getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Service Desk Software with Monitoring (2026) - Page 3

Last updated: April 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

68 software options

ServicePRO logo

Enterprise Service Desk Request Software that delivers ROI

learn more
ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service request cycle.

ServicePRO® is available as a cloud-hosted solution as well as an on-premise installation.

Read more about ServicePRO

Users also considered
Sabio Virtual logo

Cloud-based help desk software for support teams

learn more
Sabio Virtual is a cloud-based help desk software, which enables service providers and support teams within businesses to handle technical calls, access reports, manage client details, organize knowledge base articles, and more. Administrators can track the evolution of working hours for each technician and configure permission levels for team members.

Read more about Sabio Virtual

Users also considered
Neoforce logo

Streamline Teamwork & Customer Service with Neoforce

learn more
Neoforce is a versatile platform available both in the cloud and on-premise. It provides a suite of flexible modules like ITSM, FMIS, asset and contract management, CRM, and a customizable client portal. Accessible on any device, Neoforce streamlines cooperation and delivers exceptional service.

Read more about Neoforce

Users also considered
Support.cc logo

provide best customer service

learn more
Support.cc is a powerful software designed to provide a faster and better experience for your customers. It automates the Omnichannel customer experience and will help you increase customer retention and sales.

Read more about Support.cc

Users also considered
NestDesk logo

Customer engagement and service management solution

learn more
NestDesk is the affordable customer service solution for Shopify stores of all sizes to close sales from every conversation. NestDesk works as both a support tool and a sales engine, bringing all customer data and order actions together in one place for quick and personalized assistance.

Read more about NestDesk

Users also considered
Infraon ITSM logo

ITSM software

learn more
Infraon ITSM, a pink elephant-certified platform, helps businesses streamline and expedite the IT service management lifecycle. It offers a proprietary AI bot that intelligently addresses user queries and requests, resembling human interaction and simultaneously acts as a real-time knowledge base.

Read more about Infraon ITSM

Users also considered
AppBase DCM & BPM Platform logo

AI supported low-code platform for case management solutions

learn more
Eccentex delivers next-generation dynamic case management and business process automation solutions that are enhanced by Eccentex AI Services to help brands and government entities achieve results quickly and easily.

Read more about AppBase DCM & BPM Platform

Users also considered
Fielder Agent logo

Cloud-based software for managing agents in the field.

learn more
Fielder Agent is an application for the management and control of field agent assignments. The software operates based on the planning of optimal routes and the use of resources. It also facilitates the traceability of activities in real-time. It includes a web portal and mobile apps.

Read more about Fielder Agent

Users also considered
Airdesk logo

Centralized workspace for all services.

learn more
Airdesk is a centralized workspace with a 360º view of all your services. With it, businesses can manage customers and contacts, deals and contracts, project and task management, customer interactions and ticket handling in a single place.

Read more about Airdesk

Users also considered
yoummday logo

work@home technology platform for CX outsourcing

learn more
Proprietary work@home operating system is a technology platform that combines workforce recruitment, training, scheduling, and management with a CX marketplace. Companies get access to a comprehensive outsourcing software solution and access to a global workforce of over 8,500 freelancers.

Read more about yoummday

Users also considered
Request Tracker logo

The system you need to track the tasks you can't forget.

learn more
Request Tracker is an open-source, web-based ticketing system used for issue tracking, helpdesk support, and project management. RT offers managed hosting plans and product support for on-premise deployments.

Read more about Request Tracker

Users also considered
SAP Service Cloud logo

AI-enabled customer service platform for remote support

learn more
SAP Service Cloud is a customer support software that helps businesses leverage artificial intelligence (AI) to resolve clients’ queries on a centralized platform. Managers can examine incoming service tickets, sort them into relevant categories, and assign tasks to available agents.

Read more about SAP Service Cloud

Users also considered
ServiceTonic logo

ServiceTonic targets small and medium size enterprises

learn more
ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.

Read more about ServiceTonic

Users also considered
Jetdocs logo

Collaborative ticketing workflows for your internal teams

learn more
Collaborative ticketing and workflow solution that integrates with Microsoft Teams and Slack. IT, Ops and other internal teams leverage Jetdocs to handle tickets, issues, requests and approvals that involve multiple teams.

Read more about Jetdocs

Users also considered
HEINZELMANN logo

Issue tracking software for the IT sector

learn more
HEINZELMANN is an issue tracking software designed to help businesses track computer hardware and software inventories, licenses, and orders. Administrators can capture, maintain, and administer critical information about assets such as health status in real-time.

Read more about HEINZELMANN

Users also considered
KIX logo
(0)

Cloud-based ITSM software

learn more
KIX is a service management software solution for IT service management (ITSM) and technical customer service. It offers features tailored for organizations of all sizes, from SMEs to large enterprises in the public and private sectors.

Read more about KIX

Users also considered
TACO logo
(0)

Auditing Policy Monitoring Tool

learn more
TACO can apply auditing policies to your organisation’s overall infrastructure environment. TACO covers compliance frameworks like CIS, POPI and GDPR, to name a few.

Read more about TACO

Users also considered
Tuva IT logo
(0)

An AI Assistant to automate your IT Service Management

learn more
Choose Tuva IT to automate your IT Helpdesk and IT Service Management without Human Intervention & make it easy for your Customers & Employees to get what they need.

Read more about Tuva IT

Users also considered