Overall we now easily dispatch field techs, export/import time sheets into our time payroll system, and can locate associates for a more efficient mid-day dispatch.
Pros
FieldAware is visually easy to read, quick to dispatch and the setup and implementation is quick.
Cons
I least like that a team can't see their dispatch and only the Team Lead can see the dispatch. Also, the Team Lead must clock an entire team in. Sometimes team members arrive at different times, and in order for the team to know where they're going they must talk with Team Leads rather than look at their IT equipment.
Rating breakdown
Likelihood to recommend: 9/10
Not a whole lot to share that I didn't above. We have processes to help us keep track of marketing expenses and income, though it's not built into the software itself. We've made it work. From a day-to-day basis I have no complaints about the software. Things work as they should, and it's easy to figure out what you need to do on your own, so there's no constantly calling support like with some other software we use in the office.
Pros
It's pretty easy to navigate. Jobs are in a nice big list. We've got years and years worth of customers. I've gone through the list many times over organizing and categorizing our customers after I joined our company a year ago. It's easy to sort through the customers with the search feature, and the itemizer allows our techs to better organize our parts cost.
The scheduler itself is really handy and a great way to keep an eye on who is where.
Cons
FieldAware has a lot of features we use, but it's also missing a lot of really crucial features other softwares like Service Titan have. Right now there's no automatic text messaging when a tech is on the way or to send a review link.
If you choose to sign in via the app, you cannot use the desktop. Or so I'm told, haven't tried that personally.
If a technician is assigned as the secondary tech, and not the lead, jobs don't show on their app, so we have to text the assistant techs to tell them where to go.
It's a solid software for it's capabilities, but it's missing a lot of features that we really could use.
Rating breakdown
Likelihood to recommend: 8/10
We did not benefit from it.
Pros
I loved the sales pitch. That's where my interest ended. We ended up paying into the triple-zeros for our "trial" period, which is fine, if it would have delivered as promised. They were very friendly, and they do a great job on presentation. I'm sure that their software would work nicely for a company who didn't have customers with guidelines on how they want their deliverables or for a company who was just using it for dispatch or internal purposes.
Cons
Everything we tried to explain about our company ended up with their sales department telling us how WE could change to fit the software, not how we could use the software to make our lives easier. We wasted countless hours of payroll time and company resources to find out that there's absolutely no reason a company in our industry would use this software. But even as we canceled and stopped taking their calls, they swore up and down that if we would just give them a chance (that we more than generously did), they'd make it work for us. After spending all the time and money, we still get sales calls from their team, who act unaware that we were ever customers, and who will tell us about the amazing trial offer. They're pretty unaware for having the word "Aware" in the title of their application. They thought we should recruit our customers to accept their style of deliverable, regardless that we have contracts that stipulate how our deliverables are presented. Bottom line is that this software will only work if you are using it with internal customers who are all ready to adopt their way of thinking. You can't get them to understand that there are contracts with big companies who want things done a specific way because the Field Aware team thinks that their customer is always wrong. It's expensive and doesn't work for our industry.
Rating breakdown
Likelihood to recommend: 0/10
Overall, fieldaware has been a great fit for our company . It has decreased the time it takes us to invoice, helps us keep detailed records of completed jobs, helps us track/schedule jobs and has enabled us to increase back office efficiency.
Pros
Fairly easy to use and set up, web based so no software required. After using it for several years have found it effective and they are improving and adding new features. Relatively stable.
Cons
Like all systems there is still room for improvement. Would like to see a little more customization in certain areas. Does take some thought to set up, good to have at least someone in your office that can become your resident expert. Have had the occasional issue but they usually get fixed fairly fast. Have found the quality of pictures, especially documents needs to be improved. Would like to see the pricing a little more competitive.
Rating breakdown
Likelihood to recommend: 9/10
At first I was disapointed, as said above after the recent updates it has now turned into a fantastoc product which is great, easy and smooth to use daily!
Pros
I use this software on a daily basis for my job. After the recent set of updates it has improved it hugely. Now is a lot less clunky to use and now does background syncs so jobs and be completed and you can browse your next jobs, before you had to wait for the completed job to sync on a sync screen. It lays out clearly what lies ahead for the day or the week. Also great little features like calling the customer though the app and the passthrough to google maps feature.
Cons
Fieldaware seemed to have ironed out all my cons about the app. Keep up the good work guys!
Rating breakdown
Likelihood to recommend: 9/10
Minimum 20 users with a monthly subscription fee. Contact FieldAware for pricing information.
FieldAware is a field service management solution that helps businesses better manage their field service operations (e.g., scheduling, dispatching, routing, invoicing, job tasks, customer management and reporting), generate more revenue, reduce overhead, expedite payment cycles, and reduce customer churn through better customer service. The app allows organizations to [mobilize their field service personnel] (http://www.getapp.com/blog/mobilize-field-workforce/), streamline scheduling, automate workflows and ensure service level compliance.
FieldAware is for any business with eight to 10,000 field workers offering onsite commercial services. Top features include the scheduler, mobile time tracking, mobile quote generation, task lists and PDF (portable document format) forms.
FieldAware leverages the mobility advantage not only by allowing field workers to stay connected with their teams from anywhere at any time but also by equipping them with the necessary tools to get their jobs done, while eliminating the need for a time-consuming communication back-and-forth with the dispatch office.
Built for mobile first, FieldAware’s mobile app is easy to use and takes full advantage of the native hardware and software features of the mobile device. FieldAware native apps are available for the iPhone, iPad and Android. Customization options are also offered to ensure the software works the way businesses need it to work.
FieldAware can service businesses of any size and work with onsite commercial services companies like HVAC (heating, ventilation and air conditioning), Property Management, Medical Equipment Repair, Oil Field Maintenance, and Plumbing, among others. Aside from field workers, the software is also used as a web-based app by personnel handling back-office functions like accounting, scheduling and dispatch.
Some of FieldAware’s clients include Henrich Equipment, a commercial fuel equipment sales and service company, and Sun Oil Limited, a retail and bulk distributor of petroleum products.
Operations extending beyond the walls of the office are oftentimes fraught with communication challenges and data collection inefficiencies that eventually amount to lost revenues and business opportunities. FieldAware’s Scheduling and Dispatch features have been designed to keep field engineers and technicians from missing a call window. Office dispatchers, for their part, instantly recognize field workers with jobs completed ahead of schedule and subsequently assign them new jobs by proximity or open time slot.
Because scheduling and job completions are done and reported in real-time, managers, executives and dispatchers are able to quickly determine the productivity of their field workers, either through comprehensive business reports or the scheduler’s graphic user interface.
Traditional time tracking practices for field service organizations require field workers to report to the office every day to turn in completed time sheets. FieldAware tracks the time required for field workers to drive to a client location, allowing them to bill for actual travel time. The same is true for other job-related trips, like when procuring additional parts.
FieldAware also enables organizations to view in real-time when field engineers and technicians start and finish work orders, including the status of other job orders.
The combined business benefits of mobile devices (e.g., smartphones and tablets) and mobile field service management software for field service organizations in terms of customer satisfaction, productivity, profitability and business intelligence are undeniable. FieldAware’s mobile quote generation function is one good example.
FieldAware enables field technicians to create quotes for additional parts or services even while at the customer’s location. Actual labor rates and part costs are pre-defined, so there’s no need to contact the back office and ask questions. Field workers auto-fill customer information, and select the applicable details from dropdown menus for service, associated tasks and labor rates. Quotes acceptance is done through electronic signature capture.
Tasks are services provided to clients and are comprised of actions, steps and procedures to get a job done. From the FieldAware Task tab, tasks can be created, filtered, imported, exported, and printed. Columns you want to display can be customized and saved.
To create a new task, fill in the task’s details (description, estimated duration, cost, etc.), and once saved, the task will automatically be included in the Tasks List. Later, when you create a new job, tasks can be added to the job screen by selecting them from a dropdown menu. Once a job is started, tasks that are in progress will be shown at the bottom. Come invoicing time, tasks show up as line items in the invoice.
The ability to edit and fill out PDFs while in the field is a game-changer allowed by FieldAware to field service organizations. Some instances require field personnel to fill out customer, process, and government forms. A PDF form can be edited via a mobile device as long as it’s attached to a job and the job is in active state – meaning, not scheduled, paused or complete. All edits and entries will be stored with the attachment in FieldAware.
The PDF forms can come from Microsoft Word, Excel or Adobe Acrobat. Note that to open a PDF document in Android devices, the device must have an installed PDF reader.
FieldAware currently integrates with NetSuite and [QuickBooks] (http://www.getapp.com/quickbooks-online-edition-application), and many more integrations are coming. FieldAware’s native API (application programming interface) client also allows businesses to integrate with existing software systems like ERP (enterprise resource planning) and CRM (customer relationship management) to allow for a more seamless information flow, thus reducing data entry requirements.
Depending on the number of field workers your organization has and the software features and capabilities your business requires, FieldAware employs three licensing options: Pro, Premium and Enterprise. Pricing is a monthly per-user fee.
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