SurveyMonkey Apply Pricing, Features, Reviews & Alternatives

SurveyMonkey Apply

Collect, manage & review applications.

4.56/5 (220 reviews)

SurveyMonkey Apply overview

What is SurveyMonkey Apply?

Now you can collect, manage & review any type of submission or application without experiencing a paperwork overload. SurveyMonkey Apply is a user-friendly & customizable online application management system that can be used to manage virtually any type of award, such as scholarships, fellowships, grants and other competitions.
www.surveymonkey.com

Pricing

Pricing options
Subscription
Value for money
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Devices

Business size

S
M
L

Markets

United States, Australia, Canada, United Kingdom

Supported languages

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SurveyMonkey Apply user reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.4
  4.3
  4.7
Sue V.

Perfect application platform with superb Customer Service!

Used daily for 1-2 years
Reviewed 2020-12-21
Review Source: Capterra

SurveyMonkey Apply enables us to increase the resources efficiency with customized application workflows. The real-time reports also help us with moving away from time-consuming and manual processes. Definitely recommend SurveyMonkey Apply and be sure to ask for a product demo, especially the integration with other platforms.

Pros
SurveyMonkey Apply makes the application process easy to use for our applicants. The review process is seamless for our internal team. The payment integration is clear for several of our customized programs across multiple sites. We were able to integrate with other platforms upon accepted applications too. Reports feature is wonderful. Customer Support is superb with fast turn around responses.

Cons
Updating the current fields for the form could be better. We were unable to remove the value from the middle of the field drop down so we ended up duplicating the fields with new drop down instead.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Beth C.

Great service from Engineers, not so much from Sales or Management.

Used occasionally for 6-12 months
Reviewed 2020-12-22
Review Source: Capterra

The Positive: 1. The engineer who managed and implemented out buildout was AMAZING. He was a pleasure to work with, super friendly, knowledgeable and down to earth. I would completely trust him to do work for us in the future. 2. Because of Covid, they gave us a 6 month grace period for payment, because we would not be able to use the site as intended. 3. Engineer tossed in extra training for us, because of the negative sales experience that follows. The Negative: 1. Our initial experience with the first SMA sales contact was less positive of an experience. Our first contact, upon hearing of our needs insisted that we needed two sites to manage our work load. This was confirmed by the second sales manager for further conversations on our needs. However, upon working with the engineer to implement the site, he was suprised by that and felt that we didn't need two sites. Once we were actually able to see the SMA environment and how things could be built out, we confirmed this. We (meaning my org and the SMA engineer) reached back out to sales to re-work the contract, as we felt we were mislead in our needs assessment and signed a contract for more services (and $$$) than what was needed. "Upper Management" would not allow a refund for what we wouldn't be using. However, the sales manager tossed in the translation feature to replace the extra site we wouldn't be using. This was a compromise and had we not taken it, we'd be paying for services that we did not need.

Pros
For our organization, having the translation feature for Spanish is incredibly helpful, ability to automate most of our admin work and systemetize the work flow. Has a professional look without having to know CSS. Working with the Implementation Engineer was great.

Cons
Translations only go so far. For automated emails, they don't automatically translate like the rest of the application does. However, I am not sure that this is anything that SMA can adjust, as their emails being sent out of the application system and not housed internally on the application site when people apply. Once you learn how to use that platform, it's pretty straight forward, but there is a learning curve. The user interface is not intuitive, so you need to learn how things are stored and where/why. My feeling is you need someone with moderate to advanced tech experience to manage the system and support those within your team, as those who are not tech savvy will encounter difficulties. You don't get to test out anything until you have a signed contract. This makes it really difficult to do a proper needs assessment for the platform and negatively influenced our sales experience, as we had to go with what we were told by sales and not allowed to test the platform and see what we needed before hand. Once we worked with the engineer, he gave access to a test site, which was VERY beneficial and helped us realize that the sales team had sold us services we did not need. This was not discovered until after a contract had been signed, which created a lot of frustration and continued negotiation with sales and upper management. All of this could have been avoided if we were able to test out the platform initially.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Amber L.

FUN PRODUCT

Used weekly for 1-2 years
Reviewed 2021-03-09
Review Source: Capterra

I have used this for business related surveys as well as personal reasons such as "secret Santa" it is so fun and awesome!

Pros
This is such a great and anonymous way of voicing your opinions as well as asking imperative questions.

Cons
I actually do not have any complaints about this software, I have used it at previous companies before as well, two thumbs up!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Frederick L.

SurveyMonkey Apply (SMA, formerly FluidReview) has a Draconian refund policy: No refunds allowed!

Used daily for less than 6 months
Reviewed 2018-07-31
Review Source: Capterra

Pros
There's really nothing we liked about SMA because we never got as far as being able to use the software for our grants program. During the implementation process, it became clear that there are several significant flaws in the structure of SMA. As an example, SMA/FluidReview was developed for the Canadian market. As such, the organization information form (which cannot be changed) asks for CITY and PROVINCE. There are no fields for the US market such as STATE and ZIP CODE. Yes, you can add custom fields for STATE and ZIP CODE; however, these fields will appear at the end of the form away from the rest of the address information. And adding custom fields does not remove the PROVINCE field. The implementation person we worked with suggested that we ask for a US-style address on our grant application form, thus duplicating data entry. Using work-around solutions (kludges) was the order of the day. As another example, formatting for the budget form that was created for us was chaotic and confusing. Some number fields had one decimal place, others none (and not the two decimal places we were expecting). Some fields had a US dollar symbol; others did not. Again, we were told that SMA/FluidReview was developed with French formatting conventions in mind. Early on we did not see any way SMA would produce an elegant, easy to navigate solution designed for use in the US. It was at this point that we encountered the aforementioned refund policy.

Cons
The implementation process did not go smoothly for us. We were asked questions about our current grants program, which is rather simple: we use one web form hosted by Formstack. The implementation person intended to simply replicate our current grants program. This made no sense to me. We were never given the opportunity to understand what features SMA could bring to our grants process. I'm not sure how this type of implementation process would work for a foundation that is just getting started or is using an informal paper-based process. These implementation questions would be overwhelming. The biggest problem with SMA (and other similar grants software packages) is the amount of time and training expected of an administrator. These grants software packages expect that there will be one person within a foundation whose responsibility it is to administer the software. During the implementation process, it became very clear that SMA expects that administrators would devote significant time to not only training but also administrative duties. Sadly, there is no structured training program, no technical manual. So, training would be catch-as-catch can (a video here, an article there). Without someone on the foundation payroll who has a high degree of technology knowledge, SMA would be a very tough go for small foundations with few to no staff. Before you commit to SMA/FluidReview, make sure you have an administrator with a high degree of technological knowledge (and patience).

Response from SurveyMonkey


Thank you for taking the time to provide this review. We would like to apologize that your experience has not met your expectations. We are always looking to improve and your feedback is critical to that.

We would like the opportunity to address the concerns you¿ve raised as there may be a misunderstanding on the some functionality. For example, organizational profile is country agnostic and can be configured to align with the United States, Canada and other countries. We have users from around the world, and they can submit their address in any format. We will reach out to you directly to discuss further.

We aim to ensure that all of our administrators feel supported and trained with the solution. We understand that learning a new software can be challenging and have built a comprehensive database of training videos and articles for our administrators. We also offer one on one training if you prefer this option.

Thank you again and we look forward to speaking with you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Hector G.

The Best Software You Didn't Know You Needed

Used weekly for 2+ years
Reviewed 2021-01-05
Review Source: Capterra

My overall experience has been exceptional. I cannot imagine doing the work I do without having SurveyMonkey Apply. It has become a staple of my work life and also of my applicants. They are now quite comfortable with it and most application periods have very few issues; certainly none we can't resolve. I hope to keep using it for many years.

Pros
Above all, I love the customer service. All issues are resolved quickly. In addition, the software is easy to use for all users: applicants, reviewers, administrators. COVID-19 restrictions forced everything online. Applications and reviews were always online only, but now we have the contract with digital signatures, approvals and signatures with Finance Dept, Contract acceptance, and the grant report all online as well. It has been a life saver.

Cons
If an applicant has used the software in previous years for any of my programs, all important information should auto-fill on the new application. (Name, Org, Address, Phone, Email, EIN, etc.). If a program is built in the SANDBOX, once I am finished I should be able to transfer it to the live site, instead of having to rebuild it. There should be a way to override the need to have a verified email.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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SurveyMonkey Apply pricing

Pricing options
Subscription
View Pricing Plans

SurveyMonkey Apply has flexible pricing options that can meet the needs of any organization, big or small. Our team will work with you to determine which plan and schedule is best suited for your budget and requirements.

SurveyMonkey Apply features

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Audit Management
Audit Trail
Compliance Management
Customizable Reports
Reporting & Statistics
Search/Filter
Status Tracking
Workflow Management

Billing & Invoicing (566 other apps)
Data Import/Export (661 other apps)
Document Management (786 other apps)
Inventory Management (843 other apps)
Mobile Access (765 other apps)
Reporting/Analytics (1053 other apps)
Third Party Integrations (760 other apps)

Videos and tutorials

Additional information for SurveyMonkey Apply

Key features of SurveyMonkey Apply

  • Works on desktop, tablet and mobile
  • Customizable workflow
  • Automate repetitive tasks
  • Pre-populate forms with SIS data
  • Create custom workflows
  • Comprehensive audit trails
  • Custom notifications to email
  • Automate deadline reminders
  • Logic-based workflows
  • Credit card processing via PayPal, Stripe & Authorize.net
  • Salesforce integration
  • Customizable dashboard
  • SIS, Salesforce and more
  • Support for multiple languages
  • Help every step of the way
  • Real time progress reports
  • Save time with automation
  • Scales with your program
  • Bank-grade security & encryption
  • Feature-rich dashboard
  • #1 for scholarship management
  • Online review platform
  • Control access with roles
  • Easy-to-use form builder
  • Track applicant progress
View All Features

Benefits

Application management: Retire your paper-based application or submission process and switch to a time-saving, cost-saving, easy-to-use, feature-rich online environment.
Application assignment: Automatically or manually assign applications/submissions to reviewers or teams of reviewers.
Single-sign on: SAML, CAS, NetForm, OAuth, Google, Facebook, Twitter.
Full-branding control: Customize your site to match your organization's colors, logo, etc.
Custom-branded URL: Your Apply site will reside at the web address of your choosing.
Mobile-friendly: Support for tablets and smart phones.
Powerful forms: Create the perfect workflow using logic and amazing customization options.
Automate repetitive tasks: Exclusive features to help you save even more time.