ProClass Pricing, Features, Reviews and Alternatives

The customer service is exceptional. I can call tech support, e-mail or chat on-line. They'll even set up customized webinars for staff learning to use Pro-Class. I did not expect to get such support or a quick response to even my basic questions and even more complex problems. I also like that our clients/students can sign up for classes on their own and make payments using a secure site.

I wish the manual covered more material. But the manual leaves off, the customer service covers.

Flexibility: The ability to configure this software to meet our needs, to change the terms used and the thoughtful design has been very helpful to us. Attendance: the front-end attendance function has saved us countless volunteer hours with our instructor teams. Query ability: we can pull from the database to answer so many user/management questions.

The back end is a bit intimidating to learn how to use, although the new version promises an easier user interface. We had big efforts getting our users trained, but now our users really enjoy ProClass.

Thank you for the kind review. We appreciate your feedback and will continue to work to improve ProClass going forward.

The database ProClass is built upon is very robust. You can manipulate the data in lots of ways, pull reports and ultimately download all your contacts. The ability to email your entire database was invaluable and that feature alone almost kept me with them.

Customer support was mediocre. Training was a beast and took TONS of time to learn. The rosters were garbage and essentially useless. The cost was at the whim of whatever the owner felt like. So every year the rate increases were always an unpleasant surprise.

Thank you for your review of ProClass. We appreciate your positive comments about our powerful database and reporting features. We are pleased that our email and marketing features helped you increase your business and that they were invaluable to you. As we have had only 1 client ever discontinue ProClass to utilize 6crickets we are aware of your account. We are confused by your comments...

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As a sole proprietor, I do it all, from lesson plans and teaching to marketing and running the not-so-fun parts of the business. I was spending 6 hours of my day just doing data entry and administration while having to keep my office open long hours just to allow parents to come in and register. I thought ProClass was for much larger businesses than my small art program. As my business grew however,...

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I had to really think about this to come up with a con to ProClass. I guess for me, it would be some of the technical terminology that I am not familiar with. It does require a time commitment to get to know the program and set it up just right for your business. Again, this isn't really a con for ProClass, more my own limitations of time, knowledge and experience.

We needed a system that would handle online registration for a set of courses each semester, with online payment by credit card. Overall it does that quite well. Ease of use is important for our clientele of senior students; it's good but not quite as user-friendly as it could be. Besides the reports that are available to us, it's very helpful to be able to access and download course and student information for further analysis. The feedback from Support about potential registration problems also helps us resolve these problems.

For us at the administrative end the system is often quirky and not so easy to use. I personally have had to become the organization's expert to help others through it. In an older version we found that people were occasionally charged for a course even though it was already filled. It took us considerable effort to convince ProClass of the problem. The fix was to give people 30 minutes to complete...

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