FieldAware Pricing, Features, Reviews & Comparison of Alternatives

FieldAware

Made-for-mobile field service management

3.53/5 (48 reviews)

FieldAware overview

FieldAware provides a cloud-based, mobile technology field service management platform that enables companies to transform their field service organization through the automation of processes and streamlining of operations. With the aim of simplifying field service management, FieldAware’s provides features including scheduling, dispatch, task management, invoicing, asset management, time tracking and more.

FieldAware technology can be integrated into existing systems, without having to disrupt ERP, CRM or accounting systems. Rather than deliver an out-of-the box solution that limits options, through connectors, FieldAware’s open API communicates with other web-based products, enabling bidirectional transfer of data and service chain automation.

The flexibility of the FieldAware platform provides companies with the ability to maintain current business processes while automating the collection of information from the field to the back office. This automation aims to increase productivity, safety, compliance, customer satisfaction and revenue.
www.fieldaware.com

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, United Kingdom

Supported languages

English, French, German, Irish
FieldAware screenshot: Track jobs with information on hours worked, assigned team members, costs, and moreFieldAware ExplainerFieldAware screenshot: Get an overview of jobs and tasks for each dayFieldAware screenshot: Route management allows field workers to find the job siteFieldAware screenshot: Employees can view their daily schedules from the mobile appFieldAware screenshot: Employees can be assigned to jobs to form crewsFieldAware screenshot: Jobs can be created and assigned to team membersFieldAware screenshot: Schedules can be viewed for the entire team

FieldAware reviews

Value for money
Features
Ease of use
Customer support
  2.9
  3.3
  3.6
  3.4
Joseph Watson

Fieldaware Review

Used daily for 2+ years
Reviewed 2018-11-14
Review Source: Capterra

Overall, fieldaware has been a great fit for our company . It has decreased the time it takes us to invoice, helps us keep detailed records of completed jobs, helps us track/schedule jobs and has enabled us to increase back office efficiency.

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Anonymous

Not For Everyone - But They'll Swear It Is

Used other for less than 6 months
Reviewed 2018-05-21
Review Source: Capterra

We did not benefit from it.

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Keith Hodgdes

customer service and customization!

Used daily for 1-2 years
Reviewed 2017-02-22
Review Source: Capterra

At K&E Flatwork we are the largest residential flatwork company in the KC Metro area, and we have a growing commercial presence as well. We use FieldAware to schedule all of our jobs. The desktop web-based app allows me to create and change plans as needed. And the mobile app keep our crew leaders informed about job schedules, addresses, contacts, etc. and allows them to access plans as well as builder and city specs. Finally our accounting office uses the completed job reports to help them bill accurately. FieldAware has been an extremely stable and reliable platform for us, functioning without fail and providing good standard features. But I am particularly happy with the ability to customize fields. this allows us to use fieldaware for needs that may be specific to our industry or our company. Finally, I take advantage of the technical support line -- real live people! -- about once per month. I get quick, clear responses from friendly experts. Recommended!

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Shelley Parker

until recent we've had no support

Used daily for 6-12 months
Reviewed 2017-08-15
Review Source: Software Advice

unfortunately it doesn't help us do what we would like to do with the report side

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Craig Perkinson

Used to be amazing ... now there are more problems every release

Reviewed 2016-06-08
Review Source: Software Advice

They are an all in one solution for small to medium service industry businesses.

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FieldAware pricing

Pricing options
Subscription
View Pricing Plans

Minimum 20 users with a monthly subscription fee. Contact FieldAware for pricing information.

FieldAware features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Compliance Management
Custom Fields
Customizable Reporting
Data Import/Export
Document Storage
Inventory Management
Inventory Tracking
Invoice Management
Reporting & Statistics
Third Party Integration
Workflow Management

Audit Trail (201 other apps)
Auditing (278 other apps)
Monitoring (213 other apps)
Real Time Data (259 other apps)
Real Time Reporting (191 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

GetApp Analysis

FieldAware is a field service management solution that helps businesses better manage their field service operations (e.g., scheduling, dispatching, routing, invoicing, job tasks, customer management and reporting), generate more revenue, reduce overhead, expedite payment cycles, and reduce customer churn through better customer service. The app allows organizations to [mobilize their field service personnel] (http://www.getapp.com/blog/mobilize-field-workforce/), streamline scheduling, automate workflows and ensure service level compliance.

FieldAware is for any business with eight to 10,000 field workers offering onsite commercial services. Top features include the scheduler, mobile time tracking, mobile quote generation, task lists and PDF (portable document format) forms.


What is FieldAware?

FieldAware leverages the mobility advantage not only by allowing field workers to stay connected with their teams from anywhere at any time but also by equipping them with the necessary tools to get their jobs done, while eliminating the need for a time-consuming communication back-and-forth with the dispatch office.

Built for mobile first, FieldAware’s mobile app is easy to use and takes full advantage of the native hardware and software features of the mobile device. FieldAware native apps are available for the iPhone, iPad and Android. Customization options are also offered to ensure the software works the way businesses need it to work.


Who is FieldAware for?

FieldAware can service businesses of any size and work with onsite commercial services companies like HVAC (heating, ventilation and air conditioning), Property Management, Medical Equipment Repair, Oil Field Maintenance, and Plumbing, among others. Aside from field workers, the software is also used as a web-based app by personnel handling back-office functions like accounting, scheduling and dispatch.

Some of FieldAware’s clients include Henrich Equipment, a commercial fuel equipment sales and service company, and Sun Oil Limited, a retail and bulk distributor of petroleum products.


Main features

Scheduling and Dispatch

Operations extending beyond the walls of the office are oftentimes fraught with communication challenges and data collection inefficiencies that eventually amount to lost revenues and business opportunities. FieldAware’s Scheduling and Dispatch features have been designed to keep field engineers and technicians from missing a call window. Office dispatchers, for their part, instantly recognize field workers with jobs completed ahead of schedule and subsequently assign them new jobs by proximity or open time slot.

Because scheduling and job completions are done and reported in real-time, managers, executives and dispatchers are able to quickly determine the productivity of their field workers, either through comprehensive business reports or the scheduler’s graphic user interface.

Mobile Time Tracking

Traditional time tracking practices for field service organizations require field workers to report to the office every day to turn in completed time sheets. FieldAware tracks the time required for field workers to drive to a client location, allowing them to bill for actual travel time. The same is true for other job-related trips, like when procuring additional parts.

FieldAware also enables organizations to view in real-time when field engineers and technicians start and finish work orders, including the status of other job orders.

Mobile Quote Generation

The combined business benefits of mobile devices (e.g., smartphones and tablets) and mobile field service management software for field service organizations in terms of customer satisfaction, productivity, profitability and business intelligence are undeniable. FieldAware’s mobile quote generation function is one good example.

FieldAware enables field technicians to create quotes for additional parts or services even while at the customer’s location. Actual labor rates and part costs are pre-defined, so there’s no need to contact the back office and ask questions. Field workers auto-fill customer information, and select the applicable details from dropdown menus for service, associated tasks and labor rates. Quotes acceptance is done through electronic signature capture.

Tasks List

Tasks are services provided to clients and are comprised of actions, steps and procedures to get a job done. From the FieldAware Task tab, tasks can be created, filtered, imported, exported, and printed. Columns you want to display can be customized and saved.

To create a new task, fill in the task’s details (description, estimated duration, cost, etc.), and once saved, the task will automatically be included in the Tasks List. Later, when you create a new job, tasks can be added to the job screen by selecting them from a dropdown menu. Once a job is started, tasks that are in progress will be shown at the bottom. Come invoicing time, tasks show up as line items in the invoice.

PDF Forms

The ability to edit and fill out PDFs while in the field is a game-changer allowed by FieldAware to field service organizations. Some instances require field personnel to fill out customer, process, and government forms. A PDF form can be edited via a mobile device as long as it’s attached to a job and the job is in active state – meaning, not scheduled, paused or complete. All edits and entries will be stored with the attachment in FieldAware.

The PDF forms can come from Microsoft Word, Excel or Adobe Acrobat. Note that to open a PDF document in Android devices, the device must have an installed PDF reader.


Integrations

FieldAware currently integrates with NetSuite and [QuickBooks] (http://www.getapp.com/quickbooks-online-edition-application), and many more integrations are coming. FieldAware’s native API (application programming interface) client also allows businesses to integrate with existing software systems like ERP (enterprise resource planning) and CRM (customer relationship management) to allow for a more seamless information flow, thus reducing data entry requirements.


Pricing

Depending on the number of field workers your organization has and the software features and capabilities your business requires, FieldAware employs three licensing options: Pro, Premium and Enterprise. Pricing is a monthly per-user fee.


Bottom line

  • All-in-one field service management solution that field workers can literally carry in their pockets
  • Empowers field service personnel via a native mobile app that takes advantage of the mobile device’s pre-installed applications and built-in hardware
  • Data caching enables field workers to work offline in locations where a wireless connection is unavailable
  • Synchronization between the mobile and office web apps follow a two-phase commit approach to guarantee data integrity
  • API and built-in integrations with business tools enable a seamless information flow, reducing data entry needs

Additional information for FieldAware

Key features of FieldAware

  • Activity dashboard
  • Ad hoc analysis
  • Asset management
  • Automated scheduling
  • Automated time sheets
  • Barcode scanning
  • Barcode support
  • Business intelligence
  • CRM integration
  • Charting
  • Client portal
  • Clock in / out
  • Cost estimating
  • Customer data management
  • Customer history
  • Customizable branding
  • Customizable reporting
  • Data synchronization
  • Data visualization
  • Dispatch management
  • Document storage
  • ERP integration
  • Electronic signature capture
  • Employee location tracking
  • Employee management
  • Estimating
  • Field sales management
  • Forms management
  • Gantt charts
  • Geographic maps
  • Geolocation
  • Graphical user interface
  • Inventory management
  • Invoice management
  • Invoicing
  • Job management
  • Job scheduling
  • Job task lists
  • Job tracking
  • Maintenance scheduling
  • Offline access
  • Performance reports
  • Photo albums
  • Project time tracking
  • Quote management
  • Route management
  • Self service portal
  • Smart scheduler
  • Status tracking
  • Task management
  • Third party integration
  • To-do list
  • Visual analytics
  • Work order management
  • custom fields
View All Features

Benefits

Automate workflows in order to improve scheduling and dispatch for outstanding jobs.

Improve first time fix rate and customer satisfaction by intelligently deploying the right field technicians with the right equipment, armed with accurate information about the job, tasks and assets from the job site

Dispatch planned, preventative maintenance and emergency tasks to the right, skilled technicians and engineers

Improve back-office and customer communications with real-time job status updates

Improve operational visibility, reporting and decision making with an advanced, flexible analytics and reporting engine