Tikkit Features

Tikkit

Work order software without more work

4.76/5 (42 reviews)

Tikkit Feature Summary

  • Streamline communication flow
  • Credit card integration
  • Email integration
  • Job management
  • Searchable data
  • Secure email based logins
  • SMS integration
  • Reporting on prior work orders
  • Manage vendors
  • Manage work orders
  • Building work history
  • Centralized repository
  • Occupant alerts
  • Unlimited data storage
  • Interact with API
  • Location tracking
  • Integrate photos and attachments
  • Service scheduling

Competitor Feature Comparison

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Asset Lifecycle Management
Asset Management
Automatic Notifications
Barcode Scanning
Communication Management
Content Repository
Credit Card Integration
Custom Fields
Customer History
Customizable Reporting
Data Import
Data Import/Export
Data Storage Management
Digital Signature
Document Management
Document Storage
Electronic Signature Capture
Email Integration
Email Notifications
Fixed Asset Management
History Tracking
Inventory Management
Inventory Tracking
Job Tracking
Location Tracking
Maintenance Scheduling
Mobile Signature Capture
Multi-Location
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Real Time Updates
SMS Integration
Search Functionality
Secure Login
Status Reporting
Task Scheduling
User Management
User Photos
Vendor Management
Work History
Work Order Management
Workflow Management
Visit WebsiteCompare App
API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Asset Lifecycle Management
Asset Management
Automatic Notifications
Barcode Scanning
Communication Management
Content Repository
Credit Card Integration
Custom Fields
Customer History
Customizable Reporting
Data Import
Data Import/Export
Data Storage Management
Digital Signature
Document Management
Document Storage
Electronic Signature Capture
Email Integration
Email Notifications
Fixed Asset Management
History Tracking
Inventory Management
Inventory Tracking
Job Tracking
Location Tracking
Maintenance Scheduling
Mobile Signature Capture
Multi-Location
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Real Time Updates
SMS Integration
Search Functionality
Secure Login
Status Reporting
Task Scheduling
User Management
User Photos
Vendor Management
Work History
Work Order Management
Workflow Management
Visit WebsiteCompare App
API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Asset Lifecycle Management
Asset Management
Automatic Notifications
Barcode Scanning
Communication Management
Content Repository
Credit Card Integration
Custom Fields
Customer History
Customizable Reporting
Data Import
Data Import/Export
Data Storage Management
Digital Signature
Document Management
Document Storage
Electronic Signature Capture
Email Integration
Email Notifications
Fixed Asset Management
History Tracking
Inventory Management
Inventory Tracking
Job Tracking
Location Tracking
Maintenance Scheduling
Mobile Signature Capture
Multi-Location
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Real Time Updates
SMS Integration
Search Functionality
Secure Login
Status Reporting
Task Scheduling
User Management
User Photos
Vendor Management
Work History
Work Order Management
Workflow Management
Visit WebsiteCompare App

Tikkit Feature Reviews

25 reviewers had the following to say about Tikkit's features:

Cindy Cain

Property Management

2019-07-24

Prior to using Tikkit, our property management tenants would email a request to be assigned by management to the appropriate department or vendor.

Pros

This software is easy to learn and use and provides mobile phone notifications with the option to reply directly to the submitter via mobile email instead of having to log-in to a web browser separately.

Cons

It lacks the option to print or export reports on tracked asset inventory. If that were in place, I'd call the software perfect for our needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Danielle Knaul

Great price for what you get

2018-04-23

LOVE THIS SYSTEM

Pros

They can customize the site to your companies needs and wants. Easy to use and love the chat option you can use.

Cons

Wish the system kept track of inventory and could send use reminders are things that are expiring soon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Gridium


Thanks Danielle, it's motivating to us to know our users love Tikkit!

Read more
Amber Lopez

Overall Helpful

2017-04-07

We had an issue with some tenants not receiving notifications, but customer service took care of the issue right away.

Pros

Having all of our service requests in one place and being able to separate them by buildings, as we manage 15 buildings.

Cons

Issues with tenants receiving notifications

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Tikkit

I would recommend possibly sending staff members a reminder of requests that are over 2 weeks old and have had no activity.

Source: Capterra
Helpful?   Yes   No

Response from Gridium


Amber, it's good to see Tikkit helping streamline operations! And we're happy the tenant notification issue was easily fixed by correcting the misspelled email address that made it through our screens when we did the mass upload.

Read more
Robert Castillo

CMC Work Order Tikkit

2017-03-23

Tracking of the progress is also a great feature. absolutely love this system.

Pros

It is so easy to use. adding pictures to the work order is great.

Cons

Not sure if I have any at this time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Tikkit

Not at this time

Source: Capterra
Helpful?   Yes   No

Response from Gridium


Robert-we think carefully about "simple" and "easy to use" and "quick" so it's exciting to read your review. Thanks!

Read more
Jim Erickson

Casino M8trix Review

2016-06-27

My experience with Tikkit has been great! Holly has been extremely helpful and we couldn't be happier with the software. Our maintenance and facilities depts have never run so smooth.

Pros

The ease of use on the cellphone. The reports.

Cons

Nothing we don't like about it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Tikkit

I think the administrator should have more control over other's account settings. It would make it easier to get certain people set up, who may be a little reluctant to use it or who are having difficulty.

Source: Capterra
Helpful?   Yes   No

Response from Gridium


Thanks for the great feedback Jim! In a recent upgrade we've given Administrators more control over Staff notification preferences, for example.

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Kat Mendoza

Kat Keepin' it Real

2016-06-22

They require too many fields to be filled out and it makes creating a work order a very tedious task. in my role, I am constantly doing something, so I don't have time to spend too many precious minutes making a work order.

Pros

It's intuitive, easy to use and simple.

Cons

No capability to run reports. No ability to sort old work requests by the date is was created, no ability to delete attachments that have already been added to a work order.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Tikkit

I'm pretty excited to be using this software, because I feel like I am curating the direction of the product with my feedback. While it isn't automatic, it's great that I can send a request on certain things and KNOW that your team is working to resolve my request. The customer service is very top-notch and I hope it stays that way.

Source: Capterra
Helpful?   Yes   No

Response from Gridium


Kat! Reports are live and we've upgrade views to allow custom column selections, including date created (and you can now rank the lists based on the new date column). And attachments can now be deleted, too! The new "Files" section of the work order makes this easy. Thanks for the great feedback.

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Elizabeth Silva

Our transition to the system has been easy and efficient.

2017-11-07

We benefit by users wanting to use it so we can track our time and demands.

Pros

We like that the system is easy to navigate.

Cons

Sometimes the system doesn't refresh quickly and keeps old information. We are trying to eliminate our old addresses and can not figure it out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Gridium


Elizabeth, we're happy the transition to Tikkit was easy! Old location addresses can remain, even after you've "closed" a location, if there are still work orders associated to that old location in the account. We'll reach out to you now to show you how Staff users with Admin privileges can delete old locations.

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Alice McCoy

Tikkit has streamlined our work order system tenfold, making the process quicker and more efficient.

2018-05-04

Pros

1) Entering work orders is quick and easy. 2) Giving our building engineers the capability of using the program in the field has decreased my work load dramatically. 3) Easy to track the progress of any work order via notes and timer. 4) Being able to condition the reports and set up different views makes it easy to narrow my focus for quick reference. 5) Search functionality is SUPER for both open and closed Tikkits.

Cons

1) It would be nice to see who the Tikkit is assigned to on the email that is generated. 2) Having a collapsible side bar on the left side of the screen would be handy but we have created a work around in the meantime for our meetings. 3) Being able to shrink or widen the columns to allow for less or more detail when viewing "All Open Work Orders" screen would be helpful for work order meetings.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Gridium


Great to know, Alice, that getting things done with Tikkit is quick & easy!

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Joseph Fitzpatrick

basic management system, easy to set-up, operate and track work orders

2016-04-28

Very affordable and good reporting system.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Gridium


Thanks Joseph, appreciate the feedback and support!

Read more
Kelly Martinez

I was looking for a fast and easy way to track our work orders-Tikkit is the answer!

2017-08-16

Ability to track my work load for myself and team

Pros

Modern look and feel, easy to apply to apps etc..Emails generate work orders, and not in the common industry-Special Program

Cons

It would be nice to see the feature in work order edit tools to change the creator of a ticket.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Gridium


Hi Kelly, Happy to see that Tikkit has helped you and your team! Thanks for the feature feedback, and we've added "creator edit" to our to-do list.

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Narayan Sampath

Useful tool! Works for us.

2017-12-06

Create accountability and keep track of various requests in a 200,000 sq feet building.

Pros

Easy and intuitive interface. Like the ability to create groups.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Gridium


Thanks Narayan, it's great to see Tikkit is easy, intuitive, and helpful!

Read more
Kathy Heimburg

W3 Luxury Living Review

2016-10-24

The only thing I would like to add is a reporting function that allows me to sort by person performing the task.

Pros

Ease of use

Cons

N/A

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering Tikkit

No

Source: Capterra
Helpful?   Yes   No

Response from Gridium


Kathy, it's encouraging to see your experience needed so little training and that Tikkit is user friendly! Thanks!

Read more
Rachael Odle

Our Best Organizational Tool!

2018-10-01

Pros

As a property management company, we were sold on software that consistently integrated accounting and cost factors which created more work for our staff and our clients and included unnecessary information.

Cons

I wish I found it sooner! Our workload would have been half!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Gridium


Rachael, we're thrilled to know Tikkit has saved your team so much time and about the improvements to your team's organization it has helped unearth. Thank you for the feedback!

Read more
Fergus Lenehan

Tikkit allows our staff and customers to review and contribute to claim resolution.

2017-11-07

Increased customer satisfaction

Pros

The fact that we can receive and distribute new claims from our phone is a time and money saver for our company.

Cons

Sometimes the sign in process takes a little longer than I would like but over all I've no real complaints.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Gridium


Fergus, it's great to see Tikkit is saving timing and money! Thanks for the feedback.

Read more
Jimmy Bush

Making our daily working lives easier to manage and control

2017-09-29

Manage all our properties in one place and better record keeping.

Pros

Recently implemented, receiving text notifications for new and current open tikkit request has made our properties much easier to manage even on the go.

Cons

Nothing major, but I'm sure these will be fixed in time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Gridium


Jimmy-thank you for the review, and we love to see you and your tenants and vendors finding Tikkit easy to use! We also appreciate the notes on new features and ways to make the application even better.

Read more
Connor Patterson

Great tool helps advance operations

2016-05-03

As with all new programs, there are some minor glitches that surface from time to time. The glitches, however, have never interfered with functionality, and the outstanding staff at Tikkit is always quick to rectify any issues, almost immediately!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Gridium


Appreciate the feedback and support Connor!

Read more
James Ford

Excellent system. Very helpful to this business.

2018-05-30

Pros

It allows us to keep track of our ongoing calls.

Cons

There is nothing we don't like about this software. We helpful. We would be lost without it. There isn't one thing as of right now that we don't like about this software. I would recommend it to anyone.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Gridium


James, it is encouraging to know that Tikkit has been so helpful to your business! Thanks for the feedback.

Read more
Scott Harden

Best work order system I’ve ever seen

2019-03-09

TIME!!! Time is money in every business and I can’t imagine a quicker system for managing work orders.

Pros

I get my tickets within seconds of them being entered into the system. No time is wasted on phone calls or other messaging to simply let me know that I have a new ticket.

Cons

The Tikkit system is so user friendly, I haven’t found a flaw yet

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Gridium


It's great to see, Scott, that Tikkit is saving you time!

Read more
Andres Sarda

Excellent project management tool

2016-02-25

It has opened up the ability to track, communicate, and resolve work orders between departments.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Gridium


Awesome feedback Andres, thanks!

Read more
Matt Mader

Appalachian Wood Floors

2016-09-13

Great software, very simple and easy to navigate through and use. has helped us put organization to our work orders throughout our plant. supervisors and maintenance crew all picked up on this quickly and it has helped us out tremendously

Pros

allows for quick and easy organization of work orders

Cons

would like to see a mobile app, or text messages incorporated into software. instead of just being able to use email

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Gridium


Thanks Matt--happy to show you how to get a home screen icon for your Tikkit account on your mobile device. And an update: Text Messages were turned on last year and have been available since then!

Read more
Jack Wandro

Don't tell my wife!

2016-07-20

I was looking for something simple that would dispense work and also track/organize past work.

Pros

-It's mobile sitting right there on your phone traveling with you.

Cons

-Closing an item is clunky. The 'check' that you press once opens the work order and my guys make a comment and then you press 'done' and then you press the 'check' again and it asks you why you are closing the items and so you tell it again and then you press 'close'. It appears that you should press the 'check' button twice to go directly to the 'reason for closing' box. -Not much else, I pretty much like how it functions

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Tikkit

Adding an optional due date would be nice. But please don't add things that are mandatory causing additional key strokes. I definitely like the simplicity of it as I know we wouldn't use it if it took too long to enter jobs. Thank you for this app.

Source: Capterra
Helpful?   Yes   No

Response from Gridium


Hi Jack and thanks for the great feedback! No, we won't tell your wife ;)

Read more
Kerianne Dobosz

As a research assistant, this system allows for me to enter a ticket for

2018-07-31

Pros

There is a straightforward form that can be used to include information and is easy to access from any computer.

Cons

You receive a notification that someone has received your inquiry and I do not know the background of the system implemented here but I still do prefer direct contact to help expedite the issue.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from Gridium


Thanks for the feedback!

Read more
Amanda Catt

Excellent! Incredibly easy to use, a world of difference from our last program!

2018-02-23

Pros

It is so easy to use, whether it be on your cell phone or computer.

Cons

It gives you 5 options to easily click on right off the bat & they are in alphabetical order... the last button on the screen is "more", where you click for a drop down menu... 4 out of the 5 staff members on my page I have **never** assigned a W/O to and it's a little more time consuming having to go through the drop down menu each time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Gridium


We love knowing you find Tikkit so easy to use and helpful in addressing tenant requests. Thanks also for the helpful feedback! Drag-and-drop attachments, stale request alerts, and custom staff assignment lists are on our list, and we'll let you know just as soon as each of those updates have been made.

Read more
Diana Ambrosie

Great product

2017-03-22

In the future, it would be great to see an option of interfacing or emailing or messaging contractors and so forth but have that option available to admins vs all users.

Pros

it is extremely user friendly.

Cons

we do not have the option to delegate a task to a subcontractor or a contractor.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Tikkit

when you do make that option available, please make it available to admin users only. Thank you.

Source: Capterra
Helpful?   Yes   No

Response from Gridium


Hi Diana, and we love working with you, too!

Customer Support will be reaching out to you with tips on the Vendor Management features now available. Messaging contractors is easy!

Read more
Ryan Hoffman

Tikkit Review

2017-04-05

I love the transparency of the correspondence between vendors and my managers. This feature allows us to excel with are overall communication to our clients which is critical in this day and age.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Gridium


Thanks Ryan, and it's encouraging to see the improved organization and communication between Staff and Vendors! Keep up the great work.

Read more