WorkWave Route Manager Features

WorkWave Route Manager

Web-based fleet management solution

4.33/5 (57 reviews)

Competitor Feature Comparison

API
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Automated Scheduling
Barcode / Ticket Scanning
Barcode Recognition
Communication Management
Customer Database
Data Import/Export
Delivery Tracking
Dispatch Management
Drag & Drop
Driver ETA
Driver Management
Electronic Signature
Employee Database
Employee Management
For Courier Services
For Restaurants
GPS
Geofencing
Geographic Maps
Geolocation
Historical Reporting
Incident Reporting
Inventory Management
Live Driver Tracking
Location Tracking
Mileage Tracking
Mobile Access
Mobile Alerts
Mobile Signature Capture
Monitoring
Order Entry
Order Management
Order Tracking
Performance Metrics
Productivity Analysis
Progress Tracking
Proof of Delivery
Purchase Order Management
Ratings / Reviews
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Request Assignment
Route History
Route Management
Route Optimization
Routing
SMS Messaging
Scheduling
Search/Filter
Status Tracking
Surveys & Feedback
Task Scheduling
Third Party Integrations
Transportation Management
Two-Way Communication
Work Order Management
Visit WebsiteCompare App
API
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Automated Scheduling
Barcode / Ticket Scanning
Barcode Recognition
Communication Management
Customer Database
Data Import/Export
Delivery Tracking
Dispatch Management
Drag & Drop
Driver ETA
Driver Management
Electronic Signature
Employee Database
Employee Management
For Courier Services
For Restaurants
GPS
Geofencing
Geographic Maps
Geolocation
Historical Reporting
Incident Reporting
Inventory Management
Live Driver Tracking
Location Tracking
Mileage Tracking
Mobile Access
Mobile Alerts
Mobile Signature Capture
Monitoring
Order Entry
Order Management
Order Tracking
Performance Metrics
Productivity Analysis
Progress Tracking
Proof of Delivery
Purchase Order Management
Ratings / Reviews
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Request Assignment
Route History
Route Management
Route Optimization
Routing
SMS Messaging
Scheduling
Search/Filter
Status Tracking
Surveys & Feedback
Task Scheduling
Third Party Integrations
Transportation Management
Two-Way Communication
Work Order Management
Visit WebsiteCompare App
API
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Automated Scheduling
Barcode / Ticket Scanning
Barcode Recognition
Communication Management
Customer Database
Data Import/Export
Delivery Tracking
Dispatch Management
Drag & Drop
Driver ETA
Driver Management
Electronic Signature
Employee Database
Employee Management
For Courier Services
For Restaurants
GPS
Geofencing
Geographic Maps
Geolocation
Historical Reporting
Incident Reporting
Inventory Management
Live Driver Tracking
Location Tracking
Mileage Tracking
Mobile Access
Mobile Alerts
Mobile Signature Capture
Monitoring
Order Entry
Order Management
Order Tracking
Performance Metrics
Productivity Analysis
Progress Tracking
Proof of Delivery
Purchase Order Management
Ratings / Reviews
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Request Assignment
Route History
Route Management
Route Optimization
Routing
SMS Messaging
Scheduling
Search/Filter
Status Tracking
Surveys & Feedback
Task Scheduling
Third Party Integrations
Transportation Management
Two-Way Communication
Work Order Management
Visit WebsiteCompare App

Mobile apps

iOS App


1 review

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


197 reviews

WorkWave Route Manager Feature Reviews

25 reviewers had the following to say about WorkWave Route Manager's features:

William M.

Love routing with Workwave!

2020-11-10

Ever since utilizing WorkWave route manager as our routing software it has increased our efficiency dramatically. We were able to densify our routes with the comfort of knowing we will meet customer needs as well as stay compliant with shift duration restrictions we put on each vehicle. We were able to successfully launch up to 100+ new stores with minor complications logistically.

Pros

This helps us ensure we meet every customer before they close and can provide accurate ETA's when running behind since the software calculates ETA's based on real time location via the GPS. - Building simulations- this is where I work out routing logistics to figure out what days can accommodate new customer launches to the sales team - The driver application is easy to use for our drivers and having the ability to get photos or BOL's/ issues/ setback and signatures is super helpful.

Cons

We end up having to do a bit of extra work on our side to ensure the report data is correct and that we're retrieving what we need correctly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from WorkWave


Hi William,

Thank you for your great review! We are so happy that Route Manager has been able to elevate your customers' and employees' experience. It is amazing that you were able to successfully launch up to 100+ new stores with minor complications logistically. We look forward to continuing our relationship with Bowery Farming!

Read more
Kyle B.

WorkWave is good but lacks ease-of-use

2018-12-04

Pros

WorkWave has an incredible suite of features including multiple drivers/vehicles, a mobile app, real-time vehicle GPS tracking, and driver scheduling.

Cons

Compared to some of the other web-based routing platforms, WW has an old UI/UX and is not intuitive.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Nathan B.

A great tool for our operation

2020-11-10

It has been a great improvement to our daily operation.

Pros

Having the ability to track and add to my daily routes real time is an asset to our operation.

Cons

Would be great to have text notifications included with basic service and not an add on service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from WorkWave


Hi Nathan,

Thank you for your great review! We are so happy you were able to improve your daily operations with Route Manager! We look forward to continuing our relationship with AGAT Laboratories.

Read more
Steph B.

Great Service!

2017-05-25

Pros

The customer support is very responsive and helpful. API is easy to integrate.

Cons

It took me a while to get used to it, so you should spend some time playing around with the features before properly using it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Dan K.

Best value Route Planning tool on the market

2015-01-21

Pros

Having access to the tool via the cloud allows anyone to use regardless of location.

Cons

It does not have GPS tracking integrated.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

7/10

Recommendations to others considering WorkWave Route Manager

It does most basic route planning functions very well.

Source: Software Advice
Helpful?   Yes   No
Read more
Lynn B.

Review WWRM

2020-11-16

I have had great technical support every time I have reached out for help.

Pros

Mapping, Endpoints easy to add, 2 ways to review maps, spreadsheet feature easy to email out.

Cons

Importing spreadsheet with multiple sheets, open and closing to redo is annoying, time consuming when in a hurry.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from WorkWave


Hi Lynn,

Thank you for your great review! We are so happy that you find Route Manager easy to use and find our technical support to be helpful. We look forward to continuing our relationship with Landis+Gyr!

Read more
Evelyn S.

WorkWake in Healthcare

2018-09-13

Better customer service

Pros

This product can be easily molded to match a variety of industries. For me it was used for route optimization for our Nurses who are out on the field. Each nurse had a login and was able to easily use the phone application.

Cons

When importing data into the website, it is hard to manipulate said data.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
Read more
Adam B.

Polycorr Limited

2020-11-16

My customer contact [SENSITIVE CONTENT HIDDEN] is excellent. the webinars are good, the site info is brilliant. The training videos could be used for us to download for internal training though? will become expensive the more vehicles i have on the road.

Pros

It is easy to use, read and the functionality is good. wide range of different uses.

Cons

it would be good to have better reporting on useage, costings, per vehicle for KPIs - a dashboard for the daily jobs on. this could be on a TV screen showing the routes and ETAs so people don't have to log in. its a display function. it could flick between the routes The training videos could be used for us to download for internal training though?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from WorkWave


Hi Adam,

Thank you for your review! We are so happy that you find Route Manager easy to use and enjoy our webinars and training videos. We look forward to continuing our relationship with Polycorr Limited!

Read more
Derek C.

Refreshingly simple

2021-04-06

Every time I've been held up I've been able to get assistance from a knowledgeable support system.

Pros

It can handle a huge workload of orders and the available customization options for order attributes and the display interface help to streamline the user experience.

Cons

A copy/paste feature function for notifications between territories would also be helpful (similar to the reasons for orders not completed that were recently added).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from WorkWave


Hi Derek!

Thank you for your review. We are so happy that Route Manager helps you to manage your workload more efficiently and that you find value in our support materials. We look forward to continuing to drive Stika Salmon Shares forward with our routing solutions!

Read more
Justin B.

We use the software to give our driver some options to plan their day

2016-08-24

Pros

Easy to use, easy to deploy and competitive pricing. API helps with integration.

Cons

A french version would be nice. The route printing is a bit limited but we want to use the Iphone App ASAP anyway.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

10/10

Recommendations to others considering WorkWave Route Manager

Trial, spend some time within your trial period to get as close as possible to a prodution ready environment.

Source: Software Advice
Helpful?   Yes   No
Read more
Hong Wen T.

Awesome product!

2017-01-26

Pros: - Easy to use - Easy to deploy and competitive pricing - API helps with integration.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Tyler V.

Route Optimization for Live Plants

2021-08-17

So far it has been very easy to learn

Pros

Web based, intuitive interface. Allows for flexibility in route planning

Cons

There could be some additional notification options, but not a big deal

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from WorkWave


Hi Tyler - Thank you for the 5 star review! We are so glad you are finding success with our software.

Read more
Jeff B.

Great partner and great technology

2015-01-05

The web interface has been intuitive for our employees, and the API easy to integrate with.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Eliezer C.

Best yet

2021-04-01

Pros

I love how you are able to integrate both the tracking and the orders and POD all in one software.

Cons

I am still trying to figure out how to put together the maintenance plans.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from WorkWave


Hi Eliezer!

Thank you for your review. We are so happy that Route Manager had everything you were looking for, and that you are finding your tasks seamless with our integrations. We look forward to continuing to drive Decor Builders Hardware forward with our routing solutions!

Read more
JT E.

Route Management Made Easy

2020-11-10

The on-boarding team and support have been great and helped us get ramped up fast.

Pros

The tool saves us time and money by easily optimizing our routes.

Cons

The initial learning curve takes a little time because the tool is so feature rich.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from WorkWave


Hi JT,

Thank you for your great review! We are so happy that our tool saves you time and money by easily optimizing your routes, and that you had a great experience with our onboarding and support team. They are the backbone of WorkWave! We look forward to continuing our relationship with Pasture Provisions.

Read more
Christian D.

Save Us Time & Money

2014-07-08

The software was easy to use, customizable and not expensive for all it was able to do.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Lori S.

Streamline Your Business

2014-07-28

It gives us access to our customer and billing information anywhere that we have access to the internet.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Sergio M.

Mobtown Fermentation review of WorkWave

2020-11-23

Overall a positive experience! Has been incredibly intuitive to learn the ins and outs of the program, and have not had issues with glitches or bugs.

Pros

I like how easily I can upload CVS files with all the routing data into the software.

Cons

I don't like that the GPS takes you to coordinates instead of the address. Has not been a big problem, just more of an annoyance.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from WorkWave


Hi Sergio,

Thank you for your great review! We are so happy that you are having a positive experience with WorkWave Route Manager! We look forward to continuing our relationship with Mobtown Fermentation!

Read more
Simon G.

A great solution

2020-10-15

currently the objective is to reduce the number of routes used to distribute our shipments by 30% this is totaly achievable and the optimization algorithms of Workwave are doing it.!!!

Pros

The software has all the needed features for secuencing and generating routes, it does the job, it really flexible and can be customized to every need.

Cons

Speed of optimization , lack of advanced filtering in routes, the more filtering options the better handlign of shipments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No

Response from WorkWave


Hi Simon! Thank you so much for your great review. We are so happy you are finding success with WorkWave Route Manager, and that the software is helping you to achieve your goal of reducing the number of routes used to distribute your shipments by 30%!

Read more
Carmen D.

Great routing tool

2018-12-12

Overall, very pleased with WorkWave

Pros

GPS tracking and the ability for our customers to acknowledge delivery using the app.

Cons

We had to play around with the features to find out what works best for us. Also, we have to input a lot of information but that is to be expected I suppose

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Don V.

WorkWave Route Manager

2020-11-10

If there are issues I can message and the replies are in good time frame.

Pros

The ease of transferring pertinent information for the delivery drivers to make their day easier.

Cons

Being able to find the proper location to change (permanent or temporarily) information for the runs I'm working on.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from WorkWave


Hi Don,

Thank you for your great review! We are so happy that Route Manager helps to make your delivery driver's days easier and more productive. We look forward to continuing our relationship with Bio-Ag Consultants & Distributors!

Read more
Jeremy C.

An IT Perspective

2014-07-24

From an IT point of view, not only does the application allow us to validate our data, but the ease of use allows for us to quickly train additional personal to use the system.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
jennifer f.

Takes time getting used to

2017-12-15

Pros

Great features just a shame they arent open fully to uk users. Being able to click on a customer and getting a statement straight away

Cons

Takes some time getting used to it and navigating your way around.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Software Advice
Helpful?   Yes   No
Read more
Rob S.

Customer Since 1987

2014-06-06

We have been customers of Marathon Data Systems since 1987 when the software was called Carpet Cleaners Software or CCS.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Lucas B.

Verified Reviewer

Very poor customer service and faulty product

2020-04-09

The experience has been horrible, we've been given misinformation and our account rep [SENSITIVE CONTENT HIDDEN] could care less about us or anyone else as a customer, we definitely regret referring customers to Work Wave now

Pros

The ease of migration from Service CEO to this product

Cons

The product is complicated to use, search features are limited, and many lists don't even return basic results.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: GetApp
Helpful?   Yes   No

Response from WorkWave


Hi Lucas - Thanks for the review, and we are sorry to hear about your frustrating experience with Route Manager. Our customer experience is always our top priority, and will be passing this feedback along to our product team.

Read more