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FieldAware Logo

FieldAware

Made-for-mobile field service management

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FieldAware Pricing, Features, Reviews and Alternatives

FieldAware product overview

Price starts from

70

/user

Per month

What is FieldAware?

FieldAware provides a cloud-based, mobile technology field service management platform that enables companies to transform their field service organization through the automation of processes and streamlining of operations. With the aim of simplifying field service management, FieldAware’s provides features including scheduling, dispatch, task management, invoicing, asset management, time tracking and more.

Key benefits of using FieldAware

  • Automate workflows in order to improve scheduling and dispatch for outstanding jobs.

  • Improve first time fix rate and customer satisfaction by intelligently deploying the right field technicians with the right equipment, armed with accurate information about the job, tasks and assets from the job site

  • Dispatch planned, preventative maintenance and emergency tasks to the right, skilled technicians and engineers

  • Improve back-office and customer communications with real-time job status updates

  • Improve operational visibility, reporting and decision making with an advanced, flexible analytics and reporting engine
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Phone Support
    Knowledge Base
    FAQs/Forum

    Training options

    In Person
    Documentation
    Live Online
    Videos
    Webinars

    FieldAware pricing information

    Value for money

    2.7

    /5

    62

    Starting from

    70

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    FieldAware features

    Functionality

    3.1

    /5

    62

    Total features

    95

    21 categories

    Most valued features by users

    Alerts/Notifications
    Activity Dashboard
    Reporting & Statistics
    Third Party Integrations
    API
    Customizable Reports
    Workflow Management
    Data Import/Export

    Functionality contenders

    FieldAware users reviews

    Overall Rating

    3.3

    /5

    62

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6.62/10
    Rating distribution

    5

    4

    3

    2

    1

    22

    14

    4

    5

    17

    Pros
    Outstanding- will help create the system specific to our business. Continuous Upgrading the system.
    However, we only used it to dispatch work to our mobile techs and that part worked seamless. The techs loved the simplicity of the software.
    The software WHEN it works is good, adding photos into job sheets is easy and creating job sheets on the fly is good.
    Cons
    Make a mistake a "delete" a a job, it is forever lost in the clouds. Business Works compatible.
    I am really pissed that the last 3 years of my documents are tied up on their server ... if it weren't for the PIA of migrating past invoices, photos, paperwork, and EVERYTHING else.
    Then the company was bought by FieldAware and, I believe, FieldLocate lost most or all of the developers / software engineers that had built and understood the product.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    FieldAware makes it easy to manage field crews

    Reviewed 3 years ago

    Overall we now easily dispatch field techs, export/import time sheets into our time payroll system, and can locate associates for a more efficient mid-day dispatch.

    Pros

    FieldAware is visually easy to read, quick to dispatch and the setup and implementation is quick.

    Cons

    I least like that a team can't see their dispatch and only the Team Lead can see the dispatch. Also, the Team Lead must clock an entire team in. Sometimes team members arrive at different times, and in order for the team to know where they're going they must talk with Team Leads rather than look at their IT equipment.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    A solid field service customer management software

    Reviewed 2 years ago

    Not a whole lot to share that I didn't above. We have processes to help us keep track of marketing expenses and income, though it's not built into the software itself. We've made it work. From a day-to-day basis I have no complaints about the software. Things work as they should, and it's easy to figure out what you need to do on your own, so there's no constantly calling support like with some other software we use in the office.

    Pros

    It's pretty easy to navigate. Jobs are in a nice big list. We've got years and years worth of customers. I've gone through the list many times over organizing and categorizing our customers after I joined our company a year ago. It's easy to sort through the customers with the search feature, and the itemizer allows our techs to better organize our parts cost. The scheduler itself is really handy and a great way to keep an eye on who is where.

    Cons

    FieldAware has a lot of features we use, but it's also missing a lot of really crucial features other softwares like Service Titan have. Right now there's no automatic text messaging when a tech is on the way or to send a review link. If you choose to sign in via the app, you cannot use the desktop. Or so I'm told, haven't tried that personally. If a technician is assigned as the secondary tech, and not the lead, jobs don't show on their app, so we have to text the assistant techs to tell them where to go. It's a solid software for it's capabilities, but it's missing a lot of features that we really could use.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

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    Not For Everyone - But They'll Swear It Is

    Reviewed 4 years ago

    We did not benefit from it.

    Pros

    I loved the sales pitch. That's where my interest ended. We ended up paying into the triple-zeros for our "trial" period, which is fine, if it would have delivered as promised. They were very friendly, and they do a great job on presentation. I'm sure that their software would work nicely for a company who didn't have customers with guidelines on how they want their deliverables or for a company who was just using it for dispatch or internal purposes.

    Cons

    Everything we tried to explain about our company ended up with their sales department telling us how WE could change to fit the software, not how we could use the software to make our lives easier. We wasted countless hours of payroll time and company resources to find out that there's absolutely no reason a company in our industry would use this software. But even as we canceled and stopped taking...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

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    Great after recent improvements

    Reviewed 4 years ago

    At first I was disapointed, as said above after the recent updates it has now turned into a fantastoc product which is great, easy and smooth to use daily!

    Pros

    I use this software on a daily basis for my job. After the recent set of updates it has improved it hugely. Now is a lot less clunky to use and now does background syncs so jobs and be completed and you can browse your next jobs, before you had to wait for the completed job to sync on a sync screen. It lays out clearly what lies ahead for the day or the week. Also great little features like calling the customer though the app and the passthrough to google maps feature.

    Cons

    Fieldaware seemed to have ironed out all my cons about the app. Keep up the good work guys!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

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    FieldAware Product, Services, and Applications

    Reviewed 8 years ago

    We have been in business for over 39 years; before Field Aware, our techs and service agents utilized paper work orders and emails to forward pictures and parts requests.We averaged +300 "paper work orders a week!" In June, 2013, we research numerous companies that offer electronic "paperless" work orders, asset/parts management, invoicing, job site history, pictures attached to each job, etc. Field Aware was absolutely the best choice among all the companies we spoke to- and the best R.O.I. than any others!

    Pros

    Excellent Technical Support Immediate Followup ( since Sept. 2013, the average return call from Field Aware Support was 15 minutes!-) Program Dept. Outstanding- will help create the system specific to our business Continuous Upgrading the system

    Cons

    If parts are requested,and the task is marked, should be able to send email to office- otherwise we have to have someone review all the pending jobs.Make a mistake a "delete" a a job, it is forever lost in the clouds! Business Works compatible>

    FieldAware FAQs and common questions

    Q. What type of pricing plans does FieldAware offer?

    FieldAware has the following pricing plans:
    Starting from: $70.00/month
    Pricing model: Subscription


    Q. Who are the typical users of FieldAware?

    FieldAware has the following typical customers:
    Large Enterprises, Mid Size Business, Small Business


    Q. What languages does FieldAware support?

    FieldAware supports the following languages:
    English, French, German, Irish


    Q. Does FieldAware support mobile devices?

    FieldAware supports the following devices:
    Android, iPad, iPhone


    Q. Does FieldAware offer an API?

    Yes, FieldAware has an API available for use.


    Q. What other apps does FieldAware integrate with?

    FieldAware integrates with the following applications:
    CBOS, QuickBooks Online Advanced, NetSuite, Salesforce Sales Cloud, Xero


    Q. What level of support does FieldAware offer?

    FieldAware offers the following support options:
    Email/Help Desk, Chat, Phone Support, Knowledge Base, FAQs/Forum

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