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ServicePRO

Enterprise Service Desk Request Software that delivers ROI

Last updated: July 2024

ServicePRO - 2025 Pricing, Features, Reviews & Alternatives

Table of Contents

What is ServicePRO?

ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service request cycle.

ServicePRO® is available as a cloud-hosted solution as well as an on-premise installation. ServicePRO® is a cohesive, unified service desk platform providing full visibility into an organization’s operations while maintaining the security requirements of individual departments.

From support requests to departmental workflows to company-wide processes, ServicePRO® makes it easy to automate workflows. ServicePRO® streamlines business processes to improve efficiency and results; empowers end-users with self-service capabilities and optimizes service delivery.

Benefits of using ServicePRO

• Key Benefits:
1. Available both On-premise and as a cloud-based solution
2. Highly Configurable solutions utilizing the features in the software
3. Delivering Maximum Productivity and Efficiency at an optimum cost.
4. Rich feature set, Low Price for an enterprise-scale Service Desk System
5. Most functionality at the lowest price point.

• Key Features:
1. Service Request Management via Emails (i.e.) Logging and updating of requests through emails
2. Automated emails and updates
3. Email Integration
4. Automation of request workflow, customer notifications, and SLA management through Business Rules
5. Ability to configure ITIL Workflows
6. Service Catalogs
7. Configurable service request categories
8. Parent-Child relation of requests, Create After Event (CAE) tasks and notifications
9. Comprehensive Tracking, Monitoring, and Reporting
10. Collaboration using Quick Messages
11. Knowledge Management
12. Templated responses (canned responses)
13. Use Identity Management / Authentication (Active Directory, ADFS, AAD, ServicePRO)
14. Active Directory Integration for user import and authentication
15. Network Discovery and Asset Management
16. Built-In Reports, Custom Reports, Queries, Charts, and Dashboards
17. Role-based User Access Permissions
18. Self-Service Portal (ServicePRO Web) that has/facilitates:
o Customization for branding (Logo, theme etc.,)
o Submitting requests using efficient Service Catalogs
o Look up for Knowledge Base articles
o Reviewing requests status
o Rating / Survey for closed requests.
o Supported in both desktop and mobile browsers
o Artificial Intelligence-powered Virtual Assistant / Chatbot that can be placed in the Self Service Portal or in the corporate website.
19. Support Rep specific portal (ServicePRO Web) with request management functions that can be used from all desktop and mobile browsers [also, available as a mobile app in Google Play Store]
20. Application Programming interfaces (API) and Software Development Kit (SDK)

Starting from

No pricing info

Alternatives with better value for money

ServicePRO's key features

Most critical features, based on insights from ServicePRO users:

Alerts/Notifications

4.3

(3)

Real-Time Notifications

4.5

(2)

Alerts/Escalation

4.7

(3)

Email Management

2.0

(2)

Workflow Management

0.0

(0)

All ServicePRO features

Features rating:

4.6

(7)

Reminders

5.0

(1)

Document Management

4.0

(1)

Secure Data Storage

4.5

(2)

Prioritization

4.0

(1)

Help Desk Management

5.0

(1)

Performance Metrics

4.0

(1)

Support Ticket Management

5.0

(2)

Access Controls/Permissions

4.0

(1)

Activity Dashboard

4.0

(1)

Task Scheduling

4.5

(2)

Third-Party Integrations

5.0

(1)

Recurring Issues

(0)

Real-Time Reporting

(0)

Project Management

(0)

Progress Tracking

(0)

Productivity Tools

(0)

IT Asset Management

(0)

Problem Management

(0)

Knowledge Base Management

(0)

Notes Management

(0)

Multi-Channel Communication

4.0

(1)

Knowledge Management

(0)

Monitoring

(0)

Macros/Templated Responses

(0)

Widgets

(0)

Team Collaboration

(0)

Task Management

4.0

(1)

Surveys & Feedback

(0)

Support Ticket Tracking

(0)

Single Sign On

(0)

Service Request Management

(0)

Service Level Agreement (SLA) Management

(0)

Service History

(0)

Service Catalog

(0)

Self Service Portal

(0)

Search/Filter

(0)

Scheduled/Automated Reports

(0)

Rules-Based Workflow

(0)

Role-Based Permissions

(0)

Reporting/Analytics

(0)

Reporting & Statistics

(0)

Customizable Branding

(0)

Customer Support

(0)

Customer History

(0)

Configurable Workflow

(0)

Commenting/Notes

(0)

Collaboration Tools

(0)

Chat/Messaging

(0)

Change Management

(0)

Calendar Management

5.0

(1)

Business Process Automation

(0)

Automated Routing

(0)

Assignment Management

(0)

Asset Tracking

(0)

Asset Lifecycle Management

(0)

Approval Process Control

(0)

API

(0)

Analytics

(0)

Activity Tracking

(0)

Issue Tracking

(0)

Issue Scheduling

(0)

Issue Management

(0)

Issue Auditing

(0)

Inventory Management

(0)

Interaction Tracking

(0)

Incident Management

(0)

File Sharing

5.0

(1)

Email Templates

(0)

Drag & Drop

(0)

Document Storage

3.0

(1)

Data Import/Export

5.0

(1)

Dashboard Creation

(0)

Dashboard

(0)

Customizable Templates

(0)

Customizable Reports

(0)

Customizable Forms

(0)

Customizable Fields

(0)

ServicePRO alternatives

ServicePRO

4.4

(7)

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.5

Customer Support

4.3

SysAid

4.5

(480)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.5

Customer Support

4.5

Zoho Projects

4.5

(760)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.4

Value for Money

4.4

Customer Support

4.2

Freshdesk

4.5

(3.3K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.3

Value for Money

4.4

Customer Support

4.5

ServicePRO pricing

Value for money:

4.5

Starting from

No pricing info

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

ServicePRO integrations (5)

Integrations rated by users

We looked through 7 user reviews, to identify which products are mentioned as ServicePRO integrations, and what is the users perception.

Purplepass Ticketing

Integration rating: 4.0 (1)

Other top integrations

Jira

Swell

Azure Active Directory

Rezolve AI

ServicePRO support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

Knowledge Base

Phone Support

FAQs/Forum

Training options

In Person

Documentation

Live Online

Webinars

ServicePRO reviews

Overall rating

4.4

Positive reviews

100

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.29/10

Rating distribution

Read all reviews

ServicePRO FAQs

Q. What type of pricing plans does ServicePRO offer?

ServicePRO has the following pricing plans:
Pricing model: Subscription
Free Trial: Available

These products have better value for money

Q. Who are the typical users of ServicePRO?

ServicePRO has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business

Q. What languages does ServicePRO support?

ServicePRO supports the following languages:
English, French, German, Slovenian, Spanish

Q. Does ServicePRO offer an API?

Yes, ServicePRO has an API available for use.

Q. What other apps does ServicePRO integrate with?

ServicePRO integrates with the following applications:
Jira, Azure Active Directory, Rezolve AI

Q. What level of support does ServicePRO offer?

ServicePRO offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, FAQs/Forum

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