Its been fun and easy to use for both our clients and myself. We don't have a receptionist yet, because our office isn't set up that way. However, this is great to use because our clients can sort of help themselves until someone comes out to assist them.
Pros
I love that we can make this extremely customizable so that the clients feel like they're truly getting taken care of and not just another number. The check in process is super important because that's like a first impression, so I love how we can customize it to certain visitors.
Cons
Pricing is a bit off to me. I think we wish there was the ability to have a Basic package for employee contacts over 24. We have about 30 or so, but don't need everything that Premium offers. Premium is the next level up in order to include over 24 ppl.
Ashante, we're so grateful you took the time to leave us a review. We all want to make a great first impression, and it's wonderful to hear that we can help your team do so. Thank you so much for being a customer!
-Kayla Hollenbaugh, Digital Campaigns Manager
Rating breakdown
Likelihood to recommend: 9/10
Pros
This product has improved our visitor sign in process exponentially. It has also allowed us a much better way to track and manage our guests both single and large groups. This software is extremely easy to set up and manage. Whenever I have run into a problem with this software and had to work with their customer support it has always been a wonderful experience. Their support staff is amazing.
Cons
The only complaints that I have are in regards to the printer. There is only one brand of printer that can be used with this system and the quality of the tape roll that is used in not very good. It does not stick well to most fabrics to usually within a few mins the name tag is lost somewhere.
Hi Nicole,
Thank you for the wonderful review. I am so happy to hear that our system has helped you in such a material way.
I also love hearing your feedback about our support. We take it seriously, and our team will be happy to read your comments.
I will pass along your feedback about the printer tape roll to our team as well. We tend to see this happening more with the 'off brand' labels that work with Brother and not Brother's branded labels, as well as old labels.
Thanks again!
Sincerely
Andy Alsop, President
andy@thereceptionist.com
Rating breakdown
Likelihood to recommend: 10/10
It's slick, and it looks professional up front. Customers are kind of impressed, which is nice.
Pros
We use The Receptionist to allow visitors to sign in (and print visitor badges) on an iPad. It works really well, and notifies our users by SMS and email when they have a guest who has signed in.
Cons
Would really like to see it integrate with UPS, FedEx, and USPS tracking for package arrivals/notifications. This would make it much more useful to us. We're still doing packages on a paper log.
Hi Jeff! Thank you so much for leaving such a fantastic review of our system. I'm happy to hear that you and your customers enjoy the experience.
Regarding delivery notifications, have you tried our Delivery Button option to send employees package delivery notifications?
Chat with our support team on our website if you have questions.
Best,
Andy Alsop
President & CEO
Rating breakdown
Likelihood to recommend: 9/10
Pros
Ease of use and implementation. Very intuitive, best by far of the competition. Great at making the sign in process smooth for guests.
Everything works as it should.
Cons
Feature Set and Customization. Other solutions have better ability to tweak features and modify from a plain vanilla solution. Every aspect could do with a few additional features to make the solution the ultimate virtual receptionist.
Suggestions include:
Ability to backdate checkout of guests in portal.
Ability to receive notification if guest does not checkout by end of day or preset time.
Ability to delete guests that are registered in device.
Ability to block guests that have pre-registered and flag if guest attempts to re-register.
Ability to send notifications on check out of guest.
Ability to customize e-mail notification form and change sender address.
Ability to fast sign in via phone OR e-mail address (make it customizable)
Better layout for customizing visitor interface, what you see in portal is not always what you get.
Ability to see how many times a guest has checked in previously by simply clicking on a previous visit. (Maybe more statistics)
Hi Aidan,
I really appreciate you taking the time to send us your thoughts and feedback. Apologies for the delay in responding.
I just wanted you to know that I have logged your feature requests in our feature tracking system. Our product and engineering team takes feedback very seriously!
Thanks for being a member of The Receptionist Family!
Sincerely,
Andy Alsop, President
andy@thereceptionist.com
Rating breakdown
Pros
Once I was able to navigate the site, it was very user friendly to customize and comply with our Marketing expectations.
Cons
One con is that the email receipt cannot be customized to say your client's name. This can cause a client who is visiting the bank to think they have received a spoofed or fraud email.
Hi Katiria! Thank you so much for leaving us such a fantastic review! As the Marketing Director here at The Receptionist, I'm especially happy to hear that our system has helped you stay on brand.
We are looking at ways to make email customizations more available in future product updates, so hopefully we can continue to meet your needs as we go.
Thanks again!
Michael
Director of Marketing
Rating breakdown
Likelihood to recommend: 10/10
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