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Legal business management solution

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ProLaw Pricing, Features, Reviews and Alternatives

ProLaw FAQs

Q. What type of pricing plans does ProLaw offer?

ProLaw has the following pricing plans:
Pricing model: One Time License
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of ProLaw?

ProLaw has the following typical customers:
Freelancers, Public Administrations, Small Business


Q. What languages does ProLaw support?

ProLaw supports the following languages:
English


Q. Does ProLaw support mobile devices?

ProLaw supports the following devices:
Android, iPad, iPhone


Q. Does ProLaw offer an API?

No, ProLaw does not have an API available.


Q. What other apps does ProLaw integrate with?

ProLaw integrates with the following applications:
Microsoft Outlook, Microsoft Word, Microsoft Excel


Q. What level of support does ProLaw offer?

ProLaw offers the following support options:
Knowledge Base, Chat, Phone Support

ProLaw product overview

What is ProLaw?

Built on the Microsoft .Net framework, ProLaw is a law firm management solution that integrates with Microsoft Word, Excel, and Outlook to organize information flow and streamline legal operations. Designed for mid-size firms, government offices, and corporate organizations, ProLaw connects four key areas of business operations, business development, risk management, financial management, and matter management, into one solution. Key features include case and matter management, client and contact management tools, rule-based docketing and calendaring, risk and compliance tools, a centralized document system, document assembly, time and expense management, and more.

Key benefits of using ProLaw

• Combine case management, time tracking, billing, and accounting into one comprehensive solution.

• Streamline and simplify practice management with tools to manage end-to-end matter lifecycle.

• Use firm-wide reporting to gain instant access to key metrics.

• Staff members can login in from anywhere and manage all aspects of any firm with a client login and mobile functionality.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Phone Support

Training options

Videos
In Person
Live Online
Webinars
Documentation

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Starting from

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Why am I seeing this?

ProLaw pricing information

Value for money

3.4

/5

46

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

ProLaw features

Functionality

3.6

/5

46

Total features

31

4 categories

Most valued features by users

Document Management
Access Controls/Permissions
Alerts/Notifications
Task Management
Case Management
Calendar Management
Client Management
Billing & Invoicing

ProLaw users reviews

Overall Rating

3.7

/5

46

Positive reviews

63

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.49/10
Rating distribution

5

4

3

2

1

14

15

9

3

5

Pros
I have used Prolaw for over 20 years. In the beginning (pre-West), it was the most amazing product on the market with the most amazing customer service, for small to mid-sized firms.
Easy to use and functionality is superb. The interface is easy to read, making it easy to use.
I like that the addresses and CMS were easily used to mail merge and to do newsletters. The invoicing was also super easy to use and you are able to capture billable time easily.
Cons
Customer Support sometimes doesn't know how to fix problem, so it's a try this, try that scenario which is time consuming and annoying. Sometimes it fixes the problem, sometimes it doesn't.
VERY time-consuming and frustratingly inefficient. Lord, strike me with a nasty case of pimples if I EVER complain about I-Manage again.
Overall software is an utter shambles of committee designed modules that integrate poorly, bugs and errors are numerous and fixes take forever.
AL
AvatarImg

Amy L.

Law Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

I've used Prolaw since '99

Reviewed 4 years ago

I have used Prolaw for over 20 years. In the beginning (pre-West), it was the most amazing product on the market with the most amazing customer service, for small to mid-sized firms. West ruined that. I have nothing against West generally. I just have over 20 years of first-hand knowledge of how West negatively affecting this otherwise amazing product.

Pros

Everything. Prolaw does it all. The accounting function is the best I have seen, better than QBs, CosmoLex, etc. The front office functionality is so robust I wouldn't even know where to start. You own it the software license which is a huge advantage to monthly subscriptions. You don't have to upgrade if you don't want to, no monthly fees, I stopped paying the annual fee after a few years because it wasn't worth it. Just pay the upgrade fee if and when you ever need to upgrade.

Cons

Since purchased by West a while ago, the customer service has become non-existent, in all honesty it is a detraction. Your IT people will have to train West's IT people. They will likely sell you the wrong version initially, etc. If you are a new user, a migrating user, just expect to have lots of headaches in the beginning. But once you master the software, it is worth it!

DB
AvatarImg

Darrington B.

Law Practice, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great vision for a converged legal platform, but clearly under-resourced

Reviewed 5 years ago

We need a unified platform for all data entry and consumption that understands the legal business. ProLaw does that well. It allows us to maintain a high standard of data integrity, provide a large degree of automation, and develop solutions on top of a central "hub" that everyone understands. The vision is great, the implementation is not so great. The people are great, the company is not so great. If you have good IT support, It's great. If not, well...

Pros

Centralized data management is very powerful. No other solution provides CMS, DMS, Document Assembly, Calendaring, Routing, Cost Management, Accounting, Billing/Collections, and Groupware Integration all in one platform. ProLaw allows us to have all front office and back office work in one system. Reducing the need for duplication of effort, and reducing the possible errors caused by that effort....

Cons

ProLaw is clearly under-resourced, Implementation is buggy and upgrades are a nightmare. While individual Customer service is fantastic, there is a lack of modern support such as self service installers, 64-bit applications, and proper quality assurance. ProLaw can be slow, clunky, and just feels out of date. Controls have no real business validation, As one attorney said, "It looks like something...

MB
AvatarImg

Michael B.

Government Administration, 11-50 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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2017 Downgrade is apalling

Reviewed 6 years ago

Very poor system for tracking address/contact changes over time. The ease of data entry sometimes makes it too easy to inadvertently overtype. Bizarre Contacts display system of First Middle Last, without an option for Last, First Middle, even as Matters display only by Last, First Middle. Building search queries requires significant technical knowledge and cannot be done by even seasoned users. Interface is not intuitive. Some symbols are used for multiple functions.

Pros

Documents can be displayed in a number of organizational ways as fits the user's preference/needs.

Cons

Getting those documents tagged and into Prolaw is a nightmare. Previous "Profiling" function allowed for filing an email attachment only. That's gone. Now you either have to separate the attachment from the email or click through the email to get to the attachment once it is in Prolaw. Previous "Profiling" function allowed user to easily switch and mix between keyboard and mouse driven-commands....

CN
AvatarImg

Cy N.

Law Practice, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Opinions on Prolaw

Reviewed 5 years ago

Overall its been pretty solid. We can get the job done and we manage to get through the issues when they come up.

Pros

Overall Prolaw is a nice piece of software. There are very few packages out there that integrate front office and back office. Particularly for accounting. Its a one-stop shop for us.

Cons

There are two overwhelming issues that have been a thorn in our side throughout the years we have owned the software. The first issue being the lack of quality customer service and second, a clunky soviet era interface that never seems to have evolved. I say this with the understanding that there have been substantial improvements on the backend over the years. I can appreciate this as a systems guy,...

JC
AvatarImg

Johnston C.

Legal Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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No software is perfect, but there are a few things with ProLaw that should be addressed more quickly

Reviewed 5 years ago
Pros

1) Easy to use and understand the flow of data (but see con #1) 2) General customer support has good turn around times (but see con #4) 3) Ability to write your own MSSRS reports (if you know SQL programming language! NOT easy to learn)

Cons

I should pre-phrase this by saying that we are on an older version of ProLaw. 1) Regularly has hiccups where we have to shut it down and reopen it to make it work properly - for simple things like invoice postings. (May be fixed on newer version) 2) Has problems that can't be fixed so we have to come up with some workaround such as comparison reports and then from those results making manual journal...

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