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Asset Operations Management Software

(65)

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UpKeep Pricing, Features, Reviews and Alternatives

UpKeep product overview

Price starts from

45

/user

Per month

What is UpKeep?

UpKeep is an Asset Operations Management solution that helps businesses scale by giving every Maintenance and Reliability team the tools and information they need to run Operations efficiently and effectively. A cloud-based CMMS (computerized maintenance management system) designed to be used on mobile devices and suitable for a range of industries including manufacturing, construction, distribution, warehousing, utilities, hotels, restaurants, food processing, churches, education, and more. The system allows users to manage maintenance planning and work orders on-the-go, with tools for work order creation, prioritization, signature capture, image annotation, asset data import, barcode scanning, inventory management, chat & collaboration, invoice creation, and more.

Key benefits of using UpKeep

  • Notifications and alerts are generated in real time, to inform users of any updates to tasks and asset failures.

  • Work orders can be customized to track notes, create checklists, and measure values, with the ability to set priority levels and add pictures, files, or parts to each individual task.

  • Data on existing assets can be imported, and users can scan barcodes on assets or parts to add them to work orders, reserve and schedule parts to be used in maintenance, and track part histories.

  • Branded, customized request portals can be created to allow requests to be made by anyone, from any device, with notifications for new requests, and the ability to track request statuses in real time.

  • Sensors can be integrated with UpKeep, allowing users to monitor assets in real time, define conditions to automatically trigger maintenance requests, view detailed sensor reports, and more.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Phone Support
    Knowledge Base
    FAQs/Forum
    24/7 (Live rep)

    Training options

    Videos
    Webinars
    In Person
    Documentation
    Live Online

    UpKeep pricing information

    Value for money

    4.6

    /5

    1.3K

    Starting from

    45

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    UpKeep features

    Functionality

    4.4

    /5

    1.3K

    Total features

    184

    29 categories

    Most valued features by users

    Alerts/Notifications
    Activity Dashboard
    Third-Party Integrations
    Reporting & Statistics
    Reporting/Analytics
    API
    Workflow Management
    Data Import/Export

    Functionality contenders

    UpKeep users reviews

    Overall Rating

    4.6

    /5

    1.3K

    Positive reviews

    96

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.96/10
    Rating distribution

    5

    4

    3

    2

    1

    912

    368

    42

    8

    1

    Pros
    Upkeep is great at helping us compile our facility management information in one central location that is easily accessible to different users in ways that are suitable for them.
    The tracking for the work orders is super convenient and thorough and allows for reporting to be super easy and helps track problem areas or where money should be spent.
    This software is a fantastic tool for monitoring assets, organizing work orders, and preparing your squad's schedule.
    Cons
    In some areas there are connection issues with no or limited internet/phone signals. This is an issue when uploading and even some data as been lost.
    I have to admit, sometimes the error is on our end and it is going to junk mail.
    It has been difficult to learn the use of upkeep. I believe that a mandatory intro training should be required when a new user is to use upkeep.

    Overall rating contenders

    MP
    AvatarImg

    Michael P.

    Architect

    Architecture & Planning, 1-10 employees

    Review source

    Overall Rating

    UpKeep is FANTASTIC!

    Reviewed 4 years ago

    Transcript

    Mike: Hi, my name is Mike. I'm an architect and a facilities manager for a non-profit organization. And...

    AvatarImg
    AvatarImg

    Daniel C.

    Human Resources, 1,001-5,000 employees

    Used weekly for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    UpKeep keeps track of in-service problems

    Reviewed 10 months ago

    Initially, we will use Maintenance for a short period of time, however, we can already observe certain consequences in terms of tracking difficulties. Thanks to UpKeep, we have a central position that monitors the number of times our machines are down. With certain set-up modifications, we are able to determine whether routine care is necessary or whether it is a matter of management errors. This, in turn, supports us in attributing blame to employees for the way they treat and operate their tools. It also supports us in drawing up the care program for the coming months and enables us to keep track of when certain machines will require specific care.

    Pros

    It is almost too simple to generate and update documents for locations, objects, parts and difficulties. Users can supplement their understanding of the documents for each device we have, this helps to progress the way we try to solve difficulties. In advance of planning, it is necessary to know which machines will demand maintenance in the future, this way we can activate for the occasions when no work will be done. There is no more reason not to want to know the date on which the machine was last serviced. Care provides us with the opportunity to find that one.

    Cons

    If a fragment or resources are found/listed in a sub-location, as is the case of a production factory, they would at least have to be visible if searched elsewhere in the centrality and even updated requests for help. in the original position or against it. Usability to introduce elements that are already in the database. For example, grouping new locations within the same central. It should have the ability to choose a set of locations and move them to the main location.

    Vendor response

    Hi Daniel, thank you for your review! We're thrilled to have you as a satisfied customer. If there's anything else we can do to enhance your experience, please let us know. We're always here for you.

    RK
    AvatarImg

    Ryan K.

    Facilities Services, 51-200 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Its a Keeper as long as you are keeping UP on it.

    Reviewed 4 years ago

    Very positive experience so far. They have answered all my questions sufficiently and in a very timely manner. Our account manager [SENSITIVE CONTENT HIDDEN] is fantastic, she is great at explaining things to people of all technical levels. We can see this software allowing to move forward quickly and put together our S.O.P's with minimal disruption during crucial times when we bring in new employees.

    Pros

    The Customization of the software is quite extensive. Has an honest to goodness workflow that is concise and easy to follow. Best have this system completely laid out and ready to roll prior to rolling it out within your facility that way you can utilize the software's capabilities to its vast potential. The tracking for the work orders is super convenient and thorough and allows for reporting to be super easy and helps track problem areas or where money should be spent.

    Cons

    I feel that it pigeonholes your ability to use various systems and has no overlap with other systems that could potentially be helpful. does not offer a scheduling option to allow for access to say apartments where 24-hour notice is necessary. Having the ability to link to a calendar or a calendar within upkeep to organize my day project by the project is what is needed badly

    Vendor response

    Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team maintain your facility and track work orders! Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager. Feel free to visit our support page if you ever have any questions: https://www.onupkeep.com/customersupport/ Thanks again!

    LH
    AvatarImg

    Lindsey H.

    Oil & Energy, 201-500 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend4/10

    Share this review:

    Good Entry level CMMS System

    Reviewed 2 years ago

    A great basic CMMS meant for day to day use, to keep work orders, scheduled maintenance and parts/inventory. Lacks a lot of the higher end features that experienced users would want to impliment.

    Pros

    Very easy to set up and get going, very easy to populated data, and very useful to schedule work orders, etc.

    Cons

    Analytics - the metrics that one needs the most , and use the most often are in basic, but they do take shortcuts in order to achieve numbers. Downtime tracking is a very mportant tool, but can't be used with manual events.

    AR
    AvatarImg

    Verified reviewer

    Facilities Services, 501-1,000 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Customer fulfillment with SPOC App

    Reviewed 5 years ago

    As of today it has been a very fruitful experience with UpKeep. Easy to provide data and update to client. At the same time easy to receive client request and queries.

    Pros

    Easy to use, download, upload your normal needs. Can be used by anybody anywhere and request their needs in terms of service we are providing. Easy to track tream work and submit it to client when required.

    Cons

    Of course everybody want best service with least price...

    MR
    AvatarImg

    Mason R.

    Oil & Energy, 11-50 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Best in Class

    Reviewed 4 years ago

    The software is fantastic, trying to make it work with a reasonable number of licenses has been a challenge, but nothing that cant be handled through the API.

    Pros

    Clean, modern, intuitive interface both on mobile and web. Full functioning API

    Cons

    the price per user model can get really steep really fast.

    Vendor response

    Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team manage work orders. Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager. Feel free to visit our support page if you ever have any questions: https://www.onupkeep.com/customersupport/ Thanks again!

    UpKeep FAQs

    Q. What type of pricing plans does UpKeep offer?

    UpKeep has the following pricing plans:
    Starting from: $45.00/month
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of UpKeep?

    UpKeep has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does UpKeep support?

    UpKeep supports the following languages:
    English, Chinese (Simplified), French, Spanish


    Q. Does UpKeep support mobile devices?

    UpKeep supports the following devices:
    Android, iPad, iPhone


    Q. Does UpKeep offer an API?

    Yes, UpKeep has an API available for use.


    Q. What other apps does UpKeep integrate with?

    UpKeep integrates with the following applications:
    Procore, Motive, Microsoft Azure, Zapier, Azuga Fleet, Coupa, Looker, Mingo Smart Factory, Microsoft Teams, Linxup, OneLogin, Okta, Slack, Tableau, Workato, Microsoft Power BI, Samsara, Titan GPS, Xero, Zendesk Suite, Microsoft Excel


    Q. What level of support does UpKeep offer?

    UpKeep offers the following support options:
    Email/Help Desk, Chat, Phone Support, Knowledge Base, FAQs/Forum, 24/7 (Live rep)

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