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Merchant Centric Logo

Social media management for businesses of all sizes

Table of Contents

Merchant Centric - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Merchant Centric overview

What is Merchant Centric?

The marketing tool provides both a social media management platform and a solution for listing management. It includes a reputation management feature that can help you respond to any customer feedback you receive while increasing your positive brand exposure on social media. The sales analytics tool helps you capture leads, analyze customer engagement, and increase transactions. With this tool you will be able to understand your customers' needs as well as turn your customer feedback into revenue.

Starting price


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Merchant Centric reviews

Overall rating

4.8

/5

11

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.73/10
Rating distribution

5

4

3

2

1

9

2

0

0

0

Pros
“Working with Merchant Centric and their software provides us with peace of mind. Our franchisees are very happy with the services that MC provides, which makes us very happy.”
JJ

Janis J.

Vice President, Marketing

“This company does great work and provides information that is necessary to carry on a successful business.”
gb

gabriella b.

Social Media Coordinator

“MerchantCentric has saved me countless hours of review monitoring and I am so glad we chose to use it.”
JG

Jorge G.

Marketing & Customer Relations Specialist

Cons
“The only downside of this software is the lack of self service SEO/reputation management. All changes to your business must be done through your account rep.”
LD

Lisa D.

Digital Marketing Specialist

“I do think that some of the responses to the customers can be more vague and need to be more personable.”
gb

gabriella b.

Social Media Coordinator

“Sometimes the whole Yelp review does not show up. It cuts off and leaves you with a.”
KH

Kristen H.

Marketing Manager

Who uses Merchant Centric?

Based on 11 verified user reviews.

Company size

Enterprises

Midsize Businesses

Small Businesses

Top industries

Restaurants
Automotive
Computer Software
Hospital & Health Care
Others

Use cases

Review Management
Reputation Management
Customer Experience
Customer Satisfaction
Brand Management

Merchant Centric's key features

Most critical features, based on insights from Merchant Centric users:

Feedback management
Negative feedback management
Campaign management
Engagement tracking
Predictive analytics
Real-Time analytics

All Merchant Centric features

Features rating:

Keyword tracking
Review request
Data visualization
Search/Filter
Customer experience management
Sentiment analysis
Review monitoring
Multi-Channel communication
Social media monitoring
Response management
Reporting/Analytics
Third-Party integrations
API
Trend analysis
Reputation management
Review notification
Reporting & statistics
Activity dashboard
Review sharing
SEO management
Social media integration
Survey/Poll management
Surveys & feedback
Template management
Visual analytics
Website integration
Activity tracking
Alerts/Notifications
Benchmarking
Brand tracking
Collaboration tools
Communication management
Complaint monitoring
Contact management
Content management
Customer engagement
Dashboard
Data import/export
Email management
Monitoring
Multi-Account management
Multi-Location
Performance metrics
Ratings/Reviews
Real-Time data
Real-Time notifications

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Merchant Centric pricing

Value for money rating:

Starting from

Empty state illustration for "No pricing info"

No pricing info

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Merchant Centric price and value

Value for money rating:

To see what individual users think of Merchant Centric's price and value, check out the review snippets below.

“Working with Merchant Centric and their software provides us with peace of mind. Our franchisees are very happy with the services that MC provides, which makes us very happy.”
JJ

Janis J.

Vice President, Marketing

“This company does great work and provides information that is necessary to carry on a successful business.”
gb

gabriella b.

Social Media Coordinator

Merchant Centric support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support

Training options

Live Online
Documentation
In Person
Webinars
Videos

Merchant Centric FAQs

Q. What type of pricing plans does Merchant Centric offer?

Merchant Centric has the following pricing plans:
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of Merchant Centric?

Merchant Centric has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Merchant Centric support?

Merchant Centric supports the following languages:
English


Q. Does Merchant Centric support mobile devices?

Merchant Centric supports the following devices:
Android, iPad, iPhone


Q. Does Merchant Centric offer an API?

Yes, Merchant Centric has an API available for use.


Q. What level of support does Merchant Centric offer?

Merchant Centric offers the following support options:
Email/Help Desk, Phone Support

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