Support.cc Pricing, Features, Reviews and Alternatives

1) Ticket Management - It allows you to easily view, track, update, manage and resolve user requests and IT incidents.

2) Knowledge Base - Knowledge base is a published collection of content that contains frequently asked questions, how-to guides, and troubleshooting information. It is intended to make it simple for people to find answers to their issues without having to seek assistance.

3) Helpdesk Automation - It helps you to deliver better service by automating admin tasks, such as assigning tickets to the right people and ensuring all requests are logged. It can be used to automate the ticket process and customer updates, bringing customer care to a new level, it can send customer surveys automatically to collect customer feedback to analyze the performance of your agents and provide training if necessary.

4) Advanced Reports - to gather insights to improve the customer experience. An overview of everything that is going on in the customer support team, including essential performance measures such as ticket volume, number of issues resolved, and average time to resolve a ticket You can track all of these indicators at any time and review them to receive a full and comprehensible picture of what is going on in your customer service department overall, without the need for complicated spreadsheets or time-consuming number crunching, etc.

5) Contact Management - monitors and manages contacts with clients, partners, and other important people. It helps to organize information about the contact’s profile such as contact lists, email distribution lists, publishing calendars, contact history logs, etc

6) Task Management - It helps in task planning and organization. It divides projects into smaller tasks, monitors progress, and sends alerts when deadlines are approaching or tasks are not done. It does not focus on a single activity at a time; instead, it allows you to create a list of tasks and then go through the list to measure your progress.