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IFS Field Service Management Logo

IFS Field Service Management

Field service management system for businesses of all sizes

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IFS Field Service Management Pricing, Features, Reviews and Alternatives

IFS Field Service Management product overview

Price starts from

65

Per month

What is IFS Field Service Management?

IFS Field Service Management by IFS World Operations is a solution, which helps manufacturers and distributors manage job status, assets, and technician activities across remote locations. The AI-based omni-channel tool lets users automate processes related to scheduling and planning tasks based on service-level agreements, business goals, and customer contracts.

Key benefits of using IFS Field Service Management

• IFS Field Service Management software provides the complete range of applications, including warranty management, spare parts management, project management and contract management.

• Its warranty management feature automates claims management, which reduces warranty claim cycle time, billing inaccuracies, and claim errors.

• The software provides a holistic view of spare part inventory across all warehouse locations.

• IFS Field Service Management takes control of repair & service operations that increases stakeholders’ (i.e. clients, technicians, and operators) satisfaction.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Phone Support
24/7 (Live rep)
Chat

Training options

In Person
Webinars
Live Online
Documentation

IFS Field Service Management pricing information

Value for money

4.3

/5

22

Starting from

65

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

IFS Field Service Management features

Functionality

4.6

/5

22

Total features

67

9 categories

Most valued features by users

Alerts/Notifications
Reporting/Analytics
Inventory Management
Activity Tracking
Mobile Access
Inventory Control
Historical Reporting
Customizable Templates

Functionality contenders

IFS Field Service Management users reviews

Overall Rating

4.5

/5

22

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.45/10
Rating distribution

5

4

3

2

1

12

9

1

0

0

Pros
This has served us well in the past, and I feel we haven't even scratched the surface yet. IFS has been wonderful to work with, great partnership and assistance where we need it.
I use IFS in finance (accounts payable) side, create lots of reports for users and generate them to test them and making them perfect as IFS helps a lot.
Nice to know we are working with a company that is ahead of where we are.
Cons
It's bothersome to open it sometime since you cannot pin it to task bar.
Being so full of features it makes it complex to start using the system. The learning curve is difficult to master and will take you and your team quite some time to get used to it.
Difficult to isolate/trace bugs. Upgrade process is not well documented and does not often go smoothly.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

IFS is Perfect

Reviewed 2 years ago

I use IFS in finance (accounts payable) side, create lots of reports for users and generate them to test them and making them perfect as IFS helps a lot.

Pros

IFS is windows based and the only software (as far as I know) that contains finance and HR module inside. Very easy to check your data, easy to learn and easy to book items (invoices, statements) IFS has also lots of reports and also they can be modified easily. IFS has a live dashboard to see everything you need on one page and it is totally customizable. Has a live streams button which shows you the progress of a PO or an invoice in real time.

Cons

Looking at the finance side, the auto-matching feature of IFS sometimes makes it complicated and this feature cannot be stopped by users. Also if an invoice has more than certain amount of POs, IFS cannot adopt them all at the same time. If a PO has more than certain units inside, IFS cannot sort them A to Z again because of limits. The checking of the status of a PO module should be improved. There is no IFS forums like other software to find a solution from web.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Innovative ERP that is challenging the Norms of ERP industry

Reviewed 2 years ago

I am a business analyst and functional consultant associated with IFS ERP for more than 2 years. Involved in Implementation and surely can comment on the capabilities of the application in terms of business process handling and reporting needs, even in the most traditional and compounded scenarios it has answers to satisfy the customer needs and always on the edge to enhance application strength by developing more scenarios and options which help customers to achieve overall organization goals.

Pros

It is for the challengers those are open to explore new possibilities in the era of innovation & depicting result in the industries of most complex scenarios and business processes .

Cons

It becomes very rigid in terms of customization and repetitive actions are required to keep the process in check.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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IFS software covers all aspects of field service and it's highly configurable. Implementation and support services could be improved.

Reviewed 4 years ago
Pros

Rich functionality - it covers all aspects of field service, including route optimization, dispatch, inventory, order management, pricing, etc. In addition, it's highly configurable (business rules/sync rules) and very flexible to integrate with other applications.

Cons

We had many struggles adjusting it for performance, shortage of knowledgeable consultants, support can be improved, documentation is lacking.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Concise, supportive and efficient

Reviewed 5 years ago

It does everything that we have been trying to do over the past few years for the contact centre customer services team. Our customers are being looked after so much better than before as agents are able to have full visibility of their details, history, etc.

Pros

Efficient use of data organisation and seeing the customer view all in one screen is so much easier. Also handy that we can choose what we need through their modular approach.

Cons

A little long to implement but well worth it once all in place. Overall a good experience as we went with them after having issues with our original choice. Should have just bitten the bullet and spent that much ore for bespoke.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Meets our needs with many features we still need to integrate

Reviewed 4 years ago
Pros

Solid product that does what we need it to do. There are many features such as RMA module, customer portal, etc. that we have not yet integrated into our business the we will be implementing in the coming year. Nice to know we are working with a company that is ahead of where we are.

Cons

Not Thrilled with the way this system handles drop ship parts (we are a distribution company so about 50% of the parts we use/ship are drop shipped from a vendor. We were able to wok around this with business rules, but are looking to move to the next version that we believe handles this better.

IFS Field Service Management FAQs and common questions

Q. What type of pricing plans does IFS Field Service Management offer?

IFS Field Service Management has the following pricing plans:
Starting from: $65.00/month
Pricing model: Subscription


Q. Who are the typical users of IFS Field Service Management?

IFS Field Service Management has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does IFS Field Service Management support?

IFS Field Service Management supports the following languages:
Arabic, English, French, Indonesian, Korean, Thai


Q. Does IFS Field Service Management support mobile devices?

IFS Field Service Management supports the following devices:
Android, iPad, iPhone


Q. Does IFS Field Service Management offer an API?

No, IFS Field Service Management does not have an API available.


Q. What other apps does IFS Field Service Management integrate with?

IFS Field Service Management integrates with the following applications:
Microsoft Azure, StreetSmart


Q. What level of support does IFS Field Service Management offer?

IFS Field Service Management offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

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