Very pleased with the ease of use, such as pull down tabs/menus, etc. The ability to review individual sites, by requester, craft, etc. and having it all at your fingertips.
The sales dept at Tero answered questions on a daily basis to help us get our program up and running. Always helpful, always extremely polite and eager and willing to help as best they could.
We like the idea that if possible, we can expand the use of Web Works to include inventory, cost, etc. and hope that we will be able to take advantage of this in the near future, budget permitting.
Forms were lost, misplaced, and not appropriately tracked. Clients, staff and managers were all able to complete and fax in the forms.
Poor customer tech support service where you could spend days trying to figure out a bug. They do not look at customer environment and leaves it up to the customer to figure out.
Clients were waiting for months in some cases for simple maintenance such as leaky fawcets, painting, appliance repair. There was little or no accountability.