ProClass Pricing, Features, Reviews & Comparison of Alternatives

ProClass

Class Management software and Online Registration+

4.25/5 (20 reviews)

ProClass overview

What is ProClass?

ProClass is a highly flexible management solution for event and class organizers across multiple industry types. Ideal for membership societies, businesses, schools, associations, non-profit and charity foundations, ProClass is a web-based software service with pricing and configuration options designed to best-fit specialized requirements. Starting with powerful class and event management tools, key features include unlimited scheduling across diverse types or locations before promoting each event online. SEO optimized listings are then marketed via customized customer portals and associated registration sites, using selected third-party merchant providers or gateways to process online sales securely. Offer attendees detailed listings describing events with photos, speaker biographies and class schedules, while tying in eCommerce support for selling merchandise or accepting donations.

Alongside the customer web portal assigned to each client where members can login, register and manage their own contact information, ProClass also offers integrated CRM functionality. Multiple account contact relationships enable relationship webs to be plotted within the customer database to define roles and communications, tracking attendance histories and feeding this information back into bulk email marketing campaigns. Unlimited HTML email templates are available here, responding to custom queries when mailing out event updates, seasonal class timetables or fundraising notifications.

In addition, ProClass places heavy emphasis on financial management thanks to account-level billing and accounts receivables tracking and reporting capabilities. Access online customer invoices and receipts in PDF format, automate recurring monthly charges, track invoice comments and view detailed invoice, transaction or payment reports. Data mining options within ProClass then extend to querying all customer data, creating custom requests that can be exported straight to Excel. Library reports for student lists, statements and daily class rosters can similarly be exported to popular formats including PDF, Excel, XML, Word, Tiff or a multitude of useful web file types.
www.proclassonline.com

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English

ProClass reviews

Value for money
Features
Ease of use
Customer support
  4.0
  3.8
  3.6
  4.4
Kia MorningFlower, CSM

ProClass is Pro!

Used daily for less than 6 months
Reviewed 2019-08-21
Review Source: Capterra

Using ProClass allows me to streamline some the steps in clients booking corporate on-site training and accepting other forms of payment; besides checks.

Pros
The customer service is exceptional. I can call tech support, e-mail or chat on-line. They'll even set up customized webinars for staff learning to use Pro-Class. I did not expect to get such support or a quick response to even my basic questions and even more complex problems. I also like that our clients/students can sign up for classes on their own and make payments using a secure site.

Cons
I wish the manual covered more material. But the manual leaves off, the customer service covers.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Daniela Easter

ProClass has tripled my productivity!

Used daily for 1-2 years
Reviewed 2018-09-11
Review Source: Software Advice

I am very happy with my decision to use ProClass. I recommend it to anyone that has multiple classes, whether large or small. If I could suggest anything for improvements I would ask for a more simplified, step by step How-To section to address common things like refunds, class lists etc. I tend to see things visually and perhaps using visual markers or icons instead of words would make the self-help section more user friendly for non-techies like me!

Pros
As a sole proprietor, I do it all, from lesson plans and teaching to marketing and running the not-so-fun parts of the business. I was spending 6 hours of my day just doing data entry and administration while having to keep my office open long hours just to allow parents to come in and register. I thought ProClass was for much larger businesses than my small art program. As my business grew however, I was overwhelmed by the paperwork and I knew I had to hire someone. Instead, I decided to try ProClass for a year. ProClass allows my clients to register for classes day or night, at their convenience allowing me to reduce the time my office has to be open to the public giving me more time with my family. It allows clients to input their own information, reducing errors and my data entry time. In fact, it saved me from having to hire someone just for the data entry! It has organized my recordkeeping, making tax time so much easier. I can now concentrate on my students and my teaching. It allows parents to have clear recordkeeping which they can access themselves. It tracks my communications with parents for easy reference. Well that first year came and went and I am still with ProClass! I am not a techy person and there was a learning curve which I found a challenge as I juggled everything on my plate however, ProClass provided very patient and thorough training, that suited my schedule. The more I use it, the more it feels natural. I am still discovering features and as I can I add them to my knowledge base. I truly appreciate their kind and encouraging customer service team that help me with any questions I have. I look back and wonder how in the world I managed my classes before ProClass!

Cons
I had to really think about this to come up with a con to ProClass. I guess for me, it would be some of the technical terminology that I am not familiar with. It does require a time commitment to get to know the program and set it up just right for your business. Again, this isn't really a con for ProClass, more my own limitations of time, knowledge and experience.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Stevie Cornine

If you are looking for an affordable class management software. This is for you

Used daily for 2+ years
Reviewed 2020-01-08
Review Source: Capterra

My experience with proclass has been nothing but wonderful. Whenever I need help with a problem I can contact them right on the live chat button and I have always had the issue resolved immediately.

Pros
The overall functionality of the program, it is able to complete multiple tasks at hand. The reports are customized to fit our needs as a non-profit creative arts organization.

Cons
The ease of merging contacts would be the next thing they should work on. It is manageable but frustrating without the option. As we have many clients sign up online and switch emails and create new accounts all of the time.

Response from ProClass


Thank you for the kind review Stevie. We will look into your suggestion for an upcoming release.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Chiara Pieri

Proclass for Arts Nonprofit

Used daily for 6-12 months
Reviewed 2019-12-12
Review Source: Capterra

ProClass has been a huge asset for us. Overall it is a great system, and the support is really outstanding, so we can always count on having answers to our questions.

Pros
Our nonprofit recently started using ProClass to manage our arts programming for all ages. It has been a great asset to help us manage the array of classes that we offer, and has an array of customization opportunities and features that we didn’t have previously.

Cons
Sometimes the interface isn’t the most intuitive, and though that does lead to some confusion, support is always available and extremely helpful.

Response from ProClass


Thank you for the comments Chiara. we appreciate the kind words about support and are happy that ProClass is working well for you.

We are excited the new user interface we are working on. The customer portal version will be released in January with the administrative interface coming in 2nd qtr. 2020.. We are looking forward to this upgrade to make the interface even easier and more intuitive with new design and navigation elements and updated graphics so we hope that it is helpful to you.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Marketing savvy folks should not use Proclass

Used daily for 1-2 years
Reviewed 2018-03-07
Review Source: GetApp

Pros
Proclass is great if you only have a simple structure such as an art studio only offering art classes. The customer service rep we have is AMAZING....he's been doing his absolute best to try to find work arounds and patches, but as a growing business, this hasn't been a great experience. Though he's really the one we keep going back to. The other reps have tried to be helpful, but none of them have found workarounds or solutions for us and the challenges we face with Proclass were ones that could significantly impact our business.

Cons
Proclass is great if you only have a simple structure such as an art studio only offering art classes. However, if you run a series of classes AND are marketing savvy with different offers or complex structure for camps, this is definitely not a system for you. The functionality simply isn't there. The API is a joke. It is not a fully developed API so expect to do some heavy coding.

Response from ProClass


While an anonymous review is difficult to respond to as we do not know the circumstances around these comments, we do appreciate the feedback and are pleased that our customer support is rated so highly.

To classify ProClass as a marketing application is inaccurate and misleading. ProClass is not marketed as, nor meant to be a marketing platform such as Mail Chimp or other direct marketing applications and we explain this to every prospect prior to any sale.

We do provide the following features and more to assist with your marketing efforts.

*Unlimited bulk email with customizable templates.
*Unlimited SMS messaging to contacts where mobile provider information is collected
*Comprehensive search features and data mining to allow for targeting of specific demographic groups or class participants
*Easy export of data for use with other tools
*Unlimited and fully searchable user defined fields and customizable data collection forms to allow for extension of the application to include information that is critical to your organization.
*Industry leading relationship tracking across multiple accounts and families.
*Customizable online registration class listings.
*Social media integration
*Online registration and customer portal site language translation
*Read only REST API

These features are successfully in use by hundreds of organizations in diverse industries including summer camps, after school programs, arts organizations, lifelong learning and continuing education, and others with varied and complex scheduling and program structures.

Our API is being successfully used by many clients and allows read only access to a vast selection of data. Customers have successfully used the API to integrate ProClass to their websites as well in house real time video schedule displays and as with other various applications. It is a developer tool and should be used only by qualified developers who are familiar with XML, Json, and Odata standards.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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ProClass pricing

Pricing options
Subscription
View Pricing Plans

Annual subscription with pricing based on individual quote – contact ProClass for more details.

ProClass features

API
Access Control
Activity Dashboard
Data Import/Export
Electronic Payments
Product Catalog

Automatic Notifications (86 other apps)
Content Management (109 other apps)
Custom Forms (77 other apps)
Customizable Branding (125 other apps)
Customizable Templates (128 other apps)
Drag & Drop Interface (104 other apps)
Reporting & Statistics (92 other apps)
Search Functionality (96 other apps)
Social Media Integration (71 other apps)
Template Management (70 other apps)
Third Party Integration (143 other apps)
Website Management (68 other apps)
eCommerce Integration (67 other apps)
eCommerce Management (80 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
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Additional information for ProClass

Key features of ProClass

  • Track attendances and link histories to customer accounts
  • Grow detailed contact databases and plot relationship webs
  • Customer Portal enables public access and data updates
  • Payment processing handled by third-party merchants
  • Allow customers to make partial balance payments online
  • Market associated event products and merchandising
  • Create custom queries to save and export to multiple formats
  • Customized online event registration pages & Customer Portal
  • Customizable, intuitive dashboard-based interface
  • Export to file types including PDF, XML, Excel, Word & Tiff
  • Send targeted marketing via unlimited HTML email templates
  • Schedule calendar events across multiple locations and times
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Benefits

Accept student and attendee registrations for classes and events via detailed, customizable pages and dedicated customer portals.
Process payments direct to bank accounts via existing, secure merchant accounts and gateways – incurring no additional ProClass service fees.
Centralize customer data and manage contact relationships with CRM features while allowing customers to access and edit personal data via Customer Portal.
Track attendances and reschedule new class sessions while assigning multiple times, locations, venues, rooms, instructors or speakers.
Unlimited bulk emailing with a library of HTML email templates available for mailing out marketing campaigns to targeted, queried contact groups.
Account level invoicing, batch payment processing, partial balance payment options and detailed invoice, transaction and payment reporting.
Dedicated reporting and mining features allows all data to be searched and retrieved via custom querying before exporting the results to common file formats.