Referral Rock Pricing, Features, Reviews & Alternatives

Referral Rock

Referral software for refer a friend and partner programs

4.51/5 (55 reviews)

Referral Rock overview

What is Referral Rock?

Get more customers with best-in-class referral marketing software that works alongside your business. Automate the ask, nurture multiple shares, align incentives, convert to sales, then repeat for a viral self-feeding referral program.

Run refer a friend, influencer, and partner programs for any business (not just e-commerce) and maximize your word of mouth referrals through referral program software that fits your business.

Your brand, your voice, your incentive structure, and your rewards all integrated with your systems and business processes.

Our goal is that you're not in our platform every day and that your word of mouth runs on autopilot so you can kick back and relax and watch your referrals roll in. We make it easy to set up and avoid the biggest mistakes in referral marketing with built-in best practices and real-time audits to make sure you're program is performing to it's potential.
referralrock.com

Pricing

Starting from
$200/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Referral Rock screenshot: Provide custom reward offers to motivate customers via customizable referral pages with editable text, imagery, styles and logosReferral Rock ExplainerReferral Rock screenshot: Setup multiple, customizable customer referral programs with unique links and integrations for quick social sharingReferral Rock screenshot: Once registered to a referral program, members receive their own page to perform shares from and view personal referral statisticsReferral Rock screenshot: A customizable registration page allows existing customers and referral partners to sign up to a program directlyReferral Rock screenshot: Shared contacts receive personal messages and targeted offers, with a link to click through and accept if of interestReferral Rock screenshot: A centralized, browser-based admin dashboard allows authorized users to view campaign statistics and generate exportable reportsReferral Rock screenshot: Capture referrals effectively with incentive offers boasting attractive, targeted referral codes to redeem from friends

Referral Rock user reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.3
  4.3
  4.8
Brett P.

The team is amazing. I'm far from a computer wizard. They have made it super easy.

Used daily for 6-12 months
Reviewed 2018-01-09
Review Source: Capterra

Pros
Ease of use, Referral system on steroids, Setup in min, Most important it's affordable, Great tech support, Great setup support.

Cons
It's not really a con but better artwork would be nice. But you have the option to upload your own work.

Response from Referral Rock Software


Thanks for the feedback Brett. We have some new layouts coming out in the next few months with better graphics and styles.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Sarah M.

Outstanding customer service

Used occasionally for less than 6 months
Reviewed 2020-03-03
Review Source: Capterra

Our overall experience has been amazing, from the moment that we indicated we were interested in the platform we have pleasantly surprised by the platform and the customer service. I have worked with many platforms with customer service centres outside of Australia and this is the best experience we have ever experienced.

Pros
The Referral Rock platform is a simple off the shelf solution for a referral program. It easily integrated into Salesforce and we were able to reskin the entire platform in our branding.

Cons
Unfortunately, there was no available support in the Australian time zone which made it a challenge but hardly a con.

Response from Referral Rock


Thank you for the kind words! Glad we can raise the bar on customer service outside of Australia.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Amber A.

Software Feels Like It's In Development Phase

Used daily for less than 6 months
Reviewed 2021-04-12
Review Source: Capterra

I feel like I'm trial testing an affiliate software that's not quite ready to launch. There's glitches and broken functionality everywhere. It will likely work for what we're hoping to do, but I'm disapointed in the overall experience.

Pros
I interviewed a lot of referral softwares before going with this one and am relatively happy with my choice. It has good features for the price point. The sales team was helpful and awesome. In general, it probably will work for our purposes. That being said, it falls short of the professionalism and "finished" product I was hoping for.

Cons
I feel like this software is a bit antequated in the design and is overall in development stage. There are several places where functionality just isn't quite seamless - I can ALMOST do what I need to do, but not quite. Features such as limited custom fields, awkward formatting, lacking conversion script instructions, etc made the set up process frustrating. I switched to this software so I wouldn't have to take so many shortcuts with our referral program and I feel like I'm having to hack my way into getting it to do what I need it to do. I've submitted over 20 feature requests since starting to use the software just a week ago. We'll see if they make adjustments as we go on.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Shaun D.

Exactly what EVERY software company should strive to be like!

Used daily for less than 6 months
Reviewed 2017-05-03
Review Source: Capterra

Pros
The list is extensive! Their integrations, their obsession to be on the leading edge of their niche, the overall customizability, and flexibility, WITHOUT being locked into a long-term contract. I think what's overall best about my experience is that they give you a 15-day trial to literally try almost every feature. Not only that, they came alongside (While still being a trial customer = no money paid yet) and they try to first understand your objectives in detail and then point you to the proper steps along the way. They're proving their worth before they ask you to pay a penny. I run my business the same way. I like to test EVERYTHING and they allowed that. Beyond that, when I did dig in and tell them what I want, they had the features and flexibility to come satisfy nearly every little complex detail I needed for my referral program. They even had features to accomplish things that I hadn't even thought of yet. PLUS, every time I had a question, they were on it or finding an answer. It's like they wanted me setup and running before the trial even approached expiration and I applaud them for that. It's the best way you can earn your potential customers business. And they were never pushy! (If anything, I was being too pushy.). In all, I saved thousands by not needing to build an app or sign up for a long-term contract.

Cons
The ONLY thing I would like to see is an app for people to download and keep logged in on. But I'm sure that will come with time.

Response from Referral Rock Software


Thanks Shaun. Glad you had a great experience in the buying process!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Joanna E.

Your Success is Their Success

Used daily for less than 6 months
Reviewed 2017-05-25
Review Source: Capterra

Pros
In 2016, we did a deep analysis of our Word-of-Mouth marketing and found it to be one of our most profitable lead gen channels. So, we began the hunt to find a referral program software company who could rally behind us just as our customers do. After speaking with more than 4 other companies, we signed on with Referral Rock. Why? For a few reasons: Price is competitive for what you receive UI is clean and easy to navigate They offer key feature sets which include: easy to embed widgets, single- or double-sided referral program options, one-click call-to-action for quick sign up, automated templated email messages, unique tracking for sharing, API integration, conversion tracking, reporting, etc. Weve been using Referral Rock for a few months now and I have to say that if you want stellar customer service these guys deliver on all levels. They are attentive. Will customize anything you need on the fly. By far, their team is awesome to work with and will help you get results. Also, if you provide them with feedback it doesnt get lost. Its seen as valuable and taken into consideration when they update their software.

Cons
The only con would be their reporting its limited.

Response from Referral Rock Software


Joanna, thank you for the kind review. Glad we can help you get all of this up and running! Excited to see you guys continue to kill it with referrals!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Referral Rock pricing

Starting from
$200/month
Pricing options
Free trial
Subscription
View Pricing Plans

Starter: $200 per month
Growth: $400 per month
Established Business: $800 per month
Agency & Enterprise: Contact for price quote

(Optional success package available for additional $400, or free with 6 month subscription)

Referral Rock features

API
Activity Dashboard
Alerts/Notifications
Analytics/ROI Tracking
Campaign Analytics
Campaign Management
Contact Management
Customizable Branding
Customizable Templates
Data Import/Export
Engagement Analytics
Multi-Channel Marketing
Performance Metrics
Reporting & Statistics
Reporting/Analytics
Social Media Integration
Third Party Integrations

Content Management (456 other apps)
Search/Filter (434 other apps)
Template Management (415 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Referral Rock

Key features of Referral Rock

  • Notifications
  • Loyalty program
  • Referral partner list
  • Sweepstakes management
  • Employee referral management
  • Affiliate marketing
  • Templated messages
  • Custom URL
  • White labelling
  • Reward distribution
  • Integrations available
  • Conversion tracking
  • Customizable branding
  • Email notifications
  • Offline conversion tracking
  • Referral tracking
  • Single sign on
  • Social sharing
  • Website widget integration
  • Workflow automation
  • Activity dashboard
  • Multiple campaign programs
  • Fraud detection
  • Customizable pages
  • Customer loyalty programs
  • Templated messages
  • Referral comparison
  • Registration pages
  • Exportable reports
  • Rewards programs
  • Referral source tracking
  • Campaign management
  • Lead management
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Benefits

Referral Rock provides referral marketing software to businesses of all sizes and kinds, making it easier for customers to refer services to friends and customers via social media, email and custom links.

The dashboard-based admin portal can be personalized with a company's own branding, look and feel to maintain corporate consistency while summarizing all referral activities with exportable reports.

Referral Rock integrates with existing systems for seamless deployment, while serving every program with a hosted referral website and/or a referral widget for installation on pre-existing websites.

Users can design multiple referral programs with fully customizable registration pages offering customized reward incentives, while online/offline tracking every new customer and the referral source.

Workflows can be automated to simplify referral approval and reward issuing processes, manage members and referral activities, and setup fraud detection rules to block suspect cases.