Elevatie is a cloud-based reputation management platform designed to help businesses of all sizes manage customer relationships via operation analytics, competition monitoring and sentiments analysis. It includes a unified dashboard and dedicated success manager that facilitates customer interactions and provides detailed insights into feedback, business performance, analytics, marketing and social impact.
Elevatie offers a reviews platform that enables businesses to get reviews from customers through text invitations. Its key features include bulk invitations, custom templates, invitation scheduling, employee attribution view, reports tracking, monitoring, natural language processing (NLP) and net promoter scores (NPS).
Elevatie features automated review generation that gathers, refines and broadcasts comments from multiple social media channels such as Google, Yahoo and Facebook. Its dashboard includes an integrated messenger that lets users manage customer interactions, get quotes, answer queries, receive feedback and schedule appointments via conversation tracking, automatic responses, and ready-made, as well as custom templates.
Elevatie helps businesses set up a review funnel that lets customers choose from a list of platforms for single or multiple feedback. The platform also integrates with various platforms including Google, Facebook and Trustpilot to help generate, monitor and market business reputation.