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Thrio Logo

Contact center technology. Done right.

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Thrio - 2026 Pricing, Features, Reviews & Alternatives

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Thrio overview

What is Thrio?

Ready to transform your business with our groundbreaking hybrid CCaaS/CPaaS/UCaaS platform? Deliver outstanding CX with Thrio’s omnichannel capabilities. Leave the tough stuff to us with built-in process automation and AI tools, so you can focus on your customers and prospects. Deploy seamless integrations and powerful connections with Thrio’s API-first architecture. And do business with confidence thanks to our array of security certifications.

Key benefits of using Thrio

Put customers at the center of every conversation, for exceptional, personal customer experiences

Delight the brands you serve with great NPS scores and efficient call metrics

Empower your employees with the right information, at the right time

Orchestrate logical customer journeys with agents working from anywhere

Create seamless omnichannel communications and connect with customers wherever they are

Automate where it matters – where it saves the most time, money and inbound dials

Starting price

89per user /
per month

Alternatives

with better value for money

Thrio reviews

Overall rating

5.0

/5

5

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10
Rating distribution

5

4

3

2

1

5

0

0

0

0

Thrio's key features

Most critical features, based on insights from Thrio users:

Call center management
Call logging
Computer telephony integration
Call recording
Task management
Progress tracking

All Thrio features

Features rating:

Call monitoring
Transcripts/Chat history
Automatic call distribution
Reporting/Analytics
File sharing
Recording
Workflow configuration
Progressive dialer
Project workflow
Proactive chat
Quality management
Queue management
Predictive dialer
Pre-recorded messages
Phone Key Input
Personalization
Performance metrics
Performance management
Real-Time analytics
Outbound call center
Online voice transmission
On-Demand recording
On-Demand communications
No-Code
Multiple Scripts
Multi-Language
Multi-Channel management
Multi-Channel communication
Monitoring
Manual dialer
Live chat
IVR
Interactive content
Workforce management
Workflow management
VoIP connection
VoIP
Voicemail transcription
Voice mail
Voice Customization
Unified communications
Transfers/Routing
Third-Party integrations
Text to speech
Surveys & feedback
Survey/Poll management
Social media integration
SMS messaging
SIP trunking
Single sign on
Sentiment analysis
Scheduled recording
Rules-Based workflow
Role-Based permissions
Reporting & statistics
Real-Time reporting
Real-Time notifications
Real-Time monitoring
Real-Time data
Real-time consumer-facing chat
Caller id
Callback scheduling
Call transfer
Call transcription
Call tracking
Call tagging
Call scripting
Call screening
Call routing
Call reporting
Call queues
Call list management
Call disposition
Call conferencing
Business process automation
Blended call center
Batch communications
Autoresponders
Automated routing
Auto-Dialer
Archiving & retention
API
Alerts/Notifications
Alerts/Escalation
Agent interface
Activity tracking
Activity dashboard
Access controls/permissions
Interaction tracking
Inbound call center
Graphical workflow editor
Forms management
File transfer
Fax Management
Event triggered actions
Email management
Document storage
Data import/export
Customizable reports
Customizable fields
Customizable dashboard
Customizable branding
Customer history
Customer database
CRM
Content management
Contact management
Contact database
Conferencing
Compliance tracking
Compliance management
Collaboration tools
Chatbot
Chat/Messaging
Canned responses
Campaign management

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Thrio pricing

Value for money rating:

Starting from

89

/user

Per month

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Thrio price and value

Value for money rating:

Thrio support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat

Training options

Live Online
Webinars
Documentation
Videos
In Person

Thrio FAQs

Q. What type of pricing plans does Thrio offer?

Thrio has the following pricing plans:
Starting from: $89.00/month
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of Thrio?

Thrio has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does Thrio support?

Thrio supports the following languages:
English, French, Portuguese, Spanish


Q. Does Thrio offer an API?

Yes, Thrio has an API available for use.


Q. What level of support does Thrio offer?

Thrio offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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