WorkWave Route Manager Features

- Being able to put in customer receiving windows is absolutely stunning. This helps us ensure we meet every customer before they close and can provide accurate ETA's when running behind since the software calculates ETA's based on real time location via the GPS. - Building simulations- this is where I work out routing logistics to figure out what days can accommodate new customer launches to the sales...

Read more

- The reports are tricky to get the hang of and look bleak. We end up having to do a bit of extra work on our side to ensure the report data is correct and that we're retrieving what we need correctly. - We don't have the ability to track temperature from the dashboard. WorkWave offers a 3rd party service for temperature tracking but it wasn't a fit for us - That the breadcrumb limit is 3 hours. Extending this to upwards of 12 hours can be extremely useful to have full insight into the duration of a route.

Hi William, Thank you for your great review! We are so happy that Route Manager has been able to elevate your customers' and employees' experience. It is amazing that you were able to successfully launch up to 100+ new stores with minor complications logistically. We look forward to continuing our relationship with Bowery Farming!

The only thing I think works well is the notification. It will send a notification whenever a setting is violated.

Everything. There is no dashboard so there's no way to get an overall view of the driving behavior. The vehicle trackers don't let you save identification information like vehicle VIN number, license plate, drivers name. There is only one description field so if a driver switches vehicles and someone forgets to update the name on it it's nearly impossible to tie the device back to the vehicle. The...

Read more

Workwave is a very flexible product and easy to use. The integration with our work order management system was very easy and we were able to improve our field technician productivity by 25%.

The inability to color code the order pins that are displayed on the map has been brought up by several different internal user groups.

Thank you for the 5 star review! We are so glad you are finding success with our solutions.

I love how you are able to integrate both the tracking and the orders and POD all in one software.

I am still trying to figure out how to put together the maintenance plans.

Hi Eliezer! Thank you for your review. We are so happy that Route Manager had everything you were looking for, and that you are finding your tasks seamless with our integrations. We look forward to continuing to drive Decor Builders Hardware forward with our routing solutions!

We use WorkWave daily to map our routes and have been able to train all our team members and drivers in the tool. The tool saves us time and money by easily optimizing our routes.

The initial learning curve takes a little time because the tool is so feature rich.

Hi JT, Thank you for your great review! We are so happy that our tool saves you time and money by easily optimizing your routes, and that you had a great experience with our onboarding and support team. They are the backbone of WorkWave! We look forward to continuing our relationship with Pasture Provisions.

Having the ability to track and add to my daily routes real time is an asset to our operation. Also being able to track where my fleet is at all times is convenient.

Would be great to have text notifications included with basic service and not an add on service.

Hi Nathan, Thank you for your great review! We are so happy you were able to improve your daily operations with Route Manager! We look forward to continuing our relationship with AGAT Laboratories.

We have shopped other products but this product seems to be the only one that fits our specific needs in the roofing industry. I like the aesthetically pleasing appearance, ease of use, and the fit for our industry.

I am noticing some time indiscrepancies in some areas (ex from our Seb branch to the Keys or our Ala branch to Panama City) the stated drive time is off by 45 minutes or so. When going from one chrome page to another and then coming back to my Workwave it will freeze for about a minute before we can proceed. Those are fairly small issues compared to the positives.

Hi Dana, Thank you for your great review! We are so happy that you find our interface aesthetically pleasing and easy to use! Our UI/UX designer is amazing. We look forward to continuing our relationship with Gulf Coast Supply!

It is easy to use, read and the functionality is good. wide range of different uses.

it would be good to have better reporting on useage, costings, per vehicle for KPIs - a dashboard for the daily jobs on. this could be on a TV screen showing the routes and ETAs so people don't have to log in. its a display function. it could flick between the routes The training videos could be used for us to download for internal training though?

Hi Adam, Thank you for your review! We are so happy that you find Route Manager easy to use and enjoy our webinars and training videos. We look forward to continuing our relationship with Polycorr Limited!

The ease of transferring pertinent information for the delivery drivers to make their day easier.

Being able to find the proper location to change (permanent or temporarily) information for the runs I'm working on.

Hi Don, Thank you for your great review! We are so happy that Route Manager helps to make your delivery driver's days easier and more productive. We look forward to continuing our relationship with Bio-Ag Consultants & Distributors!

Customer service is usually quick and easy. I understand the mandatory upgrade has nothing to do with the customer service aspect, so I will give high marks for the personal service.

WorkWave made a decision to do a mandatory upgrade as of 7/31/19. The old, working well, system was disabled. The new system is very unstable and loses information. In addition, it has doubled the time it takes to do my routing. The look and functionality is defiantly a step down.

Hi Christine Thanks for your feedback. We are glad you have found success with our customer service team, but are sorry to hear about your experience with the look and functionality of the updated system. We are taking your feedback into consideration, and appreciate the valuable insight.

The responsiveness of route optimization is a pleasant surprise compared to other routing software I've used. It can handle a huge workload of orders and the available customization options for order attributes and the display interface help to streamline the user experience.

One major caveat is the inability to move orders between territories. A copy/paste feature function for notifications between territories would also be helpful (similar to the reasons for orders not completed that were recently added).

Hi Derek! Thank you for your review. We are so happy that Route Manager helps you to manage your workload more efficiently and that you find value in our support materials. We look forward to continuing to drive Stika Salmon Shares forward with our routing solutions!

Mapping, Endpoints easy to add, 2 ways to review maps, spreadsheet feature easy to email out.

Importing spreadsheet with multiple sheets, open and closing to redo is annoying, time consuming when in a hurry.

Hi Lynn, Thank you for your great review! We are so happy that you find Route Manager easy to use and find our technical support to be helpful. We look forward to continuing our relationship with Landis+Gyr!

I like how easily I can upload CVS files with all the routing data into the software.

I don't like that the GPS takes you to coordinates instead of the address. Has not been a big problem, just more of an annoyance.

Hi Sergio, Thank you for your great review! We are so happy that you are having a positive experience with WorkWave Route Manager! We look forward to continuing our relationship with Mobtown Fermentation!

This product can be easily molded to match a variety of industries. For me it was used for route optimization for our Nurses who are out on the field. Each nurse had a login and was able to easily use the phone application.

When importing data into the website, it is hard to manipulate said data. There are a lot of restrictions with parameters that you would want placed.

No pros were added to this review

No cons were added to this review

Excel-friendly, information is easy to view, great organizational tool

Inputting every detail of information from traffic patterns to truck routes, etc.

I appreciate that I can call and you guys figure everything out, and you're very patient. Thank you!

The software is difficult to use at first - because the language you use is your language, not what a normal person would use... and the jumping around is not so easy until you've done it several times.

Thank you for the 5 star rreview! We are so glad you are finding success with our solutions.

Route Optimization Ability to route from a remote location User Friendly Ease of Accessibility Love the ability to add comments into a specific stop for any issues that may have arrived.

Only able to approve 3 days out, however this would not be a concern for most other users. We have pre-planned delivery orders so customers must place their order 4 days in advance.

Great features just a shame they arent open fully to uk users. Being able to click on a customer and getting a statement straight away

Takes some time getting used to it and navigating your way around. payroll etc isnt open to uk users

No pros were added to this review

No cons were added to this review

The demo the rep showed me when he did a zoom meeting was why I was i was interested in the software in the first place.

The rep told me I was tied into a 12 month commitment? I haven't even used the software yet and they charged me 99. I'm still patiently waiting for someone to go over the onboarding process with me. I was told I could not cancel at any time! I didn't know I signed a 12 month contract! Very misleading sales rep!

No pros were added to this review

No cons were added to this review

WorkWave has an incredible suite of features including multiple drivers/vehicles, a mobile app, real-time vehicle GPS tracking, and driver scheduling.

The software had very deep functionality but the training that was offered was not that helpful (nor was it cheap). Compared to some of the other web-based routing platforms, WW has an old UI/UX and is not intuitive.

No pros were added to this review

No cons were added to this review

Thank you for your feedback, John. Our customer's concerns are really important to us as they help us improve our product and user experience. We will contact you directly to discuss your comments and possible solutions.