed, and Sugar was a disaster of it's own. 1CRM has all of the features that I needed right out of the box, but also had a strong project management capability which allowed me to cut my costs further and provide that extra level of integration between my CRM and my project management tool.

Pros

Complete CRM with sales, marketing, service, and project management. Great support, updated UI, fast, and best value for cost.

Cons

None that I can think of. The team at 1CRM seems to address issues before they even ever become problems.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
Larry Trenwith, CMC

Verified Reviewer

Beyond pure CRM!

17/09/2015

I have used the cloud offering of 1CRM personally in my management consulting business. It is a great way of managing all the usual CRM kind of activities. Of greater testimony to this solution is its rollout at one of my clients. Initially implemented in Sales & Marketing for CRM functions it has proven so effective they have adopted 1CRM as their primary corporate information management system and are in the process rolling out most of its other functionality - it truly is a complete "small business management" system.

Pros

Comprehensive solution for virtually all aspects of a small/medium business Ability to tailor modules without programming (Studio features) Workflow & notifications capabilities provides excellent process control

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
Jacques Gripekoven

Verified Reviewer

Excellent business management app for the SMB segment

26/08/2015

We, at ALLOcloud.com, have been using 1CRM (was Info@hand when we started) for the last 8 years. We thoroughly benchmarked several web-based solutions (incl Sugar and SalesForce) and finally chose 1CRM. The main decision criteria were: - 360° view of our business - easy yet powerful customization - possibilities to integrate with third party applications (telephony, accounting, portal, billing...) - good support We've been happy customers since. Just for reference, we host the product on our own servers

Pros

- 360° view of our business - easy yet powerful customization - possibilities to integrate with third party applications (telephony, accounting, portal, billing...) - good support

Cons

- portal uses Joomla which we find quite old-fashion (would prefer Drupal)

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more

Who is 1CRM For?

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