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PestPac Logo

PestPac

Field service software for pest control businesses

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PestPac - 2026 Pricing, Features, Reviews & Alternatives

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: December 2025

PestPac overview

Based on 253 verified user reviews

What is PestPac?

By industry, PestPac reviewers are most commonly professionals in consumer services (58%). The most frequent use case for PestPac cited by reviewers is pest control (74% of reviewers).

What do users say about PestPac pricing?

Reviewers appreciate PestPac's wide range of features and some find it reasonably priced compared to certain competitors. However, many reviewers feel it is expensive due to module-based pricing, frequent add-on costs, and high fees. Users report frustration with contracts, unexpected charges, and extra fees for training or support. Some reviewers find the value lacking compared to less costly alternatives.

Starting price

1
view pricing plans

Pros & Cons

Scheduling

Customer Support

Ease of Use

Phone Support

Pricing

Sales and Agreements

PestPac’s user interface

Ease of use rating:
3.9
(253)

PestPac pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(43)
3-4(85)
5(125)

What do users say about PestPac?

By industry, PestPac reviewers are most commonly professionals in consumer services (58%). The most frequent use case for PestPac cited by reviewers is pest control (74% of reviewers).

Select to learn more

Who uses PestPac?

Based on 253 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Consumer Services
Environmental Services
Chemicals
Facilities Services
Others

Use cases

Pest Control
Service Work Order
Field Service Management
Service Dispatch
Field Service Mobile Apps

PestPac's key features

Most critical features, based on insights from PestPac users:

Scheduling
3.7
(31)
Billing & invoicing
4.0
(29)
Mobile access
3.9
(30)
Work order management
3.8
(25)
Routing
3.7
(19)
Customer history
4.1
(20)

All PestPac features

Features rating:

3.9
(253)

Service history
4.0
(2)
Customizable reports
2.0
(1)
Quotes/Estimates
2.3
(3)
Technician management
3.8
(16)
For pest control companies
3.4
(8)
Pest activity tracking
3.6
(14)
Alerts/Notifications
3.4
(10)
Real-Time data
4.0
(2)
Dispatch management
2.1
(8)
Drag & drop
3.3
(3)
Job tracking
(0)
Location tracking
(0)
Mobile signature capture
(0)
Multi-Location
(0)
Pesticide usage tracking
(0)
Property layouts
1.0
(1)
Real-Time reporting
(0)
Reminders
(0)
Reporting & statistics
(0)
Route optimization
3.0
(1)
SMS messaging
(0)
Third-Party integrations
(0)
Workflow management
(0)
Activity dashboard
(0)
Activity tracking
(0)
API
(0)
Automated scheduling
(0)
Barcode/Ticket scanning
(0)
Calendar management
(0)
Client portal
(0)
CRM
(0)
Customizable fields
(0)
Customizable templates
(0)
Electronic payments
(0)
Electronic signature
(0)
Email management
(0)
Fleet management
1.0
(1)
GPS
(0)
Inventory management
1.0
(1)
Job management
1.5
(2)
Job scheduling
1.0
(1)

PestPac awards

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Value for Money
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PestPac pricing

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Emerging

1

Growing

0.00

Enterprise

0.00

User opinions about PestPac price and value

Value for money rating:

3.8

Of 32 reviews that provide robust commentary on PestPac's price and value, 27% mention it in a positive light.

Reviewers appreciate that PestPac offers a wide range of features and some find it reasonably priced compared to certain competitors. Some users say they have saved on labor costs since switching, and a few mention affordability as a benefit. However, many reviewers feel PestPac is expensive, especially due to its module-based pricing, frequent add-on costs, and high base and per-user fees. Users report frustration with contracts, unexpected charges, and extra fees for training or support. Some reviewers find the value lacking compared to less costly alternatives that offer similar or better functionality.

, and

To see what individual users think of PestPac's cost and value, check out the review excerpts below.

“The software is a little more expensive than some other solutions, but we find PestPac is well worth the price.”
JG

Jim G.

“Customer service, pricing is costly, nickel a dime you for every little module, I started with this and ended up having to pay alot more after transitioning over and you become stuck, then you get a call when your having issues sometimes a day later or several days later, modules that dont work because issues you still have to pay, for instant, we have been paying and they make sure you pay and the contract module to send to customers isnt working.”
JM

Jim M.

“One of the most expensive solutions with relatively very high base rate and monthly per-user fees compared to similar alternatives. ”
LD

Lawrence D.

Admin

PestPac integrations (8)

Top integrations

Edge logo
Edge
Applause logo
Applause

PestPac customer support

What do users say about PestPac customer support?

Customer support rating:

3.8

We analyzed 79 verified user reviews to identify positive and negative aspects of PestPac customer support.

A significant portion of users find customer support efficient, timely, and helpful in resolving issues as they arise.

Widespread user sentiment highlights friendly, knowledgeable reps who patiently guide users through problems and questions.

A large number of users appreciate that support is available during onboarding and follows up to ensure satisfaction.

A minority of users report slow or delayed responses, especially for complex issues or outside standard support hours.

Support options

Faqs/forum
Knowledge base
Phone support
Email/help desk
Chat

Training options

Live online
In person
Documentation
Webinars
Videos

To see what individual users say about PestPac's customer support, check out the review snippets below.

“I am impressed with the customer service aspect of this software. If I encounter a problem I can not solve, customer service is very efficient addressing my issue in a timely manner.”

KM

Kathy M.

admin

“We absolutely love this software, and the customer service is beyond terrific we had a few issues when we started and they patiently walked us through all issues and followed up a couple of days later. ”

BB

Bryan B.

“If any issues come up that the regular customer support reps cannot handle and they have to send it to engineering or technical support you can be assured that if you get an answer at all it will be weeks or months later.”

TV

Tom V.

President

PestPac FAQs

Q. Who are the typical users of PestPac?

PestPac has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What is PestPac used for?

PestPac is a cloud-based solution from WorkWave, designed for pest control businesses, which includes tools for appointment scheduling, route optimization, dispatching, vehicle tracking, inventory management and materials tracking, billing and invoicing, payment processing, reporting, marketing, feedback collection, and more. Native apps for iOS and Android allow technicians to access information on appointments, accounts, and services, record usage of materials, capture customer signatures, collect payments through integrated credit card processing, and print or email inspection reports while out in the field. PestPac’s work order management system allows users to manage one-off and recurring jobs, including monthly, quarterly, and annual services. Built-in standard service options can be used, or users can add their own services with names, descriptions, frequencies, pricing, tax details, and more. Service programs can also be created for jobs requiring multiple visits, such as bed bugs or mosquitos, with work orders automatically generated based on the specified start and end dates. The multi-unit management module enables users to track services for multi-unit buildings, whether residential or commercial, with the ability to automate follow-ups and track multiple units and devices. PestPac includes customer account access, through which residential customers can view their recent and upcoming services, service history, account statement, material usage history, pest findings, and device inspections, and also update their billing information, make payments, and schedule services. Customers can also rate technicians and appointments, and provide feedback, with feedback requests sent automatically at a frequency defined by users.

Q. What are the benefits of using PestPac?

  • A module for tracking services in multi-unit buildings can be used for work in apartment buildings, hospitals, dormitories, and more.

  • The executive dashboard gives users an overview of technician production, performance percentages and overall numbers, reports on budget and revenue, real-time lead pipeline progress, and daily business statistics summaries.

  • A route optimization system analyzes appointments and finds optimal appointment slots for last-minute bookings, as well as optimizing planning across single and multiple days with dynamic route redistribution and multi-day appointment scheduling.

  • Alerts can be sent automatically to users, in a variety of situations, including when a geofence (virtual perimeter) is crossed, if vehicles are used outside of their authorized hours, for harsh or excessive acceleration, braking, or cornering, and if a driver either breaks a posted speed limit or crosses a predetermined speed threshold.

  • Customer feedback can be automatically requested by email, with users able to control the frequency of requests, and a reviews widget enables users to showcase positive reviews on their website.

    • Q. What languages does PestPac support?

    PestPac supports the following languages:
    English

    Q. Does PestPac support mobile devices?

    PestPac supports the following devices:
    Android, iPad, iPhone

    Q. Does PestPac offer an API?

    Yes, PestPac has an API available for use.

    Q. What level of support does PestPac offer?

    PestPac offers the following support options:
    FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk, Chat

    Related categories

    Field Service Management
    Service Dispatch
    Pest Control