App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Support.cc Logo

Support.cc

provide best customer service

(1)

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more

Support.cc Pricing, Features, Reviews and Alternatives

Support.cc FAQs

Q. What type of pricing plans does Support.cc offer?

Support.cc has the following pricing plans:
Starting from: $14.99/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Support.cc?

Support.cc has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Support.cc support?

Support.cc supports the following languages:
English, French, German, Italian, Portuguese, Portuguese, Portuguese, Spanish


Q. Does Support.cc offer an API?

No, Support.cc does not have an API available.


Q. What other apps does Support.cc integrate with?

Support.cc integrates with the following applications:
Amazon SES, Gmail, Brevo, SMTP, Mailjet


Q. What level of support does Support.cc offer?

Support.cc offers the following support options:
Knowledge Base, Chat, Phone Support, FAQs/Forum, Email/Help Desk

Support.cc product overview

Price starts from

14.99

/user

Per month

What is Support.cc?

Support.cc is used to create the best customer experiences. Our customer support and engagement solutions are powerful and customizable, allowing them to scale and meet the demands of any business. It's a simple ticketing system for keeping track of customer communication.

Key benefits of using Support.cc

1) Ticket Management - It allows you to easily view, track, update, manage and resolve user requests and IT incidents.

2) Knowledge Base - Knowledge base is a published collection of content that contains frequently asked questions, how-to guides, and troubleshooting information. It is intended to make it simple for people to find answers to their issues without having to seek assistance.

3) Helpdesk Automation - It helps you to deliver better service by automating admin tasks, such as assigning tickets to the right people and ensuring all requests are logged. It can be used to automate the ticket process and customer updates, bringing customer care to a new level, it can send customer surveys automatically to collect customer feedback to analyze the performance of your agents and provide training if necessary.

4) Advanced Reports - to gather insights to improve the customer experience. An overview of everything that is going on in the customer support team, including essential performance measures such as ticket volume, number of issues resolved, and average time to resolve a ticket You can track all of these indicators at any time and review them to receive a full and comprehensible picture of what is going on in your customer service department overall, without the need for complicated spreadsheets or time-consuming number crunching, etc.

5) Contact Management - monitors and manages contacts with clients, partners, and other important people. It helps to organize information about the contact’s profile such as contact lists, email distribution lists, publishing calendars, contact history logs, etc

6) Task Management - It helps in task planning and organization. It divides projects into smaller tasks, monitors progress, and sends alerts when deadlines are approaching or tasks are not done. It does not focus on a single activity at a time; instead, it allows you to create a list of tasks and then go through the list to measure your progress.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Phone Support
FAQs/Forum
Email/Help Desk

Training options

Webinars
Documentation
Videos
Live Online

Not sure about Support.cc? Compare it with a popular alternative

Starting from

14.99

/user

Per month

Free plan
Free trial
Pricing range

Starting from

45

/user

Per month

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

Support.cc pricing information

Value for money

5.0

/5

3

Starting from

14.99

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Support.cc features

Functionality

5.0

/5

3

Total features

32

7 categories

Most valued features by users

Reporting/Analytics
Third-Party Integrations
Access Controls/Permissions
Alerts/Notifications
Activity Dashboard
Reporting & Statistics
Workflow Management
Activity Tracking

Support.cc users reviews

Overall Rating

5.0

/5

3

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.67/10
Rating distribution

5

4

3

2

1

3

0

0

0

0

AvatarImg
AvatarImg

Rishu J.

Information Technology and Services, 10,001+ employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Review of Support.cc

Reviewed 2 years ago

It is very good

Pros

I got to know about support.cc from my business friend. I signed up for a free account and it was set up in minutes. It provides all the features like ticket management, contact management and CRM app integration for your business needs. I recommend using it for your business

Cons

Nothing to dislike. Every feature is very good and user friendly.

AvatarImg
AvatarImg

Nikhil Kumar J.

Internet, 10,001+ employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Value for money

Reviewed 2 years ago
Pros

I got to know about support.cc from linkedin. I used a free account which was very easy, It helps me with different features like ticket management, contact management and CRM app integration. I recommend using it for your business

Cons

All looks good for the price it is best in market

AR
AvatarImg

Verified reviewer

Arts and Crafts, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Helped my Business to grow

Reviewed 2 years ago
Pros

We have used the support.cc app for free for 14 Days before subscription. The features are very user friendly and helped the business to grow. We use canned messages and group management options in the app. The price is unbelievably low, 500apps offers all 50 apps for just $14.99. I strongly recommend this app for business growth

Cons

Nothing found so far, may be I’ll write after few more months usage

Common Support.cc comparisons

Related categories