Zoho BugTracker Pricing, Features, Reviews & Alternatives

Zoho BugTracker

Bug tracking & issue management software for SMBs

4.65/5 (142 reviews)

Zoho BugTracker overview

What is Zoho BugTracker?

With Zoho BugTracker you can get real time information about the success and progress of bugs submitted by your team or customers specific to position and intensity. Automate bug management just the way you want with customized business rules, so you can focus better on your work and your customers.

Using Zoho BugTracker's simple workflows you can monitor the bugs and also trigger announcements and set priorities automatically. Create your own text or numeric fields tailored to your needs. With custom fields, you can do this and much more. You can even make the entire portal match your signature business style.

You can communicate with everyone using the Feed. Or make groups and give them their own space to collaborate. Set roles and permissions to your team and customers to give them the access to just what they need.

With the integrated Documents module, you can now organize your files and documents just the way you do on your computer. You can tag files to make them easy to search. Track changes thanks to the automated file version history.

Use the pages within Zoho Bugtracker for knowledge management. So the next time you have someone new coming into your team, they can catch up in no time.
www.zoho.com

Pricing

Starting from
$4/month
Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, China, India, United Kingdom

Supported languages

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Zoho BugTracker user reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.5
  4.6
  4.5
Geetika P.

Zoho Bug Tracker

Used daily for 1-2 years
Reviewed 2018-09-11
Review Source: Capterra

Very Good.

Pros
I really like the user interface which is very friendly for users from all background. The software is easy to use and has lots of functionalities. Moreover it is easiest for a small company like mine with only 5-6 users to use the basic features for free. We don't have either the budget or the knowledge to use the more complex bug tracking softwares and this works perfectly for us.

Cons
I wish we could customize it a bit more. I also wish there were more ways in which we could classify bugs with larger range of severity. But honestly saying I am very satisfied with Zoho Bugs and these are only minor points.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Logan L.

Love this bug tracking software

Used daily for less than 6 months
Reviewed 2020-09-23
Review Source: Capterra

Love the product and for the money, great investment.

Pros
It was so easy to use and setup new user to account.

Cons
Free software database space is small. Hit it after logging less than 50 bugs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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David C.

BugTracker has really helped move our development process along

Used daily for free trial
Reviewed 2021-04-28
Review Source: Capterra

BugTracker has been a huge help in organizing our development efforts, and integrating non-technical users into the testing process.

Pros
It does everything I need to capture and track bug/issue info and once it's set up, it's been easy to get our less-experienced users on board and comfortable.

Cons
We are currently just using the BugTracker, yet it's tied into the bigger Zoho projects application. As a result, it was somewhat difficult to initially set up, since it wasn't always clear what was actually needed and relevant to our use. For the same reason, it's been necessary to instruct users to ignore certain menu options, etc. since we can't just turn them off.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Dan B.

Zoho Bugtracker

Used daily for 6-12 months
Reviewed 2019-08-05
Review Source: Capterra

Pros
I used this software at my last company for development projects between the development side of the house and the business units. It gave us the ability to review and track bugs on the custom software that the team was developing. The business units were able to test in QA and give immediate feedback to the business analyst as well as the development team.

Cons
We ran into a bug, that basically certain individuals were not getting the notices or were able to respond back to bus or track where the development team was in regards to fixing the issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Alvaro P.

Resolviendo errores de manera ágil con Bugtracker

Used daily for free trial
Reviewed 2021-02-22
Review Source: Capterra

Pros
La herramienta posee todo lo necesario para la gestión de errores. Se integra fácilmente con otras herramientas. Me permite generar reportes de una manera ágil

Cons
En el momento no le encuentro cons a la herramienta.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Zoho BugTracker pricing

Starting from
$4/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Free plan - 2 projects
Standard plan - Starts at $3 per user per month, if billed annually or $4 per user per month, if billed monthly.
Premium Plan - Starts at $7 per user per month, if billed annually or $8 per user per month, if billed monthly.

Zoho BugTracker features

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Collaboration Tools
Dashboard
Drag & Drop
Monitoring
Real Time Monitoring
Reporting & Statistics
Third Party Integrations
Workflow Management

Audit Management (180 other apps)
Compliance Management (225 other apps)
Data Import/Export (273 other apps)
Data Visualization (219 other apps)
Reporting/Analytics (411 other apps)
Search/Filter (268 other apps)

Videos and tutorials

Additional information for Zoho BugTracker

Key features of Zoho BugTracker

  • File sharing
  • Forum discussions
  • User Management
  • GitHub integration
  • Custom workflows
  • Trigger mail notifications
  • Custom fields
  • Configure severity for each bug and classify them
  • Bugs Dashboard
  • Interactive Forums
  • Add Bugs via Email
  • Bug Reports
  • Bitbucket Integration
  • SLA Automation
  • Time Tracking
View All Features

Benefits

- Customize and automate bugs
- Organize and manage bugs
- Manage all files in one place
- Dashboard offers an overview on what your team is doing
- Participate in interactive forum discussions
- Give each development team its own space to create modules
- GitHub integration
- Bitbucket Integration
- User Role and Permissions
- Automate workflows and SLAs