Infoplus Reviews

Pros
Im an IT manager for a 3rd Part Logistics provider. The warehouse had an old school spreadsheet, handwritten, in the head of one person system where things were tracked. This system created lots of extra work and headaches for this warehouse hero. They asked me to help. I have no warehouse or logistics background. I demoed 4 companies and Infoplus shined brighter than any. Based on monthly shipments Infoplus was able to craft a billing plan that fit our budget. Their staff has been there to help from the beginning 24/7 during our setup. Infoplus went above and beyond by sending a representative out at no cost to ensure the on-boarding of our biggest client went smoothly. All of the other 3PL's we interviewed the initial cost of entry was mid five figures. With Infoplus we purchased a few thousand dollars worth of equipment and within a month we were using the system. Their implementation manager has gone the extra mile by ensuring things run smoothly. Only an email or phone call away for any questions myself and/or the warehouse manager has had. The selling points for us was Infopluss willingness to please and the lack of infrastructure we had to add and maintain. With a cloud-based solution, we dont have to worry about additional hardware/software licensing, information security on those items, up-time of said devices, etc. The list goes on and on. We are very pleased and happily recommend Infoplus to anyone who will listen.

Cons
With any new business software solution, there are hurdles to overcome. When the tough times came Infoplus was there to help and even hold our hands when needed. So there are really no cons we've found so far. We are looking forward to bringing new lines of business on-line with Infoplus.

Rating breakdown

Pros
We did not have to purchase any additional hardware in order to implement Infoplus in our warehouse. The web interface is fast and intuitive and the mobile apps for Android and iOS allowed us to avoid buying expensive, single purpose scanners. The implementation process not only showed us how to use the product but was also provided great training on industry best practices. Their well-documented RESTful API is feature-rich and has allowed us to quickly build customer-facing services in a fraction of the time it used to and all our systems (manufacturing, accounting, etc.) are now more interconnected than they have ever been. Support has been rock-solid and very responsive.

Cons
The product team is constantly improving the system so sometimes the implementation team is a step behind them in understanding and providing instruction on new features. The upfront costs can appear a little higher with Infoplus when compared to other services but when you consider the fact that no specialized hardware is necessary to get up and running it's very competitive. In our experience, their monthly charges are also lower which means savings in the long run. The pricing structure could be a little more transparent.

Rating breakdown

Likelihood to recommend: 9/10

Pros
We are not tech experts so the fact that we learned this software and understand the workings of it is invaluable and a true testament to the dedicated customer support team at Infoplus Commerce. We are a new company and all of our resources need to be focused on costs and growth in real time. Letting Infoplus handle our inventory and fulfillment needs has allowed us to stay on track to hit 250% growth this year without adding a single resource to our team! I can say with 100% honesty this would not be possible without this software.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Robust functionality, I have yet to discover the full feature set Smart Blocks that allow automation without programming or coding changes Dedicated implementation team to assist in every aspect of our system conversion Extremely fast turn around times Quick Actions navigation

Cons
The system can be very overwhelming until you're comfortable in it Not 100% developed, it seemed like they were still focusing on getting some core product features developed (serial capturing, po automation)

Rating breakdown

Likelihood to recommend: 10/10

Pros
Infoplus helps us track, in real time, where and what we have on hand. The cost savings in being able to track every piece of inventory has saved our company a ton of time and money.

Cons
The transition from our original inventory management system to infoplus took quite some time. This was more due to the volume of inventory we have spread out among multiple warehouses than it was to the software itself. Just be prepared to dedicate the time and effort to the setup and you'll thank yourself in the end.

Rating breakdown

Likelihood to recommend: 8/10

Pros
This software is extremely flexible and the training has been very hands on.

Cons
You have to manually load item images - they state they are addressing this in the future.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The application is fully functional and fully configurable. The table structures can be modified to meet the target organization needs.

Cons
Because it is flexible it requires a deployment team to optimize for your site. The deployment manager is you only POC with the company and they are allocated across many companies/projects. They also build deployment in sprints and the sprints run at 2-week intervals. Our deployment should have been smooth and quick. it has been long and painful. The base product is also deployed to a "legacy" customer base. InfoPlus won't change the base operations of the system if it alters the old legacy system. This led to more customization than needed.

Rating breakdown

Likelihood to recommend: 5/10

Pros
I like Infoplus because it is very easy to use and requires less training for users. Thumbs up for it allows us to see accurate inventory in warehouse and stores.

Cons
So far, I do not see any big issue that could affect its performance efficiency. Great! Good job for your team!

Rating breakdown

Likelihood to recommend: 9/10

Pros
This system is very intuitive and easy to navigate. With the information stored in tables, it is easy to search for the information needed.

Cons
The software seems to work best when the inventory has a one way flow (received in, sold out). Special process and procedures had to be created for our company since we are constantly sending out material for a job and returning it the same day or next day.

Rating breakdown

Likelihood to recommend: 8/10

Pros
The system is intuitive and quick to learn and navigate. It provides us with a solid framework to efficiently fill orders and access all of our valuable data. The team took a very personalized approach with training and on-boarding and spent time answering all of our questions. They were also able to provide customized solutions to fit our needs.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Customer Service Implementation Team Customization Cloud Based Universal Bar Coding Mobile Application

Cons
The only issue I have had is that it has take 4 months longer than I had initially anticipated to get InfoPlus up and running.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I like the ease of use, and ease of teaching others to use. Our team was able to hit the floor running after 5 minutes of training.

Cons
I haven't found anything that has been an issue other us providing incomplete information. This is a great product.

Rating breakdown

Likelihood to recommend: 10/10

Pros
infoplus has native mobile application which is the need of the day. It's navigation is very easy and fast. Setting up multiple warehouses is very easy. Customer facing teams are very easily accessible.

Cons
some features need re thinking by the design team. Infoplus continuously improving the solution. Security features need to be more robust.

Rating breakdown

Likelihood to recommend: 8/10

Pros
The amount of features we have access to are incredible. If there was a request we had or there was a feature we wanted, there was always an option.

Rating breakdown

Likelihood to recommend: 10/10

Pros
So many ways to customize and automate workflows. Each team member can have access to the information most helpful to their specific function within our organization.

Cons
Some workflow concepts seem overly complicated. Set up takes time, but that's due to the flexibility of the software.

Rating breakdown

Likelihood to recommend: 7/10

Pros
This tool is very useful for inventory management systems and trace-ability management which could be compatible with you computer and mac.

Cons
Familiarization of the features of the product could take you some time. But it will all be worth it after! :)

Rating breakdown

Likelihood to recommend: 10/10