Voxco Survey Software Pricing, Features, Reviews & Comparison of Alternatives

Voxco Survey Software

Flexible online survey software

4.34/5 (29 reviews)

Voxco Survey Software overview

What is Voxco Survey Software?

Voxco Online is a cloud-based online survey creation and distribution platform for professional market researchers with scripting and design capabilities. With features such as a survey design tool, multi-channel invitations, response tracking, behavior reporting, real-time results, advanced reporting, user segmentation, panel creation and management, and much more, Voxco Online provides businesses and market researchers with the tools needed to gather and manage survey responses.

In order to assist with survey creation, Voxco Online provides an extensive web survey design tool which allows users to create customized surveys with advanced abilities and features, including logic, multiple rotations, multiple choice answers, skip patterns, ranking, drag and drop, sliders, Likert scales, NPS, filters, randomization, and more. Users can also add multimedia files to their surveys, format questions in any language, and add custom branding in order to enhance the user experience.

Businesses can invite participants to complete their survey using personalized messages across multiple channels including Facebook, Twitter, SMS, email or embedded within a website. User segmentation allows surveyors to target specific customer groups based on their characteristics or survey history, and panels can be created by recruiting or importing trusted respondents.

Survey results can be accessed in real time as they are submitted, meaning users can identify any issues with drop analysis and abandon points to resolve the issue. Daily reports are generated within the reporting dashboard to track rates of completion, screen outs, drop-outs, over quotes, completion times, and devices used.

Pricing

Pricing options
One time license
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, Germany

Supported languages

English, French, German, Spanish
Voxco Survey Software screenshot: Add custom text, photos, fields, and more for a more engaging survey experience.Voxco Multi-Mode: The best survey tools in one placeVoxco Survey Software screenshot: Dynamic device detection and customizability.Voxco Survey Software screenshot: Hundreds of easy-to-edit logic and survey optionsVoxco Survey Software screenshot: Customize the respondent experience with sophisticated templates and a dynamic look and feel editorVoxco Survey Software screenshot: Add Voxco Add Mobile Offline, perfect for professional face-to-face interviews.

Voxco Survey Software reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.2
  3.9
  4.4
Kathleen Thiesen

Great platform with flexibility for unique projects

Used daily for 2+ years
Reviewed 2019-07-25
Review Source: Capterra

The Acuity4Survey system allows us to provide an automated platform for easy use and navigation for our customers. They make it easier to do our jobs, and to provide actionable outcomes for our projects.

Pros
We do industry surveys on specific topics - the Acuity4Survey system has been easy to customize for our projects; able to manage complex question formats, and their customer service is top notch! No matter what the question, they will provide a response - OR refer the issue to their development area.

Cons
No system is perfect, but there are no big issues that I have that they will not help me with a work-around until the issue can be resolved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Michael Mitchell

Voxco CATI Software

Used daily for 2+ years
Reviewed 2019-09-15
Review Source: Capterra

We utilize Voxco to conduct healthcare outreach and satisfaction surveys. The solution has been a great option for us in terms of cost as well as functionality as it is a good price but also such a flexible platform for us to build upon as our clients continue to put so much focus on high touch telephone outreach.

Pros
The software is geared to for survey research and works perfectly for our needs for our primary clients in the healthcare industry. Very easy to use, easy to program, lots of functionality to cover everything from simple surveys to the most complex. Lots of functionality for CATI, easy to use agent screens, easy campaign set-up. They have been incredible in terms of sales and support as well to help us as we continue to grow our call center services.

Cons
Needs to be updated to use more than Internet Explorer in Enterprise mode and would love to see some enhancements on being able to see agent states and moving agents seamlessly between projects to help with Workforce Management. Also more information on the dashboard to help get quick insights on projects - more customization ability there.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Dave Powers

not good

Used daily for 1-2 years
Reviewed 2018-01-10
Review Source: Capterra

Can't think of one. I have used Confirmit (18 years), SPSS dimensions (3 years), Survey writer (5 years), two different in-house proprietary software packages and Voxco is by far the worst.

Pros
Not much. Extremely simple surveys can be done quickly. Importing a second language into an existing survey can be fast.

Cons
It is time-consuming to program anything beyond the most simple of surveys in it. It lacks many basic features. Their documentation is terrible, poorly written, completely lacks examples, and is poorly indexed. It seems that a search of the online documentation will either yield so many results it's impossible to find what you are looking for or no results at all. Many of the "features" do not work. You can't search past projects effectively. If you know you have similar questions in past studies it is difficult to copy them. You need to manually find the survey, find the section, find the question then drag it into your new survey. At which point Voxco only copies the question itself and not any logic (unless all question numbers and variables match). Voxco makes it impossible to "pin" a second survey in the development environment. Validation is very time-consuming. You need to create separate questions with your error messages, then set that error message question, pipe in the value of the error message question into your original question, then redirect back to the original is the error message condition is true. Ridiculous. It is difficult to re-use answer lists unless they are 100% identical. There is no inline filtering or masking. You need to make separate masking questions all the time. Again adding programming time. I had more cons but ran out of space but you get the idea.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Bonni Poch

Voxco Saved Us!

Used daily for 2+ years
Reviewed 2018-10-23
Review Source: Capterra

Voxco has given us the chance to tap into our customer bases quickly, efficiently, and effectively. We are able to easily view what our customers' experiences look like and are able to action based on this feedback. The data gathered from Voxco is used by our top executives to make educated budgeting and forecasting decisions. We're thrilled with the relationship we have forged with the Voxco team and will always be thankful for the tools they provide and the support they offer.

Pros
How easy it is to learn to use. Very intuitive and for someone like me who isn't an analytics professional, the learning curve was not nearly as steep as I had anticipated. I also think that the technical support is incredible. VERY fast and very efficient. All of my issues were solved quickly.

Cons
There are some design limitations. Might be that I'm not well-versed enough to design the surveys the way I would have liked to see them, aesthetically, but I felt as though the design options were dated and basic.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Ernest Brazier

Long Time User

Used daily for 2+ years
Reviewed 2019-07-29
Review Source: Capterra

We are able to meet any need of our clients from the simple to the very completed in both the CATI and CAWI environment. Like I said above the people are what makes this software so special.

Pros
The technical support you receive during the course of working with the platform. We use both the CATI and CAWI functionality. Many of our projects are very complicated and Voxco's system meets the challenge every time. If we have any problems, Voxco is there to assist and help us get back on track. The software is great but the support is the best.

Cons
The environment takes a bit of effort to feel comfortable in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Voxco Survey Software pricing

Pricing options
One time license
Subscription
Free trial
View Pricing Plans

Pricing is flexible based on your needs and you only pay for what you use. Contact Voxco for a pricing quote.

Voxco Survey Software features

API
Activity Dashboard
Customizable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Social Media Integration

A/B Testing (208 other apps)
Automatic Notifications (214 other apps)
Campaign Analysis (305 other apps)
Campaign Management (364 other apps)
Campaign Segmentation (208 other apps)
Content Management (276 other apps)
Email Marketing Management (205 other apps)
Engagement Analytics (268 other apps)
Monitoring (254 other apps)
Multi-Channel Marketing (248 other apps)
Real Time Analytics (250 other apps)
Reporting & Statistics (361 other apps)
Third Party Integration (358 other apps)

Videos and tutorials

Additional information for Voxco Survey Software

Key features of Voxco Survey Software

  • Panel management
  • Data management
  • Statistical analysis
  • Flexible
  • Feature rich
  • Robust
  • Client portal
  • Custom forms
  • Distribution management
  • Multi-language
  • Permission management
  • Real time data
  • Social media integration
  • Customer segmentation
  • Drag & drop interface
  • Customizable questions
  • Customer loyalty program
  • Question library
  • API
  • Surveys & feedback
  • WYSIWYG editor
  • Activity monitoring
  • Dashboard creation
  • Graphical data presentation
  • Email invitations & reminders
  • Customer activity reporting
  • Multi-channel distribution
  • Access control
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Benefits

The powerful survey designer within Voxco Online allows users to create questionnaires using advanced logic, skips, metadata, multimedia, and more. Keep users engaged by creating varied surveys with custom fonts, colors, buttons, and images.

Panelists can benefit from their own self-service portal and user profile which provides access to new surveys, rewards points, and survey history. Businesses can customize the look and feel of the portal and add custom branding to appeal to panelists.

Voxco Online’s secure REST API allows users to integrate their surveys with other systems. The app also ensure security compliance with North American accessibility standards, Privacy Act hosting & access, and provides data-at-rest encryption.

Create user segments to send surveys to user groups based on specific criteria. Manage different communities, track their behavior, and optimize invitation strategies based on response rates.

Receive real-time results, both individual and general, in order to identify and edit any problem areas. Data reports are generated for drop analysis, completion rates, drop-outs, device activity trends, completion times, and more. Export reports in multiple formats including Excel, SPSS, CSV, and TXT.