Fusion Framework System Reviews

Allows all the different aspects of Business Resiliency to be created and maintained in a single system provided as a SaaS solution, meaning it's available when your internal systems may not be. Ability to automate many tasks associated with collecting data for plans and business impact analysis forms, as well as auto-generating reports for audits or at the executive level. Additional connectors may be purchased to help connect Fusion to mass notification tools and CMDB systems. Great support from regional user groups available across the country.

Most feature enhancements require additional implementation costs. Support services can be quick to mark a problem as resolved though it may not have been.

That it is so flexible and configurable. We have very specific requirements based on our risk models and this platform allows us to meet every single one.

The classic version is dated, but moving to the Lightening is improving our end user experience. It is also somewhat difficult to learn some of the concepts of relational data, how they integrate and are maximized for those who don't have a background in software back ends. Having said that, I'm not a developer and can do most of my own configurations.

I like that Fusion offers good out of the box functionality, with the ability to customize modules for my business. Our BC program has made changes to the application, when needed. However, we've been able to leverage much of what Fusion offers from day 1.

The cost is not prohibitive, but getting new users licensed makes for a new user experience to be slow within my organization.

BC and DR planning Vendor and Risk Management Incident Management

Conga reporting is still a challenge and we avoid using it.

Thank you so much for leaving us a review! We love to hear that you have been using Fusion for years and that you are achieving better planning and risk management with our platform.

I love the simplicity as an administrator to make changes, within my knowledge limits and the use of Fuel Hours to supplement my knowledge gaps. There were very view, but some, implementation problems. Fusion listens to their clients and has since improved their implementation process. I presented a complex model to determine the process RTO based 9 impact categories over time. They delivered what I wanted. Of course, I think, everyone client would want this model and it should be a separate object because it did eat up a lot of our available custom fields in the process object. We are working with Fusion to pull that part out and create a new object or leverage a lesser used object. I really like the incident management object.

I think there should have been standard dashboarding out of the box. All clients implement a program with a BCP life cycle and dashboard are used to help user and program managers manage compliance to the annual deliverables. Instead these were created with fuel hours. (scale 1-10, 1 being not a big deal to 10 being horrible - this is a 2.) I am also accustom to having a BIA (Process) review with...

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Plan configuration and management, Incident management, Processes, Library Procedure Group options, Dashboard for reports, Application and Component records. We were looking to replace our old LDRPS and this was clearly a better tool.

The inability to remove/delete user accounts.

Ability to create guided workflows; ability to quickly build reports and dashboards.

Too expensive; endless amount of customization options that it causes confusion and missed opportunities.

The flexibility and metrics, we can get data about our activity and drill down as much as we want and this is awesome.

Support is limited, and a bit rigid, I wish Fusion was more customer centric.

After the learning curve the system is easy to configure based on internal workflows, using the Salesforce lightning platform. All fields can be reported on using custom report generator. Records can look up to others through parent-child relationships, providing enhanced visibility for critical operations from a business, system, or even vendor perspective.

There is a learning curve required. Permissions and security can be tricky for users because settings exist at field level, in permission groups, profiles. Highly recommend vendor lead admin training.

Thank you for taking the time to leave us a review! We are happy to hear that you are experiencing enhanced visibility for your critical operations by leveraging the Fusion Framework System, and we appreciate the feedback on how our admin training is beneficial.

Fusion Framework is customizable to meet the needs of the organization. Other products require you to adapt to their product. The dashboards, reports and ability to have a vision of organization through a 'single glass' view Continues to evolve and adapt to request of its client and user base

Difficulty to use and navigate. This is a software that would be hard to allow infrequent users to utilize in updating plans and documents as it is not intuitive and has a steep learning curve. Different modules are not 'easy' to correlate. Working with the BIA process and then tying those processes and organization structure to a module like Risk is Silo'd and difficult at time to set-up with our professional services.

The ease of use to connect all objects and data together and create a single lens as for an overview. In short the flexibility, capability to integrate data and user friendliness of the total system.

It's hard to say what we think is the least of the system. The biggest pitfall we always find is that there is as much as possible, and because of the enthusiasm to create as much as possible, the challenge is to keep things as simple as possible for the end user so that people keep on using the system for what it is meant for!

The software allows for a Business Continuity / Emergency Management team to build the application desired to support THEIR defined program...not the program the vendor has defined.

It can be intimidating. There is so much flexibility, it does take a team lead to maintain the application. There are APIs that can be put in place to pull / push data between supporting applications (architecture, incident management, CMDB) if Fusion is not used for these features as well.

Fusion has the advantage of being hosted on the Salesforce platform. This allows it to leverage tools developed by Salesforce in other verticals within Fusion over time. System is very flexible.

Your organization should be prepared to dedicate 1/2 FT to fully utilizing the product or by Fusion hours. Also, if your organization is transitioning from a paper based process, there is a tendency to carryover older processes into the new platform. Fusion is best utilized in more then just BC-DR so that the Enterprise can leverage data for common use; such as, vendor risk management.

The software is easy to use, easy to configure or customize,

This software doesn't have too many cons that I can think of

Fusion is very customizable and customer service is very good.

While Fusion is very customizable, sometimes we would prefer more guidance from the Fusion team so that they direct us in the optimum way the tool should be implemented.

Thank you for reviewing the Fusion Framework System! We appreciate your feedback on how you would prefer more guidance from the Fusion team on how to utilize our platform. If you aren't already, please attend our weekly ENGAGE community exchanges where Fusion customers come together to discuss how they utilize the Fusion Framework System. We will share your feedback with the ENGAGE team who are always looking for new topics to discuss during those exchanges.

The feature I liked the most about this software tool is how customizable it is to the needs of my organization. We can capture all the data elements we want in the different objects and are able to search and report out various views of the data. It is the ONLY place in the organizations that ties business process to all the elements that process needs, from people, buildings, applications, suppliers etc.

Ad Hoc reporting in terrific but the Conga report builder is difficult to use and modify for the actual "plan" documents

It's built on the Salesforce lightning platform and therefore extremely configurable. Meaning you can configure this to get exactly what you want.

No cons were added to this review

Customization. If it doesn't do what you would like out of the box you are able to add and develop features you desire or need.

Certain functions are involved in their use or customization such as Incident management and plan implementation. It means that you need specific administrators that are familiar with this functionality.

Fusion -Provides easy to manage and monitor risk management -Dashboards to provide status updates across the enterprise

-The biggest challenge is not with the software but getting management aligned with the capabilities and making time to add on additional features of the software.

That it's a database where we can connect the dots from BC to DR information, run reports and it is user friendly to our internal clients/customers.

The expertise needed for Conga. Also, it took a while for us to get use to how to add fields etc. I think the implementation could be done in phases as it's a lot of information during initial implementation.

The reporting features are extremely useful to our organization!

For some of the most useful features, there is not documentation on how to implement without direct intervention by the Fusion team.

Thank you for leaving us a review! We love to hear that Fusion's reporting features are useful for your organization and that you are enjoying using our platform.

The ability to customize and add pieces as needed and the interaction with the fusion Support Groups

Some areas require Fuel Hours for additions and modifications. This is expected but there have been some instances we should be able to do this.

It is so user friendly. I was a end-user trying to design and build a system to store all of our data under one roof. The reports are so easy to run and adding fields is easy too.

Some limitations, like adding photos or colors schemes is limited.

The varied functionality of fusion is excellent. Very adaptable

The reports are great on screen. It would be great to be able to print these

Ease of Role based access control and providing limited access to different level of associates.

Bulk upload is still a tedious task, we had write a application using it's apis for bulk upload to ease of the work load.