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Lumen by Talkwalker

A social listening, analytics & influencer management tool

Table of Contents

Is this product right for your business?

Find out with a

Lumen by Talkwalker - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: August 2026

Lumen by Talkwalker overview

What is Lumen by Talkwalker?

Most organizations still learn what's happening on social media and across the web after the moment has already passed — piecing together reports, spreadsheets, and dashboards to catch up with conversations that shifted hours or days earlier.

Lumen by Talkwalker is a social listening and intelligence platform that helps brands monitor, analyze, and act on real-time conversations across social media, news, blogs, forums, podcasts, reviews, and AI answers before the window of opportunity closes.

Lumen is part of Hootsuite Social OS, the AI-first operating system for everything social — giving teams a direct line between what's being said about their brand and the tools they use to act on it.

Lumen is a strong fit for research, insights, communications, marketing, and brand teams that need to understand their audience, track sentiment, benchmark competitors, and detect and understand emerging trends and risks across a broad universe of digital sources — not just their own social channels.

With data from Lumen flowing into Hootsuite Social OS, listening insights don’t stop at the dashboard. Teams can turn a detected trend into scheduled content, route related customer conversations and mentions into a single inbox, and activate employees as brand advocates — all from the same connected system that surfaces the signal.

Starting price

Free

Alternatives

with better value for money

Lumen by Talkwalker’s user interface

Ease of use rating:

4.4

(24)

Lumen by Talkwalker reviews

Overall rating

4.4

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend0.77/10

Rating distribution

Pros

“An extremely impressive, powerful, and easy to use piece of software that allows for granular analysis down to region, language, device, among others.”

Christian A.

Research Analyst

“Keyword creation is quite easy, also for very complex "constructions" (with many operators letting you build any kind of expression).”

Guido N.

Digital Media Manager

“Can be a steep learning curve at first to use.”

Christian A.

Research Analyst

Cons

Who uses Lumen by Talkwalker?

Based on 24 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Market Research

Information Technology and Services

Marketing and Advertising

Music

Others

Use cases

Social Media Analytics Tools

Social Listening Tools

Social Media Marketing

Marketing Analytics

Reputation Management

Lumen by Talkwalker's key features

Most critical features, based on insights from Lumen by Talkwalker users:

Campaign analytics

4.0

(2)

Competitor monitoring

4.4

(5)

Customizable reports

4.7

(3)

Multi-Channel data collection

4.3

(3)

Engagement tracking

4.0

(2)

All Lumen by Talkwalker features

Features rating:

4.3

(24)

Activity dashboard

(0)

Activity tracking

(0)

Ad hoc reporting

(0)

AI/Machine learning

(0)

Alerts/Notifications

(0)

API

4.0

(1)

Audience analytics

(0)

Audience engagement

(0)

Audience targeting

(0)

Benchmarking

(0)

Boolean search

(0)

Brand tracking

(0)

Campaign analytics

4.0

(2)

Campaign management

(0)

Campaign planning

(0)

Campaign tracking

(0)

Click tracking

(0)

Collaboration tools

(0)

Competitive analysis

(0)

Competitor monitoring

4.4

(5)

Content discovery

(0)

CRM

(0)

Customer engagement

(0)

Customer journey mapping

(0)

Customer segmentation

5.0

(1)

Customizable reports

4.7

(3)

Dashboard

5.0

(2)

Dashboard creation

(0)

Data import/export

(0)

Data source connectors

(0)

Data visualization

(0)

Email alerts

(0)

Engagement tracking

4.0

(2)

Filtering

(0)

Hashtag tracking

(0)

Impact measurement

(0)

Influencer tracking

(0)

Keyword filtering

5.0

(1)

Keyword tracking

(0)

KPI monitoring

(0)

Media monitoring

(0)

@mentions

(0)

Mobile alerts

(0)

Monitoring

(0)

Multi-Campaign

(0)

Multi-Channel data collection

4.3

(3)

Multi-Language

(0)

Natural language processing

(0)

Negative feedback management

(0)

Optical character recognition

(0)

Performance metrics

4.5

(4)

Predictive analytics

(0)

Real-Time analytics

(0)

Real-Time data

(0)

Real-Time monitoring

(0)

Real-Time notifications

(0)

Real-Time reporting

(0)

Reporting/Analytics

4.6

(5)

Reporting & statistics

4.5

(2)

Reputation management

(0)

Review monitoring

(0)

ROI tracking

(0)

Search/Filter

(0)

Sentiment analysis

(0)

Social advertising

(0)

Social listening

(0)

Social media integration

(0)

Social media monitoring

4.5

(2)

Social mentions tracking

(0)

Social Performance Management

(0)

Social promotion

(0)

Tagging

(0)

Third-Party integration

(0)

Third-Party integrations

(0)

Trend analysis

(0)

Visual analytics

(0)

Website analytics

(0)

Widgets

(0)

Workflow management

(0)

Lumen by Talkwalker alternatives

Lumen by Talkwalker

4.4

(24)

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.4

Features

4.3

Value for Money

4.1

Customer Support

4.3

TrueReview

5.0

(155)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

5.0

Features

4.9

Value for Money

4.8

Customer Support

5.0

Birdeye

4.7

(705)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.6

Hootsuite

4.4

(3.8K)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.3

Value for Money

4.1

Customer Support

4.2

Lumen by Talkwalker pricing

Value for money rating:

4.1

(24)

Starting from

No pricing info

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about Lumen by Talkwalker price and value

Value for money rating:

4.1

(24)

To see what individual users think of Lumen by Talkwalker's price and value, check out the review snippets below.

“An extremely impressive, powerful, and easy to use piece of software that allows for granular analysis down to region, language, device, among others.”

Christian A.

Research Analyst

“Keyword creation is quite easy, also for very complex "constructions" (with many operators letting you build any kind of expression).”

Guido N.

Digital Media Manager

Lumen by Talkwalker integrations (5)

Integrations rated by users

We looked at 24 user reviews to identify which products are mentioned as Lumen by Talkwalker integrations and how users feel about them.

HelpDesk

Integration rating: 5.0 (1)

“All of our website emails flow through HelpDesk, allowing all chat agents to help support with this work. All company email signatures have a "chat with us" link in their email.”

Melissa H.

Director of Marketing

Other top integrations