Infoplus Reviews

infoplus has native mobile application which is the need of the day. It's navigation is very easy and fast. Setting up multiple warehouses is very easy. Customer facing teams are very easily accessible.

some features need re thinking by the design team. Infoplus continuously improving the solution. Security features need to be more robust.

The features of the fulfillment process help dictate a smoother flow of picking operations. There are many data points to help optimize SKU placement which is crucial when your facility is near peak capacity. Support staff is very responsive and close tickets quickly.

Some data points are not specific to our business, however we have found alternative fields to offset this issue.

InfoPlus is open source which gives us lots of flexibility. It a "Plug n Play" type of system. This allows us to customize it to our needs to get what we want.

This software can be difficult to take full advantage of if you do not have a developer on staff. The company does not provide the option to pay for a developer from their team to customize the product for you. They will answer questions and get your developer going, but you must bring your own developer to the table.

Great features from UI to system integration

So far we have not found one yet. We will work with the Infoplus if we find one in the future

Ease of Use - Obviously, the biggest hurdle in changing software is dealing with employee and customer reluctance to learn something new. Fortunately, Infoplus makes it really easy to use and navigate their software. They also have many helpful tool tips, and easy access to their Knowledge Base which really helps make the transition go smoother. Real-Time Tool - I can't stress enough how helpful...

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Any small issues we had during transition we're rectified by their excellent customer service team. I can't commend them enough for the hard work they continually put into their product.

Im an IT manager for a 3rd Part Logistics provider. The warehouse had an old school spreadsheet, handwritten, in the head of one person system where things were tracked. This system created lots of extra work and headaches for this warehouse hero. They asked me to help. I have no warehouse or logistics background. I demoed 4 companies and Infoplus shined brighter than any. Based on monthly shipments...

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With any new business software solution, there are hurdles to overcome. When the tough times came Infoplus was there to help and even hold our hands when needed. So there are really no cons we've found so far. We are looking forward to bringing new lines of business on-line with Infoplus.

We did not have to purchase any additional hardware in order to implement Infoplus in our warehouse. The web interface is fast and intuitive and the mobile apps for Android and iOS allowed us to avoid buying expensive, single purpose scanners. The implementation process not only showed us how to use the product but was also provided great training on industry best practices. Their well-documented RESTful API is feature-rich and has allowed us to quickly build customer-facing services in a fraction of the time it used to and all our systems (manufacturing, accounting, etc.) are now more interconnected than they have ever been. Support has been rock-solid and very responsive.

The product team is constantly improving the system so sometimes the implementation team is a step behind them in understanding and providing instruction on new features. The upfront costs can appear a little higher with Infoplus when compared to other services but when you consider the fact that no specialized hardware is necessary to get up and running it's very competitive. In our experience, their monthly charges are also lower which means savings in the long run. The pricing structure could be a little more transparent.

Pros: Ease of shopping cart integrations. Cartonization and automation of processes. Clear and accurate Inventory systems. Support that cares about finding a solution.

Cons: Slower system speeds for order importing/editing. Slower Mobile Processing speeds.

We need to inspect all incoming inventory. InfoPlus gave us the ability to create inspection locations that we could not allocate from, stopping uninspected inventory from going out the door. The job recipes gave us the ability to treat incoming kits as a whole, break them down, inspect components and then putaway an inspected/verified kit ready for use. Triggers used on orders made sure every component that was needed for a kit would ship with a kit. Using the Product Identification Tags gave each kit their own unique number. This gave us a clear audit trail of which kit went to which location and all the components used in that kit.

We implemented this software during peak Covid time. We missed the "in person" interaction with the implementation team.

The API to our shopping cart, the work flow, picking flow, and support. They bulk uploads of vendor or customer orders & Tracklng changes

Slow to upgrades or changes, it is not an accounting package .

Easily, the best part of the software is how robust it is. It has almost endless capabilities to run your warehouse the way you need it to work. We were looking for software that can handle multiple clients (LOBs) and their respective needs re order fulfillment, postage, packaging, etc., and Infoplus fit the bill almost entirely.

The biggest challenge for us was ease of use. The interface is not like anything we have used before, and it took quite a while to understand the intricacies of it. Errors needed a real deep dive to figure out. I think the documentation is undergoing important improvements, and that will help. I would love to see a new interface that allows greater customization for what is on the screen, and more custom automations.

I love the fact that if the software does not have something out of the box that you need for your business process, you can use building blocks and scripts to create it. With custom fields, API, smart documents, and scripts the possibilities are endless. A lot of our customers have niche needs so this was a good choice for us. In addition, the ability to hook into the API with other systems is amazing once you get the hang of it. The dashboard is great for managing day to day operations and gives great visibility to everything happening within your warehouses. Reporting is nice, you can build fairly advanced queries easily. Automating things based on triggers and conditions is great once you understand how to use building blocks.

The weakest part of this software is the billing module. It works... but as a 3PL who bills for a LOT of different things, with each customer being billed in a unique way- our opinion is that the billing module needs *significant* improvement. At the time of this review, the billing module is a relatively new piece of the software. There have been a lot of glitches and bugs that needed to be sorted...

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The flexibility of the tool to do what you need with little need to customize a ton of coding!

Support is highly required due to the nature of the tools multiple features, takes time to understand and handoff. The support team NEEDS MORE people on the ground to help the client to overcome the inconsistency of the scripts needed to run reports and billing! The tool is missing a big piece of the order to cash process....Invoicing is NOT built in it requires integration to a billing system. Although...

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The ability to pretty much customize anything (if you can figure it out)

Not very user friendly. To many variables and sections. To many places to go to set up 1 thing which doesnt work unless you apply serveral other features and sections. Scripts are cool as an option but the system should be able to apply these automatically through a simple interface.

We are not tech experts so the fact that we learned this software and understand the workings of it is invaluable and a true testament to the dedicated customer support team at Infoplus Commerce. We are a new company and all of our resources need to be focused on costs and growth in real time. Letting Infoplus handle our inventory and fulfillment needs has allowed us to stay on track to hit 250% growth this year without adding a single resource to our team! I can say with 100% honesty this would not be possible without this software.

No cons were added to this review

Robust functionality, I have yet to discover the full feature set Smart Blocks that allow automation without programming or coding changes Dedicated implementation team to assist in every aspect of our system conversion Extremely fast turn around times Quick Actions navigation

The system can be very overwhelming until you're comfortable in it Not 100% developed, it seemed like they were still focusing on getting some core product features developed (serial capturing, po automation)

It works perfectly for what we need to manage our warehouse , inventory and orders. The staff has been very helpful and we rarely have any issues. Deployment only took a few days due to the cloud model.

Not much functionality to forecast inventory and plan for availability but most software we looked at did not have this.

Infoplus helps us track, in real time, where and what we have on hand. The cost savings in being able to track every piece of inventory has saved our company a ton of time and money.

The transition from our original inventory management system to infoplus took quite some time. This was more due to the volume of inventory we have spread out among multiple warehouses than it was to the software itself. Just be prepared to dedicate the time and effort to the setup and you'll thank yourself in the end.

This software is extremely flexible and the training has been very hands on.

You have to manually load item images - they state they are addressing this in the future.

The application is fully functional and fully configurable. The table structures can be modified to meet the target organization needs.

Because it is flexible it requires a deployment team to optimize for your site. The deployment manager is you only POC with the company and they are allocated across many companies/projects. They also build deployment in sprints and the sprints run at 2-week intervals. Our deployment should have been smooth and quick. it has been long and painful. The base product is also deployed to a "legacy" customer base. InfoPlus won't change the base operations of the system if it alters the old legacy system. This led to more customization than needed.

I like Infoplus because it is very easy to use and requires less training for users. Thumbs up for it allows us to see accurate inventory in warehouse and stores.

So far, I do not see any big issue that could affect its performance efficiency. Great! Good job for your team!

This system is very intuitive and easy to navigate. With the information stored in tables, it is easy to search for the information needed.

The software seems to work best when the inventory has a one way flow (received in, sold out). Special process and procedures had to be created for our company since we are constantly sending out material for a job and returning it the same day or next day.

The system is intuitive and quick to learn and navigate. It provides us with a solid framework to efficiently fill orders and access all of our valuable data. The team took a very personalized approach with training and on-boarding and spent time answering all of our questions. They were also able to provide customized solutions to fit our needs.

No cons were added to this review

Customer Service Implementation Team Customization Cloud Based Universal Bar Coding Mobile Application

The only issue I have had is that it has take 4 months longer than I had initially anticipated to get InfoPlus up and running.

I like the ease of use, and ease of teaching others to use. Our team was able to hit the floor running after 5 minutes of training.

I haven't found anything that has been an issue other us providing incomplete information. This is a great product.