ProLaw Pricing, Features, Reviews & Comparison of Alternatives

ProLaw

Legal business management solution

3.65/5 (40 reviews)

ProLaw overview

What is ProLaw?

Built on the Microsoft .Net framework, ProLaw is a law firm management solution that integrates with Microsoft Word, Excel, and Outlook to organize information flow and streamline legal operations. Designed for mid-size firms, government offices, and corporate organizations, ProLaw connects four key areas of business operations, business development, risk management, financial management, and matter management, into one solution. Key features include case and matter management, client and contact management tools, rule-based docketing and calendaring, risk and compliance tools, a centralized document system, document assembly, time and expense management, and more.

ProLaw allows legal professionals to manage client and matter information throughout the case lifecycle with robust matters management capabilities. Legal professionals can capture time for daily activities and re-coup client-related expenses. ProLaw can streamline the billing process with reporting capabilities, advanced transaction processing, configurable rates, and traditional and alternative fee arrangements.

To manage business development activities, ProLaw provides the tools to maintain an up-to-date database of clients, prospects, and relationships. Contact information can be added to ProLaw's internal database by using Outlook integration to map all existing Outlook contacts to ProLaw. For risk management, professionals can identify and manage potential conflicts before work begins. ProLaw safeguards all legal documents and makes sure that every document is compliant, to reduce any potential risks. With one-touch access, professionals can use ProLaw anywhere, anytime from any mobile device.
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Pricing

Pricing options
Subscription
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
ProLaw screenshot: ProLaw management dashboardProLaw screenshot: ProLaw Remote accessProLaw screenshot: ProLaw Microsoft Outlook integrationProLaw screenshot: ProLaw user dashboard

ProLaw reviews

Value for money
Features
Ease of use
Customer support
  3.4
  3.7
  3.3
  3.4
Amy Lanners

I've used Prolaw since '99

Used daily for 2+ years
Reviewed 2020-08-08
Review Source: Software Advice

I have used Prolaw for over 20 years. In the beginning (pre-West), it was the most amazing product on the market with the most amazing customer service, for small to mid-sized firms. West ruined that. I have nothing against West generally. I just have over 20 years of first-hand knowledge of how West negatively affecting this otherwise amazing product.

Pros
Everything. Prolaw does it all. The accounting function is the best I have seen, better than QBs, CosmoLex, etc. The front office functionality is so robust I wouldn't even know where to start. You own it the software license which is a huge advantage to monthly subscriptions. You don't have to upgrade if you don't want to, no monthly fees, I stopped paying the annual fee after a few years because it wasn't worth it. Just pay the upgrade fee if and when you ever need to upgrade.

Cons
Since purchased by West a while ago, the customer service has become non-existent, in all honesty it is a detraction. Your IT people will have to train West's IT people. They will likely sell you the wrong version initially, etc. If you are a new user, a migrating user, just expect to have lots of headaches in the beginning. But once you master the software, it is worth it!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Darrington Bevins

Great vision for a converged legal platform, but clearly under-resourced

Used daily for 2+ years
Reviewed 2019-11-22
Review Source: Capterra

We need a unified platform for all data entry and consumption that understands the legal business. ProLaw does that well. It allows us to maintain a high standard of data integrity, provide a large degree of automation, and develop solutions on top of a central "hub" that everyone understands. The vision is great, the implementation is not so great. The people are great, the company is not so great. If you have good IT support, It's great. If not, well...

Pros
Centralized data management is very powerful. No other solution provides CMS, DMS, Document Assembly, Calendaring, Routing, Cost Management, Accounting, Billing/Collections, and Groupware Integration all in one platform. ProLaw allows us to have all front office and back office work in one system. Reducing the need for duplication of effort, and reducing the possible errors caused by that effort. ProLaw is that it gives us the choice to remain on-premises (or in private cloud) meaning we maintain 100% control over our clients data. Are not held hostage by all the problems inherent with software-as-a-service solutions. Importantly, ProLaw leverages a modern and accessible technology stack. That is very important for customization and integration. I can do what I need, When I need it, and I am not stuck relying on a proprietary support structure to get results. Importantly, ProLaw leverages a modern and accessible technology stack. That is very important for customization and integration. I can do what I need, When I need it, and I am not stuck relying on a proprietary support structure to get results. The Staff at ProLaw is friendly and helpful. They share an enthusiasm for the vision and work hard to deliver the best product possible. They always go out of their way to help achieve customer goals.

Cons
ProLaw is clearly under-resourced, Implementation is buggy and upgrades are a nightmare. While individual Customer service is fantastic, there is a lack of modern support such as self service installers, 64-bit applications, and proper quality assurance. ProLaw can be slow, clunky, and just feels out of date. Controls have no real business validation, As one attorney said, "It looks like something we worked on in collage", referring to the events tree and the clunky custom tabs. There is a real problem with policy over practice at ProLaw. Any deviation from Standard Operating Procedure is a nightmare. this causes almost every interaction to begin on the wrong foot, and long complicated interactions to be a nightmare for all parties involved. There is clearly problem with leadership which causes a strict adherence to an ineffective set of policies. Off-shore outsourcing of Professional Services.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

All in one gets the job done

Used daily for 2+ years
Reviewed 2019-11-22
Review Source: Capterra

We remain with ProLaw because it is highly customizable and offers the best value for a firm our size. We continue to exploit every feature it offers, sometimes even beyond that for which it was designed.

Pros
The best feature of ProLaw is only having to learn one program. We use it for our document management, case management and deadline management. That translates into a time savings and shorter learning curve for new hires since we are only training on one piece of software.

Cons
It is buggy, you have to live with the bugs for years until you can determine that the newest release of the product has been thoroughly vetted before adopting it to solve old issues. When updates come out there are invariably new bugs introduced.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Allison Sousae

all encompassing - server based Prolaw - purchased in 2003 for $10,000

Used daily for 2+ years
Reviewed 2020-06-17
Review Source: Capterra

I loved it - it is difficult to use - but it is highly data driven and every penny of the accounting is at your fingertips. No QB needed.

Pros
this is the only system with full accounting at the time it was purchased circa 2003, at the time - that was a big deal. The system was purchased out right and lived on the server.

Cons
it was server based - so nobody could login remotely without VPN- that is a silly inconvenience at this point in 2020

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kate Weston

Haven't found anything better

Used daily for 2+ years
Reviewed 2020-01-17
Review Source: Capterra

We haven't found a better solution for our law firm needs, although we always look at new options.

Pros
Prolaw is the gold standard for law firm management and document generation. The front end is user friendly and easy to navigate.

Cons
The back end is a little tricky. Setting up the document generators is difficult and not always easy to edit. It also times out a lot and loses connection.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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ProLaw pricing

Pricing options
Subscription
View Pricing Plans

Please contact ProLaw directly for pricing information

ProLaw features

Billing & Invoicing
Calendar Management
Case Management
Client Management
Document Management
Invoice Management

API (54 other apps)
Activity Dashboard (70 other apps)
Automatic Notifications (49 other apps)
Client Portal (49 other apps)
Collaboration Tools (44 other apps)
Contact Management (50 other apps)
Document Storage (69 other apps)
Expense Tracking (44 other apps)
Reminders (52 other apps)
Reporting & Statistics (64 other apps)
Search Functionality (71 other apps)
Task Management (67 other apps)
Third Party Integration (55 other apps)
Workflow Management (54 other apps)

Additional information for ProLaw

Key features of ProLaw

  • Client Database
  • Conflict Management
  • Conflicts Management
  • Contingency Analysis and Disposition
  • Cost Recovery
  • Docketing
  • Document Assembly
  • Email Management
  • Matters Management
  • Microsoft Intergration
  • Records Management
  • Risk Management
  • Time and Expense Management
  • Transaction Posting
View All Features

Benefits

• Combine case management, time tracking, billing, and accounting into one comprehensive solution.

• Streamline and simplify practice management with tools to manage end-to-end matter lifecycle.

• Use firm-wide reporting to gain instant access to key metrics.

• Staff members can login in from anywhere and manage all aspects of any firm with a client login and mobile functionality.