Tikkit Pricing, Features, Reviews & Comparison of Alternatives

Tikkit

Work order software without more work

4.73/5 (41 reviews)

Tikkit overview

Tikkit is a web-based building management solution offered by Gridium for SMBs and enterprises. The product helps in streamlining building operations and managing issues, through a single user interface. By synchronizing communication across the tool and emails, the solution ensures that occupants, vendors and building staff are connected and updated all the time.

The work order management module of Tikkit manages a centralized repository of all work orders making it easy to track the current status of all active work orders. Users can integrate attachments or photos to their work orders, giving clear updates of the problem and enhancing the resolution process. Users can further assign work orders to specific people and send them a notification when there is any change in the issues.

Tikkit offers vendor management functionality that manages the virtual workforce of external service providers. Since these external vendors are generally on the move, the solution allows users to communicate with them through the tool and/or emails. The solution provides vendors a complete snapshot of the situation along with photos and occupant comments.

Tikkit is available at different pricing options for a single company, multi-occupant firms and portfolio of buildings. The product is offered at a discount when annual billing is selected.
gridium.com

Pricing

Starting from
$59/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Tikkit screenshot: Tikkit - Align work orders to request typesTikkit | story of a work orderTikkit screenshot: Tikkit - Service requests handling via emailTikkit screenshot: Tikkit - Update tenants on service callsTikkit screenshot: Tikkit - Work order management

Tikkit reviews

Excellent
30

Very good
11

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.7
  4.5
  4.9
  4.9
Amanda Catt

Excellent! Incredibly easy to use, a world of difference from our last program!

Used daily for 6-12 months
Reviewed 2018-02-23
Review Source: Capterra

It is so easy to use, whether it be on your cell phone or computer. I think my favorite part is the ability to keep ongoing notes and internal conversations about work orders... so many times a tenant has reached out about a re-occurring problem months down the road and it makes things so much easier for everyone that you are able to search key words and find notes on the issue to spark your memory. I also love how easy it is to make a change to your property info. for instance, if one tenant moves-out and another moves-in to the same space you can easily edit the names/info. Or add a tenant name and suite number... which has made a huge difference in how work orders are handled... It gives you the perfect opportunity to customize the properties, allowing the PM and Engineer to decipher between the many different spaces & work orders and addressing the situation the best way possible. As mentioned above, this program is a night and day difference from our last program, I would NEVER go back! To sum it up, I absolutely love this Tikkit!

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Jack Wandro

Don't tell my wife!

Used daily for less than 6 months
Reviewed 2016-07-20
Review Source: Capterra

I'm a facilities supervisor and I use Tikkit to assign work to my crew. I was looking for something simple that would dispense work and also track/organize past work. I knew if the product wasn't easy to use we wouldn't use it no matter how many bells and whistles it had. It needed it to be streamlined or my crew would complain that it was only making them do more work. We've been using it for I guess a couple months now and so far it works great. Everybody can even enter there own work orders and that way their good deeds don't go unrecognized. I'm keeping this a secret from my wife, if she knew about it I'd have a long to-do list.-It's mobile sitting right there on your phone traveling with you. I don't have to go back to my computer. I can add something at anytime even if I suddenly remember something on the weekend. -When someone is out sick the rest of us can instantly see what jobs they had that needed to be done. -By pushing a few buttons I can immediately know if someone is falling behind on there work load -The ability to add pictures is very useful. -Everybody can enter a work order -One thing I'm really happy about is that there have been no complaints -

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Kat Mendoza

Kat Keepin' it Real

Used daily for less than 6 months
Reviewed 2016-06-22
Review Source: Capterra

I haven't worked with a lot of work-order systems, but from what I've seen, a lot of them have a tendency to be very complicated. They require too many fields to be filled out and it makes creating a work order a very tedious task. in my role, I am constantly doing something, so I don't have time to spend too many precious minutes making a work order.It's intuitive, easy to use and simple. That's the best part about Tikkit. It's straight-forward and user friendly. I don't think you would have to have much computer/user experience to understand how this works, which is great because not everyone is very tech savvy.

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Alice McCoy

Tikkit has streamlined our work order system tenfold, making the process quicker and more efficient.

Used daily for 6-12 months
Reviewed 2018-05-04
Review Source: Capterra

1) Entering work orders is quick and easy. 2) Giving our building engineers the capability of using the program in the field has decreased my work load dramatically. 3) Easy to track the progress of any work order via notes and timer. 4) Being able to condition the reports and set up different views makes it easy to narrow my focus for quick reference. 5) Search functionality is SUPER for both open and closed Tikkits.

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Rob Stultz

The Tikkit system has been very helpful in improving our customer relations.

Used daily for 6-12 months
Reviewed 2018-05-04
Review Source: Capterra

Simply put, better communication with our clients. I like that it is easy to use. Our clients have not had trouble using it once they get their log in established. They can easily upload the issues they are having and provide pictures. It truly helps make our job easier. it is also easy to use on the administrator end as well. I also like that it is the same across different communities. It makes it easier as the administrator to function.

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Tikkit pricing

Starting from
$59/month
Pricing options
Free trial
Subscription
View Pricing Plans

Monthly Billing
• By user: $79 per month (unlimited buildings)
• By building: $150 per month (unlimited users)
• Portfolio: 10+ users, 5+ buildings, and negotiable
Annual Billing
• By user: $59 per month (unlimited buildings)
• By building: $125 per month (unlimited users)
• Portfolio: 10+ users, 5+ buildings, and negotiable

Tikkit features

API

Activity Dashboard (310 other apps)
Activity Tracking (193 other apps)
Audit Trail (172 other apps)
Auditing (256 other apps)
Automatic Notifications (316 other apps)
Compliance Management (195 other apps)
Custom Fields (185 other apps)
Customizable Reporting (248 other apps)
Data Import/Export (243 other apps)
Document Storage (182 other apps)
Inventory Management (194 other apps)
Inventory Tracking (197 other apps)
Invoice Management (180 other apps)
Monitoring (185 other apps)
Multi-Location (163 other apps)
Real Time Data (219 other apps)
Reporting & Statistics (223 other apps)
Third Party Integration (220 other apps)
Workflow Management (209 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Additional information for Tikkit

Key features of Tikkit

  • Manage work orders
  • Manage vendors
  • Email integration
  • SMS integration
  • Centralized repository
  • Credit card integration
  • Occupant alerts
  • Streamline communication flow
  • Interact with API
  • Building work history
  • Integrate photos and attachments
  • Unlimited data storage
  • Location tracking
  • Service scheduling
  • Secure email based logins
  • Reporting on prior work orders
  • Searchable data
  • Job management
View All Features

Benefits

● Tikkit allows building managers to handle vendor appointments, occupant requests and maintenance reminders through a single interface that is accessible from anywhere.
● The solution offers a mobile friendly interface that helps in work order creation and interaction with occupants.
● The product offers real-time access to all data and allows maintenance managers to perform functions like updating work orders in real-time, escalation of support issues and accessing customer history online.
● Secure email logins are provided to occupants that help in tracking the status of the work order.
● Domain-based emails can also be created through Tikkit that will allow users to create branded email workflow.