Zoho BugTracker Pricing, Features, Reviews & Comparison of Alternatives

Zoho BugTracker

Bug tracking & issue management software for SMBs

4.63/5 (92 reviews)

Zoho BugTracker overview

What is Zoho BugTracker?

With Zoho BugTracker you can get real time information about the success and progress of bugs submitted by your team or customers specific to position and intensity. Automate bug management just the way you want with customized business rules, so you can focus better on your work and your customers.

Using Zoho BugTracker's simple workflows you can monitor the bugs and also trigger announcements and set priorities automatically. Create your own text or numeric fields tailored to your needs. With custom fields, you can do this and much more. You can even make the entire portal match your signature business style.

You can communicate with everyone using the Feed. Or make groups and give them their own space to collaborate. Set roles and permissions to your team and customers to give them the access to just what they need.

With the integrated Documents module, you can now organize your files and documents just the way you do on your computer. You can tag files to make them easy to search. Track changes thanks to the automated file version history.

Use the pages within Zoho Bugtracker for knowledge management. So the next time you have someone new coming into your team, they can catch up in no time.
www.zoho.com

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, China and 5 other markets, Europe, India, Latin America, Middle-East and Africa, United Kingdom

Supported languages

English, Dutch, French, German, Korean and 3 other languages, Portuguese, Russian, Spanish
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Zoho BugTracker reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.5
  4.6
  4.5
Vincent Mazza

Feature Rich, Customizable, Easy to Use Project/Bug Tracking at a Good Price

Used daily for 1-2 years
Reviewed 2018-04-17
Review Source: Capterra

My company FINALLY adopted some project/bug tracking software after 2 failed, previous attempts. Love Zoho.

Pros
My entire company LOVES using Zoho Projects/Bug-Tracker. We had previously used JIRA and were pulling our hair out trying to customize it with some simple workflows. I usually excel at that sort of thing but we did not seem to get along. Next I found Zoho and from the trial through today, they're amazing. It's easy to customize anything, the pricing is great, the support is fantastic and very responsive. They do regular updates and explain everything so you can jump on any new features right away. I HIGHLY recommend Zoho Projects/Bug Tracker.

Cons
Occasionally we run into an issue with a complex project where we'll need more custom fields to be able to add to it and have to be a little creative.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Vikram Patil PMP, ITIL

Zoho's BugTracker for Issue/Bug/Change Management

Used daily for 2+ years
Reviewed 2018-09-13
Review Source: Capterra

We are using the bugtracker for case management as being a SaaS provider and on Agile, we are need to be very flexible in our product. Hence the changes, issues need to records more frequently and quickly so that we can respond well in time. this tools helps achieve the goal

Pros
Zoho Bugtracker is a very simple yet powerful tool for managing the issues/bugs or changes. The layout is simple and you can respond or add comments to your bugs from email/app. The categorization within projects helps narrow down to project and gives a better overview of the status of the project. The dashboards are also very useful.

Cons
Unfortunately, i have noticed that as the comments/notes or screen keep accumulating in a case - the page behaves weird. For eg: we had a very length email which contains lot of details and when this email was sent as it to the case through email, the page went extremely long at bugtrackers and the verticle scroll bar almost disappeared. But in general it is very good for all project types

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Bugtracking made easy

Used daily for free trial
Reviewed 2020-03-16
Review Source: Capterra

Very easy to onboard. We were on Jira before... this is much easier to use.

Pros
UI/UX is easy to pickup LOTS of features that you need, and none wasted on features that aren't necessary.

Cons
Price is higher than I would expect, but not out of the question.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Mark Stevenson

Zoho Bugs

Used daily for free trial
Reviewed 2019-12-17
Review Source: Capterra

Smashing

Pros
It does everything you need in a simple way and is quick and easy to track and test bugs in one place. Love the chat on each bug facility and mobile app.

Cons
Nothing to date, it's going very well. So far so good

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Dan Bond

Zoho Bugtracker

Used daily for 6-12 months
Reviewed 2019-08-05
Review Source: Capterra

Pros
I used this software at my last company for development projects between the development side of the house and the business units. It gave us the ability to review and track bugs on the custom software that the team was developing. The business units were able to test in QA and give immediate feedback to the business analyst as well as the development team.

Cons
We ran into a bug, that basically certain individuals were not getting the notices or were able to respond back to bus or track where the development team was in regards to fixing the issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Zoho BugTracker pricing

Pricing options
Free
Free trial
Subscription
View Pricing Plans

Free plan - 1 project and 3 users.
Standard plan starts at $13 per month billed annually or $18 per month billed monthly.
Premium Plan starts at $45 per month billed annually or $60 per month billed monthly.

Zoho BugTracker features

API
Access Control
Activity Dashboard
Activity Tracking
Automatic Notifications
Collaboration Tools
Drag & Drop Interface
Monitoring
Real Time Monitoring
Reporting & Statistics
Third Party Integration

Alerts / Escalation (85 other apps)
Application Integration (76 other apps)
Auditing (94 other apps)
Compliance Management (81 other apps)
Data Import/Export (114 other apps)
Data Visualization (82 other apps)
Real Time Data (89 other apps)
Real Time Reporting (77 other apps)
Workflow Management (107 other apps)

Videos and tutorials

Additional information for Zoho BugTracker

Key features of Zoho BugTracker

  • File sharing
  • Forum discussions
  • User Management
  • GitHub integration
  • Custom workflows
  • Trigger mail notifications
  • Custom fields
  • Configure severity for each bug and classify them
  • Bugs Dashboard
  • Interactive Forums
  • Add Bugs via Email
  • Bug Reports
  • Bitbucket Integration
  • SLA Automation
  • Time Tracking
View All Features

Benefits

- Customize and automate bugs
- Organize and manage bugs
- Manage all files in one place
- Dashboard offers an overview on what your team is doing
- Participate in interactive forum discussions
- Give each development team its own space to create modules
- GitHub integration
- Bitbucket Integration
- User Role and Permissions
- Automate workflows and SLAs