Tikkit Features

Tikkit

Work order software without more work

4.72/5 (39 reviews)

Tikkit Feature Summary

  • Manage work orders
  • Manage vendors
  • Email integration
  • SMS integration
  • Centralized repository
  • Credit card integration
  • Occupant alerts
  • Streamline communication flow
  • Interact with API
  • Building work history
  • Integrate photos and attachments
  • Unlimited data storage
  • Location tracking
  • Service scheduling
  • Secure email based logins
  • Reporting on prior work orders
  • Searchable data
  • Job management

Operations Management Feature Comparison

Most popular features of all Operations Management apps

API (405 other apps)
Activity Dashboard (290 other apps)
Activity Tracking (175 other apps)
Audit Trail (159 other apps)
Auditing (240 other apps)
Automatic Notifications (291 other apps)
Compliance Management (179 other apps)
Custom Fields (169 other apps)
Customizable Reporting (227 other apps)
Data Import/Export (230 other apps)
Document Storage (175 other apps)
Inventory Management (186 other apps)
Inventory Tracking (187 other apps)
Invoice Management (170 other apps)
Monitoring (174 other apps)
Multi-Location (155 other apps)
Real Time Data (201 other apps)
Reporting & Statistics (200 other apps)
Third Party Integration (202 other apps)
Workflow Management (196 other apps)

Competitor Feature Comparison

Tikkit Feature Reviews

25 reviewers had the following to say about Tikkit's features:

Anonymous
( company, 1001-5000 employees)

Great Customer Service

2017-11-07

Pros

Also, you can link all company locations to 1 account.

Cons

Could have better reports and an inventory section.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Gridium


Hi and it's great to see our customer service shining again. We've updated our feature request list with your feedback. Crosstab reports were just released last week, allowing you to report an answer to questions like "How long does it take different staff members to complete different types of work orders."

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Danielle Knaul

Great price for what you get

2018-04-23

LOVE THIS SYSTEM

Pros

They can customize the site to your companies needs and wants.

Cons

Wish the system kept track of inventory and could send use reminders are things that are expiring soon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Gridium


Thanks Danielle, it's motivating to us to know our users love Tikkit!

Read more
Amber Lopez

Overall Helpful

2017-04-07

We had an issue with some tenants not receiving notifications, but customer service took care of the issue right away.

Pros

Having all of our service requests in one place and being able to separate them by buildings, as we manage 15 buildings.

Cons

Issues with tenants receiving notifications

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Tikkit

I would recommend possibly sending staff members a reminder of requests that are over 2 weeks old and have had no activity.

Source: Capterra
Helpful?   Yes   No

Response from Gridium


Amber, it's good to see Tikkit helping streamline operations! And we're happy the tenant notification issue was easily fixed by correcting the misspelled email address that made it through our screens when we did the mass upload.

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Robert Castillo

CMC Work Order Tikkit

2017-03-23

This program has been designed to be very user friendly, the staff all love the options and how quick they can submit a work order.

Pros

It is so easy to use. adding pictures to the work order is great.

Cons

Not sure if I have any at this time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Tikkit

Not at this time

Source: Capterra
Helpful?   Yes   No

Response from Gridium


Robert-we think carefully about "simple" and "easy to use" and "quick" so it's exciting to read your review. Thanks!

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Kat Mendoza

Kat Keepin' it Real

2016-06-22

They require too many fields to be filled out and it makes creating a work order a very tedious task. in my role, I am constantly doing something, so I don't have time to spend too many precious minutes making a work order.

Pros

It's intuitive, easy to use and simple.

Cons

No capability to run reports. No ability to sort old work requests by the date is was created, no ability to delete attachments that have already been added to a work order.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Tikkit

I'm pretty excited to be using this software, because I feel like I am curating the direction of the product with my feedback. While it isn't automatic, it's great that I can send a request on certain things and KNOW that your team is working to resolve my request. The customer service is very top-notch and I hope it stays that way.

Source: Capterra
Helpful?   Yes   No

Response from Gridium


Kat! Reports are live and we've upgrade views to allow custom column selections, including date created (and you can now rank the lists based on the new date column). And attachments can now be deleted, too! The new "Files" section of the work order makes this easy. Thanks for the great feedback.

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Jimmy Bush

Making our daily working lives easier to manage and control

2017-09-29

Manage all our properties in one place and better record keeping.

Pros

Recently implemented, receiving text notifications for new and current open tikkit request has made our properties much easier to manage even on the go.

Cons

One of our closed location still shows up when entering a new tikkit request.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Gridium


Jimmy-thank you for the review, and we love to see you and your tenants and vendors finding Tikkit easy to use! We also appreciate the notes on new features and ways to make the application even better.

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Alice McCoy

Tikkit has streamlined our work order system tenfold, making the process quicker and more efficient.

2018-05-04

Pros

1) Entering work orders is quick and easy. 2) Giving our building engineers the capability of using the program in the field has decreased my work load dramatically. 3) Easy to track the progress of any work order via notes and timer. 4) Being able to condition the reports and set up different views makes it easy to narrow my focus for quick reference. 5) Search functionality is SUPER for both open and closed Tikkits.

Cons

1) It would be nice to see who the Tikkit is assigned to on the email that is generated. 2) Having a collapsible side bar on the left side of the screen would be handy but we have created a work around in the meantime for our meetings. 3) Being able to shrink or widen the columns to allow for less or more detail when viewing "All Open Work Orders" screen would be helpful for work order meetings.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kelly Martinez

I was looking for a fast and easy way to track our work orders-Tikkit is the answer!

2017-08-16

Ability to track my work load for myself and team

Pros

Modern look and feel, easy to apply to apps etc..Emails generate work orders, and not in the common industry-Special Program

Cons

It would be nice to see the feature in work order edit tools to change the creator of a ticket.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Gridium


Hi Kelly, Happy to see that Tikkit has helped you and your team! Thanks for the feature feedback, and we've added "creator edit" to our to-do list.

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Narayan Sampath

Useful tool! Works for us.

2017-12-06

Create accountability and keep track of various requests in a 200,000 sq feet building.

Pros

Easy and intuitive interface. Like the ability to create groups.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Gridium


Thanks Narayan, it's great to see Tikkit is easy, intuitive, and helpful!

Read more
Rachael Odle

Our Best Organizational Tool!

2018-10-01

Pros

As a property management company, we were sold on software that consistently integrated accounting and cost factors which created more work for our staff and our clients and included unnecessary information.

Cons

I wish I found it sooner! Our workload would have been half!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jim Erickson

Casino M8trix Review

2016-06-27

My experience with Tikkit has been great! Holly has been extremely helpful and we couldn't be happier with the software. Our maintenance and facilities depts have never run so smooth.

Pros

The ease of use on the cellphone. The reports.

Cons

Nothing we don't like about it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Tikkit

I think the administrator should have more control over other's account settings. It would make it easier to get certain people set up, who may be a little reluctant to use it or who are having difficulty.

Source: Capterra
Helpful?   Yes   No

Response from Gridium


Thanks for the great feedback Jim! In a recent upgrade we've given Administrators more control over Staff notification preferences, for example.

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Elizabeth Silva

Our transition to the system has been easy and efficient.

2017-11-07

We benefit by users wanting to use it so we can track our time and demands.

Pros

We like that the system is easy to navigate.

Cons

Sometimes the system doesn't refresh quickly and keeps old information. We are trying to eliminate our old addresses and can not figure it out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Gridium


Elizabeth, we're happy the transition to Tikkit was easy! Old location addresses can remain, even after you've "closed" a location, if there are still work orders associated to that old location in the account. We'll reach out to you now to show you how Staff users with Admin privileges can delete old locations.

Read more
Joseph Fitzpatrick

basic management system, easy to set-up, operate and track work orders

2016-04-28

Very affordable and good reporting system.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Gridium


Thanks Joseph, appreciate the feedback and support!

Read more
Connor Patterson

Great tool helps advance operations

2016-05-03

The overall ease of use and customer service provided by Tikkit, will certainly make them a leader in the building maintenance field!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Gridium


Appreciate the feedback and support Connor!

Read more
Kathy Heimburg

W3 Luxury Living Review

2016-10-24

The only thing I would like to add is a reporting function that allows me to sort by person performing the task.

Pros

Ease of use

Cons

N/A

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering Tikkit

No

Source: Capterra
Helpful?   Yes   No

Response from Gridium


Kathy, it's encouraging to see your experience needed so little training and that Tikkit is user friendly! Thanks!

Read more
Stephen Kennedy

Maintenance Operations Manager

2017-03-21

Things worked great until we added a second location. Without knowing that it would be an additional cost to add locations, it has been some what challenging dealing with the different property managers.

Pros

No passwords needed and quick and easy way for them to create request.

Cons

Paying to add locations. Seemed a bit odd that I received a proposal to add a second location.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering Tikkit

Need to create a link on the website for customer support. I get a lot of phone calls asking for help with WO issues while I'm in the field and would like a number or email address to direct our end users to use.

Source: Capterra
Helpful?   Yes   No

Response from Gridium


Hi Stephen, thanks for the thoughtful review and our sales team is making efforts to make the per Staff User (Occupants and Vendors always free) or per Location pricing options even more clear and simple. List pricing is available online as always | https://gridium.com/products/building-operations/pricing/

Read more
Kerianne Dobosz

As a research assistant, this system allows for me to enter a ticket for

2018-07-31

Pros

There is a straightforward form that can be used to include information and is easy to access from any computer.

Cons

The fields are not always clear as to how they relate to your issue.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
James Ford

Excellent system. Very helpful to this business.

2018-05-30

Pros

It allows us to keep track of our ongoing calls.

Cons

There is nothing we don't like about this software. We helpful. We would be lost without it. There isn't one thing as of right now that we don't like about this software. I would recommend it to anyone.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Joel Bell

Great Work Order Platform

2018-05-24

Pros

Also like that you can add users and locations yourself.

Cons

Does not allow the vendor to close their own workorder. Would also be nice if the software assigned a specific e-mail string to each request so stray e-mails could be forwarded and included in the ticket for documentation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Gridium


Hi Joel, it's always great to see that Tikkit is easy to use! Thanks for the helpful ideas as well, we're hard at work improving Vendor Management.

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Andres Sarda

Excellent project management tool

2016-02-25

It has opened up the ability to track, communicate, and resolve work orders between departments.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Gridium


Awesome feedback Andres, thanks!

Read more
Matt Mader

Appalachian Wood Floors

2016-09-13

Great software, very simple and easy to navigate through and use. has helped us put organization to our work orders throughout our plant. supervisors and maintenance crew all picked up on this quickly and it has helped us out tremendously

Pros

allows for quick and easy organization of work orders

Cons

would like to see a mobile app, or text messages incorporated into software. instead of just being able to use email

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Gridium


Thanks Matt--happy to show you how to get a home screen icon for your Tikkit account on your mobile device. And an update: Text Messages were turned on last year and have been available since then!

Read more
Jack Wandro

Don't tell my wife!

2016-07-20

I was looking for something simple that would dispense work and also track/organize past work.

Pros

-It's mobile sitting right there on your phone traveling with you.

Cons

-Closing an item is clunky. The 'check' that you press once opens the work order and my guys make a comment and then you press 'done' and then you press the 'check' again and it asks you why you are closing the items and so you tell it again and then you press 'close'. It appears that you should press the 'check' button twice to go directly to the 'reason for closing' box. -Not much else, I pretty much like how it functions

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Tikkit

Adding an optional due date would be nice. But please don't add things that are mandatory causing additional key strokes. I definitely like the simplicity of it as I know we wouldn't use it if it took too long to enter jobs. Thank you for this app.

Source: Capterra
Helpful?   Yes   No

Response from Gridium


Hi Jack and thanks for the great feedback! No, we won't tell your wife ;)

Read more
Fergus Lenehan

Tikkit allows our staff and customers to review and contribute to claim resolution.

2017-11-07

Increased customer satisfaction

Pros

The fact that we can receive and distribute new claims from our phone is a time and money saver for our company.

Cons

Sometimes the sign in process takes a little longer than I would like but over all I've no real complaints.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Gridium


Fergus, it's great to see Tikkit is saving timing and money! Thanks for the feedback.

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Anderson Santos

I like this system because it is very user friendly.

2018-06-01

Pros

I like it that it is easy to use.

Cons

I would like to see more options for customization.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Gloria Clayton

Easy, simple, and used every day!

2018-01-16

Pros

- Easy for non-tech savvy team members to use - Simple process to customize portal - Printing work orders with required signature form for Maintenance

Cons

- Vendor portal is not as effective as it can be. The vendor should be able to communicate more than Job accepted and commented. Some vendors don't want to use it because they end up having to write out all of the details and it's not a simple click of: Service Request Completed Service Request scheduled/assigned for "X" date Waiting on parts ordered Requires additional expense for repairs. Owner approval required

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Gridium


Gloria-thank you and it's great to see Tikkit is easy and simple to use! Your vendor portal features are helpful and that side of the application will continue to see advancements.

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