Stupendous!
Pros
The software is awesome however, my top compliment is for the team at Revetize. Reps are superb. A company is only as great as its people. From initial contact, there has been continuous communication through setup, follow-up, and follow-through with promises.
On to the software: just put it on auto-pilot and watch more clients come, and current clients return more often!! Set-up (yourself or with reps help) your templates, and frequency of communication with your clients and revenue will undoubtedly increase. Additionally, this program will help you gauge the satisfaction level of each client you have inputted in the system, prior to requesting a review. No need to look any further for the right software.
Cons
I have absolutely nothing negative to report. Revetize has been a Godsend and a great relationship.
Rating breakdown
Likelihood to recommend: 10/10
I have increased the reviews I get more than 100 fold. I have been able to retain clients with the reminders messages. And sending out promo's has been awesome! Thanks to Revetize we are happy camper's!
Pros
My favorite part about Revetize is the automation. Running a business takes time, and no other software beats what Revetize can do for my clients in getting reviews, getting referrals, sending reminders, as well as sending out updated promotional specials. Revetize kills it!
Cons
There aern't really any cons. I will tell you why. I wouldn't say I am great at being savvy, when it comes to software, and Revetize is always improving what they do. At first it was hard for me to understand how the automation worked when they upgraded their software, but all I have to do is call or email their customer support, and whammo, they get me technically savvy again. Makes me smile!
Rating breakdown
Likelihood to recommend: 10/10
I chose Revetize to help drive our Reputation Management strategy. Customer service is one of the highest priorities within our company, and we needed a way to help recognize the excellent service and quality work our technicians provide. The software has given our employees the tool to easily ask for reviews, and in turn, makes it simple for our customers to review us. We rolled out the software to our team the beginning of October 2018. Before Revetize, we had 35 Google reviews, with a 4.1 average star rating. As of December 2018, we have 72 Google reviews, with a 4.5 average star rating (out of 5). Revetize made this type of growth possible! The entire Revetize team has been helpful from the time we inquired about the software, to training, to ongoing maintenance and questions. I highly recommend Revetize!
Pros
The Revetize app for mobile devices is VERY simple and straightforward, which has helped our employees adopt this software and utilize it as part of their daily workflow. The majority of our employees are on the go and work in the field, so having an easy-to-use mobile app is very important to our team.
Cons
Hard to think of anything. Any time we've had questions or issues come up, Revetize has been very responsive to our specific needs and made adjustments as needed. Our struggle has mostly been internal with trying to keep employees motivated in asking for reviews. The Revetize tracking/leaderboards have helped us with this challenge.
Rating breakdown
Likelihood to recommend: 10/10
Love the service- they're super quick to respond, personable and open minded. Where I think they could improve is in setting up more automation tools as employees quickly lose sight of what they're supposed to do. Turning the review and marketing process into a more automated system, which I've heard they're intending to do will generate big dividends for businesses using their system.
Pros
Revetize seems to be especially well suited to small retail and the service industry business. Being able to retain customer data, feedback and ask for reviews and then the ability to analyze such data is critical to knowing how to best grow a small company. I've felt like Revetize has been a useful resource in this regard. Software is easy to use and to navigate, which you'd think should be obvious in today's world, but surprisingly a lot of software out there is still very convoluted. Revetize is great in this way.
Cons
The biggest challenge I've found with revetize is in how to keep employees using it consistently and where we're in the real estate industry- it's difficult to do any mass marketing that would be congruent with the needs of any majority of the recipients. It would also be much easier for us to send links through our own email platforms than it is to have to send things out through Revetize. That said- they're always coming out with new updates and features that seem to resolve a lot of the past concerns, so I'm assuming that will be addressed as well.
Rating breakdown
Likelihood to recommend: 9/10
Very happy. I highly recommend Revetize if you want to grow your business. Great customer service. I received personal training. Nicely designed app and website.
Pros
I love how simple this app makes it is to get good reviews and referrals. Input the customer's number, hit a button and the links and messages you've chosen are sent right to them. It has functionality that will get feedback instead of a rating if the review is negative. It has lots of other capabilities, too. Seriously, it couldn't be any easier - very user friendly and helpful.
Cons
Sorry, I don't have any negatives to share. It's helped me to get a lot more reviews and bring in a lot more business, so I'm pretty happy with it.
Rating breakdown
Likelihood to recommend: 10/10
Contact Revetize for pricing information.
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