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UpKeep

Mobile computerized maintenance management software

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UpKeep Pricing, Features, Reviews and Alternatives

UpKeep product overview

Price starts from

45

/user

Per month

What is UpKeep?

UpKeep is a cloud-based CMMS (computerized maintenance management system) designed to be used on mobile devices, and suitable for a range of industries including manufacturing, construction, distribution, warehousing, utilities, hotels, restaurants, food processing, churches, education, and more. The system allows users to manage maintenance planning and work orders on-the-go, with tools for work order creation, prioritization, signature capture, image annotation, asset data import, barcode scanning, inventory management, chat & collaboration, invoice creation, and more.

Key benefits of using UpKeep

  • Notifications and alerts are generated in real time, to inform users of any updates to tasks and asset failures.

  • Work orders can be customized to track notes, create checklists, and measure values, with the ability to set priority levels and add pictures, files, or parts to each individual task.

  • Data on existing assets can be imported, and users can scan barcodes on assets or parts to add them to work orders, reserve and schedule parts to be used in maintenance, and track part histories.

  • Branded, customized request portals can be created to allow requests to be made by anyone, from any device, with notifications for new requests, and the ability to track request statuses in real time.

  • Sensors can be integrated with UpKeep, allowing users to monitor assets in real time, define conditions to automatically trigger maintenance requests, view detailed sensor reports, and more.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Phone Support
    Knowledge Base
    FAQs/Forum
    24/7 (Live rep)

    Training options

    Webinars
    Videos
    In Person
    Documentation
    Live Online

    UpKeep pricing information

    Value for money

    4.6

    /5

    1.2K

    Starting from

    45

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    UpKeep features

    Functionality

    4.4

    /5

    1.2K

    Total features

    189

    28 categories

    Most valued features by users

    Alerts/Notifications
    Activity Dashboard
    Reporting/Analytics
    API
    Third Party Integrations
    Customizable Reports
    Document Management
    Workflow Management

    Functionality contenders

    UpKeep users reviews

    Overall Rating

    4.6

    /5

    1.2K

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.97/10
    Rating distribution

    5

    4

    3

    2

    1

    841

    347

    37

    4

    1

    Pros
    Upkeep is great at helping us compile our facility management information in one central location that is easily accessible to different users in ways that are suitable for them.

    RC

    Ron C.

    The tracking for the work orders is super convenient and thorough and allows for reporting to be super easy and helps track problem areas or where money should be spent.

    RK

    Ryan K.

    This software is a fantastic tool for monitoring assets, organizing work orders, and preparing your squad's schedule.

    RG

    Rashad G.

    Cons
    In some areas there are connection issues with no or limited internet/phone signals. This is an issue when uploading and even some data as been lost.

    TR

    THOMAS R.

    I have to admit, sometimes the error is on our end and it is going to junk mail.

    DL

    DIane L.

    It has been difficult to learn the use of upkeep. I believe that a mandatory intro training should be required when a new user is to use upkeep.

    GH

    Gil H.

    Overall rating contenders

    Overall Rating

    UpKeep is FANTASTIC!

    Reviewed 2 years ago

    Transcript

    Mike: Hi, my name is Mike. I'm an architect and a facilities manager for a non-profit organization. And...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    UpKeep ideal for my field equipment

    Reviewed a month ago

    Perfect software for the off-site team to receive their assigned activities and to report the progress of their tasks and their completion. It allowed us to make better use of our working hours, as they spend more time on site, rather than doing office reports.

    Pros

    This tool is fairly simple to use, with very specific but easy to access functions. Site workers can access the platform from their phone and receive information on their daily activities and can post their progress and completion. The reports generated by the software are easy to run, plus they are very complete and with all the required information. The best tool for all work teams to keep order in the activities they perform, to have organized all the logistics, inventory, suppliers and machinery, directly from the site. Undoubtedly it is a great investment because it made our work life easier.

    Cons

    The barcode reading sometimes fails, which has complicated us to send the information quickly. The image capture does not have the precision or resolution needed to be a quality image, I do not know if it is a problem of misconfiguration of the system or my phone. The program feels a little slow at times, in its mobile version.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Crucial Team Management

    Reviewed 3 years ago

    This creates the foundation for extensive maintenance records, historical tracking of problems, inventory, and more. It allows you to monitor your entire portfolio on a macro and micro level.

    Pros

    Functionality. This cloud-based task manager functions at the level that works for you. Whether you're assigning basic tasks at a complex you own and manage or inspecting individually tagged pieces of hardware this is essential. The accountability from a required signature showing this task has been done is reassuring. Should there be a hang-up or question UpKeep's customer service is there to help you through it.

    Cons

    The initial challenge is determining the depth at which to utilize this software most effectively. Whenever an organization chooses to go with a task manager, it is only effective as the degree to which your staff buys into it.

    Vendor response

    Hi Dirk, Thank you for taking the time to leave a review for UpKeep! We're so happy to hear that UpKeep is serving your team for tasks and projects big & small. The fact that the signature feature has provided a layer of accountability for your team is amazing! We're glad that the ability to historically track your work at a micro and macro level is helping you take the team to the next level. If you ever do need assistance in developing your maintenance program using UpKeep, feel free to reach out to your dedicated Customer Success Manager. Our team will follow up with you to connect your team to this dedicated resource. Thank you again for leaving us a great review. We really do take and appreciate your feedback seriously!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend4/10

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    Good Entry level CMMS System

    Reviewed 2 months ago

    A great basic CMMS meant for day to day use, to keep work orders, scheduled maintenance and parts/inventory. Lacks a lot of the higher end features that experienced users would want to impliment.

    Pros

    Very easy to set up and get going, very easy to populated data, and very useful to schedule work orders, etc.

    Cons

    Analytics - the metrics that one needs the most , and use the most often are in basic, but they do take shortcuts in order to achieve numbers. Downtime tracking is a very mportant tool, but can't be used with manual events.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

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    An incredible asset management solution.

    Reviewed 2 months ago

    It's simple to carry out preventive maintenance schedules like repairing and inspection with Upkeep. Ease to manage assets and equipments.

    Pros

    It's simple to track,manage and control inventories using this tool. It's simple to view and manage financial value and depreciation of assets and equipments.

    Cons

    I have nothing to complain since Upkeep suits best all my needs and objectives.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

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    Perfect CMMS for my Needs

    Reviewed 2 years ago

    Using Upkeep has been an easy process, and it helps keep everything in one place. I also like the fact that our Operations Manager sees everything that I do, from creation of work orders, to updates, and completion of work orders.

    Pros

    The free features are perfect for my use. My day is all about work orders, and being able to manage these work orders easily makes my day easier. We used to use paper work orders, which I had to fill out, file, and then track in another file. I would then need to create a separate report to send to the property team for review. I like having the ability to have everything in one place, without having to create so many separate reports.

    Cons

    Nothing about this software is difficult to use. I do wish more was offered in the free version, such as reporting. I was able to use it during the free trial, but now am using the free version, in which reporting is only available in paid versions. I understand that this is how the company makes money, and I will be making the switch to a paid version when it is approved in our new budget. One thing...

    UpKeep FAQs and common questions

    Q. What type of pricing plans does UpKeep offer?

    UpKeep has the following pricing plans:
    Starting from: $45.00/month
    Pricing model: Free, Subscription
    Free Trial: Available


    Q. Who are the typical users of UpKeep?

    UpKeep has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does UpKeep support?

    UpKeep supports the following languages:
    English


    Q. Does UpKeep support mobile devices?

    UpKeep supports the following devices:
    Android, iPad, iPhone


    Q. Does UpKeep offer an API?

    Yes, UpKeep has an API available for use.


    Q. What other apps does UpKeep integrate with?

    UpKeep integrates with the following applications:
    Procore, Motive, Microsoft Azure, Zapier, Azuga Fleet, Coupa Business Spend Management, Looker, Mingo, Microsoft Teams, Linxup, OneLogin, Okta, Slack, Tableau, Workato, Microsoft Power BI, Samsara, Titan GPS, Xero, Zendesk, Microsoft Excel


    Q. What level of support does UpKeep offer?

    UpKeep offers the following support options:
    Email/Help Desk, Chat, Phone Support, Knowledge Base, FAQs/Forum, 24/7 (Live rep)

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