UpKeep Pricing, Features, Reviews & Comparison of Alternatives

UpKeep

Mobile computerized maintenance management software

4.66/5 (1,105 reviews)

UpKeep overview

What is UpKeep?

UpKeep is a cloud-based CMMS (computerized maintenance management system) designed to be used on mobile devices, and suitable for a range of industries including manufacturing, construction, distribution, warehousing, utilities, hotels, restaurants, food processing, churches, education, and more. The system allows users to manage maintenance planning and work orders on-the-go, with tools for work order creation, prioritization, signature capture, image annotation, asset data import, barcode scanning, inventory management, chat & collaboration, invoice creation, and more.

UpKeep allows users to create custom work orders for multiple purposes, such as creating checklists and measuring values, using templates and form items. Files, pictures, and parts can all be added to tasks, and users can prioritize work orders according to their urgency. Work orders and invoices can be created in PDF format, and emailed or printed. Asset data can be imported into UpKeep from existing records, and barcodes assigned to parts or assets, which can be scanned to add them into work orders. Users can create recurring schedules for preventative maintenance, and reserve or schedule individual parts to be used for specific work orders. Inventory can be managed by location, and part history tracking allows users to see where each part has been used.

UpKeep automatically sends users push notifications and alerts in real time to inform them of any task updates or issues with equipment. Sensors can be integrated to enable real-time asset monitoring, and users can create triggers to automatically generate maintenance requests when specific conditions are reached. More than 50 different sensor types are supported, and users can view detailed reports of sensor data, such as humidity, tilt, temperature, and more. UpKeep also allows users to collaborate with real-time in-app chat for discussing issues or sharing updates, and reports on completed tasks, spend, and any recurring issues.
www.onupkeep.com

Pricing

Starting from
$29/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
UpKeep screenshotUpKeep Maintenance Management CMMS - IntroductionUpKeep screenshotUpKeep screenshotUpKeep screenshotUpKeep screenshotUpKeep screenshotUpKeep screenshot: Sensors can also be integrated with UpKeep, allowing users to monitor readings in real-time, and automate maintenance requests based on predefined thresholds

UpKeep reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.4
  4.6
  4.8
Dirk Krog

Crucial Team Management

Used daily for less than 6 months
Reviewed 2019-07-29
Review Source: Capterra

This creates the foundation for extensive maintenance records, historical tracking of problems, inventory, and more. It allows you to monitor your entire portfolio on a macro and micro level.

Pros
Functionality. This cloud-based task manager functions at the level that works for you. Whether you're assigning basic tasks at a complex you own and manage or inspecting individually tagged pieces of hardware this is essential. The accountability from a required signature showing this task has been done is reassuring. Should there be a hang-up or question UpKeep's customer service is there to help you through it.

Cons
The initial challenge is determining the depth at which to utilize this software most effectively. Whenever an organization chooses to go with a task manager, it is only effective as the degree to which your staff buys into it.

Response from UpKeep Technologies


Hi Dirk,

Thank you for taking the time to leave a review for UpKeep! We're so happy to hear that UpKeep is serving your team for tasks and projects big & small.
The fact that the signature feature has provided a layer of accountability for your team is amazing! We're glad that the ability to historically track your work at a micro and macro level is helping you take the team to the next level.

If you ever do need assistance in developing your maintenance program using UpKeep, feel free to reach out to your dedicated Customer Success Manager. Our team will follow up with you to connect your team to this dedicated resource.

Thank you again for leaving us a great review. We really do take and appreciate your feedback seriously!


Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Flint Bearden

Upkeep, the easy CMMS!

Used daily for 1-2 years
Reviewed 2020-02-04
Review Source: Capterra

Overall it has been a positive experience and everyone has been very helpful.

Pros
Ease of use, upkeep stays up to date, quick to implement changes. heavy focus on mobile app.

Cons
While I like that they are quick to implement changes they recently removed a feature that allows mobile users to see work history on a scanned asset. This method of viewing completed work orders is crucial to our team members so they can learn from the whole team. Also, it’s fairly expensive and there is no good way to create/print asset tags from the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Paul Fitzpatrick

Very User Friendly

Used daily for less than 6 months
Reviewed 2020-03-02
Review Source: Software Advice

UpKeep is helping us to formally document what maintenance we have been doing all along. it also allows everyone to see what is happening and when, which assists in scheduling. Proper documentation of maintenance is becoming a necessity to maintain our current customers and attract new business. In setting up our system, it also provided an opportunity to exam our current practices and make some improvements.

Pros
We are using UpKeep for our maintenance needs throughout the facility. I made an outline to help me plan how I wanted things to work and it was easy to tailor the system to all of our needs. I found the meters particularly useful. There is plenty of videos online available for those of us who learn visually. (like me)

Cons
To date we haven't really found a downside to the software. Like most new programs there is a period of adjustment, but it was very brief.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Jonathan Boyd

Best overall usability

Used daily for 1-2 years
Reviewed 2019-11-27
Review Source: Software Advice

Overall, this is the best CMMS we have used. I did sample the top 10 for a year before deciding and upKeep was the best because of easy of use in the field. This software saves time by reducing paperwork and admin tasks.

Pros
I sampled many different CMMS programs and upKeep was the only software that made the cut. This software is actually usable in the field.

Cons
There are a few additional features I would like to see. I would like to be able to set exact permissions per user. the amount of administrative data available to Limited Technician renders some functionality not usable. Not everyone needs a list of all vendors and customers. There needs be a permissions checkbox to limit some access and functionality per user. Depending on how this software is used, it could cause an issue. would you want everyone in your company to have a list of our all your customers and vendors? for this reason. We avoid using some features and have not upgraded to the business package.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ryan Kovarik

Its a Keeper as long as you are keeping UP on it.

Used daily for less than 6 months
Reviewed 2020-01-28
Review Source: Software Advice

Very positive experience so far. They have answered all my questions sufficiently and in a very timely manner. Our account manager [SENSITIVE CONTENT HIDDEN] is fantastic, she is great at explaining things to people of all technical levels. We can see this software allowing to move forward quickly and put together our S.O.P's with minimal disruption during crucial times when we bring in new employees.

Pros
The Customization of the software is quite extensive. Has an honest to goodness workflow that is concise and easy to follow. Best have this system completely laid out and ready to roll prior to rolling it out within your facility that way you can utilize the software's capabilities to its vast potential. The tracking for the work orders is super convenient and thorough and allows for reporting to be super easy and helps track problem areas or where money should be spent.

Cons
I feel that it pigeonholes your ability to use various systems and has no overlap with other systems that could potentially be helpful. does not offer a scheduling option to allow for access to say apartments where 24-hour notice is necessary. Having the ability to link to a calendar or a calendar within upkeep to organize my day project by the project is what is needed badly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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UpKeep pricing

Starting from
$29/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Starter: $25 per user, per month (billed annually) or $30 per user, per month (billed monthly)

Professional: $40 per user, per month (billed annually) or $48 per user, per month (billed monthly)

Business Plus: $70 per user, per month (billed annually) or $79 per user, per month (billed monthly)

Enterprise plans are available on request.

UpKeep features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Third Party Integration
Workflow Management

Audit Trail (284 other apps)
Auditing (340 other apps)
Billing & Invoicing (262 other apps)
Compliance Management (337 other apps)
Reporting & Statistics (446 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for UpKeep

Key features of UpKeep

  • Preventative maintenance scheduling
  • Recurring tasks
  • Asset management
  • Inventory management by location
  • Barcode scanning
  • Real-time push notifications
  • Work order PDF printing & emailing
  • Invoice PDF printing & emailing
  • File & photo storage
  • Video uploading
  • Signature capture
  • Dashboard & reporting
  • Company request portal
  • Request status tracking
  • Custom form fields
  • Work order prioritization
  • Work order templates
  • Asset data import
  • Part history tracking
  • User access controls
  • Real-time chat
  • Enhanced scheduling
View All Features

Benefits

Notifications and alerts are generated in real time, to inform users of any updates to tasks and asset failures.

Work orders can be customized to track notes, create checklists, and measure values, with the ability to set priority levels and add pictures, files, or parts to each individual task.

Data on existing assets can be imported, and users can scan barcodes on assets or parts to add them to work orders, reserve and schedule parts to be used in maintenance, and track part histories.

Branded, customized request portals can be created to allow requests to be made by anyone, from any device, with notifications for new requests, and the ability to track request statuses in real time.

Sensors can be integrated with UpKeep, allowing users to monitor assets in real time, define conditions to automatically trigger maintenance requests, view detailed sensor reports, and more.