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Roster Reviews
Rating criteria
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.95/10
Pros and cons
She is a completely wonderful asset, super responsive and helpful. She even helps me come up with ideas for campaigns.
It’s awesome to turn our loyal customers into ambassadors and reward them and see them raving about our brand.
Their team is super responsive and helpful. They are good at getting our ambassadors excited for different campaigns.
We also see ambassadors becoming confused about signing up for an account vs signing in to an existing account, which leads to having to delete lost of extra/duplicate accounts.
I send an email to my customer rep explaining that the tool is not working, despite many requests-11 days later I receive a message saying we should have a meeting to see what's wrong.
So far, the frustrating part for me has been that it doesn't always pull updated information for all contacts. Sometimes it is remedied by us refreshing the contact page, but not always.