Elevatie Pricing, Features, Reviews & Comparison of Alternatives

Elevatie

Customer Review Platform

4.59/5 (41 reviews)

Elevatie overview

What is Elevatie?

Elevatie is a cloud-based reputation management platform designed to help businesses of all sizes manage customer relationships via operation analytics, competition monitoring and sentiments analysis. It includes a unified dashboard and dedicated success manager that facilitates customer interactions and provides detailed insights into feedback, business performance, analytics, marketing and social impact.

Elevatie offers a reviews platform that enables businesses to get reviews from customers through text invitations. Its key features include bulk invitations, custom templates, invitation scheduling, employee attribution view, reports tracking, monitoring, natural language processing (NLP) and net promoter scores (NPS).

Elevatie features automated review generation that gathers, refines and broadcasts comments from multiple social media channels such as Google, Yahoo and Facebook. Its dashboard includes an integrated messenger that lets users manage customer interactions, get quotes, answer queries, receive feedback and schedule appointments via conversation tracking, automatic responses, and ready-made, as well as custom templates.

Elevatie helps businesses set up a review funnel that lets customers choose from a list of platforms for single or multiple feedback. The platform also integrates with various platforms including Google, Facebook and Trustpilot to help generate, monitor and market business reputation.
elevatie.com

Pricing

Pricing options
Subscription
Free trial
 
Value for money
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Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia

Supported languages

English
Elevatie screenshot: Platform & Text Preview

Elevatie reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.4
  4.8
  4.9
Rick Briggs

Review Score Game Changer

Used daily for 1-2 years
Reviewed 2018-08-09
Review Source: Capterra

It is hard to get customers to leave reviews. They say they will but do not get around to it. Elevatie uses email and text message to allow two separate forms of communication. Because you can have the discussion of an online review/referral on the spot, it increases the likely hood of them posting while they are still engaged. It has increased our reviews by 20% in just a short time. The key is to get your team to buy into the process and then Elavatie does the rest.

Pros
Ease of use. There's an app, it's quick and easy and the customers end is also quick and easy.

Cons
Many improvements have been made. I'd like to have more information without having to move to the next page. I'm scrolling on the app or I'm looking to analyse on the desk top and switching pages is cumbersome.

Response from Elevatie


Thank you so much for this great review and feedback! We will be working to improve your experience.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Tremendous Platform

Used daily for 1-2 years
Reviewed 2018-08-09
Review Source: Capterra

Pros
The thing I like most about Elevatie is how easy it is to train people how to use it. It literally takes 5 minutes to show a colleague how to use it. From there, it takes them 20 seconds (input phone, email, name, hit send) to send an invite out. Very user friendly!

Cons
I wish we could sort the profiles of each individual colleague a little better (this is in the back-end of the system, so no effective on the customer). Instead of colleagues seeing all reviews for the company on their personal profile, it would be nice if only their reviews showed up. Then they wouldn't need to read through all the reviews to see the ones that are theirs.

Response from Elevatie


Thank you so much for this great review and feedback! We will be working to improve your experience.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Mike Halloran

Great start, needs more features

Used monthly for 6-12 months
Reviewed 2019-04-05
Review Source: Capterra

Overall, for the cost of the service, we are pleased with the service we receive.

Pros
The best thing about the software is the fact that it lets customers review our company on Facebook and Google. A lot of the other review platforms send customers to a 3rd-party site where the reviews are hosted instead of posting directly to Facebook and Google.

Cons
We feel there should be more integrations and automations to be able to trigger automated emails that send to customers after they have purchased from us. We'd also like to see more widgets for the site to display customer reviews.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Jason Storey

Review of Elevatie

Used daily for 1-2 years
Reviewed 2019-04-05
Review Source: Capterra

It was good. The company I work for has switched to another product that is similar that is just as easy to use and is similar in most respects.

Pros
It was very easy to send reviews and to log in and off each day.

Cons
That it did not show the running totals of reviews done accurately in any given month. Also it would show a leaderboard of our company for who did reviews but only top 5 and you could not expand that list.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

Excellent team at Elevatie!

Used daily for 6-12 months
Reviewed 2019-04-19
Review Source: Capterra

We've been able to capture a ton of reviews with the software for our clients. The support is really excellent and it has such an easy to see reporting system within the Elevatie software. I look forward to their next development.

Pros
I really like the maneuverability within the software as well as the capability it has across a wide spectrum of review/listing sites.

Cons
I'd love to see little "i" buttons next to some of the heading/tools, etc, that give a description or information about it. This would really help as there is so much going on within the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Elevatie pricing

Pricing options
Subscription
Free trial
 
View Pricing Plans

Contact Elevatie for pricing details.

Elevatie features

Activity Dashboard
Automatic Notifications
Campaign Management
Customizable Templates
Email Marketing Management
Engagement Analytics
Real Time Analytics
Social Media Integration

A/B Testing (208 other apps)
API (558 other apps)
Campaign Analysis (305 other apps)
Campaign Segmentation (207 other apps)
Content Management (276 other apps)
Customizable Branding (284 other apps)
Data Import/Export (263 other apps)
Drag & Drop Interface (259 other apps)
Monitoring (254 other apps)
Multi-Channel Marketing (248 other apps)
Reporting & Statistics (359 other apps)
Third Party Integration (357 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Elevatie

Key features of Elevatie

  • Automated Review Generation
  • Conversation Tracking
  • Customer Review Platform
  • Dedicated Success Manager
  • Employee Attribution View
  • Invitation Scheduling
  • Natural Language Processing
  • Negative Feedback Management
  • Net Promoter Scores
  • Ready-made Templates
  • Reputation Management
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Social Impact Analysis
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Benefits

• Elevatie allows users to send text messages that enable businesses to directly connect with customers and receive feedback.

• The platform includes automatic notifications that help businesses get instant email notifications for any negative or bad reviews.

• Elevatie’s dashboard includes an integrated messenger that enables users to interact with customers, receive texts as well as Facebook messages and assign messages to different employees.

• The platform supports multiple devices, allowing businesses to manage customer queries and brand identity via iOS and Android mobile apps.

• Elevatie features natural language processing that helps automate sentiment analysis to facilitate automatic responses to queries.