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Fusion Framework System Reviews

Reviews summary

Pros

This software is helpful and can be customize for the costumers benefits.

Liselle D.

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Great product that is well used and liked throughout our organization.

Jeanette W.

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Some automation has been helpful to making processes go further. It's also useful to have more data in a single database.

Michael O.

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Cons

Primarily used for Business Continuity but with limited support for Disaster Recovery.

Nayan T.

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I think that should be standard. Scale 1-10, 1 being not a big deal to 10 being horrible - this is a 4.).

Ed B.

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Integrated the principles of multiple functions and Operational risk areas in a structured manner.

Alan C.

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Overall rating

4.5

(28)

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28 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A rich-feautred platform to oversight our Operational Resilience shortcomings

Reviewed 6 months ago

We started with a basic implementation of the tool for a specific need and we found a flexible companion for mapping and enriching our understanding of our risks. The platform is really expansible and allows you to build and to gradually enrich features and data. The platform does not impose any methodology and adapts to the evolution of our operational resilience vision and organizational needs.

Pros

FUSION is a flexible utility that allows our company to build our vision on resilience capabilities in a flexible way, gradually, without additional hidden costs (licenses and development).

Cons

FUSION could come with additional pre-defined modules and templates for immediate implementation and piloting in big organization. Storage on a cloud comes with inevitable questions on security, even if supported by certifications and scrutiny performed by the provider.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fabulous Fusion Framework

Reviewed a year ago

It took us time to set up and integrate all of our data, but just plan development for all but one of the 40 teams, went from estimated 3-5 days, down to 1 day. That is BIA data collection in the AM and BCP in the PM. We had basic plans with requirements done in 1 day! This saved us 10K hours of team time during the first year. We have been thrilled with the automation both on the planning side and on the Risk Management side.

Pros

That it is so flexible and configurable. We have very specific requirements based on our risk models and this platform allows us to meet every single one.

Cons

The classic version is dated, but moving to the Lightening is improving our end user experience. It is also somewhat difficult to learn some of the concepts of relational data, how they integrate and are maximized for those who don't have a background in software back ends. Having said that, I'm not a developer and can do most of my own configurations.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend7/10

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One year of implementation

Reviewed a year ago
Pros

Some automation has been helpful to making processes go further. It's also useful to have more data in a single database.

Cons

Many processes using it are more complicated than what we had done in the past and requires numerous workarounds.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fusion Framework System, by Ed Brown

Reviewed a year ago

Improved crisis management and communication during events. We call these response plans which are activated based on the level of the event and are a prelude to a recovery plan activation.

Pros

I love the simplicity as an administrator to make changes, within my knowledge limits and the use of Fuel Hours to supplement my knowledge gaps. There were very view, but some, implementation problems. Fusion listens to their clients and has since improved their implementation process. I presented a complex model to determine the process RTO based 9 impact categories over time. They delivered what I wanted. Of course, I think, everyone client would want this model and it should be a separate object because it did eat up a lot of our available custom fields in the process object. We are working with Fusion to pull that part out and create a new object or leverage a lesser used object. I really like the incident management object.

Cons

I think there should have been standard dashboarding out of the box. All clients implement a program with a BCP life cycle and dashboard are used to help user and program managers manage compliance to the annual deliverables. Instead these were created with fuel hours. (scale 1-10, 1 being not a big deal to 10 being horrible - this is a 2.) I am also accustom to having a BIA (Process) review with...

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Fusion Framework System

Reviewed a year ago

The tool works well for our BC and IT plan management. We have taken the next step to use the tool for our disaster recovery exercise monitoring. We are monitoring our exercises and proof of concepts manually and we will eventually implement the Service now connection that will allow us to track, monitor and delegate tasks once an incident is triggered and the plans are executed. We are looking to use the tool too its full capability.

Pros

Plan configuration and management, Incident management, Processes, Library Procedure Group options, Dashboard for reports, Application and Component records. We were looking to replace our old LDRPS and this was clearly a better tool.

Cons

The inability to remove/delete user accounts.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Partners in Development

Reviewed a year ago

The Fusion Framework has made is big difference in allowing our team to generate user friendly reports and dashboards.

Pros

The software is easy to use, easy to configure or customize,

Cons

This software doesn't have too many cons that I can think of

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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End User and Product Project Manager Review

Reviewed a year ago

Positive

Pros

The flexibility and metrics, we can get data about our activity and drill down as much as we want and this is awesome.

Cons

Support is limited, and a bit rigid, I wish Fusion was more customer centric.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Fusion Framework

Reviewed 5 months ago

Fusion Framework has been very useful once it has the data loaded into the system. There is a steeper learning curve and design phase versus just out of the box deployment. But with the support of the Fusion team it is an invaluable tool in helping understand the critical function of the organization and priorities of what to recover when Managing an impactful event.

Pros

Fusion Framework is customizable to meet the needs of the organization. Other products require you to adapt to their product. The dashboards, reports and ability to have a vision of organization through a 'single glass' view Continues to evolve and adapt to request of its client and user base

Cons

Difficulty to use and navigate. This is a software that would be hard to allow infrequent users to utilize in updating plans and documents as it is not intuitive and has a steep learning curve. Different modules are not 'easy' to correlate. Working with the BIA process and then tying those processes and organization structure to a module like Risk is Silo'd and difficult at time to set-up with our professional services.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fusion Framework: Automation for Business Resiliency

Reviewed a year ago
Pros

Allows all the different aspects of Business Resiliency to be created and maintained in a single system provided as a SaaS solution, meaning it's available when your internal systems may not be. Ability to automate many tasks associated with collecting data for plans and business impact analysis forms, as well as auto-generating reports for audits or at the executive level. Additional connectors may be purchased to help connect Fusion to mass notification tools and CMDB systems. Great support from regional user groups available across the country.

Cons

Most feature enhancements require additional implementation costs. Support services can be quick to mark a problem as resolved though it may not have been.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Happy with this product

Reviewed 5 months ago
Pros

Ease of use for non-admins; Reporting capabilities; Integration potential

Cons

Most system configurations and changes require vendor assistance, at cost.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Connecting the dots: going digital with turn data into information, and into business decisions

Reviewed a year ago

The first intent was to get our business continuity management processes configured and managed in a structured and governed way of working. To solve less of standardization was also a key objective. Having Fusion RM operationalized and deployed in all entities in our scope we achieved the key objectives. In the mean time we started to include other domains to use their data (e.g. insurance risk) of...

Pros

The ease of use to connect all objects and data together and create a single lens as for an overview. In short the flexibility, capability to integrate data and user friendliness of the total system.

Cons

It's hard to say what we think is the least of the system. The biggest pitfall we always find is that there is as much as possible, and because of the enthusiasm to create as much as possible, the challenge is to keep things as simple as possible for the end user so that people keep on using the system for what it is meant for!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fusion - should I do it?

Reviewed a year ago

I have worked with several different applications that support the Business Continuity / Emergency Management industry (over 20 years of experience). I have been able to develop key performance indicators to communicate the value of the investment into the application and the BC program. Once you understand how to make customization, it is very easy. The 'customization' have also been able to convert over to the most recent LEX upgrade.

Pros

The software allows for a Business Continuity / Emergency Management team to build the application desired to support THEIR defined program...not the program the vendor has defined.

Cons

It can be intimidating. There is so much flexibility, it does take a team lead to maintain the application. There are APIs that can be put in place to pull / push data between supporting applications (architecture, incident management, CMDB) if Fusion is not used for these features as well.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Fusion Unbeatable Edge

Reviewed a year ago

Above average to very good. After about a year, the Fusion RM platform is finally getting leveraged and so; for example, Internal Audit has complete access to the system and can run its own reports, and audits with less time. Also being used for a portion of vendor risk management.

Pros

Fusion has the advantage of being hosted on the Salesforce platform. This allows it to leverage tools developed by Salesforce in other verticals within Fusion over time. System is very flexible.

Cons

Your organization should be prepared to dedicate 1/2 FT to fully utilizing the product or by Fusion hours. Also, if your organization is transitioning from a paper based process, there is a tendency to carryover older processes into the new platform. Fusion is best utilized in more then just BC-DR so that the Enterprise can leverage data for common use; such as, vendor risk management.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fusion Framework for Enterprise Business Continuity,Disaster Recovery and Risk Management

Reviewed a year ago

We now have the ability to show interrelationships between business operations and the things it needs to operate effectively.

Pros

The feature I liked the most about this software tool is how customizable it is to the needs of my organization. We can capture all the data elements we want in the different objects and are able to search and report out various views of the data. It is the ONLY place in the organizations that ties business process to all the elements that process needs, from people, buildings, applications, suppliers etc.

Cons

Ad Hoc reporting in terrific but the Conga report builder is difficult to use and modify for the actual "plan" documents

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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DFA Review

Reviewed a year ago

I think overall it's a great product. I think it has taken some time to get up to speed to truly be an administrator of the system. We are getting there. I do like the fuel hours but think the support model could be better.

Pros

That it's a database where we can connect the dots from BC to DR information, run reports and it is user friendly to our internal clients/customers.

Cons

The expertise needed for Conga. Also, it took a while for us to get use to how to add fields etc. I think the implementation could be done in phases as it's a lot of information during initial implementation.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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GD Fusion Review

Reviewed a year ago

Overall, Fusion is one of the strongest tools our organization is using. I have been an Administrator on previous BC/DR tools such as LDRPS, RPX and Archer. Fusion is by far, ahead of the game in functionality and ease of use.

Pros

The ability to customize and add pieces as needed and the interaction with the fusion Support Groups

Cons

Some areas require Fuel Hours for additions and modifications. This is expected but there have been some instances we should be able to do this.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Software for Organizing Data

Reviewed a year ago

This has made our job so much easier. We go to one specific record and it drill down to 100's more with the least amount of clicks. We continue to build the system and find new uses on a regular basis. The support team is the greatest and always solves our problems.

Pros

It is so user friendly. I was a end-user trying to design and build a system to store all of our data under one roof. The reports are so easy to run and adding fields is easy too.

Cons

Some limitations, like adding photos or colors schemes is limited.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Fusion

Reviewed a year ago

Fusion was purchased to solve a regulatory requirement. It however is now being used for much more. It creates linkages and allows mapping of all services and components that support those services. It is also very adaptable configurable and searchable

Pros

The varied functionality of fusion is excellent. Very adaptable

Cons

The reports are great on screen. It would be great to be able to print these

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Fusion system for Physical Security

Reviewed a year ago
Pros

Customizable to our exact needs Good support from [SENSITIVE CONTENT HIDDEN] and team

Cons

Occasionally photos are hard to deal with. Also creating charts for export within the system is not available,

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Fusion Framework

Reviewed a year ago
Pros

This software is helpful and can be customize for the costumers benefits.

Cons

I do not believe there is anything that comes to mind.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fusion Framework System a great tool

Reviewed a year ago
Pros

The ability to draw data from multiple points around the organisation to identify previously unknown gaps.

Cons

The flexibility of the tool meant the tool came populated with multiple templates which was a little overwhelming at first.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Fusion Review

Reviewed 5 months ago
Pros

Ease of use as an administrator and for our end users.

Cons

The verbiage and terminology can be a little confusing at times.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to use and Configurable application

Reviewed a year ago
Pros

It is highly configurable and flexible software.

Cons

It has tons of unknown capabilities if exposed would bring tremendous value - support is great but leaves to you with little training to help to fish for the next time. Primarily used for Business Continuity but with limited support for Disaster Recovery

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Robust yet flexible to customize

Reviewed a year ago

Great product that is well used and liked throughout our organization

Pros

The flexibility of the Fusion team to help implement a product that was beyond our customer base expectations.

Cons

Not sure I have anything here as all the requirements were met.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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IT DR Review

Reviewed a year ago

Integrated the principles of multiple functions and Operational risk areas in a structured manner

Pros

Configuration Flexibility and ease of use, Lightening Platform

Cons

Some dependancy on Fusion resources for config or a skilled internal resource

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