MediaValet Reviews

While the platform and functionality is great -- and performs every function we ever needed...and even some we didn't realize we needed until we already had them! -- it's really the outstanding customer service that brings MediaValet to the next level. We had high expectations going into our work with MediaValet, and not only have they been met but they've been exceeded beyond anything we could have imagined.

We haven't had any problems at all at this point. The biggest drawback that I could possibly think of is the time difference between ourselves and our contact at the company, but he's never let that be an issue and we've had seamless and exceptional customer service at every turn.

Thank you for the kinds words Jessie. Our team really enjoys working with you as well. Keep an eye out as we have many exciting things in our product pipeline. We just announced our new Publishing and Analytics platform today and we have a long lineup of new features, integrations and partnerships to announce in the coming months. Cheers, David MacLaren, Founder & CEO

Great for Share one folder at a time. - Application Smart to upload files. - Gallery of Photos online. - Send the link To download any file quickly. - Interface Clean. - Versions of archive. - Integration Excellent with the operating system. Has a disc Virtual hard work where you can work freely, in almost any Computer, you only need an internet access account. - Can Share files with anyone without needing to be added to the mail. - The folders Shared can only be seen by people you invite. - Being a Online service you can access the files from any pc by entering account.

You can only synchronize what is inside the folder that is created automatically. When sharing files you should not work on it at the same time as it creates conflict and duplicates the file.

Thanks Thor, we really appreciate the kind and thorough review. To fully leverage our version control and rights management features, please don't hesitate to reach out to our Customer Success team. They're available 24x7 and free for you to access. Cheers, David MacLaren, founder and CEO

MediaValet has a very good search and overall interface for finding your assets, version control is a real bonus.

We are used to some fairly simple collaboration features like mentions that would be a great addition to the platform otherwise comments just get lost and forgotten about. Ability to visually crop / resize assets before downloading the rendition would help the more non technical users in the team otherwise they need to have Adobe installed then download the original and then export the asset. You can set the dimensions on export which is great but there is no option to lock the aspect ratio which takes away from the experiance for less technical team members.

Ease of use. The ability for the entire team to access and grab what they need.

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Thanks for the kind words Wade. It's truly been a pleasure working with you and your team. With all the new features and integrations on our 2017 roadmap, we're looking forward to having another tremendous year! Cheers, David MacLaren, Founder & CEO.

Love that Media Valet saves us an enormous amount time and money! Files within are so organized that your search can be broken down by not only categories (photos, videos, logos etc) but also categories within categories! Also love that downloads of even the highest resolutions are quick and easy.

What I like least about it if I HAD to pick something would be if I have several large hi res files in a lightbox and want to download them in a zip file, it does take longer than downloading individually.

Easy to use. Easy to implement. Very streamlined interface with lightbox function that helps us share images internally and with external vendors.

It does take a little bit of time to learn how to best import/organize the images. The process is well suited though and creates a great structure!

Thanks Amanda, we truly appreciate the kind words. We look forward to working with you and your team in 2017! Cheers, David MacLaren, Founder & CEO.

The facility to organize, fetch, access, download and share media files. This saves a lot of time (and free space on the computer!)

Sometimes the download can be very slow, even if the navigation is running smoothly. Plus, it's not so intuitive to anyone who's getting started.

This personally has really changed the way I organize things, and I can already tell it's beginning to make some light bulbs flash for a few coworkers too. We've rolled this out to a team of 150+ who have never had access to something like this before. All feedback has been positive. Lots of potential moving forward.

Cloud software is maybe more prone to issues and downtime then most of the fully offline Apple, Adobe and MS platform applications I use regularly. There have been a few hiccups, may take a day or two sort out, but it's never been a major problem! To be expected for the most part.

Mediavalet is great for organizations with a lot of digital assets to store and access. Before Mediavalet, we were using a big drive where nothing was easy to find. You had to know exactly when something was taken and then guess where it might have been stored. It was difficult to discover what was hiding in our own assets library. With mediavalet, we can see what we have, see details, and tag our pictures as we grow to make our catalog searchable.

I wish there was a visual representation of how much space we are using. I also wish that it moved slightly faster, though I know there are a lot of assets. I wish that there wasn't a button to upload immediately before adding tags because sometimes I accidentally click it and I can't add tags to that batch without finding which ones they were, clicking them, and adding the tag after. It also might be nice to have a list of suggested tags

Knowing our images are secure, searchable, and easily accessible from anywhere in the world. Plus, MediaValet's customer service is excellent and their team was incredibly helpful and supportive during the transfer of our files into the Digital Asset Management system.

Certain tweaks for easier usability will be helpful. Looking forward to an option to easily share a public lightbox link rather than sending to each unregistered user directly via email.

Hi Erik, thank you for your kind words and your feedback on how we can improve MediaValet for your team. Our Product Team has added your UX suggestions to our 2018 product roadmap. Please keep the feature ideas and UX suggestions coming : ) Cheers, David MacLaren, Founder and CEO.

The negotiation and onboarding process was done in a very cooperative manner, and they were very good at dealing with some very tight timelines for the initial setup! As well, we had an abnormal ask for a particular project that they were not expecting but worked with us to develop a solution for. Since then, they have worked with us and our security teams to ensure the experience not only uncompromisingly delivers their core functionality, but also meets our security team's needs.

The interface feels sturdy and works well, but doesn't feel overly "cutting edge". All-in-all not a game changer, but sometimes a dated UI/Design can introduce unintentional barriers to adoption or advocacy.

We evaluated multiple cloud-based SaaS DAM solutions and in the end they're all pretty comparable. However, MediaValet's willingness to work with our unique needs and specific, pressing timelines shone through. The journey to full onboarding isn't 100% complete (the rest is on us), but their patience, guidance and thoughtful contribution makes them feel more like a partner and less like a commodity vendor. Additionally, they've made some light configurations that felt very bespoke, and even now, months in, we have a weekly touch base call to ensure any questions are answered, and potential workflow efficiencies or features can be leveraged.

The service interface feels slightly antiquated. Perhaps due for a UX rethink soon, as their consistent roadmap of features is rolled out.

How organized you can be with your assets. It easy to use and the customer support team is absolutely amazing !

I wish there were some more features that can be added. There are some still recurring issues when viewing assets, but for the most part, they work well.

With over 25,000 digital assets currently in my organizations library, this platform increased the ease of searching for specific and relevant assets to better their daily performance. From operations to sales, MediaValet has made our company better! The single best thing about MediaValet is that it's global and accessible in China.

This is truly being picky, but product development could be a bit faster. My team is constantly providing feedback about the need for increased mobile friendliness, self-reporting functions and lastly better data tracking/impressions.

I like the ability to easily store, share, and organize assets in one central location. Furthermore it's easily accessible in the P.R.C., which is a big reason why my company uses it.

I hate that the interface isn't very touch friendly. I need to use the arrow and bar on the size to scroll and I need to click in the little white boxes to select assets, instead of just touching the icon with my finger on my touchscreen.

MediaValet has a well-rounded framework for familiarizing users with digital assets, beginning with their onboarding process, during which users are encouraged to metatag their assets three different ways: categories, attributes, and keywords. Adding these tags allows users to easily search for assets as well as simplifies folder and file naming conventions.

MediaValet is intuitive and easy to use. Sometimes minor bugs occur, like saved changes do not appear right away and buttons malfunction, but MediaValet’s support team has been super helpful with following up on those issues.

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Thank you John. It's been fantastic working with you and your team. As a side note, we've thoroughly enjoyed learning about the almond industry and how you use media assets to both educated and inform everyone from almond growers to buyers. David MacLaren, Founder & CEO

Improved management videos, photos and other collateral and visual assets.

I can't really think of anything I don't like about MediaValet.

Hi Veronica, I'm sure you'll think of something but when you do, please make sure you tell us we so we add it right away : ) We have tons of great new features and add-ons coming in 2017: auto keywording, AutoCAD integration, mobile for iOS, Android, and Windows, advanced workflow, etc. We're super excited to get your feedback on all of these and more. Cheers, David MacLaren, founder and CEO

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Thank you Adele. You and your team are truly amazing to work with : ) David MacLaren, Founder and CEO.

It's ease of use and the support I get for the supplier.

I would like to be able to size the thumbnails in the browser.

Manageable and assets are secure

A little bit expensive

Thank you so much for your kind review Jeanett. We truly do love what we do and it means the world to us when people enjoy our software. We have tons of new features and add-ons coming in 2017. I hope these increase your value:cost ratio. If not, please let me know and I'll see what I can do for you. Cheers, David MacLaren, founder and CEO

user friendly, and i can customize my folders to view the art i need

it is not wacom friendly so it means i have to keep switching to a mouse

Easy to use interface. Quick loading times. Works worldwide.

The lightbox system could be a little bit more user friendly and sometimes its a bit difficult to share assets.

Nicely organized, you can easily find whatever you are looking for. Browsing images is fun and easy, nicely presented

We do not have anything negative to say about this software it is very friendly user. I highly recommend it.

Access to version history; check-in/check-out features, lightboxes with links to share; ability for users in global markets to easily access system;

Search function is hard to use and doesn't capture results easily