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FieldAware
Made-for-mobile field service management
(10)
FieldAware Pricing, Features, Reviews and Alternatives
FieldAware FAQs
Q. Who are the typical users of FieldAware?
Q. What languages does FieldAware support?
Q. Does FieldAware support mobile devices?
Q. What other apps does FieldAware integrate with?
FieldAware product overview
What is FieldAware?
FieldAware by GPS Insight offers innovative and dependable fleet and field service solutions that give you what you need to get the job done better, faster, safer, and smarter. GPS Insight’s field service management software called FieldAware connects and organizes your office and mobile workforce in a way that you simply can’t do manually. It is a customizable cloud-based software that tracks and automates your workflow, stores historical information about jobs and customers, delivers real-time data for speedier communications, and provides built-in analytics for powerful insights that maximize efficiency and improve customer satisfaction.
Key benefits of using FieldAware
Typical customers
Platforms supported
Support options
Training options
Not sure about FieldAware? Compare it with a popular alternative
Starting from
70
/user
Per month
Starting from
39
/user
Per month
FieldAware pricing information
Value for money
2.8
/5
63
Starting from
70
/user
Per month
Pricing options
Value for money contenders
FieldAware features
Functionality
3.1
/5
63
Total features
92
21 categories
Most valued features by users
Functionality contenders
FieldAware users reviews
Overall Rating
3.3
/5
63
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend6.67/10
23
14
4
5
17
Lance E.
Lance E.
Overall rating contenders
Davina F.
Construction, 11-50 employees
Used daily for 2+ years
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Overall we now easily dispatch field techs, export/import time sheets into our time payroll system, and can locate associates for a more efficient mid-day dispatch.
FieldAware is visually easy to read, quick to dispatch and the setup and implementation is quick.
I least like that a team can't see their dispatch and only the Team Lead can see the dispatch. Also, the Team Lead must clock an entire team in. Sometimes team members arrive at different times, and in order for the team to know where they're going they must talk with Team Leads rather than look at their IT equipment.
Traver F.
Construction, 11-50 employees
Used daily for 2+ years
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Not a whole lot to share that I didn't above. We have processes to help us keep track of marketing expenses and income, though it's not built into the software itself. We've made it work. From a day-to-day basis I have no complaints about the software. Things work as they should, and it's easy to figure out what you need to do on your own, so there's no constantly calling support like with some other software we use in the office.
It's pretty easy to navigate. Jobs are in a nice big list. We've got years and years worth of customers. I've gone through the list many times over organizing and categorizing our customers after I joined our company a year ago. It's easy to sort through the customers with the search feature, and the itemizer allows our techs to better organize our parts cost. The scheduler itself is really handy and a great way to keep an eye on who is where.
FieldAware has a lot of features we use, but it's also missing a lot of really crucial features other softwares like Service Titan have. Right now there's no automatic text messaging when a tech is on the way or to send a review link. If you choose to sign in via the app, you cannot use the desktop. Or so I'm told, haven't tried that personally. If a technician is assigned as the secondary tech, and not the lead, jobs don't show on their app, so we have to text the assistant techs to tell them where to go. It's a solid software for it's capabilities, but it's missing a lot of features that we really could use.
Shelley P.
Industrial Automation, 201-500 employees
Used daily for 6-12 months
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unfortunately it doesn't help us do what we would like to do with the report side
Concept is good ease of access, app appears user friendly for the technicians. requires big changes
• Reports are not very readable • Appear too condensed • Hard to decipher headings from reports. • The name of the Task needs to perhaps be a different font to the description Logo appearing Blurry The reports are printing out with half the task on one page and half the task on another when there are attachments; we need our reports to be more streamlined and clearer...
Joseph W.
Consumer Services, 11-50 employees
Used daily for 2+ years
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Overall, fieldaware has been a great fit for our company . It has decreased the time it takes us to invoice, helps us keep detailed records of completed jobs, helps us track/schedule jobs and has enabled us to increase back office efficiency.
Fairly easy to use and set up, web based so no software required. After using it for several years have found it effective and they are improving and adding new features. Relatively stable.
Like all systems there is still room for improvement. Would like to see a little more customization in certain areas. Does take some thought to set up, good to have at least someone in your office that can become your resident expert. Have had the occasional issue but they usually get fixed fairly fast. Have found the quality of pictures, especially documents needs to be improved. Would like to see the pricing a little more competitive.
Verified reviewer
Information Technology and Services, 51-200 employees
Used daily for 1-2 years
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At first I was disapointed, as said above after the recent updates it has now turned into a fantastoc product which is great, easy and smooth to use daily!
I use this software on a daily basis for my job. After the recent set of updates it has improved it hugely. Now is a lot less clunky to use and now does background syncs so jobs and be completed and you can browse your next jobs, before you had to wait for the completed job to sync on a sync screen. It lays out clearly what lies ahead for the day or the week. Also great little features like calling the customer though the app and the passthrough to google maps feature.
Fieldaware seemed to have ironed out all my cons about the app. Keep up the good work guys!
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