I'm happy with transcendent. it's from 2018 until now. Transcendent not just asset management system it is also use by our operation team in order to deliver guest satisfaction. Thank You Transcendent.
Pros
- It's meet compliance with Marriott International
- the product is easy to use by our business users
- applicable for pc and mobile devices
- there is integration with our existing business process (engineer team can work directly with other ops team)
- inventory can be made with QR
- CAPEX Planning
- Sys admin menu is easy to use
- Transcendent support team is fast response and more over, [SENSITIVE CONTENT HIDDEN] engage with end user client
Cons
Our users need more training best practice with transcendent especially in Bahasa Indonesia. if it is possible using online webmeeting. they would be very happy with that
Rating breakdown
Likelihood to recommend: 10/10
For the overall, I love the system and it's very useful and as i have told earlier that easy to access from anywhere. May i leave only 1 comment here for the "New Work Lists", it would be great if you can make the date closet to the due date on the top of the column same as the old one.
Pros
Easy to track the assets and related documents, also can access to the system anywhere.
Cons
1. Some report cannot pullout from the system such as some "Work Order" which has transferred from GXP. 2. "Work Request" cannot search by dept. nor the name of requester so we need to click one by one to find their work. As we are working in the hotel industry, many times that the person who has not request but they are in the same department have called to follow up their works.
Rating breakdown
Likelihood to recommend: 10/10
Pros
- Support is good no matter what time of day and time zone you are in.
- Helps formalize PM process in order to hold engineers accountable.
- Good to see upcoming work so that we are able to schedule manpower
Cons
- The ability to see all information from any screen would be more useful than having to switch between different screens.
- Being able to run reports easier to see what work has been completed when and what work is upcoming.
- Ability to batch select instead of having to click each individual work order.
Rating breakdown
Likelihood to recommend: 6/10
It has been a positive experience , it has been challenging trying to make it a daily tool for more mature generations
Pros
I like how this software integrates assets life cycle with the expenditure module, it provides a clear view on how to manage these equipment&systems
Cons
I believe the software should provide more graphics for better decision process. Looking at the dashboard it would be awesome to see these graphics in the PM Performance window , not only for the current information provided but for the past months and identify future trends
Rating breakdown
Likelihood to recommend: 10/10
Solid support from Transcendent team during initial setup, training, implementation and customization processes.
Pros
Ease of Navigation / Simple user interface / Straight forward design / Sizable list of preset reporting which covers many aspects of the system / Ease of adding-modifying asset information / Ability to add pictures and documents into the system
Cons
Have an opportunity to utilize maintenance times captured to assist in creating labor / staffing models based on upcoming assigned PMs.
System lacks the ability to review all documentation pertaining to a specific asset at a glance. i.e., full pm history including dates, notes, parts used, attached photos.
Rating breakdown
Likelihood to recommend: 10/10
Transcendent is licensed yearly on a per user basis.