IntouchSurvey Pricing, Features, Reviews & Alternatives


Survey platform for retail and hospitality sectors

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IntouchSurvey overview

What is IntouchSurvey?

IntouchSurvey is designed to help businesses across retail, hospitality, grocery, and other sectors conduct electronic surveys for market research. The application enables managers to measure customer satisfaction scores, collect audience feedback, retain existing customers, and track employee productivity.

The centralized dashboard allows administrators to analyze the key drivers for customer satisfaction or dissatisfaction and set up operational goals. It offers a host of features including audit logs, data storage management, reporting, case management, notifications, and more. IntouchSurvey also lets employees use filters to view survey data by specific dates, attributes, questions, locations, and other criteria. It helps enterprises distribute surveys via email, social media pages, and QR codes and conduct sentiment analysis.

IntouchSurvey enables organizations to capture and store voice of customer (VoC) data in a centralized repository and map customer journeys. Marketing teams can also use the application to create surveys as per the recipient’s requirements using the dynamic logic methodology.


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Value for money
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Business size



United States, Canada, United Kingdom

Supported languages

IntouchSurvey screenshot: IntouchSurvey formsIntouchSurvey screenshot: IntouchSurvey checklistIntouchSurvey screenshot: IntouchSurvey daily check

IntouchSurvey reviews

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IntouchSurvey pricing

Starting from
Pricing options
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At Intouch, we deliver solutions that help you grow your business. Our prices are based on what you do, not how many people do it. All plans include unlimited users, unlimited surveys, and unlimited questions per survey.

Start: FREE FOREVER; Grow: $99 per month; Scale: $199 per month; Lead: $399 per month

IntouchSurvey features

Activity Dashboard
Customizable Branding
Customizable Templates
Data Import/Export
Reporting & Statistics
Social Media Integration
Template Management
Third Party Integrations

Analytics/ROI Tracking (385 other apps)
Campaign Analytics (424 other apps)
Campaign Management (687 other apps)
Contact Management (378 other apps)
Content Management (453 other apps)
Engagement Analytics (394 other apps)
Multi-Channel Marketing (393 other apps)
Performance Metrics (370 other apps)

Additional information for IntouchSurvey

Key features of IntouchSurvey

  • Add customized logos and colors to the interface
  • Alerts/notifications within the system
  • Allow media to be embedded in the question or answer options
  • Allow participants to fill out and submit the survey without internet connection
  • Allow reviewers to provide anonymous feedback to encourage honest conversations
  • Allow users to access multiple services after entering their login credentials once
  • Allows for integration with other systems/databases
  • Alter the layout and content of reports
  • An assembly of graphs and charts for tracking statistics and metrics
  • An electronic record of patients, clinical documentation, created and stored digitally
  • Analyze survey results via statistical testing or crosstabs directly within the software
  • Apply statistical models to the survey data
  • Assemble applications and processes by dragging over and arranging pre-built components
  • Avoid showing participants irrelevant questions as determined by the answer to a previous question
  • Calculate NPS of customers
  • Calculate NPS of employess
  • Categorize emotions expressed in written text and identify if they are positive, negative or neutral
  • Change the URL of your survey to fit your branding or survey title
  • Collecting and analyzing feedback/reactions from end-users
  • Conduct and manage panel discussions for the purpose of market research
  • Create and administer polls and surveys
  • Create and manage surveys
  • Create and send email blasts/campaigns
  • Create quick polls to keep people engaged.
  • Create unique categories of information to embed within your communications
  • Create, fill out, and send performance reviews to individual employees
  • Create, save, and re-purpose formatting
  • Create, save, and re-purpose formatting for emails, forms, and other campaign elements
  • Customize questions
  • Customize your contracts and forms so customer's become associated with your brand
  • Dashboard to view activity
  • Distribute a survey via mobile devices
  • Ensure the answer provided fits set parameters (numerical, positive number, etc.)
  • Establish measurable goals and objectives and track their progress over a specific period of time
  • Gauge satisfaction and receive information for improvement and success
  • Graphical representation of the data
  • Group leads or contacts based on their specific characteristics
  • Identify, track, and respond to negative feedback
  • Import and export information and reports to and from the program
  • Improve business process by accessing more features and applications by combining third party integrations
  • Informational updates that are delivered to users as soon as an event occurs
  • Integrate with email such as Gmail, Outlook, Yahoo, etc.
  • Integrate with Facebook, Twitter, LinkedIn, etc.
  • Interact with data visualization elements, such as charts and graphs, to drill down into data
  • Limit the number of participants with certain characteristics you want to complete the survey
  • Manage sample of audience for conducting market research surveys
  • Monitor and track project related activities based on various metrics
  • Net promoter score question
  • Notices sent to individuals when a task, deadline, appointment, or activity is approaching
  • Offers more than one survey distribution channel (email, web link, social media, etc.) .
  • Open text box field
  • Organize and manage the accomplishments and development of employees
  • Oversee interactions with customers throughout the entire relationship
  • Populates custom data within your survey questions (ie: the answer to a previous question)
  • Prepopulate common question/answer options
  • Process of dividing customers into groups based on common characteristics such as gender, interests, buying habits, or demographic
  • Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc
  • Provide ongoing performance feedback to employees on a regular basis, rather than giving feedback at designated times
  • Randomize the displayed order of questions and answer options
  • Recognize and support multiple languages/dialects
  • Regulate who can view and use the system by setting permissions and issuing passwords
  • Reporting on how each task or process has advanced since its initiation
  • Seamlessly integrates with 3rd party websites
  • Search available resources to locate required information
  • Share and present designs
  • Show participants specific questions based on their answer to a previous question (ie. different paths)
  • Survey popup over a webpage to specific users based on their behavior
  • Surveys sent out at regularly scheduled intervals to track important metrics like job satisfaction, work environment, etc
  • Tracks employee schedules, availability, performance
  • View and track pertinent metrics
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