ClickBid Reviews

The software is intuitive and easy to use and also loads bid items, etc. very quickly. Bidders are notified when they are out-bid which I think helped us to raise record amounts with this auction the past two years we have used ClickBid. Also, the amount of reports that are available post-event were really helpful to our accountant and the rest of the staff.

No cons were added to this review

I love using Clickbid. It was super easy to set up and for data-nerds like myself, fun to use. This was our first time doing our silent auction online. We almost doubled what our silent auction did the year before.

The only thing I didn't like was I thought that the reporting could have been easier to understand.

I love the functionality and options that are available. When first signed up, there is extensive training from the ClickBid team and webinars to help you learn the platform and really understand how to use everything. The team is honestly invested in your event and its success and will go out of their way to help you. Fast to respond to any questions! Day-of support for any issues that pop up....

Read more

There are a lot of menus and options, and it can be overwhelming at first. However, if you actually take time to go thru the training, they really walk you thru everything. Its only overwhelming if you think you can do it yourself without help. So take the help!!

Angela, Thank you for this AWESOME review of ClickBid. We are so thrilled you are just as excited about our platform as we are😊 Appreciate you taking the time and effort to share your experience regarding ClickBid.

Our organization previously conducted the auction on paper and handled the check out process ourselves. Moving to an online platform has made the process much easier and has required fewer volunteers to manage. It has also been more convenient for our attendees.

Getting follow up information and summaries after the event is cumbersome and not at all intuitive. Totals and wrap up information is spread out in different areas, not well defined, and takes a lot of time to figure out.

This is great feedback. It will help us organize our post event better. We have several updates that will assist this process.

We love the ease of use and great price for our nonprofit. We used another auction software last year which was very difficult to set up. ClickBid has been a breeze as far as their onboarding and set up. They have been quick to respond to our support requests. The whole process has been pleasant.

ClickBid makes it easy by limiting customization. So while I wish we could make our landing page a little more customized, I will gladly trade that for the ease in the rollout.

The ability to have pictures for each of the auction items, ease of bidding for the user

It was our first auction with the software so we had a few kinks to work through. There were a few reports after the event I had to work through to find what I wanted.

The software is amazing - from the quality of the pictures you are able to upload with your auction items to the numerous reports that it allows you to run! Clickbid integrated seamlessly with our CRM and made life on the back end of the event a lot easier!

I would not say that Clickbid is difficult to use, I would say that there is a lot of information to process at first. With that being said your designated customer service rep will walk you through it all and walks you through quite well with a smile on their face. Thank you Clickbid!!!

Super user friendly, flexible, constantly improving. I like that I can easily manage every detail of my event in one place.

Hard to say. Each year I have used it, it's gotten better. My main complaint last year was that you could figure out which bidders were outbidding you but, this year, thats corrected. I do wish that you couldnt potentially just put in someone else its bidder number and bid so easily.

Pretty easy to configure, great YouTube videos with how-tos. I also like that we can do mas uploads of images and data, as well as mass extracts for reporting.

Some types of auction formats are not supported. Also the landing page for the auction is not necessarily intuitive to set up - requires intervention by the ClickBid team.

Ease of use speed of refresh and quickness of identifying

The amount of time I was looking at my phone during dinner.

No pros were added to this review

No cons were added to this review

Excellent analysis of the pros and cons. Over the summer we plan to release several new features including multiple images, robust catalog guides using MS Word and photo editing (cropping, rotating, resizing).

We love using ClickBid! We have an annual event with a revolving door of committee members, so the reports are awesome and the instant data is fantastic compared to the use of paper sheets. We also love the ClickBid does not have a commission fee in their pricing like others we looked at. The system is very easy to use and ClickBid has a great team that has gone above and beyond for us.

Really wish we could keep multi-years in the system for comparison/ease of historical overviews. There is sometimes a delay in the texting, which is problematic when you're trying to make real-time announcements to guests.

As a small but growing non-profit, we've been implementing new technology over the past year to streamline our processes. ClickBid is by far the most user friendly, comprehensive system we've put in place recently. Last year for our auction we used a pretty cheap but low functionality text-to-bid software from a local distributor and it was not a pretty experience. We're so thrilled that we found ClickBid...

Read more

Honestly, none. Worth the price entirely. If I had to pick a con it would be that we only have one event right now that we can use the system for, but hope to have more in the future to make the most of our one-year license.

We have used ClickBid for our Silent Auction at our fundraising gala for 2 years now. It is extremely easy to use and train volunteers on. We get great results and our guests love the interactivity of our auction items. Plus it's relatively inexpensive compared to a lot of competitors products and allows you to purchase the elements you like rather than overpaying for software you don't want or need. Plus the on-site guest service representative is one of the best additions to a team of volunteers and staff on-site and the cost is more than worth the additional expense.

No cons were added to this review

2 years ago we moved our silent auction from paper to online with Clickbid. It made things SO MUCH easier and we raise more money! It is easy to add silent auction items and it is easy for people to bid - in fact, because they can bid from anywhere (vs at the event, in the silent auction room) we raise more money and people get in bidding wars!! We also love the reporting. Very easy reporting with valuable information about our event.

I wish the event registration and silent auction modules were tied together better. It works, but it could work better.

I love how user friendly the software is - for admin and bidders. I love the tutorial videos. Its not too complicated that you can't master it in a short time. I love that you can make adjustments and see the results instantly. Its simplistic yet professional. I love that people can preview the auction items before event and those who can't be the event have a chance to bid and win auction items. I streamed line check out so much

I wish there was a little more access to live help. The emails are helpful but during the last week before an event, you need more instanteous responses. I wish the cost was a little lower.

I love the "fund a need" portion of the system and used the dashboard that worked great for our event. System was easy for most volunteers to use. I like the website tool as well for ticket sales and sponsor links.

It is very time consuming to enter all of the auction items. The costs are a bit high. Clickbid takes a % of all credit card transactions. That is where they make their money so I think charging for additional services is overkill.

Ease of use for all parties has made our event more successful. The representatives frokm Clickbid are pleasant and responsive. Our bidders have thanked us for making it possible to bjd remotely and choosing such user frienday software. The cost is amazing!

Absolutely nothing! The only problem we experienced was at the end of the event, the internet access slowed down bidders. But, that was outside of Clickbid.

It was fun receiving instant texts on your phone when being outbid. Made the silent auction a week-long interactive game for our community. The live auction function allowed people not even in town to bid aggressively against the people in the room, which made for a fun atmosphere (and more dollars raised...) Appreciated the snapshot summary always available, and also, very easy to generate relevant reports after the event.

We found the new, optional event ticketing function to be confusing and ultimately unnecessary. We knew going in that integration with the rest of the platform was still getting sorted out. We simply removed it midway through the process and everything worked fine.

Reasonably priced. Easy for bidders to use. Very good customer service. Always enjoy having the ClickBid representatives assist at our events.

I wish we could retain past events and pull auction listings from those events into a new event. I'd like to see a print manual rather than You Tube videos for user instructions. It would be nice if ClickBid was more comprehensive and included peer-to-peer fundraising, etc. I think it may be headed in that direction.

Ease of use.

The ticketing and bidder systems do not "talk" to each other.

Great feedback! We are working on providing more integration with tickets and bidders. Our goal is not to automatically assign bidders from ticket sales. In the past, this has confused clients and created duplicates. However, we continue to look at ways to seamlessly move guests to bidders without any confusion.

It's ease! When we first started we had many attendees scared to use the product. Change was uncomfortable for many. It ended up being no problem at all.

Perhaps the search component can improve. There were times I wanted to find an item but have a little difficulty in doing so. I know it's hard to put so much data capability on a smart phone.

Clickbid is easy to use, especially when adding items and bidders. I especially like the ability to use an excel spreadsheet & then import all of the info into the Clickbid platform.

My biggest complaint about the Clickbid software is being stuck with some of the formatting. It would be nice to design the site to fit our own auction.

The setup was pretty easy, including the website creation, getting items loaded into the auction, and adding bidders to the system. After the auction closed, collecting payments was also very easy using the Butler feature and gusts were happy knowing their credit card information was secure.

The inability to customize some of the item layouts and the home page layout was a minor drawback. Allowing more CSS access to users with knowledge of how to customize would be great. Also, , my initial sales person was great, but once I was transferred to the standard customer support team, my experience greatly decreased. Customer Support consistently cut and pasted answers from the system (answers I had already read that didn't help) and never took the time to fully read my issue before jumping on the quickest and easiest answer. Several times, I got so frustrated with the support I was receiving, I went back to my sales person to get a good answer.

ClickBid trasforma our ability to effectively and efficiently raise more money at our annual gala. It is easy to work with, and is a much appreciated tool for us--particularly with limited staff. Everyone is helpful.

No complaints. There does not seem to be a way to contact our rep directly by phone, but response time on email is reasonable.