Engagement Cloud vs Mailchimp Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Social presence
Facebook
Twitter


Reviews

Daphné Ross

Primeau Velo

2018-11-16

I like to design newsletter and I prefer DotMailer to MailChimp.

Pros

Software is userfriendly, I easily find everything I need with the tutorials..

Cons

I have to ask our web agency, sometimes to do integrations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Engagement Cloud Reviews
Engagement Cloud
Omnichannel customer engagement platform.
Read more
Justin Collicco

Easy to Use & Sophisticated

2016-11-21

I have worked with dotmailer for a year now. They're customer success helped me to create campaigns that improved revenue from email by 98% in 11 months. They also gave me a great discount being a nonprofit. As a marketer and not a programmer, Dotmailer has made it easy for me to create sophisticated & segmented campaigns to reach target different demographics. Any time I have a question or a problem, my customer success manager always helps me to sort it out in a timely manner.

Pros

Easy to use Great Customer Success Advanced Sophistication

Cons

Was quite a jump in price from mailchimp.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10

Recommendations to others considering Engagement Cloud

May not be for everyone. Ensure that you have a sizeable contact list or many of their automated programs might not be beneficial in regards to ROI. However, if you are a lean team and in the mid-market this is the perfect solution.

Source: Capterra
Helpful?   Yes   No
Engagement Cloud Reviews
Engagement Cloud
Omnichannel customer engagement platform.
Read more
Corey Dubeau

Great ESP for Mid-Market eCommerce

2018-08-21

It is a great platform for mid-market eCommerce companies, or even non-eCommerce companies that are looking for a more advanced feature set, such as automation, integration with platforms like Magento, Shopify, and BigCommerce. It is comparable to a Klaviyo platform.

Pros

- Robust feature set compared to SMB platforms like MailChimp or Campaign Monitor - Easy(ish) to use email template builder - Good support

Cons

- Have had more issues with deliverability than some other platforms, nothing too major though - With a more complex platform it is naturally harder to use, however that is unavoidable - There are some limitations with respect to user behaviour data storage limits

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Engagement Cloud Reviews
Engagement Cloud
Omnichannel customer engagement platform.
Read more
Ashley Gates

Lots of capabilities but customer support is awful

2018-11-27

So far dotmailer has not been any better than mailchimp. It is more expensive, so it should be better, but it has been so difficult to work with.

Pros

The segmentation is great. The emails look very professional. It is relatively easy to create your own email, but adding in dynamic content is difficult. It doesn't work well with our magento site. The set up was way more difficult than it should have been.

Cons

It doesn't work well with our magento site. The set up was way more difficult than it should have been.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Engagement Cloud Reviews
Engagement Cloud
Omnichannel customer engagement platform.
Read more