Fusion Framework System Reviews

Fusion Framework System

Risk management and business continuity software

4.52/5 (23 reviews)

Pros
  • This resolved many business issues of delivery, quality and operational excellence. However there is always room for improvement to be faster, accurate, and complete.Rob v.Read the full review
  • The flexibility and metrics, we can get data about our activity and drill down as much as we want and this is awesome.Deika E.Read the full review
  • We now have the ability to show interrelationships between business operations and the things it needs to operate effectively.kelley o.Read the full review
Cons
  • We included an advance threats, other domains with real-time data like security incident, emergency response, crisis management activities, etc etc.Rob v.Read the full review
  • Scale 1-10, 1 being not a big deal to 10 being horrible - this is a 7.). All these cons are correctable and have been and which is why I added the first PRO above.Ed B.Read the full review
  • I think that should be standard. Scale 1-10, 1 being not a big deal to 10 being horrible - this is a 4.).Ed B.Read the full review
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Ed Brown

Fusion Framework System, by Ed Brown

Used daily for 1-2 years
Reviewed 2020-01-31
Review Source: Capterra

Improved crisis management and communication during events. We call these response plans which are activated based on the level of the event and are a prelude to a recovery plan activation.

Pros
I love the simplicity as an administrator to make changes, within my knowledge limits and the use of Fuel Hours to supplement my knowledge gaps. There were very view, but some, implementation problems. Fusion listens to their clients and has since improved their implementation process. I presented a complex model to determine the process RTO based 9 impact categories over time. They delivered what I wanted. Of course, I think, everyone client would want this model and it should be a separate object because it did eat up a lot of our available custom fields in the process object. We are working with Fusion to pull that part out and create a new object or leverage a lesser used object. I really like the incident management object.

Cons
I think there should have been standard dashboarding out of the box. All clients implement a program with a BCP life cycle and dashboard are used to help user and program managers manage compliance to the annual deliverables. Instead these were created with fuel hours. (scale 1-10, 1 being not a big deal to 10 being horrible - this is a 2.) I am also accustom to having a BIA (Process) review with a maintenance control and we used fuel hours to enhance this for a BIA approval section. I think that should be standard. (scale 1-10, 1 being not a big deal to 10 being horrible - this is a 4.) Lastly plan conga generator and its templates are not well designed and we have had several changes requested to make them design the way we want them. Fusion could spend more time on the conga templates clients may like. (scale 1-10, 1 being not a big deal to 10 being horrible - this is a 7.) All these cons are correctable and have been and which is why I added the first PRO above.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rob van den Eijnden

Connecting the dots: going digital with turn data into information, and into business decisions

Used daily for 2+ years
Reviewed 2020-02-09
Review Source: Capterra

The first intent was to get our business continuity management processes configured and managed in a structured and governed way of working. To solve less of standardization was also a key objective. Having Fusion RM operationalized and deployed in all entities in our scope we achieved the key objectives. In the mean time we started to include other domains to use their data (e.g. insurance risk) of an entity. This data became direct and real-time available. Based on this success the FRM platform expanded to an integrated resilience platform as of today. We included an advance threats, other domains with real-time data like security incident, emergency response, crisis management activities, etc etc. Real-time data is available, with an integrated overview of business, IT, insurance, and suppliers with financial values which in the past took too much time to get this insights. This resolved many business issues of delivery, quality and operational excellence. However there is always room for improvement to be faster, accurate, and complete.

Pros
The ease of use to connect all objects and data together and create a single lens as for an overview. In short the flexibility, capability to integrate data and user friendliness of the total system.

Cons
It's hard to say what we think is the least of the system. The biggest pitfall we always find is that there is as much as possible, and because of the enthusiasm to create as much as possible, the challenge is to keep things as simple as possible for the end user so that people keep on using the system for what it is meant for!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Vicky McKim

Fabulous Fusion Framework

Used daily for 2+ years
Reviewed 2020-02-03
Review Source: Capterra

It took us time to set up and integrate all of our data, but just plan development for all but one of the 40 teams, went from estimated 3-5 days, down to 1 day. That is BIA data collection in the AM and BCP in the PM. We had basic plans with requirements done in 1 day! This saved us 10K hours of team time during the first year. We have been thrilled with the automation both on the planning side and on the Risk Management side.

Pros
That it is so flexible and configurable. We have very specific requirements based on our risk models and this platform allows us to meet every single one.

Cons
The classic version is dated, but moving to the Lightening is improving our end user experience. It is also somewhat difficult to learn some of the concepts of relational data, how they integrate and are maximized for those who don't have a background in software back ends. Having said that, I'm not a developer and can do most of my own configurations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Michael Olesen

One year of implementation

Used daily for 1-2 years
Reviewed 2020-01-31
Review Source: Capterra

Pros
Some automation has been helpful to making processes go further. It's also useful to have more data in a single database.

Cons
Many processes using it are more complicated than what we had done in the past and requires numerous workarounds.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Carol Paasch

Fusion - should I do it?

Used daily for 1-2 years
Reviewed 2020-02-06
Review Source: Capterra

I have worked with several different applications that support the Business Continuity / Emergency Management industry (over 20 years of experience). I have been able to develop key performance indicators to communicate the value of the investment into the application and the BC program. Once you understand how to make customization, it is very easy. The 'customization' have also been able to convert over to the most recent LEX upgrade.

Pros
The software allows for a Business Continuity / Emergency Management team to build the application desired to support THEIR defined program...not the program the vendor has defined.

Cons
It can be intimidating. There is so much flexibility, it does take a team lead to maintain the application. There are APIs that can be put in place to pull / push data between supporting applications (architecture, incident management, CMDB) if Fusion is not used for these features as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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William Lloyd

Fusion Unbeatable Edge

Used daily for 2+ years
Reviewed 2020-02-10
Review Source: Capterra

Above average to very good. After about a year, the Fusion RM platform is finally getting leveraged and so; for example, Internal Audit has complete access to the system and can run its own reports, and audits with less time. Also being used for a portion of vendor risk management.

Pros
Fusion has the advantage of being hosted on the Salesforce platform. This allows it to leverage tools developed by Salesforce in other verticals within Fusion over time. System is very flexible.

Cons
Your organization should be prepared to dedicate 1/2 FT to fully utilizing the product or by Fusion hours. Also, if your organization is transitioning from a paper based process, there is a tendency to carryover older processes into the new platform. Fusion is best utilized in more then just BC-DR so that the Enterprise can leverage data for common use; such as, vendor risk management.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Brian Williams

Fusion Framework System

Used daily for 2+ years
Reviewed 2020-02-06
Review Source: Capterra

The tool works well for our BC and IT plan management. We have taken the next step to use the tool for our disaster recovery exercise monitoring. We are monitoring our exercises and proof of concepts manually and we will eventually implement the Service now connection that will allow us to track, monitor and delegate tasks once an incident is triggered and the plans are executed. We are looking to use the tool too its full capability.

Pros
Plan configuration and management, Incident management, Processes, Library Procedure Group options, Dashboard for reports, Application and Component records. We were looking to replace our old LDRPS and this was clearly a better tool.

Cons
The inability to remove/delete user accounts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Deika Elmi

End User and Product Project Manager Review

Used daily for 2+ years
Reviewed 2020-02-05
Review Source: Capterra

Positive

Pros
The flexibility and metrics, we can get data about our activity and drill down as much as we want and this is awesome.

Cons
Support is limited, and a bit rigid, I wish Fusion was more customer centric.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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David Taylor

Fusion

Used weekly for 1-2 years
Reviewed 2020-02-05
Review Source: Capterra

Fusion was purchased to solve a regulatory requirement. It however is now being used for much more. It creates linkages and allows mapping of all services and components that support those services. It is also very adaptable configurable and searchable

Pros
The varied functionality of fusion is excellent. Very adaptable

Cons
The reports are great on screen. It would be great to be able to print these

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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John Borders

Fusion system for Physical Security

Used daily for 2+ years
Reviewed 2020-02-06
Review Source: Capterra

Pros
Customizable to our exact needs Good support from [SENSITIVE CONTENT HIDDEN] and team

Cons
Occasionally photos are hard to deal with. Also creating charts for export within the system is not available,

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jennifer CAssidy

Great Partners in Development

Used daily for 2+ years
Reviewed 2020-01-31
Review Source: Capterra

The Fusion Framework has made is big difference in allowing our team to generate user friendly reports and dashboards.

Pros
The software is easy to use, easy to configure or customize,

Cons
This software doesn't have too many cons that I can think of

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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kelley okolita

Fusion Framework for Enterprise Business Continuity,Disaster Recovery and Risk Management

Used daily for 2+ years
Reviewed 2020-02-05
Review Source: Capterra

We now have the ability to show interrelationships between business operations and the things it needs to operate effectively.

Pros
The feature I liked the most about this software tool is how customizable it is to the needs of my organization. We can capture all the data elements we want in the different objects and are able to search and report out various views of the data. It is the ONLY place in the organizations that ties business process to all the elements that process needs, from people, buildings, applications, suppliers etc.

Cons
Ad Hoc reporting in terrific but the Conga report builder is difficult to use and modify for the actual "plan" documents

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Caleb Plante

Fusion Framework: Automation for Business Resiliency

Used daily for 2+ years
Reviewed 2020-02-06
Review Source: Capterra

Pros
Allows all the different aspects of Business Resiliency to be created and maintained in a single system provided as a SaaS solution, meaning it's available when your internal systems may not be. Ability to automate many tasks associated with collecting data for plans and business impact analysis forms, as well as auto-generating reports for audits or at the executive level. Additional connectors may be purchased to help connect Fusion to mass notification tools and CMDB systems. Great support from regional user groups available across the country.

Cons
Most feature enhancements require additional implementation costs. Support services can be quick to mark a problem as resolved though it may not have been.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kristina Brady

DFA Review

Used daily for 1-2 years
Reviewed 2020-02-10
Review Source: Capterra

I think overall it's a great product. I think it has taken some time to get up to speed to truly be an administrator of the system. We are getting there. I do like the fuel hours but think the support model could be better.

Pros
That it's a database where we can connect the dots from BC to DR information, run reports and it is user friendly to our internal clients/customers.

Cons
The expertise needed for Conga. Also, it took a while for us to get use to how to add fields etc. I think the implementation could be done in phases as it's a lot of information during initial implementation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Don Kingston

GD Fusion Review

Used daily for 1-2 years
Reviewed 2020-02-10
Review Source: Capterra

Overall, Fusion is one of the strongest tools our organization is using. I have been an Administrator on previous BC/DR tools such as LDRPS, RPX and Archer. Fusion is by far, ahead of the game in functionality and ease of use.

Pros
The ability to customize and add pieces as needed and the interaction with the fusion Support Groups

Cons
Some areas require Fuel Hours for additions and modifications. This is expected but there have been some instances we should be able to do this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Christina Saenz

Best Software for Organizing Data

Used daily for 2+ years
Reviewed 2020-01-31
Review Source: Capterra

This has made our job so much easier. We go to one specific record and it drill down to 100's more with the least amount of clicks. We continue to build the system and find new uses on a regular basis. The support team is the greatest and always solves our problems.

Pros
It is so user friendly. I was a end-user trying to design and build a system to store all of our data under one roof. The reports are so easy to run and adding fields is easy too.

Cons
Some limitations, like adding photos or colors schemes is limited.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Liselle Duncan

Fusion Framework

Used daily for 2+ years
Reviewed 2020-02-03
Review Source: Capterra

Pros
This software is helpful and can be customize for the costumers benefits.

Cons
I do not believe there is anything that comes to mind.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Eren Aslan

Fusion Framework System a great tool

Used daily for 1-2 years
Reviewed 2020-02-06
Review Source: Capterra

Pros
The ability to draw data from multiple points around the organisation to identify previously unknown gaps.

Cons
The flexibility of the tool meant the tool came populated with multiple templates which was a little overwhelming at first.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Nayan Thakkar

Easy to use and Configurable application

Used weekly for 2+ years
Reviewed 2020-02-05
Review Source: Capterra

Pros
It is highly configurable and flexible software.

Cons
It has tons of unknown capabilities if exposed would bring tremendous value - support is great but leaves to you with little training to help to fish for the next time. Primarily used for Business Continuity but with limited support for Disaster Recovery

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jeanette Woodly

Robust yet flexible to customize

Used occasionally for 2+ years
Reviewed 2020-01-31
Review Source: Capterra

Great product that is well used and liked throughout our organization

Pros
The flexibility of the Fusion team to help implement a product that was beyond our customer base expectations.

Cons
Not sure I have anything here as all the requirements were met.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Alan Carolan

IT DR Review

Used weekly for 6-12 months
Reviewed 2020-02-06
Review Source: Capterra

Integrated the principles of multiple functions and Operational risk areas in a structured manner

Pros
Configuration Flexibility and ease of use, Lightening Platform

Cons
Some dependancy on Fusion resources for config or a skilled internal resource

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Marriyam Rana

Tap into the hidden power of your BCPs

Used monthly for 2+ years
Reviewed 2020-01-31
Review Source: Capterra

Great customer service Huge potential for reporting One stop shop for risk management

Pros
- Admins can easily customize - All the objects (modules) one might need to run a complete BCM program

Cons
Before the Lightening Upgrade, the user interface was not very user friendly or intuitive. One must be open to change their about the traditional way of running the program. Pricy

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Elizabeth Borza

Next Generation DR Planning System

Used weekly for 6-12 months
Reviewed 2020-02-06
Review Source: Capterra

Overall pleased with the system after executing against requirements and configuration changes. The development and testing process to move environments from Dev to QA and Prod for was challenging and required additional time and resources.

Pros
Streamlined approach to developing a plan and mapping components. The system is easy to navigate and the dashboard provide a good overview of the current status of the Program.

Cons
The project is in its final stages and haven't identified any weaknesses as it is primarily an out of the box implementation. Once deployed we may find areas that we need to tolerate and work with the Fusion team for enhancement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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