IFS Field Service Management Pricing, Features, Reviews & Alternatives

IFS Field Service Management

Field service management system for businesses of all sizes

4.48/5 (22 reviews)

IFS Field Service Management overview

What is IFS Field Service Management?

IFS Field Service Management by IFS World Operations is a solution, which helps manufacturers and distributors manage job status, assets, and technician activities across remote locations. The AI-based omni-channel tool lets users automate processes related to scheduling and planning tasks based on service-level agreements, business goals, and customer contracts.

Key features of IFS Field Service Management include dispatching, time clock, routing, file storage, accounting integration, and GPS tracking. Its contact center allows enterprises to manage core customer service operations such as parts ordering, request handling, and technical support, ensuring client engagement. Manufacturers can also store customer information including contact details and service history in a unified database for future reference. The tool helps users send alerts to notify engineers and teams in the field about tasks assigned, providing mobile access across remote locations.

IFS Field Service Management can either be deployed on-premise or hosted in the cloud. It comes with tools to address all aspects of the service supply chain, including forward and reverse logistics. The solution enables distributors to handle long duration and complex service delivery, facilitating project management.
www.ifsworld.com

Pricing

Starting from
$65/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, United Kingdom

Supported languages

English, Indonesian, Thai, French, Korean, Arabic
IFS Field Service Management screenshot: IFS FSM mobile interface screenshotEnd-to-End Field ServiceIFS Field Service Management screenshot: IFS FSM project details screenshotIFS Field Service Management screenshot: IFS FSM mapping integration screenshotIFS ESM Testimonials

IFS Field Service Management user reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.6
  4.2
  4.2
Burak C.

IFS is Perfect

Used daily for 6-12 months
Reviewed 2020-10-14
Review Source: Capterra

I use IFS in finance (accounts payable) side, create lots of reports for users and generate them to test them and making them perfect as IFS helps a lot.

Pros
IFS is windows based and the only software (as far as I know) that contains finance and HR module inside. Very easy to check your data, easy to learn and easy to book items (invoices, statements) IFS has also lots of reports and also they can be modified easily. IFS has a live dashboard to see everything you need on one page and it is totally customizable. Has a live streams button which shows you the progress of a PO or an invoice in real time.

Cons
Looking at the finance side, the auto-matching feature of IFS sometimes makes it complicated and this feature cannot be stopped by users. Also if an invoice has more than certain amount of POs, IFS cannot adopt them all at the same time. If a PO has more than certain units inside, IFS cannot sort them A to Z again because of limits. The checking of the status of a PO module should be improved. There is no IFS forums like other software to find a solution from web.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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FRAZ A.

Innovative ERP that is challenging the Norms of ERP industry

Used daily for 2+ years
Reviewed 2020-07-29
Review Source: Capterra

I am a business analyst and functional consultant associated with IFS ERP for more than 2 years. Involved in Implementation and surely can comment on the capabilities of the application in terms of business process handling and reporting needs, even in the most traditional and compounded scenarios it has answers to satisfy the customer needs and always on the edge to enhance application strength by developing more scenarios and options which help customers to achieve overall organization goals.

Pros
It is for the challengers those are open to explore new possibilities in the era of innovation & depicting result in the industries of most complex scenarios and business processes .

Cons
It becomes very rigid in terms of customization and repetitive actions are required to keep the process in check.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Celso M.

IFS software covers all aspects of field service and it's highly configurable. Implementation and support services could be improved.

Used occasionally for 2+ years
Reviewed 2018-09-05
Review Source: Software Advice

Pros
Rich functionality - it covers all aspects of field service, including route optimization, dispatch, inventory, order management, pricing, etc. In addition, it's highly configurable (business rules/sync rules) and very flexible to integrate with other applications.

Cons
We had many struggles adjusting it for performance, shortage of knowledgeable consultants, support can be improved, documentation is lacking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Emilia T.

Concise, supportive and efficient

Used daily for 2+ years
Reviewed 2017-08-30
Review Source: Capterra

It does everything that we have been trying to do over the past few years for the contact centre customer services team. Our customers are being looked after so much better than before as agents are able to have full visibility of their details, history, etc.

Pros
Efficient use of data organisation and seeing the customer view all in one screen is so much easier. Also handy that we can choose what we need through their modular approach.

Cons
A little long to implement but well worth it once all in place. Overall a good experience as we went with them after having issues with our original choice. Should have just bitten the bullet and spent that much ore for bespoke.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Roger O.

Meets our needs with many features we still need to integrate

Used daily for 1-2 years
Reviewed 2018-08-10
Review Source: Software Advice

Pros
Solid product that does what we need it to do. There are many features such as RMA module, customer portal, etc. that we have not yet integrated into our business the we will be implementing in the coming year. Nice to know we are working with a company that is ahead of where we are.

Cons
Not Thrilled with the way this system handles drop ship parts (we are a distribution company so about 50% of the parts we use/ship are drop shipped from a vendor. We were able to wok around this with business rules, but are looking to move to the next version that we believe handles this better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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IFS Field Service Management pricing

Starting from
$65/month
Pricing options
Subscription
View Pricing Plans

Contact IFS for pricing information.

IFS Field Service Management features

Alerts/Notifications
Billing & Invoicing
Inventory Management
Mobile Access
Reporting/Analytics
Search/Filter
Work Order Management

API (856 other apps)
Access Controls/Permissions (650 other apps)
Activity Dashboard (822 other apps)
Audit Management (541 other apps)
Audit Trail (526 other apps)
Compliance Management (658 other apps)
Customizable Reports (560 other apps)
Data Import/Export (623 other apps)
Document Management (764 other apps)
Reporting & Statistics (817 other apps)
Status Tracking (528 other apps)
Third Party Integrations (734 other apps)
Workflow Management (675 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for IFS Field Service Management

Key features of IFS Field Service Management

  • System notifications about the need to bump priority level of ticket
  • Monitor product stock levels
  • Create a collection of marketing actions to complete specific goals.
  • Create, save, and re-purpose formatting
  • Plan availability and assign specific time slots for tasks and resources
  • Create, manage, and share multiple calendars
  • Informational updates that are delivered to users as soon as an event occurs
  • Sign a document within the system
  • Access the software remotely via mobile devices
  • Distribute/route calls across call center employees
  • Allows users to assign specific serial numbers to products and track them
  • Schedule in-person or online classes
  • Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.
  • Manage company interactions with current customers
  • Create work orders and track their status to completion
  • Provide directions and plan the day's work to optimize employee scheduling
  • Monitor the movement and quantities of inventory items
  • Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held
  • View team, job, equipment and vehicles locations on a map
  • Plan and coordinate all the resources, costs and time needed to execute assignments
  • Book appointments via calendar
  • Schedule/allocate resources (ie. equipment, machines, parts/materials, etc.)
  • Based on availability, confirm or deny a request when a new booking is made
  • Identify an individual's or an asset's location at any given point in time
  • Assign working shifts to employees
  • Track/log the amount of time employees worked per job
  • Process of submitting and following up on claims with insurance companies
  • Access/operate the system via mobile application
  • Balance and streamline inventory stock to meet customer service and revenue goals
  • A website and login for stakeholders to access information
  • Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history
  • Computer-telephony integration is the use of computers to manage telephone calls
  • Assess and plan maintenance operations and updates to ensure longevity of physical assets
  • Search available resources to locate required information
  • Provide agents with a typical response for common call subject matter
  • Create unique categories of information to embed within your communications
  • End users can schedule appointments online
  • Monitor wait time and abandonment for incoming requests that have not been routed
  • Notices sent to individuals when a task, deadline, appointment, or activity is approaching
  • Gateway through which end users can access the system
  • Track and manage the quantity of resources on hand to maintain proper supply
  • Manage sending personnel and resources to a site as needed
  • Schedule predetermined or ad hoc maintenance services and labor requests
  • Manage relationships with customers and address customer concerns while tracking previous interactions
  • Create a new work order
  • Capture a signature via a mobile device
  • Create quotes/proposals and maintain a central repository of previous quotes
  • Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed
  • Automatically find mutually available meeting time slots across multiple calendars
  • Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response
  • Record the audio of phone conversations for quality assurance purposes
  • Track work performed and resources used for past customers, sites, or assets
  • Schedule facilities (ie. athletic fields, venues, convention centers, etc.)
  • Alerts/notifications within the system
  • View and track pertinent metrics
  • Schedule repeating appointments based on a duration of time
  • Create and manage monetary interactions between parties (i.e. bills and invoices)
  • Searchable repository of information about clients
  • Business with more than one location/store
  • Integrate with your customer relationship management software to better connect all aspects of your business, especially your customers
  • Track the duration and expiration of warranty as well as any obligations by the company under that warranty
  • Schedules are automatically created based on business need and employee availability and qualifications
  • Monitor and track project related activities based on various metrics
  • Listen in on live phone conversations to train and assess agent performance
  • Create tasks and assign completion dates and/or times
  • Manage all job information in one place
  • Integrate with a third party accounting system
  • Track and oversee work orders assigned to technicians
  • The procedure of sending voice calls to a specific queue based on predetermined criteria
  • Track the location of specific equipment at all times
  • Planned maintenance based on time or event-based triggers
  • Centralized database of stakeholders and their contact information
  • Assemble applications and processes by dragging over and arranging pre-built components
  • Track, store, and access client/customer contracts
  • Swipe a credit card or manually process payments while with the customer in the field
  • Customize your contracts and forms so customer's become associated with your brand
  • Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.
  • Store and access documents, forms, and photos in one centralized place
  • Track and facilitate refunds/returns of products sold
View All Features

Benefits

• IFS Field Service Management software provides the complete range of applications, including warranty management, spare parts management, project management and contract management.

• Its warranty management feature automates claims management, which reduces warranty claim cycle time, billing inaccuracies, and claim errors.

• The software provides a holistic view of spare part inventory across all warehouse locations.

• IFS Field Service Management takes control of repair & service operations that increases stakeholders’ (i.e. clients, technicians, and operators) satisfaction.