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ProLaw Pricing, Features, Reviews and Alternatives
ProLaw FAQs
ProLaw product overview
What is ProLaw?
Built on the Microsoft .Net framework, ProLaw is a law firm management solution that integrates with Microsoft Word, Excel, and Outlook to organize information flow and streamline legal operations. Designed for mid-size firms, government offices, and corporate organizations, ProLaw connects four key areas of business operations, business development, risk management, financial management, and matter management, into one solution. Key features include case and matter management, client and contact management tools, rule-based docketing and calendaring, risk and compliance tools, a centralized document system, document assembly, time and expense management, and more.
Key benefits of using ProLaw
• Streamline and simplify practice management with tools to manage end-to-end matter lifecycle.
• Use firm-wide reporting to gain instant access to key metrics.
• Staff members can login in from anywhere and manage all aspects of any firm with a client login and mobile functionality.
Typical customers
Platforms supported
Support options
Training options
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Starting from
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Starting from
39
/user
Per month
ProLaw pricing information
Value for money
3.5
/5
45
Starting from
No pricing info
Pricing options
Value for money contenders
ProLaw features
Functionality
3.7
/5
45
Total features
31
4 categories
Most valued features by users
Functionality contenders
ProLaw users reviews
Overall Rating
3.7
/5
45
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.49/10
14
15
9
2
5
Overall rating contenders
Amy L.
Law Practice, 1-10 employees
Used daily for 2+ years
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I have used Prolaw for over 20 years. In the beginning (pre-West), it was the most amazing product on the market with the most amazing customer service, for small to mid-sized firms. West ruined that. I have nothing against West generally. I just have over 20 years of first-hand knowledge of how West negatively affecting this otherwise amazing product.
Everything. Prolaw does it all. The accounting function is the best I have seen, better than QBs, CosmoLex, etc. The front office functionality is so robust I wouldn't even know where to start. You own it the software license which is a huge advantage to monthly subscriptions. You don't have to upgrade if you don't want to, no monthly fees, I stopped paying the annual fee after a few years because it wasn't worth it. Just pay the upgrade fee if and when you ever need to upgrade.
Since purchased by West a while ago, the customer service has become non-existent, in all honesty it is a detraction. Your IT people will have to train West's IT people. They will likely sell you the wrong version initially, etc. If you are a new user, a migrating user, just expect to have lots of headaches in the beginning. But once you master the software, it is worth it!
Darrington B.
Law Practice, 51-200 employees
Used daily for 2+ years
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We need a unified platform for all data entry and consumption that understands the legal business. ProLaw does that well. It allows us to maintain a high standard of data integrity, provide a large degree of automation, and develop solutions on top of a central "hub" that everyone understands. The vision is great, the implementation is not so great. The people are great, the company is not so great. If you have good IT support, It's great. If not, well...
Centralized data management is very powerful. No other solution provides CMS, DMS, Document Assembly, Calendaring, Routing, Cost Management, Accounting, Billing/Collections, and Groupware Integration all in one platform. ProLaw allows us to have all front office and back office work in one system. Reducing the need for duplication of effort, and reducing the possible errors caused by that effort....
ProLaw is clearly under-resourced, Implementation is buggy and upgrades are a nightmare. While individual Customer service is fantastic, there is a lack of modern support such as self service installers, 64-bit applications, and proper quality assurance. ProLaw can be slow, clunky, and just feels out of date. Controls have no real business validation, As one attorney said, "It looks like something...
Michael B.
Government Administration, 11-50 employees
Used other for 2+ years
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Very poor system for tracking address/contact changes over time. The ease of data entry sometimes makes it too easy to inadvertently overtype. Bizarre Contacts display system of First Middle Last, without an option for Last, First Middle, even as Matters display only by Last, First Middle. Building search queries requires significant technical knowledge and cannot be done by even seasoned users. Interface is not intuitive. Some symbols are used for multiple functions.
Documents can be displayed in a number of organizational ways as fits the user's preference/needs.
Getting those documents tagged and into Prolaw is a nightmare. Previous "Profiling" function allowed for filing an email attachment only. That's gone. Now you either have to separate the attachment from the email or click through the email to get to the attachment once it is in Prolaw. Previous "Profiling" function allowed user to easily switch and mix between keyboard and mouse driven-commands....
Cy N.
Law Practice, 51-200 employees
Used daily for 2+ years
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Overall its been pretty solid. We can get the job done and we manage to get through the issues when they come up.
Overall Prolaw is a nice piece of software. There are very few packages out there that integrate front office and back office. Particularly for accounting. Its a one-stop shop for us.
There are two overwhelming issues that have been a thorn in our side throughout the years we have owned the software. The first issue being the lack of quality customer service and second, a clunky soviet era interface that never seems to have evolved. I say this with the understanding that there have been substantial improvements on the backend over the years. I can appreciate this as a systems guy,...
Johnston C.
Legal Services, 51-200 employees
Used daily for 2+ years
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1) Easy to use and understand the flow of data (but see con #1) 2) General customer support has good turn around times (but see con #4) 3) Ability to write your own MSSRS reports (if you know SQL programming language! NOT easy to learn)
I should pre-phrase this by saying that we are on an older version of ProLaw. 1) Regularly has hiccups where we have to shut it down and reopen it to make it work properly - for simple things like invoice postings. (May be fixed on newer version) 2) Has problems that can't be fixed so we have to come up with some workaround such as comparison reports and then from those results making manual journal...
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