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Blackbaud Raiser's Edge NXT

Cloud fundraising and relationship management for nonprofits

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Table of Contents

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Blackbaud Raiser's Edge NXT - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

Blackbaud Raiser's Edge NXT overview

Based on 418 verified user reviews

What is Blackbaud Raiser's Edge NXT?

By industry, Blackbaud Raiser's Edge NXT reviewers are most commonly professionals in hospital & health care (19%). The most frequent use case cited is nonprofit CRM (50% of reviewers).

What do users say about Blackbaud Raiser's Edge NXT pricing?

Reviewers appreciate that several features are bundled, and some say the value matches the system’s complexity. However, users report high costs, confusing fees, and expensive add-ons, making it hard for smaller organizations to justify.

Starting price

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Pros & Cons

Donor Management

Reporting

Fundraising

Training and Learning Curve

Customer Support

Database View

Blackbaud Raiser's Edge NXT’s user interface

Ease of use rating:

4.2

(418)

Blackbaud Raiser's Edge NXT review summaries overview

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(15)

3-4(213)

5(190)

What do users say about Blackbaud Raiser's Edge NXT?

Reviewers indicate Blackbaud Raiser's Edge NXT offers robust fundraising and donor management tools, with comprehensive features for tracking donations, generating reports, and managing complex relationships. They feel its web-based access, analytics, and customization options help streamline operations for medium to large nonprofits, though the software can be overwhelming and expensive for smaller organizations. They appreciate its flexibility but note that mastering its full potential requires significant training and time investment.

Users report the interface is more modern and user-friendly than previous versions, but some find it unintuitive and clunky. They say customer support experiences are mixed, with some praising responsiveness and others citing long wait times and unresolved issues.

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Who uses Blackbaud Raiser's Edge NXT?

Based on 418 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Non-Profit Organization Management

Higher Education

Education Management

Philanthropy

Others

Use cases

Nonprofit CRM

Nonprofit

Fundraising

Donation Management

Blackbaud Raiser's Edge NXT's key features

Most critical features, based on insights from Blackbaud Raiser's Edge NXT users:

Donor management

4.1

(29)

Fundraising management

3.7

(13)

Customizable forms

4.0

(1)

CRM

3.4

(5)

Accounting

4.0

(2)

Campaign management

4.0

(9)

Membership management

3.2

(5)

Event management

3.3

(6)

Volunteer management

4.5

(2)

Grant management

3.0

(2)

All Blackbaud Raiser's Edge NXT features

Features rating:

4.1

(418)

Access controls/permissions

(0)

Accounting

4.0

(2)

ACH payment processing

(0)

Ad hoc reporting

3.0

(1)

Alerts/Notifications

(0)

Alumni management

(0)

API

(0)

Approval process control

(0)

Attendance management

3.0

(1)

Auction management

1.0

(1)

Campaign analytics

(0)

Campaign management

4.0

(9)

Campaign planning

(0)

Campaign segmentation

(0)

Collaboration tools

(0)

Communication management

(0)

Contact database

5.0

(1)

Contact management

3.9

(16)

Contribution tracking

3.6

(10)

Credit card processing

(0)

CRM

3.4

(5)

Customer database

(0)

Customizable fields

(0)

Customizable forms

4.0

(1)

Customizable reports

(0)

Customizable templates

(0)

Dashboard

4.0

(2)

Data import/export

4.7

(3)

Document storage

(0)

Donation tracking

4.2

(22)

Donor discovery

(0)

Donor management

4.1

(29)

Drag & drop

(0)

Dues management

(0)

Electronic payments

(0)

Email management

4.0

(2)

Email marketing

3.7

(7)

Email reminders

(0)

Email templates

(0)

Email tracking

(0)

Event management

3.3

(6)

Event scheduling

(0)

Event ticketing

(0)

Forms management

(0)

For nonprofits

4.0

(25)

Fundraising management

3.7

(13)

Gantt/Timeline view

(0)

Gift matching management

(0)

Goal setting/tracking

(0)

Grant management

3.0

(2)

Interaction tracking

(0)

Lead management

(0)

Member database

4.3

(4)

Membership management

3.2

(5)

Mobile access

(0)

Mobile giving

4.2

(5)

Online forms

3.8

(5)

Online giving

3.3

(7)

Payment processing

4.1

(14)

Personalization

(0)

Pledge management

(0)

Project planning/scheduling

(0)

Real-Time analytics

(0)

Real-Time notifications

(0)

Real-Time reporting

(0)

Receipt management

(0)

Recurring giving

3.3

(3)

Recurring/Subscription billing

(0)

Registration management

(0)

Reminders

(0)

Reporting/Analytics

5.0

(1)

Reporting/Project tracking

(0)

Reporting & statistics

(0)

Sales pipeline management

(0)

Social media integration

4.0

(4)

Summary Reports

(0)

Task management

(0)

Task scheduling

(0)

Third-Party integrations

3.0

(1)

Volunteer management

4.5

(2)

Web forms

(0)

Website integration

(0)

Workflow management

(0)

Blackbaud Raiser's Edge NXT alternatives

Blackbaud Raiser's Edge NXT

4.2

(418)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

3.9

Features

4.1

Value for Money

3.7

Customer Support

4.1

DonorSnap

4.6

(414)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.3

Value for Money

4.8

Customer Support

4.8

DonorPerfect

4.5

(1.4K)

visit website

Starting from

119

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.3

Value for Money

4.5

Customer Support

4.8

Bonterra Network for Good

4.6

(937)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.4

Features

4.4

Value for Money

4.4

Customer Support

4.6

Blackbaud Raiser's Edge NXT integrations (1)

Integrations rated by users

We looked at 418 user reviews to identify which products are mentioned as Blackbaud Raiser's Edge NXT integrations and how users feel about them.

Microsoft 365

Integration rating: 5.0 (5)

“Nahtlose Intergration in M365 inkl AD Anbindung”

Christoph D.

Head of Project Management Office

Blackbaud Financial Edge NXT

Integration rating: 4.0 (3)

ThankView

Integration rating: 4.0 (2)

“Access to query lists for communications.”

Jayne O.

Digital communications technology specialist

OneCause

Integration rating: 5.0 (2)

MaestroAuction

Integration rating: 4.0 (1)

“After an event, attendees and purchases or donations are downloaded into RE”

Maureen D.

Research

Blackbaud Enrollment Management System

Integration rating: 4.0 (1)

Blackbaud Raiser's Edge NXT customer support

What do users say about Blackbaud Raiser's Edge NXT customer support?

Customer support rating:

4.1

We analyzed verified user reviews to identify positive and negative aspects of Blackbaud Raiser's Edge NXT customer support.

A handful of users highlight Blackbaud Raiser's Edge NXT's responsive and knowledgeable support team available via multiple channels.

Multiple users appreciate the quick answers, helpful training resources, and willingness of support staff to resolve issues efficiently.

A number of users report long wait times, difficulty reaching support, and inconsistent quality of assistance from the customer service team.

Multiple users feel the support can be unhelpful or frustrating, especially considering the product's high cost and complexity.

Support options

Faqs/forum

Phone support

Email/help desk

Knowledge base

Chat

Training options

In person

Webinars

Live online

Documentation

Videos

To see what individual users say about Blackbaud Raiser's Edge NXT's customer support, check out the review snippets below.

“Our assigned Blackbaud customer success manager seems to change every 6 months - sometimes more than that.”

Beverly S.

Development Coordinator

“The customer service wasn't great and the company didn't work with me on the contract I inherited from the previous administration of our organization.”

Chase T.

President and CEO

“Additionally, the support system is really lacking.”

Beverly S.

Development Coordinator

Blackbaud Raiser's Edge NXT FAQs

Q. Who are the typical users of Blackbaud Raiser's Edge NXT?

Blackbaud Raiser's Edge NXT has the following typical customers:
Mid-size Business, Large Enterprises, Small Business

These products have better value for money

Q. What is Blackbaud Raiser's Edge NXT used for?

Raiser’s Edge NXT is a cloud based fundraising & donor relationship management software designed to cater the needs of small and midsize nonprofit organizations that offers donor management, contact management, database management and automatic payment functionalities within a single solution. The campaign management functionality of Raiser's Edge NXT enables marketers to send analytics driven campaigns, collect online donations, initiate crowdfunding efforts and measure campaign performance. The donor management functionality of the software enables users to remotely track and manage the performance of the portfolio and pipelines, track multiple touchpoints, assign actions, find major donors and estimate how much to request from them. Raiser's Edge NXT's features include database management to help users keep their organizational data clean and accurate whilst data enrichment services help users automatically update contact information. This in turn helps users to reduce their campaign bounce rates. With the help of customized reporting and dashboards to accurately track the health of the organization’s fundraising efforts, users gain a complete view of all their fundraising activities and are better equipped in making decisions regarding their donor management practices.

Q. What level of support does Blackbaud Raiser's Edge NXT offer?

Blackbaud Raiser's Edge NXT offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, Knowledge Base, Chat