Engaging Networks Pricing, Features, Reviews and Alternatives

Engaging Networks tools enable HRC's team to customize our web pages, advocacy pages and email campaigns to look and behave exactly as we want. This has boosted conversion rates on all of our donation pages. Our very first year-end campaign after switching to the new platform produced a three-fold increase in the number of monthly givers acquired.

Data and reporting is always an opportunity with any platform. Engaging Networks has been great with helping us connect tools to help increase our advocacy and reporting.

Thank you for the review Drew! While we do have reporting and data visualizations in the platform, our open flexible API opens doors to connect with much more robust business intelligence tools for deep dive analysis.

They are innovative, and always coming out with new features and trying to improve their product. They have a great staff which are helpful and put effort into listening to client feedback and support always responds quickly. They have a great page builder that allows for a lot of flexibility for building your forms. They offer marketing automations, a great email builder and reliable email sending, and hopefully coming soon there will be a much improved peer to peer tool. Setting up APIs and syncs with other systems is generally pretty fluid. They offer Accessible Intelligence, which is an AI system for sending emails to reach specific goals - we have not used this yet though.

There are lots of little things that add up to be annoying. For example, you cannot create conditional content within autoresponders, so you have to make separate autoresponders for each variation. Or, you cannot do refunds with Venmo. Or, you cannot segment based on giving frequency (annual vs monthly)- though this is hopefully going to be improved with a new segments feature. When they launch a new feature, it is usually thought through only 90% of the way, so there are often bugs or hangups that make the new thing not useable, or only useable with significant workarounds. Reporting is a little difficult, and can take a lot of training to understand how to pull particular reports. The top-level stats reporting isn't very good.

The staff at Engaging Networks are always incredibly prompt in getting back to me. The staff is helpful and reliable. I wish I did not need to talk to them as much as I do, but at least they are pleasant to work with!

In my opinion, there are limited features to EN software. Running reports is always a pain. It's just not very user-friendly.

Thank you for your kind words about our Client Support team. We're very proud of their success and ability to provide prompt and personal assistance when support requests come in. We're sorry you don't find our tools user-friendly or our features robust. If you have development or improvement requests please submit them to the Support team as we have a reputation for developing tools based on client feedback.

It's user friendly - staff can pick it up quite quickly. It's also innovative and offers new products and services all the time, with frequent software updates. It definitely elevates our digital fundraising!

Because it offers so many digital solutions, there are quite a few nuances to learn and sometimes it can be difficult to customize the digital solution to exactly what you want it to be or operate.

Thanks Hannah!

So many modern eCRMS are mired in a compromise of ease-of-use and sophistication. How do you make a powerful fundraising and advocacy platform that is easy to use? That has been the ongoing challenge Engaging Networks has focussed on in the development of their tools. Here, there is very little compromise, and that is because of the constant investment in new platform features and optimizations that they make multiple times a year. There is no other platform that we've supported that has been able to keep pace with the needs of their clients and the dynamic nature of the NP sector.

The marketing automation tools are generally very good and fulfill most use cases, but other platforms have more robust logic and pathing tools. I understand that this, along with email marketing is on the roadmap for improvement soon. An improvement on testing marketing automations before production would also be useful.