Tikkit Pricing, Features, Reviews & Comparison of Alternatives

Tikkit Reviews

Tikkit

Work order software without more work

4.78/5 (18 reviews)
67     239

Tikkit is a web-based building management solution offered by Gridium for SMBs and enterprises. The product helps in streamlining building operations and managing issues, through a single user interface. By synchronizing communication across the tool and emails, the solution ensures that occupants, vendors and building staff are connected and updated all the time.

The work order management module of Tikkit manages a centralized repository of all work orders making it easy to track the current status of all active work orders. Users can integrate attachments or photos to their work orders, giving clear updates of the problem and enhancing the resolution process. Users can further assign work orders to specific people and send them a notification when there is any change in the issues.

Tikkit offers vendor management functionality that manages the virtual workforce of external service providers. Since these external vendors are generally on the move, the solution allows users to communicate with them through the tool and/or emails. The solution provides vendors a complete snapshot of the situation along with photos and occupant comments.

Tikkit is available at different pricing options for a single company, multi-occupant firms and portfolio of buildings. The product is offered at a discount when annual billing is selected.
gridium.com

Tikkit Reviews (18)

Latest reviews

 CMC Work Order Tikkit

The Tikkit software is so simple to use and the training was very simple as well. This program has been designed to be very user friendly, the staff all love the options and how quick they can submit a work order. Tracking of the progress is also a great feature. absolutely love this system.

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Reviewed 3 days ago by Robert Castillo

 

 Great product

I love your product. Our team is using it efficiently and even though a lot of my team members are not versed with computers they have expressed how user friendly Tikkit is. In the future, it would be great to see an option of interfacing or emailing or messaging contractors and so forth but ...

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Reviewed 4 days ago by Diana Ambrosie

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Tikkit Pricing

Starting from: $59.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Monthly Billing
• By user: $79 per month (unlimited buildings)
• By building: $150 per month (unlimited users)
• Portfolio: 10+ users, 5+ buildings, and negotiable
Annual Billing
• By user: $59 per month (unlimited buildings)
• By building: $125 per month (unlimited users)
• Portfolio: 10+ users, 5+ buildings, and negotiable

Key Features of Tikkit

  • Manage work orders
  • Manage vendors
  • Email integration
  • SMS integration
  • Centralized repository
  • Credit card integration
  • Occupant alerts
  • Streamline communication flow
  • Interact with API
  • Building work history
  • Integrate photos and attachments
  • Unlimited data storage
  • Location tracking
  • Service scheduling
  • Secure email based logins
  • Reporting on prior work orders
  • Searchable data
  • Job management

Tikkit Screenshots (4)

Tikkit screenshot: Tikkit - Align work orders to request typesTikkit screenshot: Tikkit - Service requests handling via emailTikkit screenshot: Tikkit - Update tenants on service callsTikkit screenshot: Tikkit - Work order management

Specifications

Intended Users
Large Enterprises, Mid Size Business, Small Business
Devices Supported
Web-based
Supported Countries
United States
Supported Languages
English
Support Options
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials

Alternatives to Tikkit

Benefits

● Tikkit allows building managers to handle vendor appointments, occupant requests and maintenance reminders through a single interface that is accessible from anywhere.
● The solution offers a mobile friendly interface that helps in work order creation and interaction with occupants.
● The product offers real-time access to all data and allows maintenance managers to perform functions like updating work orders in real-time, escalation of support issues and accessing customer history online.
● Secure email logins are provided to occupants that help in tracking the status of the work order.
● Domain-based emails can also be created through Tikkit that will allow users to create branded email workflow.

Videos

Security and privacy

Encryption

No
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

No
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn
Robert Castillo

CMC Work Order Tikkit

23/03/2017

The Tikkit software is so simple to use and the training was very simple as well. This program has been designed to be very user friendly, the staff all love the options and how quick they can submit a work order. Tracking of the progress is also a great feature. absolutely love this system.

Pros

It is so easy to use. adding pictures to the work order is great.

Cons

Not sure if I have any at this time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Tikkit

Not at this time

Source: Capterra
Helpful?   Yes   No
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Diana  Ambrosie

Great product

22/03/2017

I love your product. Our team is using it efficiently and even though a lot of my team members are not versed with computers they have expressed how user friendly Tikkit is. In the future, it would be great to see an option of interfacing or emailing or messaging contractors and so forth but have that option available to admins vs all users. Thank you.

Pros

it is extremely user friendly.

Cons

we do not have the option to delegate a task to a subcontractor or a contractor.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Tikkit

when you do make that option available, please make it available to admin users only. Thank you.

Source: Capterra
Helpful?   Yes   No
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Stephen Kennedy

Maintenance Operations Manager

21/03/2017

Things worked great until we added a second location. Without knowing that it would be an additional cost to add locations, it has been some what challenging dealing with the different property managers.

Pros

Ease of use for the end user. No passwords needed and quick and easy way for them to create request.

Cons

Paying to add locations. Seemed a bit odd that I received a proposal to add a second location. If I would have known that up front, I probably would have used another vendor. My intentions are to continue growing our HOA base and will require multiple location to do so.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering Tikkit

Need to create a link on the website for customer support. I get a lot of phone calls asking for help with WO issues while I'm in the field and would like a number or email address to direct our end users to use.

Source: Capterra
Helpful?   Yes   No
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wristen paschich

strong product!

20/03/2017

love the functionality and ability to check in on multiple projects/buildings. The software has proven to be a stable platform. The icons are fun too!

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Matt  Mader

Appalachian Wood Floors

20/03/2017

our experience has been great. the ease of use and functionality with this program has helped our operations tremendously. thanks!

Pros

easy to use

Cons

none

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Tikkit

none

Source: Capterra
Helpful?   Yes   No
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Kathy Heimburg

W3 Luxury Living Review

24/10/2016

This is very user friendly and virtually no training was needed to implement with my team. The only thing I would like to add is a reporting function that allows me to sort by person performing the task.

Pros

Ease of use

Cons

N/A

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering Tikkit

No

Source: Capterra
Helpful?   Yes   No
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Marilyn Cosma

Norwax Associates Inc.

13/09/2016

Tikkit has been very useful in keeping us organized and extremely simple to teach to all workers and employees.

Pros

Very easy to navigate

Cons

Nothing that I can think of

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Tikkit

It would be great to have an app to download into a smart phone or tablet.

Source: Capterra
Helpful?   Yes   No
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Matt Mader

Appalachian Wood Floors

13/09/2016

Great software, very simple and easy to navigate through and use. has helped us put organization to our work orders throughout our plant. supervisors and maintenance crew all picked up on this quickly and it has helped us out tremendously

Pros

allows for quick and easy organization of work orders

Cons

would like to see a mobile app, or text messages incorporated into software. instead of just being able to use email

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Randy Minaker

wholly interactive

12/09/2016

from my first Phone call from Boyd in response to a website free access demo to the final deployment it has been exceptional, over the last year we have had a few phone calls from Gridum asking how can we be better and I have seen changes reflecting the feed back , " a company that listens" . eh!!!!

Cons

it would be nice if it intergraded with our financial/ maintenance software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tanya Lewis

TIKKIT Review

09/08/2016

So far the TIKKIT has helped out IHG Fort Lee tremendously. Because the building is so big, we are a 1000 plus room hotel, walking around can be very tiresome but with this system it helps us move and communicate allot faster.

Pros

Easy to use

Cons

Wish we could group together the departments

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more