WorkWave Route Manager Features

WorkWave Route Manager

Web-based fleet management solution

4.31/5 (39 reviews)

WorkWave Route Manager Feature Summary

  • Route navigation
  • Streamline communication between managers & drivers
  • Record driver information in a central database
  • GPS tracking combined with route planning
  • Mobile app for navigation & communication
  • Time-window requests from customers
  • Third party integrations
  • Multi-vehicle planning
  • Activity dashboard for managers
  • Real-time alerts & notifications
  • Daily schedules for drivers
  • Automate route planning
  • GPS Integration for effective fleet tracking
  • Export information & files to other systems
  • Drag & drop interface
  • Review trips & driver performance
  • Open API
  • Driver performance reporting

Operations Management Feature Comparison

Most popular features of all Operations Management apps

API (537 other apps)
Activity Dashboard (421 other apps)
Activity Tracking (276 other apps)
Audit Trail (255 other apps)
Auditing (311 other apps)
Automatic Notifications (425 other apps)
Compliance Management (287 other apps)
Custom Fields (228 other apps)
Customizable Reporting (337 other apps)
Data Import/Export (311 other apps)
Document Storage (249 other apps)
Inventory Management (307 other apps)
Inventory Tracking (262 other apps)
Invoice Management (233 other apps)
Monitoring (237 other apps)
Real Time Data (285 other apps)
Real Time Reporting (238 other apps)
Reporting & Statistics (369 other apps)
Third Party Integration (301 other apps)
Workflow Management (321 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


0 reviews

See all iPhone Apps

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


97 reviews

See all Android Apps

WorkWave Route Manager Feature Reviews

25 reviewers had the following to say about WorkWave Route Manager's features:

Kyle Baer

WorkWave is good but lacks ease-of-use

2018-12-04

Pros

WorkWave has an incredible suite of features including multiple drivers/vehicles, a mobile app, real-time vehicle GPS tracking, and driver scheduling.

Cons

Compared to some of the other web-based routing platforms, WW has an old UI/UX and is not intuitive.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Evelyn Soto

WorkWake in Healthcare

2018-09-13

Better customer service

Pros

For me it was used for route optimization for our Nurses who are out on the field. Each nurse had a login and was able to easily use the phone application.

Cons

When importing data into the website, it is hard to manipulate said data.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
Read more
Steph Barden

Great Service!

2017-05-25

Pros

The customer support is very responsive and helpful. API is easy to integrate.

Cons

It took me a while to get used to it, so you should spend some time playing around with the features before properly using it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Carin Mack

RoutePoint is the best!!!

2014-09-09

Pros

Everything I need is there: routing, scheduling, service orders, invoices, account history, notes, reports, everything!

Cons

We have custom modifications to make the software do what we need specifically for our customers/needs.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering WorkWave Route Manager

If you run a route-based business, this is the perfect software solution. I have used QuickBooks and Peachtree, and while that may be good for accounting, they are nothing compared to this! This is amazing, and there is nothing else like it! I wouldn't use anything else!

Source: Software Advice
Helpful?   Yes   No
Read more
Justin Bergeron

We use the software to give our driver some options to plan their day

2016-08-24

Pros

Easy to use, easy to deploy and competitive pricing. API helps with integration.

Cons

A french version would be nice. The route printing is a bit limited but we want to use the Iphone App ASAP anyway.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

10/10

Recommendations to others considering WorkWave Route Manager

Trial, spend some time within your trial period to get as close as possible to a prodution ready environment.

Source: Software Advice
Helpful?   Yes   No
Read more
Hong Wen Tan

Awesome product!

2017-01-26

Pros: - Easy to use - Easy to deploy and competitive pricing - API helps with integration.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Dan Kimura

Best value Route Planning tool on the market

2015-01-21

Pros

Great value for the price. Easy to use.

Cons

It does not have GPS tracking integrated.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

7/10

Recommendations to others considering WorkWave Route Manager

It does most basic route planning functions very well.

Source: Software Advice
Helpful?   Yes   No
Read more
Jeff Bordogna

Great partner and great technology

2015-01-05

The web interface has been intuitive for our employees, and the API easy to integrate with.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Christian Dufour

Save Us Time & Money

2014-07-08

The software was easy to use, customizable and not expensive for all it was able to do.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Carmen De Jesus

Great routing tool

2018-12-12

Overall, very pleased with WorkWave

Pros

GPS tracking and the ability for our customers to acknowledge delivery using the app.

Cons

We had to play around with the features to find out what works best for us. Also, we have to input a lot of information but that is to be expected I suppose

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Joris Keijzer

Excellent multi vehicle, multi stop route planning software with unrivaled customer support

2015-01-02

Pros: + Intuitive interface to get both a broad and detailed overview for all the routes or a specific one

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
jennifer france

Takes time getting used to

2017-12-15

Pros

Great features just a shame they arent open fully to uk users. Being able to click on a customer and getting a statement straight away

Cons

Takes some time getting used to it and navigating your way around.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Software Advice
Helpful?   Yes   No
Read more
Jeremy Corbitt

An IT Perspective

2014-07-24

From an IT point of view, not only does the application allow us to validate our data, but the ease of use allows for us to quickly train additional personal to use the system.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Rob Sille

Customer Since 1987

2014-06-06

We have been customers of Marathon Data Systems since 1987 when the software was called Carpet Cleaners Software or CCS.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Alex J.

Great organizational tool

2016-11-09

This is where is becomes a little less user friendly because unless you have time to put into it, it will not give accurate times/routes according to your vehicles, traffic, etc.

Pros

Excel-friendly, information is easy to view, great organizational tool

Cons

Inputting every detail of information from traffic patterns to truck routes, etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering WorkWave Route Manager

Plan to take a few weeks to program this RouteManager to suit yout needs.

Source: Software Advice
Helpful?   Yes   No
Read more
Dan Kimura

Simple and Easy to Use

2014-07-23

Each driver was spending 15-20 minutes everyday and then we organized and staged product, now one person does it in 30 min. simple to use saves us time saves us money

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Ben Isler

Huge Time Saver

2014-07-23

Viamente has been a huge time saver for my company.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Christine Nelson

WorkWave upgrade

2019-08-15

Pros

Customer service is usually quick and easy. I understand the mandatory upgrade has nothing to do with the customer service aspect, so I will give high marks for the personal service.

Cons

In addition, it has doubled the time it takes to do my routing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Software Advice
Helpful?   Yes   No

Response from WorkWave


Hi Christine Thanks for your feedback. We are glad you have found success with our customer service team, but are sorry to hear about your experience with the look and functionality of the updated system. We are taking your feedback into consideration, and appreciate the valuable insight.

Read more
Jessica Reber

Scam! Scam! Scam!

2018-03-29

Watch out for their contract! Good companies should not have to force customer to keep using a product that doesn’t work for their business.

Pros

Can’t name one...

Cons

Software has consistent clutches, package feature was a joke, Quickbooks sync would just duplicate things causing more problems.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Software Advice
Helpful?   Yes   No
Read more
Laura Neff

Viamente has become an invaluable partner

2014-07-24

What used to be a several-hour routing process now takes far less time, and last-minute changes are so easy to incorporate!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Elaine Howe

Saves Time and Fuel

2014-07-24

We are a service company calling on many business during the day, this tool allows me to accurately calculate what is achievable in a day, thus saving my business time and unnecessary fuel wastage.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
John` Romagno

Viamente Review

2015-01-02

It does a good job routing the trucks if you are careful defining territories and time windows Cons: It is COMMERCIAL ROUTING SOFTWARE AND ROUTES TRUCKS ONTO PASSENGER PARKWAYS Every once in a while it puts a stop in a different state or country when the address format is exactly the same as the other addresses Usually leave a message if there is a problem don't expect an immediate response

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from WorkWave


Thank you for your feedback, John. Our customer's concerns are really important to us as they help us improve our product and user experience. We will contact you directly to discuss your comments and possible solutions.

Read more
Eileen Shaw

Great!

2017-08-31

Makes my life easier and frees me up to do other things.

Pros

I like the fact that I know longer have to look up zip codes... WorkWave does it for me. Awesome customer support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kody Slade

I love it

2014-07-23

It does what I need it to do and its super easy to use.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jessica Hintz

Love the customer service and easy use of the app!

2018-01-12

Pros

Visually easy to navigate.

Cons

GPS snaps the coordinates to the street but not the house. Mostly Google's fault but if there was a way to get that pin on each exact house/apartment then that would be great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more