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IFS Field Service Management Pricing, Features, Reviews and Alternatives
IFS Field Service Management product overview
What is IFS Field Service Management?
IFS Field Service Management by IFS World Operations is a solution, which helps manufacturers and distributors manage job status, assets, and technician activities across remote locations. The AI-based omni-channel tool lets users automate processes related to scheduling and planning tasks based on service-level agreements, business goals, and customer contracts.
Key benefits of using IFS Field Service Management
• Its warranty management feature automates claims management, which reduces warranty claim cycle time, billing inaccuracies, and claim errors.
• The software provides a holistic view of spare part inventory across all warehouse locations.
• IFS Field Service Management takes control of repair & service operations that increases stakeholders’ (i.e. clients, technicians, and operators) satisfaction.
Typical customers
Platforms supported
Support options
Training options
IFS Field Service Management pricing information
Value for money
4.3
/5
22
Starting from
65
Per month
Pricing options
Value for money contenders
IFS Field Service Management features
Functionality
4.6
/5
22
Total features
67
9 categories
Most valued features by users
Functionality contenders
IFS Field Service Management users reviews
Overall Rating
4.5
/5
22
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.45/10
12
9
1
0
0
Burak C.
Overall rating contenders
Burak C.
Verified reviewer
Telecommunications, 501-1,000 employees
Used daily for 6-12 months
Review source
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I use IFS in finance (accounts payable) side, create lots of reports for users and generate them to test them and making them perfect as IFS helps a lot.
IFS is windows based and the only software (as far as I know) that contains finance and HR module inside. Very easy to check your data, easy to learn and easy to book items (invoices, statements) IFS has also lots of reports and also they can be modified easily. IFS has a live dashboard to see everything you need on one page and it is totally customizable. Has a live streams button which shows you the progress of a PO or an invoice in real time.
Looking at the finance side, the auto-matching feature of IFS sometimes makes it complicated and this feature cannot be stopped by users. Also if an invoice has more than certain amount of POs, IFS cannot adopt them all at the same time. If a PO has more than certain units inside, IFS cannot sort them A to Z again because of limits. The checking of the status of a PO module should be improved. There is no IFS forums like other software to find a solution from web.
FRAZ A.
Information Technology and Services, 201-500 employees
Used daily for 2+ years
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I am a business analyst and functional consultant associated with IFS ERP for more than 2 years. Involved in Implementation and surely can comment on the capabilities of the application in terms of business process handling and reporting needs, even in the most traditional and compounded scenarios it has answers to satisfy the customer needs and always on the edge to enhance application strength by developing more scenarios and options which help customers to achieve overall organization goals.
It is for the challengers those are open to explore new possibilities in the era of innovation & depicting result in the industries of most complex scenarios and business processes .
It becomes very rigid in terms of customization and repetitive actions are required to keep the process in check.
Celso M.
Consumer Services, 1,001-5,000 employees
Used other for 2+ years
Review source
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Rich functionality - it covers all aspects of field service, including route optimization, dispatch, inventory, order management, pricing, etc. In addition, it's highly configurable (business rules/sync rules) and very flexible to integrate with other applications.
We had many struggles adjusting it for performance, shortage of knowledgeable consultants, support can be improved, documentation is lacking.
Emilia T.
Used daily for 2+ years
Review source
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It does everything that we have been trying to do over the past few years for the contact centre customer services team. Our customers are being looked after so much better than before as agents are able to have full visibility of their details, history, etc.
Efficient use of data organisation and seeing the customer view all in one screen is so much easier. Also handy that we can choose what we need through their modular approach.
A little long to implement but well worth it once all in place. Overall a good experience as we went with them after having issues with our original choice. Should have just bitten the bullet and spent that much ore for bespoke.
Roger O.
Industrial Automation, 201-500 employees
Used daily for 1-2 years
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Solid product that does what we need it to do. There are many features such as RMA module, customer portal, etc. that we have not yet integrated into our business the we will be implementing in the coming year. Nice to know we are working with a company that is ahead of where we are.
Not Thrilled with the way this system handles drop ship parts (we are a distribution company so about 50% of the parts we use/ship are drop shipped from a vendor. We were able to wok around this with business rules, but are looking to move to the next version that we believe handles this better.
IFS Field Service Management FAQs and common questions
Q. What type of pricing plans does IFS Field Service Management offer?
IFS Field Service Management has the following pricing plans:
Starting from: $65.00/month
Pricing model: Subscription
Q. Who are the typical users of IFS Field Service Management?
IFS Field Service Management has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business
Q. What languages does IFS Field Service Management support?
IFS Field Service Management supports the following languages:
Arabic, English, French, Indonesian, Korean, Thai
Q. Does IFS Field Service Management support mobile devices?
IFS Field Service Management supports the following devices:
Android, iPad, iPhone
Q. Does IFS Field Service Management offer an API?
No, IFS Field Service Management does not have an API available.
Q. What other apps does IFS Field Service Management integrate with?
IFS Field Service Management integrates with the following applications:
Microsoft Azure, StreetSmart
Q. What level of support does IFS Field Service Management offer?
IFS Field Service Management offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, 24/7 (Live rep), Chat
Common IFS Field Service Management comparisons
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