MerlinOne Pricing, Features, Reviews & Comparison of Alternatives

MerlinOne

The Leader in AI-centric Digital Asset Management Software

4.44/5 (39 reviews)

MerlinOne overview

What is MerlinOne?

Aimed to make visual storytelling easier, MerlinOne allows express access to digital assets from virtually
anywhere. MerlinOne is the trusted DAM vendor for hundreds of businesses thanks to its reliability, flexibility, scalability, optimal performance, automation capabilities, and world-class customer service. From news to corporate, universities to non-profits, healthcare institutions and all company types in between, many of the world’s most leading brands depend on their Merlin DAM every stage in the content cycle.
www.merlinone.com

Pricing

Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Mexico

Supported languages

English
MerlinOne screenshot: Users can store, find, manage and share photosMerlinOne Digital Asset ManagementMerlinOne screenshot: Compare pictures side by sideMerlinOne screenshot: Manage all media objects in a newsletterMerlinOne screenshot: Manage both print and web file formatsMerlinOne screenshot: Comment and collaborate on collections

MerlinOne reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.3
  4.1
  4.8
Anonymous

Great product. Great service.

Used daily for 2+ years
Reviewed 2018-09-26
Review Source: Capterra

Pros
Merlin allows us to easily share photo assets with our network of Habitat affiliates in the U.S., and with our national organization offices in more than 70 countries. My favorite tool is the ability to share email previews of contact sheets containing links to directly download images. That gives us the ability to share collections of photos directly with our clients, without having to upload files to Dropbox. That’s a huge time saver for our team. I also can’t say enough about their amazing customer service. They quickly respond to our questions, and the available training helps us get the most out of the service.

Cons
The more I learn about Merlin, the less I see that I would consider a negative. You can credit the customer service team for helping us through anything we don't understand.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brock Kowalsky

MerlinOne Review

Used daily for 2+ years
Reviewed 2019-08-20
Review Source: Capterra

Customer Support is prompt. It has been overall good.

Pros
Efforts have been made to compete with the other products out there. Thats apparent. Please continue in this direction. The BIGGEST feedback I got from our users who got a look at Libris.... was how easy it seemed compared to the Merlin interfaces.

Cons
Somewhat slow - I know this has been looked into, and also dependent on our internet speed, but we have a very fast connection ... the lags that happen just don't look good to those, who are already not huge fans of Merlin, you may be showing photography assets to etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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NICOLE HUGHES

Take quite a bit of training to get comfortable. Missing some key functionality.

Used daily for 1-2 years
Reviewed 2018-02-12
Review Source: Capterra

Pros
Once you figure it out, the system is very easy to use and retrieve content. Search features are great.

Cons
Does not generate permalinks to content/collections; they expire after 24 hours and thus cannot embed content collections on website.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Anonymous

A highly customizable system with many great capabilities for use in digital asset management

Used daily for 1-2 years
Reviewed 2019-08-27
Review Source: Capterra

Pros
I like the many options available to the user when it comes to customizing the system. I work in the education space and some of the items that we like to tag when saving our digital assets can be very intimately related to our field i.e. students on campus, students in different buildings throughout the school, students wearing branded school gear or just the spaces around the campus to show the school. It's nice that we could build a taxonomy that is specific to us, this makes searching our files easier.

Cons
I least like the fact that it can be a bit cumbersome to navigate; sometimes I am uploading hundreds of photos and find that some of the files didn't upload properly - however I have received very good customer service support on this issue which I appreciate.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Melissa Smith

Great communication and service from Merlin staff.

Used daily for 2+ years
Reviewed 2018-02-06
Review Source: Capterra

Able to customize metadata fields, including their values and the way the field functions.

Pros
It is continuously improving, and I believe the staff and their interest in my feedback and recommendations. They really do try to create a product that fits their users' needs. I like that a lot of the features and tools are customizable, and can be enabled or disabled granularly based on user or user group.

Cons
It takes a long time to download videos from the software. Managing the multiple user groups can be overwhelming since there are so many that come with the software as a default.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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MerlinOne pricing

Pricing options
Subscription
Free trial
View Pricing Plans

To receive a pricing quote, contact MerlinOne directly.

MerlinOne features

API
Activity Dashboard
Automatic Notifications
Data Import/Export
Drag & Drop Interface
Third Party Integration

Campaign Analysis (322 other apps)
Campaign Management (399 other apps)
Campaign Segmentation (222 other apps)
Content Management (300 other apps)
Customizable Branding (309 other apps)
Customizable Templates (319 other apps)
Email Marketing Management (217 other apps)
Engagement Analytics (287 other apps)
Monitoring (263 other apps)
Multi-Channel Marketing (258 other apps)
Real Time Analytics (262 other apps)
Reporting & Statistics (396 other apps)
Social Media Integration (336 other apps)
Template Management (216 other apps)

Videos and tutorials

Additional information for MerlinOne

Key features of MerlinOne

  • Activity dashboard
  • Activity management
  • Adobe integration
  • Analytics
  • Approval process control
  • Asset management
  • Asset sharing
  • Assignment management
  • Automatic notifications
  • Brand management
  • Bulk uploading
  • Cataloging / categorization
  • Collaborative review
  • Collaborative workspace
  • Configurable workflow
  • Data import/export
  • Distribution management
  • Drag & drop interface
  • Facial Recognition AI
  • File management
  • Filtered search
  • Full text search
  • History tracking
  • Image Auto-tagging
  • Image Similarity AI
  • Image editing
  • Inside the video search
  • Keyword search
  • Metadata management
  • Mobile screen support
  • Multimedia support
  • Multiple document formats
  • Newsletter management
  • Project workflow
  • Rapid creation
  • Rights management
  • Search within document
  • Social network sharing
  • Speech-to-text search
  • Supports tablet screen
  • Tagging
  • Tags & keywords
  • Usage tracking
  • User defined permissions
  • Version control
  • Video management
  • Watermarking
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Benefits

MerlinOne is the most secure DAM vendor in the industry, offering both HIPAA-compliant and GDPR-compliant solutions

MerlinOne has many AI tools to improve workflow automation such as Facial Recognition, Auto-tagging and Image Similarity.

Users can search audio or video objects by the spoken word, enabling users to pinpoint specific words and create frame grabs and sub-clips quickly.

MerlinOne is a fully Hosted Digital Asset Management System, allowing users to search thousands or millions of objects quickly and precisely.

MerlinOne can manage both print and web file formats, giving users a configurable and flexible system with which to work.

MerlinOne offers 24/7 live person to person support, ensuring customers receive full and personalized technological assistance.