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DonorDrive

4.2
(36)

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Fundraising campaign management solution for nonprofits

(0)

DonorDrive Pricing, Features, Reviews and Alternatives

DonorDrive FAQs

Q. Who are the typical users of DonorDrive?

DonorDrive has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business

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Q. What languages does DonorDrive support?

DonorDrive supports the following languages:
English


Q. Does DonorDrive offer an API?

Yes, DonorDrive has an API available for use.


Q. What other apps does DonorDrive integrate with?

DonorDrive integrates with the following applications:
Google Analytics 360, Meta for Business, MoveSpring


Q. What level of support does DonorDrive offer?

DonorDrive offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support

DonorDrive product overview

What is DonorDrive?

DonorDrive is a cloud-based fundraising platform designed to help non-profit organizations create, launch, and manage donation campaigns and events. The platform includes a motivation engine, which enables administrators to communicate with potential donors via text messages, tweets, and emails.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Email/Help Desk
Phone Support

Training options

Webinars
Live Online
Documentation

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DonorDrive features

Functionality

3.9

/5

36

Total features

27

2 categories

Most valued features by users

Reporting & Statistics
Event Management
Donor Management
Activity Dashboard
Customizable Reports
Third Party Integrations
Customizable Branding
For Nonprofits

Functionality contenders

DonorDrive users reviews

Overall Rating

4.2

/5

36

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.29/10
Rating distribution

5

4

3

2

1

15

15

5

1

0

Pros
The integration of data throughout the various parts of the platform is excellent, offering some good cross-reference and dynamic display with donors/participants, goals reached, etc.
They have always been great about helping us to understand the roadmap that they are building against and see where are needs can fit into that roadmap.
What I like most about DonorDrive is their responsiveness and willingness to improve the donor and participant experience on the platform.
Cons
This is not specific to me as a user, but I do get a lot of complaints from grandparents that the program is hard to use. I don't feel it is a DonorDrive problem, more of a generation gap.
It's always a point of confusion, and if they miss that one link, they're registering as a new participant and they get mad because the system tells them their email is already in use.
Sometimes this software can be confusing for older generations to use, if they click off a fundraisers page they do not know how to get back to it.

Overall rating contenders

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Laura H.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Working with DonorDrive has been a dream!

Reviewed 6 years ago

DonorDrive gave use incredibly flexible and customizable fundraising software at an amazing price. Additionally, their customer service is world-class!

Pros

I love the user-friendliness of this software, but what I love the most is the incredible amount of patience and support I get from the uber-wise customer service team.

Cons

In an ideal world, I would like the ability to have human-readable URLs in place. I also think that it would be really helpful if the administrator knows a bit of coding -- sometimes that seems to be the quickest route to solving a problem, and I am not skilled in that area at all.

AR
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Verified reviewer

51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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DonorDrive is a great platform for our end users (donors & participants) and for admins too.

Reviewed 6 years ago

We are able to facilitate nearly 300 P2P fundraising events (and ticketed events) with the DonorDrive platform. We utilize it to pull reports on fundraising and donor data, communicate with participants, and provide landing pages/personal fundraising pages to nearly 300k participants. My industry is not correct below - it says Accounting but it should say Nonprofit management.

Pros

What I like most about DonorDrive is their responsiveness and willingness to improve the donor and participant experience on the platform. I have used the platform in different capacities since 2011 and the experience has continued to improve. Where there are challenges (transitioning to mobile, or support needed for a landing page not working for whatever reason) the team is *VERY* responsive. The admin side has also had a lot of improvements to increase the ease of pulling reports, viewing data, and setting up automated communication.

Cons

What I like least about DonorDrive is that the mobile experience could improve. The pages are optimized for mobile but could be better and the payment process could be shorter for users that are not signed in. The mobile admin experience would be improved by the use of an app vs. utilizing safari. DonorDrive has partnered with Charity Dynamics to offer a mobile experience to participants where they can ask for donations and thank their donors - which we have seen increase our participant fundraising. Our events do wish that they could have a similar mobile app where they see reporting/admin features from mobile. We know our audience is mobile first, so we hope this experience continues to improve.

LS
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Linda S.

Marketing and Advertising, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Donor Drive is somewhat confusing at times on the back end, but very much so on the front end.

Reviewed 6 years ago

It did the job. It allowed people to register and fundraise for this event, but not without problems along the way.

Pros

It does what it needs to do, but not always without a struggle. Like the ability for participants to customize their page, albeit limited. Like the fact that we can ask for fees.

Cons

Limited ability to change the templates. I don't care for the way the dollar amounts are displayed for fundraisers. I've gotten countless calls asking why it shows zero dollars because of the breakdown of team/individual reporting. Maybe have two thermometers or gauges running side by side. It's also behind in the fact that it cannot accept newer means of donations including venmo and text to donate....

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Derek L.

51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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DonorDrive is a great tool for peer-to-peer fundraising

Reviewed 6 years ago

DonorDrive is a great resource for my students. I love many of the functions DonorDrive has available and I'm not sure if any other peer-to-peer fundraising sites can really compare. The benefits of using DonorDrive outweigh of the negatives.

Pros

Ability to schedule messages to participants and set up trigger notifications Email campaigns make it easy to reach out and connect with all participants and donors Insights for communication sent to participants and donors via email campaigns is great - looking forward to insights for scheduled messages and triggered notifications!

Cons

Information for custom registration questions lives in a different space than custom reports. I wish i could pull a custom report that includes custom questions. There is no ability to schedule what time notifications go out. There is no check-in option for events. I have to run a report, export it, then either print it or have it on a shared drive for check in.

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Beau K.

Higher Education, 1,001-5,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Good Service When Not Crashing

Reviewed 4 years ago

We are able to outsource our philanthropic websites instead of creating and managing one ourselves. The websites are surprisingly attractive and easy to use/manage. It saves our company a lot of time and money to use their services. However, it seems as if they have no cyber security for DDoS attacks. Our customers were getting double and triple charged for a week from the attack. Also, they do not automate certain functions that should be automated, like platinum upgrades for Extra-Life.

Pros

My favorite part of DonorDrive as a user is that all of their websites are similar formats (on the admin side). We source a couple websites with them and if you know how to work one website from DonorDrive, you can work with the other ones as well. DonorDrive makes websites that are very easy to control on the admin side. I am not an IT professional but I can answer almost any troubleshooting inquiries that I receive.

Cons

I dislike how hard it is to help our customers that are trying to donate in Canadian Dollars. On our website, Canadian donors can choose CAD to pay with; however, many of them send us tickets that show they paid in United States dollars, which means they paid more money in CAD then they originally wanted and usually need refunds of a few bucks here and there. There are many issues for Canadian donors. On top of that, DonorDrive usually takes a while to respond to bugs - I would like quicker customer service.

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