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Infoplus Reviews

Reviews summary

Pros

Not only that, but having the system be reliable for them is an asset that cannot be overstated.

Frank P.

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We're very happy with our partnership and are looking forward to growing our business with them.

Jeff O.

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Reliability - Having the ability to tell virtually every customer that "We can connect with your system" is a huge game changer.

Frank P.

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Cons

It has been long and painful. The base product is also deployed to a "legacy" customer base.

Dana F.

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The tool is missing a big piece of the order to cash process. Invoicing is NOT built in it requires integration to a billing system.

Dave B.

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They also have an extensive knowledge base though it too was sometimes hard to understand.

Dianna H.

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Overall rating

4.6

(22)

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95%
positive reviews
95%
would recommend this app

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22 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Very user friendly WMS

Reviewed 3 years ago
Pros

infoplus has native mobile application which is the need of the day. It's navigation is very easy and fast. Setting up multiple warehouses is very easy. Customer facing teams are very easily accessible.

Cons

some features need re thinking by the design team. Infoplus continuously improving the solution. Security features need to be more robust.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Software & Support Team

Reviewed a year ago

Great experience, knowledgeable staff, gave us more insight into our business than we have had before. We are evolving our business with the new process and the teams expertise.

Pros

The ability to have visability to our day to day shipping/pick & pack operation. Warehouse locations, Order history and tons of areas to input/retrieve data from. Learning something new each day b/c of all the data points available. Cart connnections are very easy

Cons

The need to use a script to have my cost/sell for freight shipping through a report rather than on the shipment table. Small workaround was made, not ideal but gets the job done.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Tons of functionallity & features for the price.

Reviewed 21 days ago

If you spend the time configuring everything thoroughly, you'll end up with an automated system that does the work for you. You can sit back and watch your scripts and triggers take over your order processing and fulfillment. Saves us tons of time and money. The system is setup in a way where you can define how you want your business to run, instead of being forced to do things a certain way which...

Pros

I love the fact that if the software does not have something out of the box that you need for your business process, you can use building blocks and scripts to create it. With custom fields, API, smart documents, and scripts the possibilities are endless. A lot of our customers have niche needs so this was a good choice for us. In addition, the ability to hook into the API with other systems is amazing once you get the hang of it. The dashboard is great for managing day to day operations and gives great visibility to everything happening within your warehouses. Reporting is nice, you can build fairly advanced queries easily. Automating things based on triggers and conditions is great once you understand how to use building blocks.

Cons

The weakest part of this software is the billing module. It works... but as a 3PL who bills for a LOT of different things, with each customer being billed in a unique way- our opinion is that the billing module needs *significant* improvement. At the time of this review, the billing module is a relatively new piece of the software. There have been a lot of glitches and bugs that needed to be sorted...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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eCommerce and Retail Operations

Reviewed 10 months ago
Pros

InfoPlus is open source which gives us lots of flexibility. It a "Plug n Play" type of system. This allows us to customize it to our needs to get what we want.

Cons

This software can be difficult to take full advantage of if you do not have a developer on staff. The company does not provide the option to pay for a developer from their team to customize the product for you. They will answer questions and get your developer going, but you must bring your own developer to the table.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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A good WMS but not user friendly

Reviewed 17 days ago

I have never met a system I cannot master. Until I met infoplus. It has taken months of trial and error, months of emails and paid training meetings. Once operational, the asks from upper management created many more challanges which lead to the additional of scripts. Scripts only work some of the time on some things, others (shipment table for example) has a bug so the logic of table names needs to be different. If you make mistakes on some things you cannot delete it at all. I cant even remove inventory with wrong sku because it says Ive had a reciept on it but never did. I cant change a custom field from boolan to string if i want. A script to populate that field does not populate the excel file ect ect.

Pros

The ability to pretty much customize anything (if you can figure it out)

Cons

Not very user friendly. To many variables and sections. To many places to go to set up 1 thing which doesnt work unless you apply serveral other features and sections. Scripts are cool as an option but the system should be able to apply these automatically through a simple interface.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Infoplus has help changed the way we do business, for the better

Reviewed a year ago

I mentioned them mostly in the "Pros" section, but in short, Infoplus has afforded me the following benefits: Ability to see and analyze entire operation process in real-time Ability to provide customers with high-end and reliable customer portal experience Ability to seamlessly integrate with prospects that show interest in our company (A huge selling point) Unlimited reporting potential and data that has allowed us to gauge our past and present performance like never before. I truly believe Infoplus will allow me to take my business to the next level.

Pros

Ease of Use - Obviously, the biggest hurdle in changing software is dealing with employee and customer reluctance to learn something new. Fortunately, Infoplus makes it really easy to use and navigate their software. They also have many helpful tool tips, and easy access to their Knowledge Base which really helps make the transition go smoother. Real-Time Tool - I can't stress enough how helpful...

Cons

Any small issues we had during transition we're rectified by their excellent customer service team. I can't commend them enough for the hard work they continually put into their product.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Infoplus has been eager to help from sales to service.

Reviewed 4 years ago
Pros

Im an IT manager for a 3rd Part Logistics provider. The warehouse had an old school spreadsheet, handwritten, in the head of one person system where things were tracked. This system created lots of extra work and headaches for this warehouse hero. They asked me to help. I have no warehouse or logistics background. I demoed 4 companies and Infoplus shined brighter than any. Based on monthly shipments...

Cons

With any new business software solution, there are hurdles to overcome. When the tough times came Infoplus was there to help and even hold our hands when needed. So there are really no cons we've found so far. We are looking forward to bringing new lines of business on-line with Infoplus.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Creates Order from Chaos and Simplifies Industry Best Practices

Reviewed 3 years ago

We've been incredibly happy with our decision to go with Infoplus. Our sales, warehouse, and accounting teams have all benefited in various ways in the ~6 months we've been using it and we continue to find more ways to benefit from all its features.

Pros

We did not have to purchase any additional hardware in order to implement Infoplus in our warehouse. The web interface is fast and intuitive and the mobile apps for Android and iOS allowed us to avoid buying expensive, single purpose scanners. The implementation process not only showed us how to use the product but was also provided great training on industry best practices. Their well-documented RESTful API is feature-rich and has allowed us to quickly build customer-facing services in a fraction of the time it used to and all our systems (manufacturing, accounting, etc.) are now more interconnected than they have ever been. Support has been rock-solid and very responsive.

Cons

The product team is constantly improving the system so sometimes the implementation team is a step behind them in understanding and providing instruction on new features. The upfront costs can appear a little higher with Infoplus when compared to other services but when you consider the fact that no specialized hardware is necessary to get up and running it's very competitive. In our experience, their monthly charges are also lower which means savings in the long run. The pricing structure could be a little more transparent.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing Software & Team! Allows Us to Focus on our Brand & Growth!

Reviewed 4 years ago

Don't think you are too small for this software! Utilizing it helped us grow beyond our expectations and focus on our goals without adding resources!

Pros

We are not tech experts so the fact that we learned this software and understand the workings of it is invaluable and a true testament to the dedicated customer support team at Infoplus Commerce. We are a new company and all of our resources need to be focused on costs and growth in real time. Letting Infoplus handle our inventory and fulfillment needs has allowed us to stay on track to hit 250% growth this year without adding a single resource to our team! I can say with 100% honesty this would not be possible without this software.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The perfect customizable and scaleable solution for our business

Reviewed 4 years ago

Because the system is very robust, it can seem overwhelming at times; however, they had a team dedicated to our project who was available via email or phone whenever we needed them. They also have an extensive knowledge base though it too was sometimes hard to understand. Overall I have no regrets with choosing Infoplus and I truly believe this system will play a large part in our success story.

Pros

Robust functionality, I have yet to discover the full feature set Smart Blocks that allow automation without programming or coding changes Dedicated implementation team to assist in every aspect of our system conversion Extremely fast turn around times Quick Actions navigation

Cons

The system can be very overwhelming until you're comfortable in it Not 100% developed, it seemed like they were still focusing on getting some core product features developed (serial capturing, po automation)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Loads of functionality/Needs time to adopt to new users

Reviewed a year ago

The overall experience was good. The tool is logical in its functionality however the setup and UOM process in conversions needs a lot of time and attention. Support is needed for a fairly long period of time and hard to come by. We definitely improved many of our legacy processes and converted them to proper logic using the tool! however, consistency of expected outcomes for billing and UOMs was problematic and required a lot of testing and back and forth to get them just right. Expect to spend some 2-3 months for proper configuration, training, testing, testing, and testing, before launching. This is NOT a rip and replaces type process

Pros

The flexibility of the tool to do what you need with little need to customize a ton of coding!

Cons

Support is highly required due to the nature of the tools multiple features, takes time to understand and handoff. The support team NEEDS MORE people on the ground to help the client to overcome the inconsistency of the scripts needed to run reports and billing! The tool is missing a big piece of the order to cash process....Invoicing is NOT built in it requires integration to a billing system. Although...

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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An upgraded inventory management system

Reviewed 3 years ago
Pros

Infoplus helps us track, in real time, where and what we have on hand. The cost savings in being able to track every piece of inventory has saved our company a ton of time and money.

Cons

The transition from our original inventory management system to infoplus took quite some time. This was more due to the volume of inventory we have spread out among multiple warehouses than it was to the software itself. Just be prepared to dedicate the time and effort to the setup and you'll thank yourself in the end.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Director of Operations

Reviewed 2 years ago

Overall I had a great experience with Infoplus and would recommend them to anyone looking for a technologically advanced and reliable system. Our operation was traditionally a pallet in, pallet out B2B distribution center but we've recently been shifting into the e-commerce and B2C market. Infoplus has been the perfect tool to help us make this transition. For one, their onboarding team has been awesome. They took the time to understand our unique needs and helped us develop the perfect process for our operation. Prior to Infoplus it would take us a full day to fulfill 150 orders, with Infoplus it takes us a little over an hour and we now have better quality control! We're very happy with our partnership and are looking forward to growing our business with them.

Pros

This software is extremely flexible and the training has been very hands on.

Cons

You have to manually load item images - they state they are addressing this in the future.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Good Product/Over Allocated Deployment Staff

Reviewed 4 years ago

When fully deployed and all capabilities integrated InfoPlus is worth the money. Just prepare for a longer than necessary deployment period.

Pros

The application is fully functional and fully configurable. The table structures can be modified to meet the target organization needs.

Cons

Because it is flexible it requires a deployment team to optimize for your site. The deployment manager is you only POC with the company and they are allocated across many companies/projects. They also build deployment in sprints and the sprints run at 2-week intervals. Our deployment should have been smooth and quick. it has been long and painful. The base product is also deployed to a "legacy" customer base. InfoPlus won't change the base operations of the system if it alters the old legacy system. This led to more customization than needed.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to use

Reviewed 2 years ago

We are still in process of going live but the team with InfoPlus has been very helpful. Any questions I had has been addressed right away or was followed up and answered in our next meeting. Any suggestions or requests I have had were addressed in the same fashion.

Pros

This system is very intuitive and easy to navigate. With the information stored in tables, it is easy to search for the information needed.

Cons

The software seems to work best when the inventory has a one way flow (received in, sold out). Special process and procedures had to be created for our company since we are constantly sending out material for a job and returning it the same day or next day.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very good for SCM

Reviewed 3 years ago
Pros

I like Infoplus because it is very easy to use and requires less training for users. Thumbs up for it allows us to see accurate inventory in warehouse and stores.

Cons

So far, I do not see any big issue that could affect its performance efficiency. Great! Good job for your team!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Infoplus provided solutions for all of our needs in an easy to use and customized platform.

Reviewed 3 years ago
Pros

The system is intuitive and quick to learn and navigate. It provides us with a solid framework to efficiently fill orders and access all of our valuable data. The team took a very personalized approach with training and on-boarding and spent time answering all of our questions. They were also able to provide customized solutions to fit our needs.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Answer to all of my work prayers!!!

Reviewed 3 years ago

InfoPlus has been an answer to my business prayers. We have long searched for a cloud based solution with barcoding and one day I just happened to stumble upon InfoPlus through a Google Search. Their team has been incredible to work with and have been willing to work with us every step of the way.

Pros

Customer Service Implementation Team Customization Cloud Based Universal Bar Coding Mobile Application

Cons

The only issue I have had is that it has take 4 months longer than I had initially anticipated to get InfoPlus up and running.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Outstanding Product

Reviewed 4 years ago

Carter Lowe has been great help

Pros

I like the ease of use, and ease of teaching others to use. Our team was able to hit the floor running after 5 minutes of training.

Cons

I haven't found anything that has been an issue other us providing incomplete information. This is a great product.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very Pleased

Reviewed 4 years ago
Pros

The amount of features we have access to are incredible. If there was a request we had or there was a feature we wanted, there was always an option.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great dedicated onboarding team. Responsive to our particular needs and willing to make improvements

Reviewed 4 years ago

Enterprise ready software with a small to medium sized business price tag.

Pros

So many ways to customize and automate workflows. Each team member can have access to the information most helpful to their specific function within our organization.

Cons

Some workflow concepts seem overly complicated. Set up takes time, but that's due to the flexibility of the software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great tool for IMS!

Reviewed 3 years ago
Pros

This tool is very useful for inventory management systems and trace-ability management which could be compatible with you computer and mac.

Cons

Familiarization of the features of the product could take you some time. But it will all be worth it after! :)

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