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Blackbaud Raiser's Edge NXT
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud fundraising and relationship management for nonprofits
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Blackbaud Raiser's Edge NXT - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
Blackbaud Raiser's Edge NXT overview
What is Blackbaud Raiser's Edge NXT?
Raiser’s Edge NXT is a cloud based fundraising & donor relationship management software designed to cater the needs of small and midsize nonprofit organizations that offers donor management, contact management, database management and automatic payment functionalities within a single solution. The campaign management functionality of Raiser's Edge NXT enables marketers to send analytics driven campaigns, collect online donations, initiate crowdfunding efforts and measure campaign performance. The donor management functionality of the software enables users to remotely track and manage the performance of the portfolio and pipelines, track multiple touchpoints, assign actions, find major donors and estimate how much to request from them. Raiser's Edge NXT's features include database management to help users keep their organizational data clean and accurate whilst data enrichment services help users automatically update contact information. This in turn helps users to reduce their campaign bounce rates. With the help of customized reporting and dashboards to accurately track the health of the organization’s fundraising efforts, users gain a complete view of all their fundraising activities and are better equipped in making decisions regarding their donor management practices.
Who uses Blackbaud Raiser's Edge NXT?
By industry, Blackbaud Raiser's Edge NXT reviewers are most commonly professionals in hospital & health care (19%). The most frequent use case cited is nonprofit CRM (47% of reviewers).
What do users say about Blackbaud Raiser's Edge NXT pricing?
Some reviewers find Blackbaud Raiser's Edge NXT pricey but worth it for its bundled features and customizable modules. However, many users report hidden costs, confusing pricing, and prohibitive expenses, especially for smaller organizations.
Starting price
Pros & Cons
Versatility
Fundraising
Records
Responsiveness
Analytics
Glitches
Blackbaud Raiser's Edge NXT’s user interface
Blackbaud Raiser's Edge NXT pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.7
Features
4.1
Ease of use
3.9
Customer support
4.1
Reviews sentiment
What do users say about Blackbaud Raiser's Edge NXT?
Reviewers indicate Blackbaud Raiser's Edge NXT offers extensive fundraising and donor management capabilities, with flexible data organization and robust reporting tools. They appreciate its cloud accessibility, user-friendly interface for fundraisers, and ongoing feature updates, but find mastering its many functions requires significant training and expertise. Some say its reporting and customization options are powerful yet complex, and that clean data entry is crucial for effective use.
Users report customer support experiences are mixed, with some finding help responsive and others frustrated by slow response times and unresolved issues. They note the software can be clunky, slow, and occasionally buggy, and mention high costs as a concern.
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Who uses Blackbaud Raiser's Edge NXT?
Based on 415 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Blackbaud Raiser's Edge NXT's key features
Most critical features, based on insights from Blackbaud Raiser's Edge NXT users:
All Blackbaud Raiser's Edge NXT features
Features rating:
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Blackbaud Raiser's Edge NXT integrations (56)
Integrations rated by users
We looked at 415 user reviews to identify which products are mentioned as Blackbaud Raiser's Edge NXT integrations and how users feel about them.
Integration rating: 5.0 (1)
“The integration is important cause it helps in the communication with donors, making the process easy and fast.”
Elias F.
Donor relations and Database coordinator
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Blackbaud Raiser's Edge NXT customer support
What do users say about Blackbaud Raiser's Edge NXT customer support?
Customer support rating:
We analyzed 72 verified user reviews to identify positive and negative aspects of Blackbaud Raiser's Edge NXT customer support.
A number of users highlight Blackbaud's responsive and knowledgeable support team, often resolving issues quickly via phone or chat.
Multiple users appreciate the variety of support channels, including online tutorials, forums, and helpful training resources.
A fair number of users report long wait times and difficulty reaching customer support, especially during busy periods.
Certain users feel support quality has declined, with inconsistent help and more reliance on self-service resources than direct assistance.
Support options
Training options
To see what individual users say about Blackbaud Raiser's Edge NXT's customer support, check out the review snippets below.
“I find the software extremely user-friendly and fairly easy to figure out on your own, just by exploring and trying different options. And customer support is absolutely wonderful, so if you do get stuck or don't have time to waste playing with it, calling Blackbaud, or taking an online tutorial (there are so many free, quick 1-2 minute tutorials on pretty much any topic you can imagine), they will quickly help teach you what you need.”
Jennifer D.
“The customer support team at Blackbaud is very responsive and there are many online training materials and classes available.”
Jenna C.
Database Manager
“In the middle of all this frustration is that Blackbaud's customer service, once the gold standard for what any customer service should be when paying this much for a product, has changed dramatically to customer service sometimes helping directly as they always did in the past, to customer service sending you Knowledgebase links for you, the customer, to figure out things yourself.”
Cain F.
Controller
Blackbaud Raiser's Edge NXT FAQs
Blackbaud Raiser's Edge NXT has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What are the benefits of using Blackbaud Raiser's Edge NXT?
The donor management functionality of the software allows users to manage the donor portfolio and donation pipeline remotely.
Analytics functionality helps marketers effectively drive data-driven campaigns and track the performance of each of their efforts.
Relationship management allows users to reach out donors using targeted messages from multiple channels.
Wealth Analytics feature allows users to find out bid donors and the amount they can be requested.
Raiser’s Edge NXT features crowd funding that allows evangelist to raise money on behalf of their organizations by leveraging all the social media platforms
Q. What languages does Blackbaud Raiser's Edge NXT support?
Blackbaud Raiser's Edge NXT supports the following languages:
English
Q. Does Blackbaud Raiser's Edge NXT offer an API?
Yes, Blackbaud Raiser's Edge NXT has an API available for use.
Q. What other apps does Blackbaud Raiser's Edge NXT integrate with?
Blackbaud Raiser's Edge NXT integrates with the following applications:
Microsoft 365
Q. What level of support does Blackbaud Raiser's Edge NXT offer?
Blackbaud Raiser's Edge NXT offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, Knowledge Base, Chat
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