Better Features

Better

Build Excellence.

4.35/5 (78 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Management
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Analytics/ROI Tracking
Appointment Scheduling
Asset Management
Assignment Management
Automated Scheduling
Automatic Backup
Availability Management
Batch Processing
Billing & Invoicing
Bulk Send
CRM
Calendar Management
Calendar Sync
Campaign Analytics
Campaign Management
Campaign Planning
Chat/Messaging
Client Management
Client Portal
Clock In / Out
Commercial
Commission Management
Communication Management
Confirmation/Reminders
Contact Database
Contact Management
Contract/License Management
Credit Card Management
Customer Accounts
Customer Database
Customer History
Customer Management
Customer Profiles
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Customization
Data Extraction
Data Import/Export
Dispatch Management
Document Management
Document Storage
Drag & Drop
Electronic Payments
Electronic Signature
Email Alerts
Email Invitations & Reminders
Email Management
Email Marketing
Email Templates
Email Tracking
Employee Database
Employee Management
Employee Profiles
Employee Scheduling
Employee Time Tracking
Equipment Management
Equipment Tracking
Estimating
Event Calendar
Event Management
Event Scheduling
Expense Tracking
File Storage
Financial Analysis
Financial Management
Fleet Management
For HVAC Companies
GPS
Goal Setting / Tracking
Historical Reporting
Inspection Management
Interaction Tracking
Inventory Control
Inventory Management
Inventory Tracking
Invoice Management
Job Management
Job Scheduling
Job Tracking
Lead Management
Lead Nurturing
Lead Qualification
Maintenance Scheduling
Marketing Automation
Mobile Access
Mobile Alerts
Mobile App
Multi-Location
Online Booking
Online Time Clock
Partial Payments
Payment Collection in the Field
Payment Processing
Photo Capture
Point of Sale (POS)
Predictive Analytics
Preventive Maintenance
Price / Margin Management
Progress Reports
Project Management
Purchase Order Management
Purchasing & Receiving
QuickBooks Integration
Quotes/Estimates
Real Time Analytics
Real Time Comparisons
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Scheduling
Real-time Updates
Recurring Appointments
Recurring Tasks
Recurring/Subscription Billing
Reminders
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Routing
SMS Messaging
SSL Security
Sales Reports
Sales Tax Management
Scheduled / Automated Reports
Scheduling
Search/Filter
Secure Data Storage
Self Service Portal
Service History
Summary Reports
Task Management
Task Scheduling
Technician Management
Template Management
Third Party Integrations
Time & Expense Tracking
Time Tracking
Timesheet Management
Training Management
Transaction History
URL Customization
Video Support
Work History
Work Order Creation
Work Order Management
Workflow Management
Learn moreCompare App
API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Management
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Analytics/ROI Tracking
Appointment Scheduling
Asset Management
Assignment Management
Automated Scheduling
Automatic Backup
Availability Management
Batch Processing
Billing & Invoicing
Bulk Send
CRM
Calendar Management
Calendar Sync
Campaign Analytics
Campaign Management
Campaign Planning
Chat/Messaging
Client Management
Client Portal
Clock In / Out
Commercial
Commission Management
Communication Management
Confirmation/Reminders
Contact Database
Contact Management
Contract/License Management
Credit Card Management
Customer Accounts
Customer Database
Customer History
Customer Management
Customer Profiles
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Customization
Data Extraction
Data Import/Export
Dispatch Management
Document Management
Document Storage
Drag & Drop
Electronic Payments
Electronic Signature
Email Alerts
Email Invitations & Reminders
Email Management
Email Marketing
Email Templates
Email Tracking
Employee Database
Employee Management
Employee Profiles
Employee Scheduling
Employee Time Tracking
Equipment Management
Equipment Tracking
Estimating
Event Calendar
Event Management
Event Scheduling
Expense Tracking
File Storage
Financial Analysis
Financial Management
Fleet Management
For HVAC Companies
GPS
Goal Setting / Tracking
Historical Reporting
Inspection Management
Interaction Tracking
Inventory Control
Inventory Management
Inventory Tracking
Invoice Management
Job Management
Job Scheduling
Job Tracking
Lead Management
Lead Nurturing
Lead Qualification
Maintenance Scheduling
Marketing Automation
Mobile Access
Mobile Alerts
Mobile App
Multi-Location
Online Booking
Online Time Clock
Partial Payments
Payment Collection in the Field
Payment Processing
Photo Capture
Point of Sale (POS)
Predictive Analytics
Preventive Maintenance
Price / Margin Management
Progress Reports
Project Management
Purchase Order Management
Purchasing & Receiving
QuickBooks Integration
Quotes/Estimates
Real Time Analytics
Real Time Comparisons
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Scheduling
Real-time Updates
Recurring Appointments
Recurring Tasks
Recurring/Subscription Billing
Reminders
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Routing
SMS Messaging
SSL Security
Sales Reports
Sales Tax Management
Scheduled / Automated Reports
Scheduling
Search/Filter
Secure Data Storage
Self Service Portal
Service History
Summary Reports
Task Management
Task Scheduling
Technician Management
Template Management
Third Party Integrations
Time & Expense Tracking
Time Tracking
Timesheet Management
Training Management
Transaction History
URL Customization
Video Support
Work History
Work Order Creation
Work Order Management
Workflow Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Management
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Analytics/ROI Tracking
Appointment Scheduling
Asset Management
Assignment Management
Automated Scheduling
Automatic Backup
Availability Management
Batch Processing
Billing & Invoicing
Bulk Send
CRM
Calendar Management
Calendar Sync
Campaign Analytics
Campaign Management
Campaign Planning
Chat/Messaging
Client Management
Client Portal
Clock In / Out
Commercial
Commission Management
Communication Management
Confirmation/Reminders
Contact Database
Contact Management
Contract/License Management
Credit Card Management
Customer Accounts
Customer Database
Customer History
Customer Management
Customer Profiles
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Customization
Data Extraction
Data Import/Export
Dispatch Management
Document Management
Document Storage
Drag & Drop
Electronic Payments
Electronic Signature
Email Alerts
Email Invitations & Reminders
Email Management
Email Marketing
Email Templates
Email Tracking
Employee Database
Employee Management
Employee Profiles
Employee Scheduling
Employee Time Tracking
Equipment Management
Equipment Tracking
Estimating
Event Calendar
Event Management
Event Scheduling
Expense Tracking
File Storage
Financial Analysis
Financial Management
Fleet Management
For HVAC Companies
GPS
Goal Setting / Tracking
Historical Reporting
Inspection Management
Interaction Tracking
Inventory Control
Inventory Management
Inventory Tracking
Invoice Management
Job Management
Job Scheduling
Job Tracking
Lead Management
Lead Nurturing
Lead Qualification
Maintenance Scheduling
Marketing Automation
Mobile Access
Mobile Alerts
Mobile App
Multi-Location
Online Booking
Online Time Clock
Partial Payments
Payment Collection in the Field
Payment Processing
Photo Capture
Point of Sale (POS)
Predictive Analytics
Preventive Maintenance
Price / Margin Management
Progress Reports
Project Management
Purchase Order Management
Purchasing & Receiving
QuickBooks Integration
Quotes/Estimates
Real Time Analytics
Real Time Comparisons
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Scheduling
Real-time Updates
Recurring Appointments
Recurring Tasks
Recurring/Subscription Billing
Reminders
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Routing
SMS Messaging
SSL Security
Sales Reports
Sales Tax Management
Scheduled / Automated Reports
Scheduling
Search/Filter
Secure Data Storage
Self Service Portal
Service History
Summary Reports
Task Management
Task Scheduling
Technician Management
Template Management
Third Party Integrations
Time & Expense Tracking
Time Tracking
Timesheet Management
Training Management
Transaction History
URL Customization
Video Support
Work History
Work Order Creation
Work Order Management
Workflow Management
Visit WebsiteCompare App

Mobile apps

iOS App


5 reviews

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


12 reviews

Better Feature Reviews

25 reviewers had the following to say about Better's features:

Mark B.

Lots of data to use!

2019-11-13

Its nice to filter to specific criteria.

Pros

There is so much data and reports that can be run.

Cons

Need a bit of time to create templates and report settings.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from The Better Software Company


Hey Mark!

Thanks for taking out time to write us a awesome review.

We are happy you appreciate the availability of good quality data and reports on our software. It is always our desire to provide great tools for your decision making.

Please let us know via BPro chat, if you need any help with the reports or anything else. We are always happy to help.

Thank you once again!

Read more
Dennis B.

Overall I like the tool, however the revenue recording is not intuitive and requires too many steps.

2017-09-13

Tracking and managing customers.

Pros

The software is user friendly, except for Revenue Reporting, which is user unfriendly.

Cons

There must be a better process to accomplish this activity.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from The Better Software Company


Hi Dennis!

Thank you for taking the time to write us a review.

We are glad you found our product user friendly. Our revenue reporting feature, alongside many others has been updated to further improve the experience with the product.

We would be delighted to have the opportunity to show it to you.

Once again, thank you.

Read more
Graham S.

Did I mention Customer Support?

2019-08-12

They continually roll out new methods of platform interaction, never being satisfied with a status quo. They seek feedback.

Pros

Visual data references; data links and work flow; email integration; multiple locations; document library; customer support; ability to alter role-based user access; email tracking; commitment to different ideations of user interface

Cons

Requires additional development to aggregate streams of our customer data to surface insights in making business decisions; credit card processing; multi-source lead capture

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from The Better Software Company


Hey Graham!

Wow! Thanks for taking time out of your busy schedule to write us this amazing review.

We are delighted to see that you enjoy our numerous features and continuous improvements. We absolutely love working with you and are happy you feel the same way.

Thank you for calling out our awesome customer support team. Our goal is to provide the best customer experience in the industry and we are glad that you feel that we meet that standard.

Read more
Tommy A.

Is close to being a 5-star software, just some bugs to fix and UI features to enchance.

2016-06-01

Such as in the pipeline report, to modify the status, one must click on the edit order button, then the manage order area, then pipeline status, then the dropdown.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Keith M.

Great rental software for the money

2019-11-13

Great customer service, and many positive updates in the 2+ years we've been part of their program. Definitely a step up in most regards from the desktop-based software we used before. I regularly provided "wish list" items and gripes the first year when the software was pretty new and they implemented many of my suggestions, which as a user makes me feel validated.

Pros

Contact data as well as order history and billing is all done from one software, plus it's in the cloud, so it's accessible anywhere.

Cons

It would be nice if I could format that report so it spits out just the 6 columns I want to look at in the order I want to see them, rather than exporting to Excel and reordering it every month.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from The Better Software Company


Keith, thank you for your review and feedback, as I am sure you know how important this is to us. We pride ourselves the support we provide and our ever-growing features, we are so glad they are benefiting your business and you're loving our continuous upgrades!

We also encourage you to utilize the "save applied filter" feature within the majority of our reports, this will allow you to save your prefered filters and time next time you need to pull this identical report.

Thanks again for taking the time to write us a review, we know how busy you are growing your business. We are so happy to be a part of your companies journey!


Read more
Lee D.

The Better Software

2019-11-05

Pros

We really enjoy the customer support. From all CSRs - they've been great!

Cons

Reporting / Dashboards - One way or another if you spend enough time figuring out the reports - you can get the info you are looking for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from The Better Software Company


Hello Lee and thanks for taking the time to write this great review.

Thank you so much for calling out our wonderful support team! We strive to provide the best support in the industry and we are so glad that you feel we meet this standard.

I am sorry you have some difficulty with the reports. We will be delighted to help with quick ways to derive better value from them with ease.

Please feel free to chat into BPro support if you need anything.

Read more
Fernando G.

not the best crm out there for franchises

2020-09-09

i have had an ok experience but for the money i wouldnt choose this software there are better at the same price with more bells and whistles.

Pros

the customer support and integration team is the best.

Cons

the reminders for your customers arent the greatest and lead management has room for improvement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Lee P.

I own an event rental company. I needed to find a reliable, customizable inventory System...

2017-07-06

Keep track of inventory.

Pros

Customizable, consistently being upgraded, and very affordable!

Cons

Navigation sometimes can take some time to learn.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from The Better Software Company


Hi Lee!

Thanks for taking the time to submit your great review.

It's so awesome to hear that you have found our system customizable and very affordable. We are also glad that you find our customer service quick.

Please chat into BPro if you need anything. We are eager to help you resolve any navigation questions you may have.

Once again, Thank you.

Read more
Jeff F.

Not bad, but could be better

2019-12-20

Overall pretty good, but there are glitches that need to be corrected.

Pros

I like how quick you can get support and the reports you can import.

Cons

If you don't get the right person for support the help may not be as beneficial.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from The Better Software Company


Hi Jeff and thank you for taking the time to write us this review.

We are glad you described our product overall as pretty good. In line with our goal to provide the best customer experience in the industry, we will continue to make releases of new features and improvements to existing ones.

We would be delighted to engage with you and explore ways of improving your experience with us. Please feel free to chat in if you need anything!

Read more
Dean S.

Good product

2020-03-06

I would just like a little more usability as it can be a bit choppy at times getting through things, especially reporting.

Pros

I like the calendar feature, the ability to punch in and out of jobs, and all the detail it gives on a customer.

Cons

Reporting. I just thing there should be a custom report feature where you can pull exactly the fields you are looking for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Better


Hi Dean and thank you for writing us a good review.

I am glad you like our features and find our support team extremely helpful.

I am sorry you do not currently get as much from our numerous reports as you would like. We would be delighted to discuss this further with you and see how best to create that amazing experience for you on all our features.

Please feel free to chat in, so we can help to resolve any grey areas and take note of your specific needs.

We look forward to connecting with you soon, Dean!

Read more
Amy R.

Great customer service

2020-12-10

Easy transition from our other software, slowly changing things to fit our needs and once again super good customer service.

Pros

Anytime I have any questions on how to do something they always are right there with the answer and go above and beyond to help me.

Cons

Reports, they are getting better though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Meaghan M.

Great Software

2020-03-06

Pros

They were very helpful setting up the program to run with our system we had in place already. The inventory part of the program is great.

Cons

Sometimes the reports can be a little confusing to figure out which ones to use for what.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Better


Hi Meaghan!

Thank you for writing us this great review.

We are happy you find our product to be a "Great software" and our team, very helpful in setting things up for you.

Our goal is to create the best customer experience in the industry and all our activities are geared towards this.

We will love the opportunity to connect with you and provide clarity to any reports you may find confusing.

Please feel free to check in via chat if you need anything.

Once again, thank you Meaghan!


Read more
Natalie C.

Built for Franchise

2017-04-12

On-boarding was easier than expected.

Pros

We have been using it for years and it's configurable to meet our business process and workflows. They have a good change management team as well and they do a good job at supporting both us as franchisors and our franchsisees

Cons

To many product updates. They are rolled out weekly and I would prefer monthly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Better

We are a hard time finding anyone else that focused only on the franchise industry. They get us!

Source: Capterra
Helpful?   Yes   No
Read more
Blair L.

Very cumbersome

2019-11-08

Pros

Calendar is easy to manage. Reports are also useful

Cons

Way to many clicks to create an invoice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Read more
Brett J.

Bpro review !

2020-03-06

Great experience very helpful

Pros

How schduleing and the technology and reporting work.

Cons

I really don’t have anything to say that isn’t good

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Better


Hey Bret!

Thank you for this awesome review.

Your Comment "Great experience, very helpful" totally validates our efforts towards reaching our goal of providing the best customer experience in the industry.

We value your feedback, always and look forward to connecting with you soon.

Thank you once again Bret!

Read more
Cesar G.

Decent product but needs improvements

2019-11-13

Pros

I like that it has an app based platform that allows our staff to access jobs and client information.

Cons

Don’t like the notifications feature and the lack of an auto batch credit card processing feature like other softwares.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from The Better Software Company


Hi Cesar!

Thanks for your feedback! We love hearing that you find our system easy to use and access.

Let us know if we can assist in setting up your system notifications. We have some nice updates to our payment processing coming that should provide some additional convenient options for our users.

Thanks again and all the best!

Read more
Todd H.

Just my opinion

2019-11-11

I have very mixed feelings about Good Shuffle. aspects I love about it and aspects that create a bunch more work for me. But because the price is about half of Caterease my previous software I struggle through. Adjust these few items and it will be a much more user friendly program.

Pros

The Software does a great job of Tracking inventory and when it is out plus it is easy to see jobs of the week.

Cons

-Cash Basis while i realize you are not account software you do interact with it especially in Reporting sales.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Kelly F.

Information sharing, field use & office connection

2020-03-06

This company has provided us with the best software, customizable to our needs & within a small company budget too.

Pros

Cloud based, allows multiple users, ipads and pc users, (team members, crew chief & office ) to access relevant history, share photos and apply to current job.

Cons

The job calendar seems good but not quite what i am used to, and so haven't transitioned to it yet. I am still using my excel system for job scheduling .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Better


Hey Kelly!

Thank you for writing us an amazing review!

We are happy you love our awesome features and enjoy our great support. Our goal is to provide the best customer experience in the industry and your comment "This company has provided us with the best software, customizable to our needs & within a small company budget too" makes us feel we are achieving this objective.

We would be delighted to take you through the amazing and easy functionality of our calendar and help you transition fully from excel.

It is always a pleasure working with you Kelly!

Thank you once again!

Read more
Katrina C.

Easy To Use

2019-11-08

I very much enjoyed the usability, especially checking off tasks and recent actions.

Pros

BPro was really easy to learn and completing tasks were very straight forward whether it was making a quote, seeing overdue rentals, or printing pick sheets out for our warehouse staff.

Cons

The administrators set permissions on some functions so I did not have access.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from The Better Software Company


Hey Katrina!

Thanks for taking out time to write us an awesome review.

We are delighted to hear that you enjoyed the usability of our product and found BPro easy to learn. It is fantastic to see that the permissions enabled you to easily achieve your tasks and check them all off.

Once again thank you.

Read more
Bob L.

The experience has been terrific.

2017-08-09

Pros

However, the best feature is the real time customer support that you get from them.

Cons

The only complaint I have had is that when I send out an email it must go through the Better Software server. This has been confusing to some of our customers as to who is sending it out to them.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from The Better Software Company


Hey Bob!

Thanks for writing us this awesome review.

We are happy to learn that your experience with the software has been terrific. Thank you for calling out our awesome customer support team. Our goal is to deliver the best customer experience in the industry and we are glad you think we have met that objective.

Kindly reach out to us through BPro chat for anything you may need.

Read more
Art B.

Game Changer

2017-01-24

This software has given my business a more simplified and professional way of keeping track of everyday tasks. My invoices and quotes look professional and I now have the ability to follow up with clients and potential clients through email as well as creating a campaign.

Pros

I love the professional look it gives my business and the ability to track my goals.

Cons

The only solutions to this at this time is to filter.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from The Better Software Company


Hey Art and thank you for taking the time to submit your awesome review!

It's so great to hear that you love our features, the look and feel of our product so much and consider us the "Game Changer". It has been an absolute delight working with you.

Thank you so much for calling out our wonderful support team! We strive to provide the best support in the industry and we are so glad to hear that you feel we meet this standard.

Read more
Patrick M.

Customer support

2019-11-22

Pros

Customer support on line support has always been outstanding. Everyone was fast and able to answer any questions. I use their support many times. Always professorial and helpful.

Cons

Another little thing that set me back is when you enter screen to set up a new customer I have to put the cursor in the box then start entering data. It should start with cursor already to enter information.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No

Response from The Better Software Company


Thanks for writing us a review Patrick.

Thank you for calling out our awesome customer support team. Our goal is to constantly exceed our customer's expectations and we are glad you consider us outstanding.

We are sorry you find parts of our system difficult to work through. We will continue to strive to make the system more user friendly and efficient.

Once again, thank you for your feedback as your opinion is always valued.

Read more
Robyn U.

This software is just what we needed!

2016-06-13

I'm looking forward to see what features are added to the party rental portion of the software.

Pros

The inventory feature is what made our business run smoother.

Cons

Sometimes I feel as if the software is geared more toward other types of businesses, but I realize the company is in the process of streamlining the software towards the party rental business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Better

This software is perfect for my small business, and I know other businesses like mine would benefit from using it, too.

Source: Capterra
Helpful?   Yes   No

Response from The Better Software Company


Hey Robyn!

Thanks for writing us this amazing review.

We are delighted that you enjoy our features, especially our inventory feature. Rest assured, we will continue to release updates to make your experience with BPro ever better.

Thank you for calling out our awesome customer support team. We strive daily to provide the best customer experience in the industry and we are very happy that you think we meet that standard.

Read more
Brad L.

Shine Midland Review

2019-11-13

Invoice and estimate tracking is nice and a good way to keep track of people receiving and opening those items.

Pros

Multiple addresses, and contacts. Mobile use.

Cons

Issues with the mobile app - screen not showing all drop down options, buttons not showing up, glitching Dispatch calendar, the hyperlinked address does not smoothly open into maps.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from The Better Software Company


Thanks for writing us this good review Brad!

We are happy you enjoy our many of the amazing features of our product.

We are sorry you find parts of our system difficult to work through. We will continue to strive to make the system more user friendly and efficient. Permit me to suggest you do mobile login using your browser. This provides for a much more seamless view and use.

Once again, thank you.

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Kassia W.

Best Choice for Franchises

2020-01-06

They are the absolute best! They support your business, your staff and always work to be a part of your success. The support chat is wonderful and all the staff truly care about making things Better for your company.

Pros

From the Leads management, the CRM keeps you organized even in complex scenarios, the calendar is the best for scheduling services and pickups, there is a routing page that is super helpful to our staff!

Cons

I didn't like that I couldn't sync to my Google calendar, but now I can. They really listen to their clients and make updates based on user feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more