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RouteManager
Web-based fleet management solution
(6)
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RouteManager Features
Features Summary
Functionality
4.0
/5
81
Total features
55
7 categories
RouteManager features
Common features of Route Planning software
Price starts from
0.01
Contenders comparison
Functionality
4.0
/5
81
Price starts from
0.01
Total Features
55
Unique features
Proof of Delivery
Barcode Recognition
Barcode/Ticket Scanning
For Restaurants
Functionality
4.4
/5
1.6K
Price starts from
No pricing info
Functionality
4.7
/5
577
Price starts from
0
Total Features
86
Features in Common
27
Unique features
Multi-Location
Incident Reporting
Code Enforcement
Tire Management
Common RouteManager comparisons
Reviewers who mentioned features said:
Derek C.
Transportation/Trucking/Railroad, 51-200 employees
Used daily for 1-2 years
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Every time I've been held up I've been able to get assistance from a knowledgeable support system. Admittedly I never took the time I should have initially to review the training docs provided on the website. Once I looked at those, they proved a lot of information to help get familiar with the software quickly.
The responsiveness of route optimization is a pleasant surprise compared to other routing software I've used. It can handle a huge workload of orders and the available customization options for order attributes and the display interface help to streamline the user experience.
One major caveat is the inability to move orders between territories. A copy/paste feature function for notifications between territories would also be helpful (similar to the reasons for orders not completed that were recently added).
Hi Derek! Thank you for your review. We are so happy that Route Manager helps you to manage your workload more efficiently and that you find value in our support materials. We look forward to continuing to drive Stika Salmon Shares forward with our routing solutions!
Dana P.
Construction, 51-200 employees
Used daily for 2+ years
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Overall, we are pleased with Work wave. We are changing our scheduling structure and discussed looking for another program but all agree this one fits the best of any we have seen thus far for our unique needs.
We have shopped other products but this product seems to be the only one that fits our specific needs in the roofing industry. I like the aesthetically pleasing appearance, ease of use, and the fit for our industry.
I am noticing some time indiscrepancies in some areas (ex from our Seb branch to the Keys or our Ala branch to Panama City) the stated drive time is off by 45 minutes or so. When going from one chrome page to another and then coming back to my Workwave it will freeze for about a minute before we can proceed. Those are fairly small issues compared to the positives.
Hi Dana, Thank you for your great review! We are so happy that you find our interface aesthetically pleasing and easy to use! Our UI/UX designer is amazing. We look forward to continuing our relationship with Gulf Coast Supply!
Mauricio R.
Business Supplies and Equipment, 51-200 employees
Used daily for 1-2 years
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It's been a great year using this tool daily.
I love how easy is to import and export information with Work Wave Route manager. Assigning routes is pretty easy with WorkWave Route Manager.
Honestly, I would like to know with more details about how his system calculate cost and would love to have a better real time location of my drivers.
Hello and thank you for your review of RouteManager. We are so thankful you are finding success with our product. -WorkWave
David T.
Retail, 11-50 employees
Used daily for 2+ years
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Awesome! It's exactly what we need. It could use a little more on the GPS reporting side
The most important features have been planned and implemented very well. And, when we had a driver leave, we found we did not need to replace them. It took a whole truck off the road for us.
GPS reporting is a little weak, but you can get data exports that show the data in raw form.
Mindaugas K.
Transportation/Trucking/Railroad, 11-50 employees
Used daily for 2+ years
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i was looking for long time for such powerful software. yes it takes time to master it but even as the beginner you can shine. watch tutorials and everything will be ok
control of probably every aspect of day to day transport/delivery business
not sure is there anything that i dont like.
Thank you so much for sharing your experiences with WorkWave Route Manager. We are so happy you are finding success with our products.
Matthew K.
Retail, 201-500 employees
Used daily for 6-12 months
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I love Workwave. WorkWave has made not the drivers time more valuable but mine as well.
The ease in which you can schedule deliveries. The ability to consolidate deliveries for multiple stores for one driver. Saves the company money.
The only thing I wish WorkWave could do is to blackout dates or times for scheduled maintenance on the truck or if the truck is needed for something other than customer deliveries.
Thank you for sharing this positive feedback, Matthew! We are so happy you are finding success with our products. -WorkWave
Sara K.
Food & Beverages, 51-200 employees
Used daily for 6-12 months
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Customer service is excellent and the program itself isn't too complex to use. I just wish they were more amenable to updates/changes.
The ease of building a route and manipulating the data to best fit your needs.
Some features that are not flexible for our specific services.
Hello and thank you for your review of RouteManager. We are always on hand to help you through any questions - please contact Support at (800) 762-0301 for any help you may need! -WorkWave
Evelyn S.
Hospital & Health Care, 201-500 employees
Used daily for 6-12 months
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Better customer service
This product can be easily molded to match a variety of industries. For me it was used for route optimization for our Nurses who are out on the field. Each nurse had a login and was able to easily use the phone application.
When importing data into the website, it is hard to manipulate said data. There are a lot of restrictions with parameters that you would want placed.
Alex J.
11-50 employees
Used daily for less than 6 months
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At first I thought this program was easy to use and comprhensive, then as I started to play with it I realized all of the work it does is based on every little detail you include in it. This is where is becomes a little less user friendly because unless you have time to put into it, it will not give accurate times/routes according to your vehicles, traffic, etc. With that being said, if you do have the time to accumulate the information and input it into the program, it becomes a useful tool in building routes, dispatching routes, and communicating with the drivers. It is also Excel-friendly which is a big plus for my company.
Excel-friendly, information is easy to view, great organizational tool
Inputting every detail of information from traffic patterns to truck routes, etc.
jennifer f.
11-50 employees
Used daily for 6-12 months
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Great features just a shame they arent open fully to uk users. Being able to click on a customer and getting a statement straight away
Takes some time getting used to it and navigating your way around. payroll etc isnt open to uk users
Jeff B.
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We've been working with Viamente for over 2 years now, and have been continually impressed with their level of service and technology. In terms of technology, we've heavily used both their web interface and API, and each has worked just as expected. The web interface has been intuitive for our employees, and the API easy to integrate with. As such, what started out as just a way to aid our drivers...
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Laura N.
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As our food delivery service has grown, Viamente has become an invaluable partner. What used to be a several-hour routing process now takes far less time, and last-minute changes are so easy to incorporate! The system is clear, flexible, user-friendly, and can expand as we do. Customer service is always responsive, friendly and helpful, and we look forward to continuing our relationship with Viamente in the coming years!
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Rob S.
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We have been customers of Marathon Data Systems since 1987 when the software was called Carpet Cleaners Software or CCS. There have been many changes over the years however all for the better. The RoutePoint software is the perfect way for our company to retrieve any information with a click of a button. Any service industry would be able to adapt this software to fit their business.
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Christian D.
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Finding this software was a dream come true! The ease of use and the route optimization saved me money and time. By using this software I was able to better serve my clients and greatly improve my driver's day. The software was easy to use, customizable and not expensive for all it was able to do.
No pros were added to this review
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Hong Wen T.
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Pros: - Easy to use - Easy to deploy and competitive pricing - API helps with integration. Cons: - The route printing is a bit limited - Inputting every detail of information from traffic patterns to truck routes
No pros were added to this review
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Michael A.
Consumer Services, 51-200 employees
Used daily for 2+ years
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Frustrating and disappointing with no improvements in sight.
The only thing I think works well is the notification. It will send a notification whenever a setting is violated.
Everything. There is no dashboard so there's no way to get an overall view of the driving behavior. The vehicle trackers don't let you save identification information like vehicle VIN number, license plate, drivers name. There is only one description field so if a driver switches vehicles and someone forgets to update the name on it it's nearly impossible to tie the device back to the vehicle. The...
William M.
Food & Beverages, 51-200 employees
Used daily for 1-2 years
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Ever since utilizing WorkWave route manager as our routing software it has increased our efficiency dramatically. We were able to densify our routes with the comfort of knowing we will meet customer needs as well as stay compliant with shift duration restrictions we put on each vehicle. We were able to successfully launch up to 100+ new stores with minor complications logistically.
- Being able to put in customer receiving windows is absolutely stunning. This helps us ensure we meet every customer before they close and can provide accurate ETA's when running behind since the software calculates ETA's based on real time location via the GPS. - Building simulations- this is where I work out routing logistics to figure out what days can accommodate new customer launches to the sales...
- The reports are tricky to get the hang of and look bleak. We end up having to do a bit of extra work on our side to ensure the report data is correct and that we're retrieving what we need correctly. - We don't have the ability to track temperature from the dashboard. WorkWave offers a 3rd party service for temperature tracking but it wasn't a fit for us - That the breadcrumb limit is 3 hours. Extending this to upwards of 12 hours can be extremely useful to have full insight into the duration of a route.
Hi William, Thank you for your great review! We are so happy that Route Manager has been able to elevate your customers' and employees' experience. It is amazing that you were able to successfully launch up to 100+ new stores with minor complications logistically. We look forward to continuing our relationship with Bowery Farming!
Steven K.
Utilities, 1,001-5,000 employees
Used daily for 2+ years
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Workwave is a very flexible product and easy to use. The integration with our work order management system was very easy and we were able to improve our field technician productivity by 25%.
The inability to color code the order pins that are displayed on the map has been brought up by several different internal user groups.
Thank you for the 5 star review! We are so glad you are finding success with our solutions.
Logan B.
Events Services, 1-10 employees
Used daily for 2+ years
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Overall we have had a great experience. The customer service is quick and easy to work with. The features of the product are great and they have worked with us on some added features that have helped us.
We love a lot of things about RouteManager. It saves us a lot of time and money when planning routes. Our customers love that they stay informed with each step of the process as well.
Our biggest struggle is the limitation on the notification. We would like to include the hotwords "Order Type" when sending notifications to depict whether it is a drop off or pickup that is being referenced.
Hello and thank you for your review of RouteManager. We have taken note of your suggestions and appreciate being your valued partner! -WorkWave
Leshawn P.
Retail, 501-1,000 employees
Used daily for 6-12 months
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It's been pretty decent overall. The hardest challenge I faced was getting the my co-workers to adapt to the new process and new software. The tool generally functions well and we do not have any major complaints that would prevent us moving forward and continuing to use the tool.
I like that the onboarding process is very hands on. They definitely make sure that you understand how the tool operates, how to setup your instance, etc.
I don't like the fact that you have to contact support to create territories, add drivers, and adjust your vehicle limit. It's very annoying and it's inefficient for a fast moving business. I also dislike the reporting and email functionality. The reporting is very limited, doesn't include any sort of automated emails and the export you do get isn't very clear to a lot of users. The email notifications also aren't customizable as far as the scheduling goes. The mobile app also only shows you a limited amount of days forward.
Thank you for taking the time to review RouteManager. We aim to be the best partner for your company and have passed along all of your comments. We encourage you to contact your team and/or support at (800) 762-0301 for any specific questions. -WorkWave
Adam B.
Logistics and Supply Chain, 11-50 employees
Used daily for 6-12 months
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My customer contact [SENSITIVE CONTENT HIDDEN] is excellent. the webinars are good, the site info is brilliant. The training videos could be used for us to download for internal training though? will become expensive the more vehicles i have on the road.
It is easy to use, read and the functionality is good. wide range of different uses.
it would be good to have better reporting on useage, costings, per vehicle for KPIs - a dashboard for the daily jobs on. this could be on a TV screen showing the routes and ETAs so people don't have to log in. its a display function. it could flick between the routes The training videos could be used for us to download for internal training though?
Hi Adam, Thank you for your review! We are so happy that you find Route Manager easy to use and enjoy our webinars and training videos. We look forward to continuing our relationship with Polycorr Limited!
Don V.
Warehousing, 11-50 employees
Used daily for 1-2 years
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It has been very good. If there are issues I can message and the replies are in good time frame.
The ease of transferring pertinent information for the delivery drivers to make their day easier.
Being able to find the proper location to change (permanent or temporarily) information for the runs I'm working on.
Hi Don, Thank you for your great review! We are so happy that Route Manager helps to make your delivery driver's days easier and more productive. We look forward to continuing our relationship with Bio-Ag Consultants & Distributors!
Christine N.
Utilities, 5,001-10,000 employees
Used daily for 2+ years
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Customer service is usually quick and easy. I understand the mandatory upgrade has nothing to do with the customer service aspect, so I will give high marks for the personal service.
WorkWave made a decision to do a mandatory upgrade as of 7/31/19. The old, working well, system was disabled. The new system is very unstable and loses information. In addition, it has doubled the time it takes to do my routing. The look and functionality is defiantly a step down.
Hi Christine Thanks for your feedback. We are glad you have found success with our customer service team, but are sorry to hear about your experience with the look and functionality of the updated system. We are taking your feedback into consideration, and appreciate the valuable insight.
Bryan D.
Retail, 1,001-5,000 employees
Used daily for 2+ years
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Outstanding vendor partner from the very beginning. Open to ideas on improving the end user experience
Ease of use, route optimization, identification of vehicle limits, customer communication
There is nothing we dislike about workwave. The ease of use and integration with two third party companies to allow drivers a single tool to perform multiple tasks has taken our delivery process to high-level efficiency
Thank you for your positive review of RouteManager. We are so happy you are finding success and ease with our products!
JT E.
Food & Beverages, 1-10 employees
Used daily for 6-12 months
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The on-boarding team and support have been great and helped us get ramped up fast.
We use WorkWave daily to map our routes and have been able to train all our team members and drivers in the tool. The tool saves us time and money by easily optimizing our routes.
The initial learning curve takes a little time because the tool is so feature rich.
Hi JT, Thank you for your great review! We are so happy that our tool saves you time and money by easily optimizing your routes, and that you had a great experience with our onboarding and support team. They are the backbone of WorkWave! We look forward to continuing our relationship with Pasture Provisions.
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