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IntouchSurvey

Collect Voice of Customer data with flexible survey software

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IntouchSurvey Pricing, Features, Reviews and Alternatives

IntouchSurvey product overview

Price starts from

199

Per month

Other

What is IntouchSurvey?

IntouchSurvey™ is a survey tool designed to help multi-location businesses across retail, hospitality, grocery, and other sectors conduct electronic surveys for market research. The application enables managers to measure customer satisfaction scores, collect audience feedback, retain existing customers, and track employee productivity.

Key benefits of using IntouchSurvey

No more user-based pricing: At Intouch, we deliver solutions that help you grow your business. Our prices are based on what you do, not how many people do it.

Build Smarter Surveys: Ensure your surveys get completed with responsive features such as skip logic that removes subsequent questions made irrelevant by data submitted by a respondent.

Easy Location Management: Easily organize your data with location-based reporting for individual stores or regions so you get the data that matters to the team members that need it.

Customizable Dashboards: Keep what matters most to you top of mind with fully customizable reports and advanced analytics to track your goals and compare performance over time.

Personalized Questions: Leverage any data point you've collected such as recent purchases or feedback previously collected to personalize survey questions to individual contacts.

Drive efficiencies with automation: IntouchSurvey is packed with automation. You can trigger workflows in real-time to drive immediate action across your locations to make up for a substandard experience.

Simple Survey Distribution: Ensure that you reach your customers wherever they are with customizable links, scannable QR codes, SMS messaging or built in email distribution.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
Phone Support
Email/Help Desk

Training options

Documentation
Videos
Live Online

IntouchSurvey pricing information

Value for money

5.0

/5

1

Starting from

199

Per month

Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

IntouchSurvey features

Functionality

5.0

/5

1

Total features

83

6 categories

Most valued features by users

Reporting/Analytics
API
Reporting & Statistics
Activity Dashboard
Third Party Integrations
Data Import/Export
Customizable Templates
Customizable Branding

Functionality contenders

IntouchSurvey users reviews

Overall Rating

5.0

/5

1

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10
Rating distribution

5

4

3

2

1

1

0

0

0

0

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great Platform for International Surveys

Reviewed 10 months ago

Within one year of using the tool, we have been able to implement seven international surveys and share actionable data within our organization. An entire team is not needed to support, we have one full-time person spending a few hours a week.

Pros

Overall UX is clean and easy to use. The functionality options, survey building and delivery customizations offer everything you need. We even use the survey QR code for China survey deployment and have seen an increase in responses.

Cons

The support team is very keen to collecting feedback on features that can be added to the roadmap. Sometimes it takes a while to get on there. Currently, the survey tool cannot send from one list a specific survey based on region/language. There is a workaround in place for a toggle language change option.

Vendor response

Thank you so much for the great review! We're so thankful to our wonderful customers like yourself, who continue to share feedback to help us make even better products! We look forward to continuing to support your team to make better and more streamlined survey programs.

IntouchSurvey FAQs and common questions

Q. What type of pricing plans does IntouchSurvey offer?

IntouchSurvey has the following pricing plans:
Starting from: $199.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of IntouchSurvey?

IntouchSurvey has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does IntouchSurvey support?

IntouchSurvey supports the following languages:
English, French


Q. Does IntouchSurvey support mobile devices?

IntouchSurvey supports the following devices:
Android, iPad, iPhone


Q. Does IntouchSurvey offer an API?

Yes, IntouchSurvey has an API available for use.


Q. What level of support does IntouchSurvey offer?

IntouchSurvey offers the following support options:
FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk

Common IntouchSurvey comparisons

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