Fusion Framework System Reviews

Pros
I love the simplicity as an administrator to make changes, within my knowledge limits and the use of Fuel Hours to supplement my knowledge gaps. There were very view, but some, implementation problems. Fusion listens to their clients and has since improved their implementation process. I presented a complex model to determine the process RTO based 9 impact categories over time. They delivered what I wanted. Of course, I think, everyone client would want this model and it should be a separate object because it did eat up a lot of our available custom fields in the process object. We are working with Fusion to pull that part out and create a new object or leverage a lesser used object. I really like the incident management object.

Cons
I think there should have been standard dashboarding out of the box. All clients implement a program with a BCP life cycle and dashboard are used to help user and program managers manage compliance to the annual deliverables. Instead these were created with fuel hours. (scale 1-10, 1 being not a big deal to 10 being horrible - this is a 2.) I am also accustom to having a BIA (Process) review with a maintenance control and we used fuel hours to enhance this for a BIA approval section. I think that should be standard. (scale 1-10, 1 being not a big deal to 10 being horrible - this is a 4.) Lastly plan conga generator and its templates are not well designed and we have had several changes requested to make them design the way we want them. Fusion could spend more time on the conga templates clients may like. (scale 1-10, 1 being not a big deal to 10 being horrible - this is a 7.) All these cons are correctable and have been and which is why I added the first PRO above.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The ease of use to connect all objects and data together and create a single lens as for an overview. In short the flexibility, capability to integrate data and user friendliness of the total system.

Cons
It's hard to say what we think is the least of the system. The biggest pitfall we always find is that there is as much as possible, and because of the enthusiasm to create as much as possible, the challenge is to keep things as simple as possible for the end user so that people keep on using the system for what it is meant for!

Rating breakdown

Likelihood to recommend: 10/10

Pros
That it is so flexible and configurable. We have very specific requirements based on our risk models and this platform allows us to meet every single one.

Cons
The classic version is dated, but moving to the Lightening is improving our end user experience. It is also somewhat difficult to learn some of the concepts of relational data, how they integrate and are maximized for those who don't have a background in software back ends. Having said that, I'm not a developer and can do most of my own configurations.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Some automation has been helpful to making processes go further. It's also useful to have more data in a single database.

Cons
Many processes using it are more complicated than what we had done in the past and requires numerous workarounds.

Rating breakdown

Likelihood to recommend: 7/10

Pros
The software allows for a Business Continuity / Emergency Management team to build the application desired to support THEIR defined program...not the program the vendor has defined.

Cons
It can be intimidating. There is so much flexibility, it does take a team lead to maintain the application. There are APIs that can be put in place to pull / push data between supporting applications (architecture, incident management, CMDB) if Fusion is not used for these features as well.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Fusion has the advantage of being hosted on the Salesforce platform. This allows it to leverage tools developed by Salesforce in other verticals within Fusion over time. System is very flexible.

Cons
Your organization should be prepared to dedicate 1/2 FT to fully utilizing the product or by Fusion hours. Also, if your organization is transitioning from a paper based process, there is a tendency to carryover older processes into the new platform. Fusion is best utilized in more then just BC-DR so that the Enterprise can leverage data for common use; such as, vendor risk management.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Plan configuration and management, Incident management, Processes, Library Procedure Group options, Dashboard for reports, Application and Component records. We were looking to replace our old LDRPS and this was clearly a better tool.

Cons
The inability to remove/delete user accounts.

Rating breakdown

Likelihood to recommend: 9/10

Pros
The flexibility and metrics, we can get data about our activity and drill down as much as we want and this is awesome.

Cons
Support is limited, and a bit rigid, I wish Fusion was more customer centric.

Rating breakdown

Likelihood to recommend: 8/10

Pros
The varied functionality of fusion is excellent. Very adaptable

Cons
The reports are great on screen. It would be great to be able to print these

Rating breakdown

Likelihood to recommend: 9/10

Pros
Customizable to our exact needs Good support from [SENSITIVE CONTENT HIDDEN] and team

Cons
Occasionally photos are hard to deal with. Also creating charts for export within the system is not available,

Rating breakdown

Likelihood to recommend: 9/10

Pros
The software is easy to use, easy to configure or customize,

Cons
This software doesn't have too many cons that I can think of

Rating breakdown

Likelihood to recommend: 9/10

Pros
The feature I liked the most about this software tool is how customizable it is to the needs of my organization. We can capture all the data elements we want in the different objects and are able to search and report out various views of the data. It is the ONLY place in the organizations that ties business process to all the elements that process needs, from people, buildings, applications, suppliers etc.

Cons
Ad Hoc reporting in terrific but the Conga report builder is difficult to use and modify for the actual "plan" documents

Rating breakdown

Likelihood to recommend: 10/10

Pros
Allows all the different aspects of Business Resiliency to be created and maintained in a single system provided as a SaaS solution, meaning it's available when your internal systems may not be. Ability to automate many tasks associated with collecting data for plans and business impact analysis forms, as well as auto-generating reports for audits or at the executive level. Additional connectors may be purchased to help connect Fusion to mass notification tools and CMDB systems. Great support from regional user groups available across the country.

Cons
Most feature enhancements require additional implementation costs. Support services can be quick to mark a problem as resolved though it may not have been.

Rating breakdown

Likelihood to recommend: 10/10

Pros
That it's a database where we can connect the dots from BC to DR information, run reports and it is user friendly to our internal clients/customers.

Cons
The expertise needed for Conga. Also, it took a while for us to get use to how to add fields etc. I think the implementation could be done in phases as it's a lot of information during initial implementation.

Rating breakdown

Likelihood to recommend: 9/10

Pros
The ability to customize and add pieces as needed and the interaction with the fusion Support Groups

Cons
Some areas require Fuel Hours for additions and modifications. This is expected but there have been some instances we should be able to do this.

Rating breakdown

Likelihood to recommend: 10/10

Pros
It is so user friendly. I was a end-user trying to design and build a system to store all of our data under one roof. The reports are so easy to run and adding fields is easy too.

Cons
Some limitations, like adding photos or colors schemes is limited.

Rating breakdown

Likelihood to recommend: 10/10

Pros
This software is helpful and can be customize for the costumers benefits.

Cons
I do not believe there is anything that comes to mind.

Rating breakdown

Likelihood to recommend: 9/10

Pros
The ability to draw data from multiple points around the organisation to identify previously unknown gaps.

Cons
The flexibility of the tool meant the tool came populated with multiple templates which was a little overwhelming at first.

Rating breakdown

Likelihood to recommend: 10/10

Pros
It is highly configurable and flexible software.

Cons
It has tons of unknown capabilities if exposed would bring tremendous value - support is great but leaves to you with little training to help to fish for the next time. Primarily used for Business Continuity but with limited support for Disaster Recovery

Rating breakdown

Likelihood to recommend: 8/10

Pros
The flexibility of the Fusion team to help implement a product that was beyond our customer base expectations.

Cons
Not sure I have anything here as all the requirements were met.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Configuration Flexibility and ease of use, Lightening Platform

Cons
Some dependancy on Fusion resources for config or a skilled internal resource

Rating breakdown

Likelihood to recommend: 10/10

Pros
- Admins can easily customize - All the objects (modules) one might need to run a complete BCM program

Cons
Before the Lightening Upgrade, the user interface was not very user friendly or intuitive. One must be open to change their about the traditional way of running the program. Pricy

Rating breakdown

Likelihood to recommend: 8/10

Pros
Streamlined approach to developing a plan and mapping components. The system is easy to navigate and the dashboard provide a good overview of the current status of the Program.

Cons
The project is in its final stages and haven't identified any weaknesses as it is primarily an out of the box implementation. Once deployed we may find areas that we need to tolerate and work with the Fusion team for enhancement.

Rating breakdown

Likelihood to recommend: 8/10