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Blackbaud Raiser's Edge NXT Logo

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Cloud fundraising and relationship management for nonprofits

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Blackbaud Raiser's Edge NXT Pricing

Pricing overview

Value for money rating

3.7

/5

419

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What users say

I dislike that there are so many add-on optional modules or things that integrate with Raiser's Edge. Sometimes, it can get costly; however, that is likely to be with any database.
I would recommend this software to a large or established non-profit that either brings in a lot of money (over $500k per annum), or is hoping to take fundraising "to the next level.

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Reviewers who mentioned pricing said:

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Cain F.

Civic & Social Organization, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great Product, but Could be Overkill for Most Nonprofits

Reviewed 6 years ago

It's doubtful to me, especially after having worked with a few smaller nonprofits which have used Raisers Edge, that even the heaviest users in this arena are using even 50% of the product's out of the box functionality. So while I love the product, and especially love it because it integrates seamlessly with Financial Edge for the accounting reporting, smaller nonprofits are probably better served with something just as user-friendly but much cheaper for donations/events/membership management, like Avectra's Net Forum.

Pros

Blackbaud's Raisers Edge is great software for donations management, including special events and memberships. It's very easy to use, and very easy to get information from, whether through any of the many canned reports, or through queries and exports. Support is extra, but well worth the cost, at least in the initial years after set-up.

Cons

The cost - upwards for just the donations management - is considerable. And things like the Special Events module and Membership and Tributes and Memorials modules are not included in the base package. Like most other software, a lot of thought needs to happen when setting Raisers Edge up. But seriously for every con that I could list, the customer support that comes extra with the annual maintenance, if purchases, offsets the con with quick answers and fixes, so that even the most complicated thing in RE is easily addressed with a quick phone call to support.

JL
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Jeff L.

Civic & Social Organization, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The best donor database

Reviewed 7 years ago

If you decide on Raiser's Edge, try to combine it with Financial Edge. Very similar software, integration, and user knowledge overlap. Just be prepared to pay.

Pros

Raiser's Edge is the best donor database I've seen. It has comprehensive fields and capability to track projects, funds, and appeals. When we used RE, we had about 250 different appeals categorized and about 50 different funds. When running reports or queries, you could slice and dice the data pretty much any way you wanted. Query functions were huge for me. You can dig down into anything you want - all donations by xyz appeal during 10-11 timeframe and paid by check at a certain event? That's an option, for example, with the click and choose query. Huge added bonus if you use RE in conjunction with Financial Edge, Blackbaud's accounting system, as the two systems actually integrate (not export and import but a true integration).

Cons

The biggest obstacle we faced with RE was the pricing. Blackbaud prices you into tiers based on number of constituents, so if you keep old donor records "just in case", you end up accumulating all these records and data that you are paying for annually. If you can afford it, it's great. They are definitely shooting for the quality model not the low-cost model.

CF
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Cain F.

Nonprofit Organization Management, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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WITH RE-NXT, BLACKBAUD MAY HAVE GOTTEN ON THE CLOUD TOO FAST

Reviewed 5 years ago

With the NXT version of its products, along with Blackbaud pretty much forcing its customers onto the cloud, Blackbaud is making some big mistakes. They haven't thought the web products out too much before pushing them out, for one (lots of functionality that previously existed doesn't exist now, although promised), and their customer service is no longer something to rave about. Anyone interested in RE-NXT but who hasn't used the older version of the product at all is going to be more impressed by (for example) Avectra's NetForum, which is cheaper and isn't waiting for significant functionality to be rolled out.

Pros

It's good Blackbaud realized that it needed to build in the classic version ("database view") of the old Raisers Edge into its NXT cloud version of the product. The old RE remains one of the best donor-, events-, membership-management software packages around. I've been using since 1997, and Raisers Edge integrates perfectly with Financial Edge.

Cons

As I mentioned, the cloud version of the software ("web view," or what you land on as soon as you click into Blackbaud.com and sign on) is weak. Adding to the frustration is that it looks completely different from the old version of the software. The worst thing about the cloud version is that a lot of the functionality in the old version has yet to show up in the web version, although Blackbaud...

JW
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Jennifer W.

Civic & Social Organization, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Incredibly disappointed

Reviewed 6 years ago
Pros

NXT is easier to use than the traditional, back end with Raisers Edge when viewing records and can be accessed on your phone.

Cons

The ease of use is still light years behind other cloud-based CRMs. You only have limited access to the data and many fields are blocked (meaning you can't make changes unless you go into the more complicated back end). The biggest problem we have had has been with online gifts. We purchased Everyday Hero (which is Blackbaud's online giving module), and every time a gift comes in by a spouse, it overrides...

JG
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James G.

Religious Institutions, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Robust donor management capabilities, but clunky legacy solution

Reviewed 6 years ago

The solution has served us well for many years, and the service from the sales and support teams has been one of the best parts of the relationship.

Pros

RaisersEdge 7 has tremendous capabilities - perhaps too many. Although an industry leader in market share, for a small organization, we don't use the majority of functions available. Service from our sales support contacts has been very good.

Cons

The overall solution is very clunky and difficult to use. While Blackbaud is in the (multi-year) process of migrating functions to their cloud NXT platform, this process is slow and leaves users straddled between an old clunky solution and the functions that have been migrated to their cloud platform. The solution is expensive compared to other simpler solutions that can be better suited to small organizations. The mobile app, while useful, is very limited in its capabilities and seems to be a v1 mobile app.

MJ
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Mary Jo T.

Primary/Secondary Education, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Raiser's Edge 7.94

Reviewed 7 years ago

Overall, Raiser's Edge is a great product with a lot of functionality. It can be pricey, but my research shows me that for many major fundraising organizations, they all use it. Raiser's Edge is the industry standard. If your organization uses it, I would not migrate away from it. If your organization is not using, it might be a worthwhile investment for the functionality it provides.

Pros

Relatively easy to use. Great functionality as a constituent database and donor giving software. Definitely top of the line.

Cons

Multiple modules needed for credit card processing, events, education/alumni. Each module is additional cost. Conversioncost could be high if converting away from Raiser's Edge due to its complexity compared to other providers. Customer support can take a long time to get through via phone. Sales really pushes to move you RE-NXT, which is cloud-based and costs several thousand more than server-based RE.

KT
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Kristen T.

Civic & Social Organization,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Donor data taken to the next level

Reviewed 8 years ago
Pros

Raiser's Edge is a powerhouse for the management of donor data. It is easy to track a donor's contributions and see their giving history at a glance. I especially like the ability to identify each donor with a constituent code, which makes it very convenient to pull reports on specific groups of people who donate (like volunteers, board members, or staff). With the ability to see giving trends in multiple ways, data analysis is much more comprehensive and quicker to review than with other similar software types I have used.

Cons

Certain custom reports or queries can be difficult to design for the desired output, requiring help from Customer Service. Unfortunately, the wait time to speak with a live customer service representative is always VERY long. The online chat option can work in some instances, but not always. It would be nice if there were more representatives available to help via phone. The product is also very expensive and there are additional costs to add new components, even modifications like changes to the online interface. Every new development for the product comes with a high price.

LP
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Leland P.

Nonprofit Organization Management, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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No customer support - aggressive re-subscription

Reviewed 6 months ago

RE has a lot of capabilities that are not user-friendly with little-to-no support from them, and very aggressive sales endeavors. Essentially, we did not have good experience with them at all and glad we switched to a service that is user-friendly and very responsive. We were very surprised by their strong-arm tactics to re-subscribe, although they were unsuccessful, thanks to the Better Business Bureau, at which time RE could not produce any contract to which they had claimed we were bound.

Pros

A lot of functionality for large nonprofits, yet with little to no customer support.

Cons

Very aggressive sales endeavors and dare I say devious re-subscription processes. They tried to re-subscribe us at a very high price quoting a timeline when we could decide to not re-subscribe. We tried to unsubscribe, but they said we were bound by a contract. We had been using RE for more than a decade, with no consideration. They insisted we missed the timeline to unsubscribe and demanded a very expensive fee for the following period. Ultimately, we reported them to the Better Business Bureau and they could not produce a signed contract from our agency, or even a template from them. We had a back-and-forth with RE via the BBB, at which time they stopped contacting us realizing they had no basis for their demands.

TR
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Tamera R.

Civic & Social Organization, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Raisers Edge is Dysfunctional

Reviewed 6 years ago

Either have SalesForce build software for you - disadvantage being that no one will be on exactly the same software so if you need changes or upgrades, you will need to pay for the programming. Advantage is that you have control over the product, and most of the expense is up front. Or go with Donor Perfect, which is truly relational, far less expensive, highly configurable, and has the best mobile ap around. And I am NOT paid by DP to say that, nor did I ever work for Blackbaud or RE.

Pros

Batch entry. That's it. If ALL you do are massive fundraisers where you bring in a thousand donations of 10 bucks apiece in one day, then RE has the batch entry system for you.

Cons

Blackbaud's contracts all have clauses that prevent users from making derogatory statements or posting negative reviews. The contract allows them to lock you out, kick you off, charge for the remainder of the contract, blah blah blah. And they enforce it. Ask yourself why a decent software would need something like that? This is NOT a relational database, and if you understand anything about software...

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Verified reviewer

Museums and Institutions, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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A Necessary Evil

Reviewed 4 years ago

While there are a lot of new, or newer, donor management systems out there now, Raiser's Edge is still the one most organizations go with. It has all the necessary features and if you already have RE 7, switching to NXT is easier than trying to move to an entirely different system. Frontline fundraisers will find NXT much easier to use for their purposes than RE 7, but those who use Raiser's Edge a...

Pros

Raiser's Edge NXT is much more intuitive and user-friendly than its predecessors. It has many neat features built it such as the map/location function and some automatic reporting. Its mobile friendly meaning its easy to review notes or update on-the-go and the email tools built in are very useful, even if not the most robust email system.

Cons

With NXT, it seems like Blackbaud released things before they were ready. Many of the necessary features can't be done though the NXT online view and still require the database view, which is the same as RE 7. They are adding new features all the time and perfecting the ones they already have, but many times it seems like they should have perfected it before it was released. Often when they debut a new feature, I'm left with more unanswered questions. I do belive NXT view will get better over time, and it is necessary to switch over as soon RE 7 will not be available, but NXT is expensive and does often feel like it is still in development.

AW
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April W.

Hospital & Health Care,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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The only game in town . . .

Reviewed 9 years ago
Pros

I believe Raiser's Edge allows you to track a lot of informaiton in its constituent-relationship database and I like that it has products which it speaks to easily, i.e. a financial product (Financial Edge) and an Internet option (NetCommunity.) I enjoy having the subscription that we have which allows us access to unlimited online and phone questions/issues and also unlimited online training. Very...

Cons

The customer service leaves a lot to be desired. They often do not get back to us when we have issues with RE; they seem to focus most of their customer service toward "hosted" clients (and we are not hosted at the present time); we still have cases open with them and unresolved since November 2014 (and this is now April 2015); they do not exude the "customer is always right" attitude and they are a very expensive product. Also be careful with their pricing, different customers pay different costs for the same service/products. There also seems to be a lot of hidden costs when purchasing new products or modules from Blackbaud for the RE so make sure that you delve into that with your customer representative if you are looking to purchase anything from them.

AB
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Allison B.

Higher Education, 5,001-10,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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The Raiser's Edge is an industry standard for a reason. It's robust but doesn't play well with non-Blackbaud software.

Reviewed 6 years ago

If you're a small-to-medium shop looking to invest in a CRM, The Raiser's Edge will work well for you. If you need easy integration with other software solutions (email marketing, event marketing, etc.) you may want to look elsewhere, but if your main need is a robust CRM, then The Raiser's Edge a good way to go.

Pros

The Raiser's Edge is consistent and reliable as a CRM. Because it is so widely used, there are tons of good resources online if you have any questions, and you are likely to be able to easily hire staff who have experience with it. You are able to set up your data structure with a good amount of customization. The the query tool is easy to use as long as you understand how you've set up your fields. You don't need to be able to code to administer the database, which I appreciated. Permissions are fairly straightforward.

Cons

As part of the Blackbaud suite of products, The Raiser's Edge is not easy to integrate with other products. If you need easy integration with other software solutions, you'll either have to buy other Blackbaud products, which are expensive and sometimes not the best in their class, or do a lot of data transfers between the systems. For example, when I was administering a Raiser's Edge database, I had to regularly export lists for use with Constant Contact, and import transactions for our online giving page, because we didn't use Blackbaud solutions for email marketing or online giving. It wasn't very difficult to do, but it did slow us down with tasks that should be automated.

sh
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sheila h.

Higher Education, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Pricey add-ons make this a better product

Reviewed 9 months ago

although it has improved things, our office has old practices that prohibit the use of NXT full potential. for the price, i think there should be regular one on one sessions and training, not just readings and webinars. blackbaud is always trying to sell things to make the use of their products more efficient but we already spend a lot of money

Pros

ease of use on the road. organized into easy to see tiles. ability to upload things by dragging. ability to get lists easily

Cons

inability to create most custom lists. would like lists to be provided by fund. would like all contact information to be able to be shown for donors in one line with name, ID, phone, email and exclusions. need to make very complex queries to accomplish and extract data from the database view. not user friendly for regular office employee. expensive program that our office does not even know how to fully use. would like more individualized training and support to learn all the aspects of what we pay for. however we have a database manager that does this but acts as a gatekeeper.

MH
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Michelle H.

11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Raiser's Edge NXT is a big improvement!

Reviewed 7 years ago

Raiser's Edge NXT has notified us when prospect donor pledges are ending and recommendations for cultivation which has increased our major giving donors.

Pros

The Raiser's Edge database was very outdated however with the addition of NXT it's now very visually appealing and user-friendly. They took the old database look and revamped it to include charts, recommendations for donor cultivation and alerts daily referencing which donors to reach out to. It's very mobile friendly and great for major giving officers so they could make notes and assign tasks to their team while on the road. You could easily look up donor records and it's all accessible from Blackbaud.com so you don't need to download an app. It's good to have when on meetings and if you have to be an exhibitor for your Foundation and quickly look up donor records.

Cons

NXT shows consecutive donor years at the top of each profile however the years are not always accurate with the years in Raiser's database. Sometimes the years are way off. Also, they should make it easier to view outstanding pledges in NXT. NXT is a bit pricey however worth the cost and your return on investment is improved as it notifies you when you have major giving prospects to reach out to.

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Verified reviewer

Nonprofit Organization Management, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Expensive but worth it for any CRM needs

Reviewed 5 years ago

We use Blackbaud Fundraising on a day to day basis to track donor records, giving, pledges, create crowdfunding pages and online donation templates.

Pros

Blackbaud Fundraising includes Raiser's Edge, Luminate Online, crowdfunding features. The Fundraising tools integrate very well and it's user friendly and intuitive. We are able to create an attractive and easy to use donation form for our website. It allows you to easily track donor giving, pledges, create donation pledges and integrate with Raiser's Edge and other tools well. NXT is a new feature we purchased which is expensive however it's an attractive interface to view and track donor pledge level and upgrades.

Cons

Blackbaud products tend to be very pricey and offer a ton of features however you only use about half of them on regular basis. It could be quite a challenge to create crowdfunding pages., definitely multiple steps. Sometimes the dashboard giving and queries show different numbers so there's some inconsistency. Their NXT new tool is amazing however it's pricey. It's great for major giving officer.

AG
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Adrienne G.

Nonprofit Organization Management, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Might be great for fundraising, not for membership - do research if you are looking for memberships

Reviewed 5 years ago
Pros

Logging in is simple - you can do it from a browser. With NXT, there are unlimited licenses so you can have virtually "unlimited" logins. The OLX emails are more reliable than the old NetCommunity. Has decent analytics and reporting (for donations only).

Cons

The NXT web view has a nice layout but is completely useless for membership. In order to do data entry, you still need to use database view. NXT is very expensive and not worth it just for a fancy view. There were lots of features that we had been promised and we were also told that things were being updated constantly and that we should see more functionality coming very quickly. This has not been the case. Training is expensive and knowledgebase articles can be outdated. Anyone seeking a membership management software or association management should research all options before moving to RE.

GM
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Glenda M.

Nonprofit Organization Management, 501-1,000 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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No Longer the Go To Software

Reviewed 4 years ago

Horrible. I wouldn't reccomend this company to anyone. Save your money, do your research and go with another vendor.

Pros

I enjoyed the upgrades from the old school dinasaur program that was available until NXT. The features were comparable to other software on the market.

Cons

THE PRICE!! They were very proud of their product and ultimately did not try to keep our business. They offered their product to us for $30,000 a year for a database with less than 10,000 constituents. I believe they have since lowered their price, but their security breach has had a huge impact on many of our fellow nonprofits. Their customer service is some of the worst I have ever endured and you will have 5+ people contact about the same issue. You're lucky if you get a respose, so I mostly didn't even ask a question.

CM
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Connie M.

Higher Education,

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Overall very pleased

Reviewed 8 years ago
Pros

The data is well organized, easy to pull, and easy to export. Although this is the only major database software I have used personally, I have heard multiple comments from others that Raiser's Edge is so much easier and more efficient than other software types on the market. Our organization has been using Raiser's Edge for over 15 years, and we are well pleased with its capabilities and performance. This...

Cons

BlackBaud is a little over-priced on some of its data cleansing services, like EmailFinder and Deceased People Finder. We often get the same service for much cheaper through our mailing house vendors.

MH
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Mike H.

Religious Institutions, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Looking for a replacement for Raiser's Edge

Reviewed 2 years ago
Pros

Functionality, donor records were robust able to enter split gifts.

Cons

Cost, user interface, difficult to use, customer support

KW
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Kathleen W.

Environmental Services, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Glossy veneer on an overage frankenstein whose glory days long gone

Reviewed 6 years ago
Pros

Let's face it, the base model is the industry standard with all the bells and whistles you'll need. Here's what Raisers Edge does well: Exports, Queries, complex reports, and storing gift data just the way I like it (as the head of fundraising) and just the way my CFO likes it (who knew we could agree!).

Cons

Problems are the price, the cobbled-together addons essential for modern fundraising, and service. Here is where RE has gone wrong: they offer addons that don't work well with the base model of RE and the sales people and customer service people will not admit that they weren't intended to work well. It's obviously clunky programming!

ZG
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Zack G.

Higher Education, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great Donor Management Enterprise Software for large/established non-profits

Reviewed 7 years ago

I would recommend this software to a large or established non-profit that either brings in a lot of money (over $500k per annum), or is hoping to take fundraising "to the next level." I have used Raiser's Edge with two different organizations

Pros

- So many features, reports, queries, and fields. - Highly customizable. - Basic functions are fairly intuitive and easy-to-use. - Scalable, with lots of optional add-on features.

Cons

- Complex. If you want to "go deep" with this software, be prepared to invest a lot of time into the process. - Very expensive, and pricing is not dependent upon things like constituent counts (like marketing automation software is doing).

HW
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Haley W.

Broadcast Media, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Ok if you're a large non-profit

Reviewed 6 years ago

If you're reading software reviews trying to figure out what donor management software you need -- you probably don't need Raiser's Edge.

Pros

Really powerful donor management software for large organizations or organizations that want lots of customization and add-ons such as wealth screening.

Cons

For a small non-profit, it is overkill. It's expensive and we didn't need much of what it offered. When we did need something that was different than their base offering, it would have been cost prohibitive for them to implement it for us. Their support isn't great, long waits and not super nice staff.

MM
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Matthew M.

Civic & Social Organization, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best donor management software

Reviewed 7 years ago

Raiser's Edge is the premium donor management package. We've used a couple other solutions in the past, and they don't even come close to the power of RE. It's expensive - as most Blackbaud products are - but it's well worth it for us.

Pros

Highly customizable Powerful query and report builder Multiple modules including Events and Volunteer Management If you're hosted instead of on-prem, Online Express is a fantastic add-on for email blasts, form building, and event registration

Cons

Very expensive Proper setup requires a serious time commitment Some features are only available in the hosted environment

JM
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Jenna M.

Civic & Social Organization, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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The Raiser's Edge is the Heart of our Organization

Reviewed 6 years ago

It is pretty expensive, but if you know how to truly use it, it will enhance your fundraising program.

Pros

The Raiser's Edge has an incredible amount of features from extensive reporting to in-depth donor records. One specific fixture that my organization finds extremely useful is the ability to search for donors using any piece of information in their record.

Cons

The Raiser's Edge has a steep learning curve and requires quite a bit of training to fully grasp all of its features. Just a slight warning before venturing into this program, patience is required.

JG
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James G.

Religious Institutions, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Legacy application / company struggling to modernize

Reviewed 7 years ago

Overall the Raisers Edge platform has served our organization well for many years, but as we have been looking to modernize our donor management solution, we have found that Blackbaud's NXT platform has been very slow and bug-prone. We are evaluating other more modern solutions as well.

Pros

Very extensive options Long-standing company so they are not a fly-by-night operation Extensive training solutions (but necessary with level of complexity)

Cons

Clunky user interface NXT platform is slow to migrate full functionality (still does not have gift entry) More expensive than many other solutions now on the market