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Thrio
5
5
4
0
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Contact center technology. Done right.
Last updated: September 2026
Thrio Alternatives & Competitors (2026)
Top 4 free alternatives
DialedIn CCaaS
Cloud-based contact center solution to streamline operations
0.3
Value for money
Starting price
0.3
Functionality
Agent Interface
5/5
Auto-Dialer
4.8/5
Activity Dashboard
4.7/5
Top Features
Archiving & Retention
N/A
Audit Trail
N/A
LiveAgent
Cloud-based customer service platform for all sizes
0.4
Value for money
Starting price
0.4
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Archiving & Retention
N/A
Audit Trail
N/A
Auto-Dialer
N/A
3CX
Web & mobile-based (Android, iOS) communications system.
0.7
Value for money
Starting price
0.6
Functionality
Activity/News Feed
5/5
API
5/5
Audio Calls
4.7/5
Top Features
Agent Interface
N/A
Audit Trail
N/A
Auto-Dialer
N/A
CloudTalk
Cloud-based call center software for sales and support teams
0.8
Value for money
Starting price
0.7
Functionality
Activity Tracking
5/5
Agent Interface
5/5
API
5/5
Top Features
Audit Trail
N/A
Auto-Dialer
N/A
Bitrix24
Cloud & on-premises workspace for all business sizes
0.8
Value for money
Starting price
0.7
Functionality
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Accounting
4/5
Top Features
Agent Interface
N/A
Alerts/Escalation
N/A
Alerts/Notifications
N/A
Salesforce Service Cloud
AI powered customer service management platform
0.8
Value for money
Starting price
0.6
Functionality
Alerts/Notifications
4.7/5
Accounting Integration
4.5/5
Activity Dashboard
4.5/5
Top Features
Agent Interface
N/A
Archiving & Retention
N/A
Audit Trail
N/A
Zendesk Suite
AI powered customer service across all channels
0.8
Value for money
Starting price
0.6
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
Access Controls/Permissions
N/A
Agent Interface
N/A
Audit Trail
N/A
JustCall
Cloud-based AI communication platform for sales teams
0.9
Value for money
Starting price
0.9
Functionality
Access Controls/Permissions
5/5
API
4.3/5
2-Way Messaging
4.3/5
Top Features
Activity Tracking
N/A
Agent Interface
N/A
Audit Trail
N/A
Dialpad
The AI-native platform where conversations become action.
0.9
Value for money
Starting price
0.8
Functionality
Access Controls/Permissions
4.8/5
Agent Interface
4.7/5
Archiving & Retention
4.2/5
Top Features
Activity Dashboard
N/A
Audit Trail
N/A
Aircall
Cloud-based phone & AI comms for SMB & mid-market
1.1
Value for money
Starting price
0.9
Functionality
Activity Dashboard
5/5
Automated Attendant
5/5
Access Controls/Permissions
4.8/5
Top Features
Agent Interface
N/A
Alerts/Escalation
N/A
Audit Trail
N/A
Zoho Voice
Cloud-based business phone for SMB sales and support teams
1.2
Value for money
Starting price
1.3
Functionality
Auto-Dialer
5/5
Automated Attendant
5/5
Activity Dashboard
3.9/5
Top Features
Audit Trail
N/A
0.6
Value for money
No pricing info
Starting price
0.5
Functionality
Audio/Video Recording
5/5
Access Controls/Permissions
4.3/5
API
4/5
Top Features
Activity Dashboard
N/A
Activity Tracking
N/A
Agent Interface
N/A
1.0
Value for money
Starting price
0.9
Functionality
Alerts/Notifications
4.2/5
AI Copilot
4/5
Alerts/Escalation
3.7/5
Top Features
Access Controls/Permissions
N/A
Activity Tracking
N/A
Audit Trail
N/A
0.9
Value for money
Starting price
0.8
Functionality
Activity Tracking
5/5
Agent Interface
5/5
Alerts/Notifications
4/5
Top Features
API
N/A
Archiving & Retention
N/A
Audit Trail
N/A
0.9
Value for money
Starting price
0.7
Functionality
Activity Tracking
5/5
Alerts/Escalation
5/5
API
5/5
Top Features
Access Controls/Permissions
N/A
Alerts/Notifications
N/A
Audit Trail
N/A
0.2
Value for money
Starting price
0.4
Functionality
Activity Dashboard
5/5
Automated Routing
5/5
Automatic Call Distribution
4.9/5
Top Features
Access Controls/Permissions
N/A
Activity Tracking
N/A
Agent Interface
N/A
0.5
Value for money
Starting price
0.5
Functionality
Alerts/Notifications
4.7/5
Automated Routing
4.6/5
Activity Tracking
4.5/5
Top Features
Access Controls/Permissions
N/A
Archiving & Retention
N/A
Audit Trail
N/A
0.8
Value for money
Starting price
0.6
Functionality
Alerts/Escalation
4.3/5
A/B Testing
N/A
Ad hoc Query
N/A
Top Features
Agent Interface
N/A
API
N/A
Archiving & Retention
N/A
0.3
Value for money
Starting price
0.5
Functionality
Auto-Dialer
5/5
Alerts/Escalation
1/5
AI/Machine Learning
N/A
Top Features
Agent Interface
N/A
Audit Trail
N/A
5.0
Value for money
No pricing info
Starting price
5.0
Functionality
2-Way Messaging
N/A
Activity Monitoring
N/A
AI/Machine Learning
N/A
Top Features
Alerts/Escalation
N/A
Archiving & Retention
N/A
Audit Trail
N/A