WaiverFile Reviews

I started the process of looking into improving my process around waivers. I put all my specific requirements and send them over 4 different vendors. 75% responded and for some reason, I like the answer from the owner of the company. I start the process to get the free trial to start looking into the product to make sure it was going to work for us. Remember that all companies are different and a single solution can't fit all business. Few emails later and a phone call allows us to get the solution that fits. 10 days later I was able to launch it.

At first, I realized they do not have an app for Droid or iPhone but realized quickly this is an advantage as any customer can use their own phone to sign the waiver. No need for an app.

Thanks for the review, Laurent! We're so happy to hear that WaiverFile is working well for you. We're also working on iOS and Android apps in which will allow for kiosk signing to continue if internet is lost, but as you say, signing works anywhere with no need for an app. Thanks again for taking the time to review!

1. It is so easy to use. Just being able to play around and learn how to input different waivers myself was extremely handy because we are adding more waivers into our account each season. If I ever needed help or changes, it was done almost immediately! 2. The fact that group leaders can log in and view who has completed a waiver for their group is a game changer when we are dealing with hundreds of required forms a day. 3. Their customer service!!!

Nothing because any issue I may have had was taken care of so quickly by their amazing customer service.

Thanks so much for your review, Taryn! We're delighted that everything is working out so well for you!

It is very easy to look up people to verify if they have signed a waiver for us this year. The features are easy to use. The customization is very helpful. The pricing is better than what I have explored through other sites.

I haven't found any as of yet. It has been a little over a month.

Thank you so much for taking the time to review us! We're delighted to hear that it's been working well for you!

Able to use from the iPad when out and about at programs.

All the info you have to input. With the paper version of DSUSA waiver it only requires name, signature & date. With the waiver file they have to input name, signature date, address & email. Don’t like that the media & liability waiver are 2 forms & you have to enter same info again.

Thanks for your review, Jennifer! Regarding the specifics with that form, DSUSA specified that they wanted the two forms to be separate. I'll reach out to them to see if they would allow us to combine them, and/or make any of the extra fields optional. (Our software supports that, it's just the way it was decided to configure it). There's also an option to make it jump immediately to the second form...

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I love how easy WaiverFile is to implement and use. Their customer service has been incredible and very responsive every step of the way. [SENSITIVE CONTENT HIDDEN] is the best!

QR code scanning options could be better, but I think they are already working on an app where we could do this through our mobile phones. I wish they had an Android app as well so we could collect waivers offline on tablets besides iPads.

Thanks so much for the review! Our app actually does work on Android too, so you can use other brands of tablets for signing. And yes, we are working on the QR code entry feature too so that will be available soon, also for both iOS and Android. Stay tuned!

I like its flexibility, dashboard and the way it handles events. They are very responsive to improvement suggestions that we make and are quick to implement them. Until I started using WaiverFile, every other system I considered always involved some sort of compromise. With WaiverFile, I have what I exactly need.

I have no cons. Honest. This is one of the best experiences I have had with a software provider.

Thanks James! I¿m so happy to hear that you¿re satisfied with our service!

The staff at WaiverFile are fantastic! If I ever run in to a problem, have a suggestion or have any questions about a service, I usually hear back from executive within minutes AND have a result within minutes! The staff truly care about the customer experience.

I love everything about WaiverFile. However, as an Active Campaign user, I am patiently awaiting the release of Active Campaign integration!

Thanks so much for taking the time to share your feedback, Lesia! We're delighted to hear that you're happy with our service! We will keep you posted on that integration and hopefully have it in place soon. Thanks!

Waiverfile is very customizable and easy to use - and if there is anything you can't do, their customer service is amazing. They are very quick to respond, listen to your questions/concerns, and provide fixes immediately. Always helpful, always timely. It makes it worth using Waiverfile just knowing there is an actual human there to help when needed.

Some things I cannot change/update on my own, but the customer service is very fast and always takes care of things.

Thanks for your review, Winnie! We'll be working to add more customizability this year so stay tuned for that. In the meantime we're always here to help. Many thanks for taking the time to review!

Easy to use Customer service/ tech support Customizable Affordable Fits my business needs

No cons so far. Been using it for a couple of years now.

Thanks for taking the time to submit a review! We appreciate it!

Customer services is beyond!!!! When you have softwares like this and need help, you don't want to wait forever as this can refrain your company from working. Not this company! [SENSITIVE CONTENT HIDDEN] has been a huge help each time and providing detailed information. Not to mention how fast of a responses you get. I really appreciate that!! Also, the price is great for the quality of service and they keep update with more features. I'm so happy I found this software!

I'm sure these will be addressed in time and not a big deal but putting it out there. My forms has 10 or more "initial here" would be nice if one initial and can be applied if they want on all fields so to save them time. Plus if it can be displayed smaller in size once they sign.

Thanks so much for your review! We're glad to hear things are working so well. We do have a feature to repeat those initials, it looks like it's just turned off in your account. We'll go ahead and enable it for you. Thanks again!

Easy for customers to use. Easy for me to customize. Excellent reports.

There is nothing about this software that I don't like.

Thanks so much for your review!

I like the versatility of waiverfile and how I’m able to have different waiver forms available. It’s easy to use. I don’t have to store endless papers since it’s easily stored online. It’s convenient for all business types, small and large scale. I have a small scale business, so I like how I was able to start with the smaller scale option and upgrade when I needed to. I’ve been using waiverfile for more than one year and I’m satisfied with the software :)

Sometimes it’s a hassle to login, but other that I haven’t had any major issues.

Thanks so much for the review Shannon! To make logins easier, if you're in a secure location you can use the remember-me feature. You can also reset your password easier to remember (feel free to change it if you're still using one of those randomly generated ones!) Feel free to contact us if you have any other concerns. Thanks again for taking the time to leave us a review!

Customer support is almost immediate and efficient. They have been eager to answer questions or resolve problems. One weekend we accidentally locked ourselves out of the admin screen and they resolved our issue quickly. We like the search feature for repeat customers and the ability to re-check them in.

Although we do not keep financial or medical information, the password strength requirement for repeat customers is too strong. The customers have not like this.

Thanks so much for the review Katrina! We'll likely be adding an option to allow simpler passwords for accounts that don't access sensitive info, which should help with that. It's always a balance between ease of use and maintaining a high level of security. We'll keep you posted! Thanks again!

Ease of use, and collecting data, reports are great and customer support has been on top of all of my questions.

I haven't come across anything yet that has caused me any trouble

Thanks so much for the review!

It is so much easier than dealing with paper waivers. Now we can get the waivers signed in advance, without needing a signature in pen.

I wish that I could look up if someone has filled out a waiver on the app.

Thanks for your review, Marina! We're planning to add more functionality to the app, including tools to search from there as well. Stay tuned for updates!

No pros were added to this review

No cons were added to this review

Thank you so much for the kind words! We're elated to hear how happy you are with the service!

I run a horse training business. I send my clients to the website they read and click to agree and I get an email immediately. I love it because it's reliable and easy.

I Truly don't have anything bad to say. Great experience.

Thanks so much for the review! We're delighted to hear that WaiverFile is working well for you!

This was a great solution for our task of collecting several waivers for a large campus event. We appreciated the ability to customize workflows based on our audience. Additionally, our customer support exceeded expectations. We received prompt knowledgable feedback and our contact got to know our event-specific needs and immediately became familiar with our vernacular making problem solving seamless.

Nothing- everything was very user-friendly.

Thanks so much for the review, Kristin! We're delighted to hear how happy you were with our service!

The software is simple to use and the 1 on 1 session to get things going was really helpful.

I haven't found anything that I do not like with the software.

Thank you Lisa for taking the time to provide this review! We are thrilled you're happy with our software as well as the simplicty of our process.

This application is one I chose after trying out at least 3 others. It is very easy to use and very intuitive.

I would prefer to have an APP for ipad or iphone rather than a weblink. But Kiosk Desk will work just fine

Thanks so much for your review Meyya! We're happy to hear our service is easy to use and working well for you. We're working on native apps for both Ipad and Android and will keep you posted on that. Thanks again!

Easy to use technology that allows our team to quickly and seamlessly gather release forms.

Search functionality at the event level.

Thanks for your review, Rachel! We should be adding some more event related features soon, I'll see if we can work on adding event-specific search to that as well. (I'll contact you to discuss as well). Thanks for the feedback!

Easy to use, simple process for users to complete essential forms.

I don't have any cons to list at this time.

Thanks so much for taking the time to send us a review, Jeff! We appreciate it!

The waivers were easy to set up. The reports are great after you learn what kind of reports you want to run. The customer service is next to none. Excellent.

There is a little functionality I would like to see added, but I told my team my concerns and they are considering them.

Thanks for leaving us a review Randi! We'll keep you posted as our development team works on the items we discussed. And thanks as well for taking the time to provide us feedback both here and directly!

Very easy to use with many added features.

Absolutely nothing.

Thanks so much for the review, Dave! We're delighted to hear everything is working so well for you!

Excellent functionality and ease of use. Customer service is incredible!

I have not run into any issues thus far.