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Top Rated Service Desk Software with Mid size business - Page 6

Last updated: October 2026

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162 software options

Electric AI logo

IT management software for managed software providers (MSP)

Electric is an IT management software designed to help businesses monitor network security and manage applications, operating systems, databases, and more. It allows IT teams to automate provisioning and de-provisioning of devices, monitor network inventories, launch upgrades, and review policies.

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Track-It! logo

Help desk and asset management

Track-It! is a help desk software and asset management application designed to help small to medium sized companies automate and streamline their Help Desk and Asset Management operations. . Track-It! integrates with key areas of your business model so you can manage multiple business operations and support processes all at once from the one centralized system.

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Autotask PSA logo

IT Business Management Software Platform

Autotask PSA is an intelligent IT business management platform providing a singular view across the entire business (services, internal operations, customers, and prospects) to improve efficiency, accountability, insight, and profitability.

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Bitrix24 logo

Cloud & on-premises workspace for all business sizes

Bitrix24 #1 FREE service desk (helpdesk) solution. Used by 12 million companies. Cloud, mobile, open source editions.

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Kaseya VSA logo

IT systems management software for internal IT and MSPs

Kaseya VSA is a cloud-based Remote Monitoring and Management (RMM) software built for IT professionals. It allows users to monitor, manage, and secure any endpoint from anywhere. Kaseya VSA offers automated IT solutions with comprehensive monitoring and alerting capabilities, automated patch management, auto-remediation of routine IT issues, asset and inventory management, and remote access and control for troubleshooting.

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ConnectWise PSA logo

PSA tool designed for as-a-service businesses

ConnectWise PSA (formerly ConnectWise Manage) is a business management platform designed to run technology solution business, connecting everything to allow for superior service delivery, know businesses better, discover full-visibility billing, and handle handoffs without hiccups.

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SoftDesk logo

AI-powered help desk for chat and email support

SoftDesk is an AI-powered customer support platform that provides chat and email help desk capabilities. The software features an AI agent that operates continuously, knowledge training through URLs, PDFs, and text documents, human takeover functionality for manual intervention, and a unified inbox for managing both chat and email channels with smart routing.

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SP Employee Hub logo

Service desk solution

SP Employee Hub is a comprehensive self-service portal on Microsoft 365. Built with SharePoint and Teams, it centralizes employee engagement, HR services, and internal communication—connecting your workforce to the tools, info, and resources they need.

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Jack Project logo

Project management solution

Jack Project is a software solution for task management, communication, collaboration, knowledge management, and document management. It provides features for managing tasks, projects, documents, and knowledge in one application across departments and company boundaries.

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Tempo Timesheets logo

Software for managing time tracking in Jira.

Timesheets by Tempo is a time tracking software in Jira which enables teams to track time online, and collect reliable data for reporting, invoicing, accounting, and more. The app gives users the flexibility to track time on-the-go via iOS and Android smartphone devices.

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OpenText ZENworks Service Desk logo

Cloud-based service desk platform

ZENworks Service Desk is a comprehensive IT service management solution that streamlines and automates IT service operations. It is designed to help IT organizations deliver high-quality services to their users while reducing the overall cost of service delivery. With ZENworks Service Desk, users can easily submit and track their service requests, while IT teams can manage and prioritize incidents, problems, and changes.

Read more about OpenText ZENworks Service Desk

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EcoShip logo

AI powered Multi-Carrier shipping platform

EcoShip is an intelligent platform for ecommerce brands to compare carrier rates, create labels, and manage shipments from a single dashboard.

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Ellevo Next logo

Your next B2B customer service software

Ellevo Next is a dynamic and fast growing SaaS for backoffices, shared services centers and service desks that is engineered for B2B companies.

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i-net HelpDesk logo

Streamline Support with Intelligent Ticketing

i-net HelpDesk supports a central service desk with tickets, configurable forms, and automated workflows. A knowledge base enables self-service, while linked assets provide context for requests. Dashboards and reporting help teams review workload and service performance.

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Opsore IT Service Manager logo

ITIL 4-aligned cloud ITSM for growing IT teams

Opsore's service desk lets agents log, prioritize, and resolve tickets from one queue, with automated routing, SLA tracking, a knowl...

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DeskDay logo

Conversational service automation for MSPs

DeskDay is a conversational service automation platform for MSPs that delivers chat-based ticketing, project management, timesheets, billing, quality assurance, IT support, and reporting features to optimize customer service, operations, and profitability.

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EV Self Help logo

Knowledge management and employee self-service platform

EV Self Help is a knowledge management software designed to help healthcare, insurance, manufacturing, and other sectors capture and deliver guided knowledge experiences among employees and customers to resolve issues through self-help.

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TIKTING logo

TIKTING® Help Desk & Change Management System

SaaS or On-Premises Deployment
Auto Ticket Creation & Assignment
Categories, Sub-Cat, Levels & Tags
Priority, Levels and SLA
Advanced Search Filters
Fully Customizable
Predefined Search filters
Email Templates
Automate scenarios

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T-HelpDesk logo

Advanced ticketing system

T-HelpDesk offers functionalities of a service desk, helpdesk, IT ticketing, and asset management in a single environment.

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