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IconCMO Pricing, Features, Reviews and Alternatives
IconCMO FAQs
IconCMO product overview
What is IconCMO?
IconCMO is a church management solution for ministries of all sizes. The cloud-based solution provides tools such as member management, visitor tracking, communications, donor management, fund accounting, child check-in, event registration, and more to help churches manage their operations online. Designed to help ministries connect with their congregation whilst also tracking donations and ensuring that administrative tasks are being carried out efficiently, IconCMO offers anywhere access to a range of features.
Typical customers
Platforms supported
Support options
Training options
Not sure about IconCMO? Compare it with a popular alternative
IconCMO
Starting from
35
Per month
Other
Starting from
6
Per month
Per Feature
IconCMO pricing information
Value for money
4.5
/5
361
Starting from
35
Per month
Other
Pricing options
Value for money contenders
IconCMO features
Functionality
4.2
/5
361
Total features
60
2 categories
Most valued features by users
Functionality contenders
IconCMO users reviews
Overall Rating
4.5
/5
361
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.65/10
198
129
33
1
0
Overall rating contenders
Carma R.
Financial Services, 1-10 employees
Used weekly for 2+ years
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I was not involved in choosing the software, but I was involved early on as we started using it. I found it to be fairly intuitive especially for people with any database management background. As a volunteer, my involvement has varied in intensity depending on need and my availability and I find I can jump right in again after being away for a while. Icon and Vanco have both been very accessible for technical assistance. Our church has benefited a lot from this system.
I like that any number of members of our church can access the system at any time, from any computer. No application download is necessary, just an internet connection. I like that it incorporates donor information with donations - links with the credit card company. I like that things that matter are customizable, like fiscal year of donation, fiscal year start and end dates, families with multiple last names. I love the searchable Q&As, I have often found quick answers to my questions through that. I like the directory ap which we have just started using. I like that icon is always making improvements without making changes that change the functionality in a bad way, or a way that requires retraining.
I don't find the canned graphs to be what I want, but since the data is easily downloaded I have made good use of excel and access to create what I want. I know there is a reporting module, but it is easier for me to use programs I already know. The attendance module has not been helpful to us, it is too cumbersome to identify attendance of individuals, we track attendance by raw numbers. This is...
Thank you for the kind words, Carma! We appreciate your feedback and are so grateful to have you as a customer. Stay tuned! We are working on some updates to the graphs. :) Also, there is a place to record a head count in the general attendance module. Please give us a call at (218) 236-1899 and we'll be happy to show you how.
Jodi N.
Religious Institutions, 1-10 employees
Used daily for 2+ years
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We have been using ICON for over 13 years, I personally have been using the software for 8 years. We have only purchased the membership and contributions no other accounting software. What I liked about ICON is the many options to create groups and talents of the membership. You are able to sort, export groups, and print labels many functions. The database for the households and each member you are...
One of my biggest complaints and it sounds very minor but we use a lot of groups. We have groups for households and groups for members. When you select a household then more information you can see the groups the household is part of. My biggest complaints is I can not add or delete a group from that household at that point. I need to go to the group sidebar - manage group to make changes for a household. However this function is available when you are in the member information, you can add or delete groups from the individual.
Thanks for the review, Jodi. We appreciate your input! I'll pass your suggestion about adding/removing people to/from household groups along to our developers for consideration. Please don't hesitate to reach out with any suggestions, recommendations, or issues you run into down the road. IconCMO is evolving every day and much of our product development is based on feedback from users like you. Have an awesome day!
Linda P.
Religious Institutions, 1-10 employees
Used daily for 2+ years
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We are able to keep track of our membership and important dates.
I am able to search for names and create reports and groups pretty easily. I have only called Customer Service a couple times, but when I have they have been helpful and have answered my questions completely.
We use just the database portion of Icon. There are a couple fields that should be linked so when making a change in one, it also updates the other. An example is when a member name is updated or deleted it does not delete it from the address box. To me it seems odd that these are separate fields. It also would be nice to have an option/place where we could put family connections. For example, when...
Thank you for the review, Linda! We appreciate your feedback. It sounds like you've found our support forum. If you're looking for other resources on how to use the system, I recommend checking out our IconCMO channel on YouTube and printing the Getting Started guides located in the top-right corner when you're logged into your account.
Dottie B.
Religious Institutions, 1-10 employees
Used daily for 2+ years
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Quickbooks does not allow for designated gifts to be held across fiscal years without naming them liabilities. That makes for confusion in reporting because you may have a starting balance of $0, get in donations of $1000, send a check to, say, a food pantry of $1000 and have an ending balance of $0. In reporting it looks like nothing at all happened. Not so with IconCMO where a fund can be set up and the ins and outs are reported clearly. IconCMO has added transparency to reporting. Having all systems tied together has reduced workload on both treasurer and secretary.
Integration of all systems is great. I used to use Quickbooks, Revelations and Excel to do what this does in one. The Vanco tie in is extremely helpful as well. The ability to work within funds has been good once I understood fund accounting better. Definitely designed for the non-profit in mind, unlike QB. Cloud-based is very helpful to me, giving me the opportunity to work from home somewhat, and for the pastors to access the directory and to enter visitation notes remotely. Many parishioners appreciate the ability to see their giving online and to receive statements via email.
The learning curve is huge. Most church treasurers typically do not have an in depth accounting background, are often a department of one (no team to consult with/learn from) and learning this takes time. The videos are somewhat helpful, but more personalized training would be fabulous. The expectations of this church as far as separation of funds go are high and it requires a lot of processes to maintain...
Thank you for the kind words, Dottie! We appreciate your feedback and are so grateful to have you as a customer. P.S. We're currently working on clearing out some of the old posts in the support forum. Hopefully that'll make it easier for you to use.
Cynthia B.
Religious Institutions, 1-10 employees
Used daily for 2+ years
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Without a doubt, IconCMO's customer service is the best I've encountered. We’ve always found them willing to take time, very knowledgeable and friendly, easy to contact by phone or email, and incredibly responsive. If they can’t answer our question immediately, they get back quickly, almost always that day. They even willingly consider suggestions and have made multiple enhancements to help solve...
Probably due to its great flexibility, IconCMO is not that intuitive. Their Help and Support Forum are useful and their customer service is superb but some people find it a little hard to navigate their way around.
Thank you for the kind words, Cyndy! We appreciate your feedback.
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