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MerlinOne

The Leader in AI-centric Digital Asset Management Software

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MerlinOne Pricing, Features, Reviews and Alternatives

MerlinOne product overview

What is MerlinOne?

Aimed to make visual storytelling easier, MerlinOne allows express access to digital assets from virtually

Key benefits of using MerlinOne

  • MerlinOne is the most secure DAM vendor in the industry, offering both HIPAA-compliant and GDPR-compliant solutions

  • MerlinOne has many AI tools to improve workflow automation such as Facial Recognition, Auto-tagging and Image Similarity.

  • Users can search audio or video objects by the spoken word, enabling users to pinpoint specific words and create frame grabs and sub-clips quickly.

  • MerlinOne is a fully Hosted Digital Asset Management System, allowing users to search thousands or millions of objects quickly and precisely.

  • MerlinOne can manage both print and web file formats, giving users a configurable and flexible system with which to work.

  • MerlinOne offers 24/7 live person to person support, ensuring customers receive full and personalized technological assistance.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Email/Help Desk
    Phone Support
    24/7 (Live rep)

    Training options

    Live Online
    Videos
    In Person
    Documentation
    Webinars

    MerlinOne pricing information

    Value for money

    4.2

    /5

    39

    Price starts from

    No info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    MerlinOne features

    Functionality

    4.3

    /5

    39
    Total Features26 1 categories

    Most valued features by users

    Reporting/Analytics
    API
    Activity Dashboard
    Third Party Integrations
    Customizable Branding
    Drag & Drop
    Access Controls/Permissions
    Metadata Management

    Functionality contenders

    MerlinOne users reviews

    Overall rating

    4.4

    /5

    39

    Positive reviews

    95%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.45/10
    Rating distribution

    5

    4

    3

    2

    1

    19

    18

    2

    0

    0

    Pros
    I enjoy the diversity of file supported file types and that they are all viewable in the software. It's great for being able to share large quantities high quality photos.

    CM

    Connor M.

    I love the ease of use and the ability to change image metadata on the fly. The ability to search wire and staff images in one place is also an added bonus.

    DG

    David G.

    The hosted service is a great option for secure storage with plenty of space. MerlinOne outperforms competitors in its ability to store and manage RAW files.

    JV

    Jaclyn V.

    Cons
    The only problem I have is searching the photo database as the results are limited.

    AR

    Anonymous Reviewer

    We've experience some issues loading files into the system, and have gotten bugs when trying to manage keywords. Nothing that breaks the system, but does give users some annoyance.

    LO

    Landon O.

    The more I learn about Merlin, the less I see that I would consider a negative.

    AR

    Anonymous Reviewer

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great product. Great service.

    Reviewed 3 years ago
    Pros

    Merlin allows us to easily share photo assets with our network of Habitat affiliates in the U.S., and with our national organization offices in more than 70 countries. My favorite tool is the ability to share email previews of contact sheets containing links to directly download images. That gives us the ability to share collections of photos directly with our clients, without having to upload files to Dropbox. That’s a huge time saver for our team. I also can’t say enough about their amazing customer service. They quickly respond to our questions, and the available training helps us get the most out of the service.

    Cons

    The more I learn about Merlin, the less I see that I would consider a negative. You can credit the customer service team for helping us through anything we don't understand.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    MerlinOne Review

    Reviewed 2 years ago

    Customer Support is prompt. It has been overall good.

    Pros

    Efforts have been made to compete with the other products out there. Thats apparent. Please continue in this direction. The BIGGEST feedback I got from our users who got a look at Libris.... was how easy it seemed compared to the Merlin interfaces.

    Cons

    Somewhat slow - I know this has been looked into, and also dependent on our internet speed, but we have a very fast connection ... the lags that happen just don't look good to those, who are already not huge fans of Merlin, you may be showing photography assets to etc.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Take quite a bit of training to get comfortable. Missing some key functionality.

    Reviewed 4 years ago
    Pros

    Once you figure it out, the system is very easy to use and retrieve content. Search features are great.

    Cons

    Does not generate permalinks to content/collections; they expire after 24 hours and thus cannot embed content collections on website.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    A highly customizable system with many great capabilities for use in digital asset management

    Reviewed 2 years ago
    Pros

    I like the many options available to the user when it comes to customizing the system. I work in the education space and some of the items that we like to tag when saving our digital assets can be very intimately related to our field i.e. students on campus, students in different buildings throughout the school, students wearing branded school gear or just the spaces around the campus to show the school. It's nice that we could build a taxonomy that is specific to us, this makes searching our files easier.

    Cons

    I least like the fact that it can be a bit cumbersome to navigate; sometimes I am uploading hundreds of photos and find that some of the files didn't upload properly - however I have received very good customer service support on this issue which I appreciate.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great communication and service from Merlin staff.

    Reviewed 4 years ago

    Able to customize metadata fields, including their values and the way the field functions.

    Pros

    It is continuously improving, and I believe the staff and their interest in my feedback and recommendations. They really do try to create a product that fits their users' needs. I like that a lot of the features and tools are customizable, and can be enabled or disabled granularly based on user or user group.

    Cons

    It takes a long time to download videos from the software. Managing the multiple user groups can be overwhelming since there are so many that come with the software as a default.

    MerlinOne FAQs and common questions

    MerlinOne has the following pricing plans:
    Pricing model: Subscription
    Free Trial: Available


    MerlinOne has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    MerlinOne supports the following languages:
    English


    MerlinOne supports the following devices:
    Android, iPad, iPhone


    No, MerlinOne does not have an API available.


    MerlinOne integrates with the following applications:
    Drupal, Content Hub, Wordpress, Adobe Illustrator CC, Salesforce App Cloud


    MerlinOne offers the following support options:
    Knowledge Base, Email/Help Desk, Phone Support, 24/7 (Live rep)

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